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J.J. Cleopatra Nails & Spa, Inc.

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Reviews J.J. Cleopatra Nails & Spa, Inc.

J.J. Cleopatra Nails & Spa, Inc. Reviews (2)

Review: I've been getting my nails done for 8 years at the same (different) salon. I thought I'd try this one for a new Gel nail set. First complaint, they were falling off and disintegrating within a few days (should last a MINIMUM of 2 weeks before requiring a FILL, not a whole new set - which was required ultimately)so the quality, especially for the price, was awful. Since I had no time to go back within the following week, I had no way of proving after 2 weeks that they'd been falling off sooner. So I went back (thankfully) to my salon I'd been going to for 8 years to get an entirely new set on. While my nail technician (who knows me) was putting on a whole new set (after removing all remains of the other set from Cleopatra), she noticed something. I'd caught a FUNGUS under my nail from going to Cleopatra. After 8 years of never having a single problem, the one time I went to a different salon, I caught a fungus! The nail tech I had at Cleopatra, continually picked up her phone during my time (where many bacteria can be kept if you dont then sanitize after) and cut me with a paper nail file (providing the "in" for the bacteria). I now have to use anti-fungal drops, and since those don't seem to be working, have to go to my doctor and go on antibiotics.Desired Settlement: I'd be very happy to get my money back, but since other disputes appear not to have been addressed by them, I doubt it's possible. It was $60 down the drain for me (not to mention added treatment and doctor fees)so at least, I'd like the $60 back.

Review: I have been going to Cleopatra for many years. I went there long before this new owner took over. When the nail salon was taken over by someone else, I still continued to go there. I would go at least every other week, spending at least $75-$100 every time that I went to the salon. There were times when I would pop in for an occasional waxing or just a manicure but I was there several times a month. Many of the staff that had been there from the previous owners knew me and the new owner started to know me because I was there so much. I also gave this nail salon many other clients...my sisters, mother, mother in law, aunts, cousins etc....My husband purchased me a gift card in may for Mother's Day! (It was my first Mother's Day and I was so excited to use my "mothers Day special" gift card. I was unable to locate the gift card. When I went to the salon I told the lady doing my nails about it and she said to talk to the owner. I had proof of purchase through online banking. My husband had used our credit card and I should her the purchase that had the date and the amount for the "mothers day special" with tip. She was rude and told me she couldn't help me. We told me that they don't keep any records of gift and purchases. After this incident I have not returned there nor will I again. I was a faithful customer and gave them a lot of business and other clients.

Product_Or_Service: Mother's Day special gift card with tipDesired Settlement: I would like the full refund of $130.00... I don't want another gift card because I won't go there ever again.

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Description: Day Spas

Address: 475 Hawley Lane, Unit 6, Stratford, Connecticut, United States, 06614

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www.cleopatranailsspa.com

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