I took my Jetta to find out why my "kessy" used to lock and unlock the doors keyless was functioning sporadically I ask for the batteries to be replaced in the "kessy" When I picked up the car an employee was showing me how to operate the door handle he was scooping to open the door and states not to do that he states I am not operating the door handle properlyso the next day the "kessy" is not working againI get an Email that says my car has a difficult to operate system stated by VW who claims they never made that statementThe second time the same employee has my "kessy" and it is working at that moment so I am told that they can't fix it because it is not broken and I don't operate the handle properly againHe belittles me againI was discriminated against by this Jim Ellis employee because I am a femaleI took my car to another dealership they changed the battery in one "kessy" and I have not had a problem sinceJim Ellis falsifies information
I took my Jetta to find out why my "kessy" used to lock and unlock the doors keyless was functioning sporadically I ask for the batteries to be replaced in the "kessy" When I picked up the car an employee was showing me how to operate the door handle he was scooping to open the door and states not to do that he states I am not operating the door handle properlyso the next day the "kessy" is not working againI get an Email that says my car has a difficult to operate system stated by VW who claims they never made that statementThe second time the same employee has my "kessy" and it is working at that moment so I am told that they can't fix it because it is not broken and I don't operate the handle properly againHe belittles me againI was discriminated against by this Jim Ellis employee because I am a femaleI took my car to another dealership they changed the battery in one "kessy" and I have not had a problem sinceJim Ellis falsifies information