Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thank you for the opportunity to respondOur delivery staff is trained to take the utmost care when delivering a customer's purchase to their homeWe have very clear procedures in place to handle situations when a product selected by the customer will not fit into their home Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $towards restoring the door trim and paint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To me that would not be sufficientThat would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my accountTo me, this would be a solution for my troubles, as well as, the proper customer service one should receive Final Business Response / [redacted] (4000, 14, 2015/10/23) */ Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $will cover the cost of the repair to his home, I believe our offer is fair Thank you for the opportunity to respond - [redacted] Final Consumer Response / [redacted] (4200, 16, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before50$ is unacceptable
Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for the opportunity to respondOur delivery staff is trained to take the utmost care when delivering a customer's purchase to their homeWe have very clear procedures in place to handle situations when a product selected by the
customer will not fit into their home
Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm
I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $towards restoring the door trim and paint
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To me that would not be sufficientThat would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my accountTo me, this would be a solution for my troubles, as well as, the proper customer service one should receive
Final Business Response /* (4000, 14, 2015/10/23) */
Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $will cover the cost of the repair to his home, I believe our offer is fair
Thank you for the opportunity to respond
-*** ***
Final Consumer Response /* (4200, 16, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before50$ is unacceptable
Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thank you for the opportunity to respondOur delivery staff is trained to take the utmost care when delivering a customer's purchase to their homeWe have very clear procedures in place to handle situations when a product selected by the customer will not fit into their home Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $towards restoring the door trim and paint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To me that would not be sufficientThat would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my accountTo me, this would be a solution for my troubles, as well as, the proper customer service one should receive Final Business Response / [redacted] (4000, 14, 2015/10/23) */ Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $will cover the cost of the repair to his home, I believe our offer is fair Thank you for the opportunity to respond - [redacted] Final Consumer Response / [redacted] (4200, 16, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before50$ is unacceptable
Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for the opportunity to respondOur delivery staff is trained to take the utmost care when delivering a customer's purchase to their homeWe have very clear procedures in place to handle situations when a product selected by the
customer will not fit into their home
Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm
I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $towards restoring the door trim and paint
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To me that would not be sufficientThat would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my accountTo me, this would be a solution for my troubles, as well as, the proper customer service one should receive
Final Business Response /* (4000, 14, 2015/10/23) */
Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $will cover the cost of the repair to his home, I believe our offer is fair
Thank you for the opportunity to respond
-*** ***
Final Consumer Response /* (4200, 16, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before50$ is unacceptable