Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me JJgames worked with me and refunded the items that we could both track Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did receive my refund only after I notified JJ Games that I filed a complaint against them with the Revdex.com Sincerely, [redacted]
We offered the buyer a complete refund because we did not have another copy of Strider Instead of waiting indefinitely for us to get another one in stock, we decided it was best to refund the customerWe don't buy games from other vendors to replace individual purchases We refund these payments so the buyer can choose the exact vendor and condition for the game
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Our return policy is plainly stated as a day return windowTherefore it is the customer's ONLY duty to ensure the products we send them are working within that time frameIt's really not that much to ask is it? I will send a replacement to this buyer, BUT first I need to know which order this is for? Please let me knowBuyer's like this are why the economy suffers Be more courteous to companies you do business with in the futureYou likely won't always have a company as kind-hearted as we are Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) You can send a WORKING [redacted] for order number XXXXXX to: [redacted] XXXXX I would also suggest you check the disc's you sell before sending them to avoid problems Final Business Response / [redacted] (4000, 20, 2015/09/30) */ The buyer was made fully aware of our return policy, failing to abide by them is no reflection on us as a businessThis case should be thrown out and the buyer should learn a valuable lesson from their mistake Final Consumer Response / [redacted] (4200, 22, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a bad businessTheir own responses to this complaint shows how they go back on their word and deal with customersSell defective items, say they will send working ones, then don't
Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ This was refunded on Dec7thThe money went back to your credit card used for payment Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
See this link for proof that you've been refundedYour claims are absurdWe aren't "known" for doing this at allThis was a rare occurrence that I am sorry for. http://imgur.com/F19s2Ko
Complaint: ***
I am rejecting this response because: no refund has been sent yet, I have been told it will take 3-days, and they have a history of promising refunds to other customers without following throughWhen the money is refunded to me I will close the complaint
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/03) */
You shouldn't have sold bootlegged products on ebay in the first placehad you done your due diligence and made sure the items you copied and sold illegally for your own personal gain were in fact prohibited you never would have had any of this
to deal withIn fact, I personally packaged the return and everything you claim was missing was in the box when it was shipped so clearly you are lying and using the "strong arm" of the Revdex.com to get your money back
This is fraud and is punishable within the confines of the lawYou claim to be a lawyer, you know what you are doing is wrong
I'll be the bigger man and give you the money back you claim you are owed, be a better person next time you'll find the world will treat you better
Initial Consumer Rebuttal /* (2000, 8, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ebay took care of this issue and actually found JJGames in the wrongThey have a habit of pulling bait and switch schemes using a computer and Ebay as a platformIn fact, more than cases have been documentedI am pleased with the refund and am glad that I could make Ebay aware of such a fraudulent company
I'm sorry for any problems with your orders and returns process I'll respond to each of these individually: *** = I'm issuing a refund on these returned games right now It will be going back to your account within 2-business days (depending on bank time frames)***
= I'm issuing a refund on these returned games right now.*** = This order was shipped to a different customer Did you enter the right order number?*** = No return started on this order.*** = No return was started on this order.*** = No return was started on this order*** = This order isn't in our database Did you enter the right order number? Most of these we were unable to issue refunds on because no return was started on our website I'll speak with customer service to make sure these returns are dealt with in a more timely fashion in the future
I'm sorry for this problem with your transaction and the return Paypal doesn't let us refund a payment directly if there is a dispute open I had to go into eBay and find the return to send the refund This has been done now and I'll be training our customer service folks how to
do this themselves in the future. The refund should be in your account and eBay should have sent an email confirming this too
Complaint: ***
I am rejecting this response because:In the months of waiting for this item, I always and I meant this literally, always waited for the game It didn't matter if it would take minutes or years, I was very patient and wanted the game from day one They did this to get off of the contractual agreement made by eBay when I bought the item to get the 2nd part of a game I paid for They realized how much it would cost to replace this or risk losing for not being able to sell and thus did this I worked in retail for decades and I know this had to be a possibility I also went to Revdex.com so that I am protected to not be banished from JJGames on eBay for coming forward with this when they obviously went against a customers wish to keep waiting for the game The emails that I have exchanged with JJGames can prove this and thus having them to atone further with finding this game as opposed to just the refund Giving the refund also got them off the hook for me to give them a neutral or negative for not delivering fully on a product they said was in stock and paid for I am covering all my bases here as I was victimized in this situation
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/12/09) */
This was refunded on Dec. 7th. The money went back to your credit card used for payment.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm sorry if you never got a reply from us on your emails. I looked through our records and I don't see an order from anyone with your email address and I don't see a payment through our payment provider either. Can you let me know the first name and last name that would be on the charge?...
Also let me know what games you purchased with the dreamcast and the exact date. I'll look into this and get it resolved.
We offered the buyer a complete refund because we did not have another copy of Strider 2. Instead of waiting indefinitely for us to get another one in stock, we decided it was best to refund the customer. We don't buy games from other vendors to replace individual purchases. We refund...
these payments so the buyer can choose the exact vendor and condition for the game.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
JJgames worked with me and refunded the items that we could both track.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did receive my refund only after I notified JJ Games that I filed a complaint against them with the Revdex.com.
Sincerely,
[redacted]
The customer was fully refunded on February 2nd when we finally received their return. Please notify them of this and have them confirm the order was refunded and I humbly ask that you close this case.
It appears that according to the tracking number for your order, your order was delivered on July 9th. Please confirm this and if so, close the Revdex.com case as well. Tracking for your order is [redacted] Thank you and sorry for any delay, more than likely that was caused by...
the postal holiday on July 4th, our nation's independence day
Initial Business Response /* (1000, 5, 2015/08/26) */
Our return policy is plainly stated as a 30 day return window. Therefore it is the customer's ONLY duty to ensure the products we send them are working within that time frame. It's really not that much to ask is it?
I will send a replacement...
to this buyer, BUT first I need to know which order this is for? Please let me know. Buyer's like this are why the economy suffers.
Be more courteous to companies you do business with in the future. You likely won't always have a company as kind-hearted as we are.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You can send a WORKING [redacted] for order number XXXXXX to:
[redacted]
[redacted]
[redacted] XXXXX
I would also suggest you check the disc's you sell before sending them to avoid problems.
Final Business Response /* (4000, 20, 2015/09/30) */
The buyer was made fully aware of our return policy, failing to abide by them is no reflection on us as a business. This case should be thrown out and the buyer should learn a valuable lesson from their mistake.
Final Consumer Response /* (4200, 22, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a bad business. Their own responses to this complaint shows how they go back on their word and deal with customers. Sell defective items, say they will send working ones, then don't.
I'm very sorry for this problem with your games. Please start a return on our website at www.jjgames.com/returnWe will provide a return shipping label and can send a replacement or refund. Sorry again for the problems with your games.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me JJgames worked with me and refunded the items that we could both track Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did receive my refund only after I notified JJ Games that I filed a complaint against them with the Revdex.com Sincerely, [redacted]
We offered the buyer a complete refund because we did not have another copy of Strider Instead of waiting indefinitely for us to get another one in stock, we decided it was best to refund the customerWe don't buy games from other vendors to replace individual purchases We refund these payments so the buyer can choose the exact vendor and condition for the game
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Our return policy is plainly stated as a day return windowTherefore it is the customer's ONLY duty to ensure the products we send them are working within that time frameIt's really not that much to ask is it? I will send a replacement to this buyer, BUT first I need to know which order this is for? Please let me knowBuyer's like this are why the economy suffers Be more courteous to companies you do business with in the futureYou likely won't always have a company as kind-hearted as we are Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) You can send a WORKING [redacted] for order number XXXXXX to: [redacted] XXXXX I would also suggest you check the disc's you sell before sending them to avoid problems Final Business Response / [redacted] (4000, 20, 2015/09/30) */ The buyer was made fully aware of our return policy, failing to abide by them is no reflection on us as a businessThis case should be thrown out and the buyer should learn a valuable lesson from their mistake Final Consumer Response / [redacted] (4200, 22, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a bad businessTheir own responses to this complaint shows how they go back on their word and deal with customersSell defective items, say they will send working ones, then don't
Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ This was refunded on Dec7thThe money went back to your credit card used for payment Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
See this link for proof that you've been refundedYour claims are absurdWe aren't "known" for doing this at allThis was a rare occurrence that I am sorry for. http://imgur.com/F19s2Ko
Complaint: ***
I am rejecting this response because: no refund has been sent yet, I have been told it will take 3-days, and they have a history of promising refunds to other customers without following throughWhen the money is refunded to me I will close the complaint
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/03) */
You shouldn't have sold bootlegged products on ebay in the first placehad you done your due diligence and made sure the items you copied and sold illegally for your own personal gain were in fact prohibited you never would have had any of this
to deal withIn fact, I personally packaged the return and everything you claim was missing was in the box when it was shipped so clearly you are lying and using the "strong arm" of the Revdex.com to get your money back
This is fraud and is punishable within the confines of the lawYou claim to be a lawyer, you know what you are doing is wrong
I'll be the bigger man and give you the money back you claim you are owed, be a better person next time you'll find the world will treat you better
Initial Consumer Rebuttal /* (2000, 8, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ebay took care of this issue and actually found JJGames in the wrongThey have a habit of pulling bait and switch schemes using a computer and Ebay as a platformIn fact, more than cases have been documentedI am pleased with the refund and am glad that I could make Ebay aware of such a fraudulent company
I'm sorry for any problems with your orders and returns process I'll respond to each of these individually: *** = I'm issuing a refund on these returned games right now It will be going back to your account within 2-business days (depending on bank time frames)***
= I'm issuing a refund on these returned games right now.*** = This order was shipped to a different customer Did you enter the right order number?*** = No return started on this order.*** = No return was started on this order.*** = No return was started on this order*** = This order isn't in our database Did you enter the right order number? Most of these we were unable to issue refunds on because no return was started on our website I'll speak with customer service to make sure these returns are dealt with in a more timely fashion in the future
I'm sorry for this problem with your transaction and the return Paypal doesn't let us refund a payment directly if there is a dispute open I had to go into eBay and find the return to send the refund This has been done now and I'll be training our customer service folks how to
do this themselves in the future. The refund should be in your account and eBay should have sent an email confirming this too
Complaint: ***
I am rejecting this response because:In the months of waiting for this item, I always and I meant this literally, always waited for the game It didn't matter if it would take minutes or years, I was very patient and wanted the game from day one They did this to get off of the contractual agreement made by eBay when I bought the item to get the 2nd part of a game I paid for They realized how much it would cost to replace this or risk losing for not being able to sell and thus did this I worked in retail for decades and I know this had to be a possibility I also went to Revdex.com so that I am protected to not be banished from JJGames on eBay for coming forward with this when they obviously went against a customers wish to keep waiting for the game The emails that I have exchanged with JJGames can prove this and thus having them to atone further with finding this game as opposed to just the refund Giving the refund also got them off the hook for me to give them a neutral or negative for not delivering fully on a product they said was in stock and paid for I am covering all my bases here as I was victimized in this situation
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/12/09) */
This was refunded on Dec. 7th. The money went back to your credit card used for payment.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm sorry if you never got a reply from us on your emails. I looked through our records and I don't see an order from anyone with your email address and I don't see a payment through our payment provider either. Can you let me know the first name and last name that would be on the charge?...
Also let me know what games you purchased with the dreamcast and the exact date. I'll look into this and get it resolved.
We offered the buyer a complete refund because we did not have another copy of Strider 2. Instead of waiting indefinitely for us to get another one in stock, we decided it was best to refund the customer. We don't buy games from other vendors to replace individual purchases. We refund...
these payments so the buyer can choose the exact vendor and condition for the game.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
JJgames worked with me and refunded the items that we could both track.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did receive my refund only after I notified JJ Games that I filed a complaint against them with the Revdex.com.
Sincerely,
[redacted]
The customer was fully refunded on February 2nd when we finally received their return. Please notify them of this and have them confirm the order was refunded and I humbly ask that you close this case.
It appears that according to the tracking number for your order, your order was delivered on July 9th. Please confirm this and if so, close the Revdex.com case as well. Tracking for your order is [redacted] Thank you and sorry for any delay, more than likely that was caused by...
the postal holiday on July 4th, our nation's independence day
Initial Business Response /* (1000, 5, 2015/08/26) */
Our return policy is plainly stated as a 30 day return window. Therefore it is the customer's ONLY duty to ensure the products we send them are working within that time frame. It's really not that much to ask is it?
I will send a replacement...
to this buyer, BUT first I need to know which order this is for? Please let me know. Buyer's like this are why the economy suffers.
Be more courteous to companies you do business with in the future. You likely won't always have a company as kind-hearted as we are.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You can send a WORKING [redacted] for order number XXXXXX to:
[redacted]
[redacted]
[redacted] XXXXX
I would also suggest you check the disc's you sell before sending them to avoid problems.
Final Business Response /* (4000, 20, 2015/09/30) */
The buyer was made fully aware of our return policy, failing to abide by them is no reflection on us as a business. This case should be thrown out and the buyer should learn a valuable lesson from their mistake.
Final Consumer Response /* (4200, 22, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a bad business. Their own responses to this complaint shows how they go back on their word and deal with customers. Sell defective items, say they will send working ones, then don't.
I'm very sorry for this problem with your games. Please start a return on our website at www.jjgames.com/returnWe will provide a return shipping label and can send a replacement or refund. Sorry again for the problems with your games.