Jimmy John's

see attached

I am rejecting this response because: Really what glitch?! I still have yet to see my refund on my bank statement!! So until I physically see it, I am not accepting nothing!! As of today August 29,2016 I still do not see my refund, it has been 4 full business days and today will be number 5. For simple refunds they do not take long!

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Jimmy John'sCompany Contact:[redacted]Company Phone:###-###-####Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:Response:Hi [redacted], I wanted to apologize for the way my manager handled your...

question regarding a list of menu items that were dairy free. If you could let me know which store you visited I will educate the manager so they can properly respond to this question going forward. Thank you for giving us this feedback. [redacted]Sent on: 9/15/2016 7:39:58 AM

Jimmy John's apologizes for the delay in responding to this complaint.  The $4.00 was accidentally charged on a remake order by a new employee.  As soon as we were made aware of this, the customer was contacted and his $4.00 was immediately refunded to him.  It is our understanding...

that the customer is satisfied with the resolution to this matter.  He received what he was paying for and any additional charges were refunded to him.  We feel that the complaint has been settled and no additional compensation or product will be offered.  Thank you.

[redacted]

Dear Sirs,Refund was made back to customer 's credit card for sandwich purchase on July 27 2017.Thank you G[redacted] KassisJimmy Johns Gourmet Sandwiches Pearland Texas

Received email from Jimmy Johns:[redacted]I'm writing to you today in response to the complaint we received from [redacted]. There was a glitch in our system when we voided the original order on Monday, August 22nd. We talked to our credit card company...

this morning and verified that the order has indeed been refunded.  Thank you for reaching out

Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: [redacted] AM
Contact Phone: [redacted]
Jimmy Johns online ordering system had a different tax rate than our in-store system. This was something we were unaware of and the ...

discrency has since been fixed. We have refunded the $.08 the customer was overcharged. We sincerely apologize for any inconvenience this has caused the customer.

Review: When I ordered food at the register, the person who was working charged me twice. The manager came to the counter, voided one order, thus refunding one order, but not the other. I was given a receipt of the transaction. When I checked my bank account today, I was charged 12.99 on 5/11/15, and 7.84 on 5/13/15. The individuals working there were unprofessional and disrespectful, and I feel they stole the money that I was given back, as it states "withdrawal" for the purchase in my account and not "Deposit."Desired Settlement: Refund is necessary. Thanks.