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J.K. Meurer Corp.

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J.K. Meurer Corp. Reviews (1)

Review: In 2013 I signed a contract with this company to have a finished blacktop driveway installed at this address. The driveway does not look like a finished driveway but a sub-base which will get a finish coat on it later. I called Mr. Miller, the one who gave the estimate, and he came out and he said, " it was the best job they could do." I do not believe anyone would accept this as a finished driveway. Anyone is welcome to come out and inspect it. Gravels are showing that has little or no blacktop around them.I have called him twice this year. The last time I spoke with him, he said, "he was going on vacation and would call me when he returned." He also said," he would put my name on the job board and I would be one of the first ones taken care of when the season open." I have yet to receive a call from them. Our purpose of having the drive installed was because it needed it and we wanted to improve the looks of our property.The guarantee is for one year and we would like to have it taken care of before it expires. All we want is what we paid for.Desired Settlement: Either come out and take this up and give us the finish driveway we paid for, or refund our money. WE prefer the finish driveway.

Business

Response:

Per our phone conversation, I have inspected the driveway and feel there is nothing wrong with our installation. Often customers who get a new asphalt driveway expect to see the finished look of a sealed driveway instead of seeing the aggregate within the asphalt. Although it is a common question and concern, there is no problem with the material or the workmanship associated with the installation of Mr. [redacted]'s driveway. We do not agree with the customer's assessment of the project, but we do want Mr. [redacted] to know we are listening to his concerns and want him to have a positive customer service experience. We would propose two options for resolution of this issue.

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Description: Paving Contractors, Excavating Contractors

Address: 33 Glendale Milford Road, Loveland, Ohio, United States, 45140

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