John's Auto Sales, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Hello this is *** *** as far as I know we have done the repairs and reimbursed *** the money for the taxes that she incurred , I have called her family two or three times and have been told by her daughter that she is happy If you find anything else I can to help her please let me know
sincerly *** * ***

In regards to the complaint for Mr***, I responded explaining to the customer that I would either return the money or get them in a different car.The customer came in but without the vehicle for me to refund themSoon as the customer comes in with the car we can take care of themAs of this moment customer has yet to come down with the vehicle to take care of them.Thanks,John's Auto Sales*** *** *** MA ***

Mr***'s fiance's *** has been completely repaired and she is welcomed to come pick it up immediately. If she chooses to retain the *** there is a price difference that was discussed quite a few times with her and she would need to qualify for a new loan on that vehicle. We
stand ready to assist her at any time and wish to provide for her complete satisfaction

I just wanted to send you an update on *** *** complaint.Ms*** *** *** *** has been repaired andshe is now happyWe addressed all of her concerns and the vehicleis fully repairedShould you have any questions please feel free to phoneme at ***.Sincerely,*** **
***General ManagerJohn';s Auto Sales*** *** *** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am rejecting ***s automobiles responseHe has told us to come in and he will get me in another vehicle and had me sit there for hours and nothing got resolvedHe treats me very badly when I go thereThank you
Regards,
*** ***

We want our customers to be happy with their purchase and stand behind what we sell. If Roland isn't satisfied then he needs to come to see us and we will resolve this issue to his satisfaction

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I'm sorry you have had this ongoing check engine light problem , please bring your car in and see me I'm *** I'll find out what's going on and why I know it went to *** repairs and I know I paid the bill but I have no idea what's going on I haven't seen or heard from you in months so assumed
your all set Call me any time my cell phone is *** sincerely ***

Complaint #*** To whom it may concern, This is in rebuttal to the complaint #***, *** ***, * *** *** *** ** ***Ms*** did come into our dealership back in April and purchased a *** ***When she first arrived she informed us that her current vehicle was
in the process of being repossessed We informed Ms*** it was up to her to phone the bank and make arrangements for the vehicle to be picked upMs***, commented about miles being added to the vehicle while it sat in our storage facility, we have no knowledge of thatHer vehicle was sitting in our storage facility since she took delivery of her *** *** back on April 13th, Ms***’s bank contacted us in regards to the vehicle, they were informed that we had the vehicle and they could come pick it up at any timeMs*** came here and picked up the vehicle herself and brought it were it had to go to save herself moneyWe never charged her our usual $a day storage fee because the gentleman who sent her here was friendly with our owner JohnWe have no claim to this vehicle nor do we feel we should be held responsible for the vehicle she left behindIt was her responsibility to return the vehicle where ever it had to be turned toSincerely, *** ** *** General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
There is actually nothing that you did to fix my vehicle, after bringing it to you multiple timesAll that was done was it wax driven until the light shut off long enough for your friends to slap a faulty inspection sticker on itI tried to return the vehicle and you wouldn't take it back, I have had nothing but issues with it since DAY miles of driving it off of the lot, since having it, less than months there has been problem after problem, after problemI am paying on a car that isn't even drivable, because the engine is ruined, even though you guarantee your cars to be reliable and everything elseit's all a lie, you knew you sold me a lemonthere is nothing but deceit with your business, and it's not just me who has had the same sort of issues.
Regards,
*** ***

My appointment day was not January it was for Janunary but I didn't have no one to get my kids from schoolBecause I love live in Fall River now I couldn't leave my car with them with no way getting back home
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reached out to Ms*** on several occasionsMs*** had an appointment to drop off vehicle back on Sunday, January 15th for a Monday service appointmentMs*** never dropped off vehicle or called to reschedule appointmentI have also reached out to Ms*** by phone and no
response or answerWe are trying to resolve Ms*** issues but unfortunately Ms*** hasn't kept appointment or returned any of our callsWe have know problem addressing her issues but we need the vehicle to do soI can be reached at *** Thank you, ***

I am writing on behalf of Johns Auto Sales in ***, MA in regards to the complaint filed against us by *** *** on 4/23/Since the complaint we have met with the customer and resolved the pending issueThe customers money has been returned to him and he has assured us that the
complaint would be withdrawnThis issue was an unfortunate breakdown in communication which we have apologized for and going forward will work diligently to assure something like this does not happen again