J.M. Construction & Landscaping

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Complaint: ***
I am rejecting this response because: As much as I would love to have my brand new outfit back it is now beyond the point of a missing outfit*** the manager said multiple times she had it in the back in a bag with my name on itOn July 23rd she said she had it however would not remove it out of lost and found due to it was left behindI understand hotel policies but I was trying to retrieve my personal belongings*** would not remove my items and made it very clear if I did not collect my items within days they would then belong to the propertyOn July 28th when I finally had an officer call she was extremely rude to the overland park officer on the phone and while on the phone with him *** perfectly described my items to himShe even named the clothing brand and color as well as saying it is in the back in a bag with my name on it*** has made this clean yet *** refused to send my property that weekLike I said I paid for shipping on July 24th after verifying twice with your front desk agent around 545pm central timeShe always said my items were in the back and using USPS was not a problem and once I send them the package *** would call for a pickup or the owner I was toldSo again on July 28th I made a call and so did an officerI was told by *** that this location had a busy week and they were unable send my belonging and *** said she cant touch my items and the owner has tooI asked if a family member could retrieve my property and she said NO*** is by far the rudest most dishonest customer service associate I have ever metI am extremely disappointed and not only my property being with held and stolen from me but wasting my time and money
Regards,
*** ***

Dear Guest we are trying our best to search for your pair of clothingI apologize it has not been foundI will research with House keeping department on thisThank you for you patience

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Complaint: ***
I am rejecting this response because:I requested a 100% refund on my reservation since we did not stay in this hotel due to the conditions and lack of care by the staff. I have called multiple times requesting to speak to the General ManagerEvery time I called and was told she was on-site she was never in her office/would not take my call and I was not offered her voicemail except for one timeWhen I did leave a message requesting a call back the General Manager never returned my callI was very disgusted by this hotel, the staff and the General ManagerAnd I would still like a 100% refund on both rooms for a place I did not stay because cockroaches were in bed with my year old daughter!!!
Regards,
*** ***

Dear Ms.Sturges, We take the concerns that you have mentioned very seriously and assure you that the matter is being addressed and will be fully researched in detail with front desk manager and its staff so that it could be corrected.I would like to take this opportunity to apologize for
yourInconvenience as a guest of the Ramada Overland ParkWe have processed a 25% refund on both rooms on the card that is on file We appreciate the time that you took to bring this matter to ourattention. Sincerely,Ramada Overland Park Mgt

Dear MsHandler,We will go ahead and make a full refundThanks

Dear Guest,We take the concerns that you have mentioned very seriously and assure you that the matter is being addressed and will be fully researched in detail with all departments and its staff so that it could be corrected . We would like to apologize for any Inconvenience as a
guest of the Ramada .As courtesy we have processed a full refund for your stay.Unfortunately we have not been able to locate your clothingCan you please describe in detail what was left behind and we will make great effort to search againThank you for your patienceSincerely,Ramada Overland park

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Complaint: ***
I am rejecting this response because:
This is a complete Lie. There was no offer of another room and had the room not been in the condition it was we would have stayed. instead we drove hours home. We were told there were no other rooms and all other hotels were full as well. We did receive 50% refund but because of the condition of the room we should have received a 100% refund which is what the front desk staff told us would happen
Regards,
*** ***

Dear [redacted] ( Revdex.com Of greater Kansas City)Thank you for the infoWe take every concern very seriously and appreciate you forwarding us the complaint.Please note we had given Ms[redacted] an opportunity to change the room but according to our records, guest had decided to stayOur research?
by our Housekeeping and Maintenance managers showed there were no issues with the roomThe guest made a reservation thru [redacted] which is prepaid and nonrefundableHowever as a courtesy by the Ramada Hotel to our guest we did process a 50% refund along with a apology for any inconveniencePlease see attached both documentsThank youSincerely,[redacted]Ramada Hotel###-###-####[redacted]@ramadaop.com