Joe Heidt Motors contacted us, specifically Robert in the Sales departmentHe issued the refund back to my credit card and was very amicable and helpful
Our Customer brought her vehicle into our shop on 10/25/and stated that the car had a high idle and the transmission indicator "D" was blinking A complete computer diagnostic was performed and it showed the multiple clutch and cover in the transmission needed replacement The customer then gave us permission to repair this item When the repair was finished the car then received another complete computer diagnostic test and it showed everything was operating per factory specifications and no indicator lights were lit on the dash of the car Car was also test driven and performed per factory specifications Customer then was called and picked up her vehicleWhen customer left the repair shop with the car no indicator lights were on, car was operating properly per factory specs or customer would surely not have left with the vehicle The technician who performed this repair is a VW Factory Certified Technician All of our repairs carry a month/12,mile parts and labor warranty.Four days later, customer returns and vehicle has an indicator light ( not the blinking "D" transmission selector light that was "on" during customers previous visit ) lit up on the dash board of the car We then performed a courtesy no charge complete computer diagnostic scan of the automobile and it showed that there was a turbo problem Customer refused any repairs and left with the vehicle We, until your correspondence, have not heard back from this customer.The clutch pack is not related to the turbo, they are separate components, one on the engine and the other inside the transmission
Joe Heidt Motors contacted us, specifically Robert in the Sales departmentHe issued the refund back to my credit card and was very amicable and helpful
Our Customer brought her vehicle into our shop on 10/25/and stated that the car had a high idle and the transmission indicator "D" was blinking A complete computer diagnostic was performed and it showed the multiple clutch and cover in the transmission needed replacement The customer then gave us permission to repair this item When the repair was finished the car then received another complete computer diagnostic test and it showed everything was operating per factory specifications and no indicator lights were lit on the dash of the car Car was also test driven and performed per factory specifications Customer then was called and picked up her vehicleWhen customer left the repair shop with the car no indicator lights were on, car was operating properly per factory specs or customer would surely not have left with the vehicle The technician who performed this repair is a VW Factory Certified Technician All of our repairs carry a month/12,mile parts and labor warranty.Four days later, customer returns and vehicle has an indicator light ( not the blinking "D" transmission selector light that was "on" during customers previous visit ) lit up on the dash board of the car We then performed a courtesy no charge complete computer diagnostic scan of the automobile and it showed that there was a turbo problem Customer refused any repairs and left with the vehicle We, until your correspondence, have not heard back from this customer.The clutch pack is not related to the turbo, they are separate components, one on the engine and the other inside the transmission