Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have spoken with the business over the phone I have attached the original voice mail (if you are able to download) that I received from the company, just to show that the woman that called me stated that she was calling "about my merchant services account." I did not have such an account so she was being misleading.I have also attached the email I sent to [redacted] on 09/02/2014, requesting a full refund Regards, [redacted]
I have spoken with the owners and we have decided to cancel this merchants leaseSince it is already closed I am not sure how to get this to the merchant and post this so it resolves the issueCan you please assist me? Thank you in advance for your help Thank you, [redacted] The Bankcard Group [redacted]
Revdex.com Corporate Office [redacted] La Posada Drive Austin, TX P: [redacted] F: [redacted] Date: April 5, Complaint ID: [redacted] Dear [redacted] This letter will again addresses two separate businesses so we will address Gone Country Gift Shop firstAs stated in the previous letter we issued a refund for $31.69, refunds are issued to the account listed on fileThis refund was processed on 03/14/However, the bank account was listed as closed and the bank retuned the deposit to R02-Account ClosedAt that time we submitted to have a check issued and mailed and to the address we have on filePlease remember that all of this is a processWe deposited to your financial institution and then ut takes several does for us to receive the notification that you closed the bank accountAt that time it gets researched in accounting and then I am notified in how we would like to proceedSo the process to issue a check had already been submittedIf you do not receive the check please call us so we can research if it has been cashed or notThis brings us to Gone Cone Country Sports BarAgain the bank account was closed and the same detailed procedure as above was followedA check is already in the process of being issuedThe bank account on file was listed as closed and the deposit was returned R02-Account ClosedIn summary both accounts had again been handled prior to us receiving this complaint and accounts refunded accordingly The process would have been much faster had the accounts we have listed on file would not have been closedAttached are copies of the deposit and trace information that were originally submitted, please keep in mind that deposits take place 2-business days after submissionIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Revdex.com Corporate Office [redacted] La Posada Drive Austin, TX P: [redacted] F: [redacted] Date: March 11, Complaint ID: [redacted] Dear [redacted] This letter addresses two separate businesses so we will address Gone Country Gift Shop first This account was changing ownership during the month of February The owner [redacted] had processing in the month of FebruaryThere is a monthly minimum on all agreements and this account was billed for the processing of those batches and the month end feesAll is valid billing and in the merchant services agreementHowever, since the new owners also boarded accounts with us in the middle of the month we submitted a refund for the difference of the minimum on 03/11/2016, therefore this account was only billed for the processing fees that were deposited and for services renderedIn addition the new account that was set up was also refunded since processing had not begun yetAttached is this merchant services agreement and the final statement to show we only billed what was processed and the refund amount of $reflected the difference of what was billedGone Country Sports Bar had processing in the month of October so that was a valid billing cycleIn the merchant services agreement it states that we will bill minimums until we are notified to cancel and free equipment is returnedThe BankCard Group received equipment in February of and closed that account with no early termination fee since they were out of businessIn addition we refunded all billing back to the month of October which was the last date of processingAttached is the merchant services agreement stating the equipment was free and that we bill until it is returnedAlso attached are the statements reflecting back to the last month processed and add up to the total refund that was submitted of $In summary both accounts had been handled prior to us receiving this complaint and accounts refunded accordinglyIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Complaint: [redacted] I am rejecting this response because: I called and asked if we were under contract before I ever made a decision to change processing companies I was told we were not under contract Then when I called in to actually cancel the service and again I was told nothing of contracts or early termination fees I rejected the because when you tell a customer they are not under contract and then charge them $per account you don't accept only receiving $back Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The reason we even switched to The Bank Card Group was because their sales rep said it is a month to month contract and there would be no cancellation feeThis sounded great because we are a seasonal business and close during winter months so we could cancel at anytime with no fee and then start back up when ever we open back upI explained all this to [redacted] and she said she would contact the rep that came into our business and we also tried contacting him but he never answered and [redacted] apparently was unable to get in touch with himAs far as the equipment goes there was never any discussion that we would be on a leas at $for monthsThe rep came in and said we should be getting a new terminal and to call him as soon as it comes inWe did receive the terminal and contacted the rep he came in and hooked the machine up and said I need you to sign the form stating I was here and I hooked the machine up and that he would fill in the date and any other office informationWe contacted First Data and after we received the lease agreement with them and they stated they had never even heard of the bank card groupSo no we do not feel as if we should have to pay the $cancellation fee since we were never under any contract except a month to month basis, they have done nothing but lie to us and give us information and if they are giving a company our personal checking information with out our knowledge I am concerned about my customers informationI think this is a fraudulent company that tells you one thing and then turns around and tries to get money from you Regards, [redacted]
[redacted] Date: December 30, Complaint ID: [redacted] Dear [redacted] Shown in attached documents this merchant signed the original merchant service agreement on April 29, On that date there was also a Free Terminal agreement that was completed and sent to the merchant for processingOur industry has implemented EMV technology and new piece of equipment was needed with this programming in order to process EMV cardsOn October 28, this merchant representative met with her and let her know that we could upgrade that equipment for a month in a leaseShe signed and agreed to the leaseThe leasing company also reached out to the merchant to verify the lease agreement prior to approving the leaseThe leasing company is First Data Leasing and on November 10, [redacted] signed the Delivery and Acknowledgement form stating she received the equipment and it was in working orderWe require a copy of the driver’s license to also verify signatures to commence the leaseCopies of all of the following documents are attachedThe merchant placed a phone call to cancel services and switch providers on December 22,There is a $early termination fee for cancelling the merchant service agreement and at that time we forwarded all documents requested to the merchantAlso attached is the faxed confirmation of all documents sentSeveral attempts to reach this merchant were made to see how she wished to proceed and she stated that she wished for the account to be closed so the $early termination fee was billedThe lease agreement is through First Data Global Leasing and [redacted] would need to contact them directly to go over cancelling the lease at this timeIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted] *Attached are pages including merchant agreement and lease information completed
[redacted] Date: January 12, Complaint ID: [redacted] Dear [redacted] The BankCard Group does have the ability to stop billing during the months that the account is not processingThat is different than closing the account [redacted] called to close the account and that is when the early termination fee was appliedAgain closing the account is different than placing the account on a seasonal statusThe First Data Lease agreement was completed at a month for monthsBelow is the process for leased equipment: The representative went over the lease agreement and then submits to the corporate officeFirst Data places an outbound call to the business confirming the lease requestThe equipment is then delivered to the merchantThe representative then has the merchant complete a Delivery and Acceptance form that states they have received the equipment and it is in working orderThat Delivery and Acceptance is submitted to First Data and the lease is then complete and in progressThe representative was contacted in regards to this account and all the information was confirmedThat the account can be a seasonal account and will not be billed during the off seasonA call would need to be placed to let us know that you are going into your seasonal statusThen once the account is to be utilized a call hours in advance to make active againThis is different than cancelling the accountCancelling or closing the account and switching providers does have a early termination fee if closed prior to the three year agreementAgain the documents for the lease that were completed are attached and the signatures are the merchants and the lease was verified in several different manners on different occasionsIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Revdex.com Corporate Office Attn: [redacted] P: [redacted] F: [redacted] Date: December 19, Complaint ID: [redacted] Dear Ms [redacted] , The merchant agreements are attached and they began processing in January The merchant service agreements are for three years and they auto renew unless a letter is received requesting the closureThey requested cancellation of merchant services on December 08, and there agreement would not be fulfilled until January Since this merchant agreement was still within the three year period the early termination fee of $per account was applicableThe merchant called in after the fee was billed and the fee was explained in detailThere was an offer to refund $per account and that offer was declined by the merchant Please let me know if there are any other questions regarding this matterThank you and have a great day Sincerely, [redacted] The BankCard Group [redacted]
Complaint: [redacted] I am rejecting this response because: Again this was not the agreement that was made between our company and [redacted] that was representing The BankCard Group. He was very adamant about the fact that we could CANCEL at anytime and there would be NO cancellation fees. I asked him several times to make sure we were both on the same page that if we would switch to his company and then decided we did not want to keep them as our card processing company we could cancel and there would be no fees. He assured us over and over that their company had no hidden fees and that there would not be any cancellation fees. As far as the terminal goes and the lease they are claiming we signed. I contacted First Data and they sent back a letter stating we had been with their company since 2012 and have already made 27 payments. How is this correct if we just switched to the BankCard Group May 1st of 2015 and then was supposedly changed terminals and signed a lease in November 2015. Your company is based on lies. I believe your company forges documents and lies to companies just to get their money. I don't think [redacted] has any grounds to speak on this matter anyway considering all correspondence was made with [redacted] . You are just taking the word of a sales rep out to make money and not listing to the fact that he promised us there was no cancellation fees, no statements fees, and no equipment fees. ALL LIES FROM THE BANKCARD GROUP. Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have spoken with the business over the phone I have attached the original voice mail (if you are able to download) that I received from the company, just to show that the woman that called me stated that she was calling "about my merchant services account." I did not have such an account so she was being misleading.I have also attached the email I sent to [redacted] on 09/02/2014, requesting a full refund Regards, [redacted]
I have spoken with the owners and we have decided to cancel this merchants leaseSince it is already closed I am not sure how to get this to the merchant and post this so it resolves the issueCan you please assist me? Thank you in advance for your help Thank you, [redacted] The Bankcard Group [redacted]
Revdex.com Corporate Office [redacted] La Posada Drive Austin, TX P: [redacted] F: [redacted] Date: April 5, Complaint ID: [redacted] Dear [redacted] This letter will again addresses two separate businesses so we will address Gone Country Gift Shop firstAs stated in the previous letter we issued a refund for $31.69, refunds are issued to the account listed on fileThis refund was processed on 03/14/However, the bank account was listed as closed and the bank retuned the deposit to R02-Account ClosedAt that time we submitted to have a check issued and mailed and to the address we have on filePlease remember that all of this is a processWe deposited to your financial institution and then ut takes several does for us to receive the notification that you closed the bank accountAt that time it gets researched in accounting and then I am notified in how we would like to proceedSo the process to issue a check had already been submittedIf you do not receive the check please call us so we can research if it has been cashed or notThis brings us to Gone Cone Country Sports BarAgain the bank account was closed and the same detailed procedure as above was followedA check is already in the process of being issuedThe bank account on file was listed as closed and the deposit was returned R02-Account ClosedIn summary both accounts had again been handled prior to us receiving this complaint and accounts refunded accordingly The process would have been much faster had the accounts we have listed on file would not have been closedAttached are copies of the deposit and trace information that were originally submitted, please keep in mind that deposits take place 2-business days after submissionIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Revdex.com Corporate Office [redacted] La Posada Drive Austin, TX P: [redacted] F: [redacted] Date: March 11, Complaint ID: [redacted] Dear [redacted] This letter addresses two separate businesses so we will address Gone Country Gift Shop first This account was changing ownership during the month of February The owner [redacted] had processing in the month of FebruaryThere is a monthly minimum on all agreements and this account was billed for the processing of those batches and the month end feesAll is valid billing and in the merchant services agreementHowever, since the new owners also boarded accounts with us in the middle of the month we submitted a refund for the difference of the minimum on 03/11/2016, therefore this account was only billed for the processing fees that were deposited and for services renderedIn addition the new account that was set up was also refunded since processing had not begun yetAttached is this merchant services agreement and the final statement to show we only billed what was processed and the refund amount of $reflected the difference of what was billedGone Country Sports Bar had processing in the month of October so that was a valid billing cycleIn the merchant services agreement it states that we will bill minimums until we are notified to cancel and free equipment is returnedThe BankCard Group received equipment in February of and closed that account with no early termination fee since they were out of businessIn addition we refunded all billing back to the month of October which was the last date of processingAttached is the merchant services agreement stating the equipment was free and that we bill until it is returnedAlso attached are the statements reflecting back to the last month processed and add up to the total refund that was submitted of $In summary both accounts had been handled prior to us receiving this complaint and accounts refunded accordinglyIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Complaint: [redacted] I am rejecting this response because: I called and asked if we were under contract before I ever made a decision to change processing companies I was told we were not under contract Then when I called in to actually cancel the service and again I was told nothing of contracts or early termination fees I rejected the because when you tell a customer they are not under contract and then charge them $per account you don't accept only receiving $back Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The reason we even switched to The Bank Card Group was because their sales rep said it is a month to month contract and there would be no cancellation feeThis sounded great because we are a seasonal business and close during winter months so we could cancel at anytime with no fee and then start back up when ever we open back upI explained all this to [redacted] and she said she would contact the rep that came into our business and we also tried contacting him but he never answered and [redacted] apparently was unable to get in touch with himAs far as the equipment goes there was never any discussion that we would be on a leas at $for monthsThe rep came in and said we should be getting a new terminal and to call him as soon as it comes inWe did receive the terminal and contacted the rep he came in and hooked the machine up and said I need you to sign the form stating I was here and I hooked the machine up and that he would fill in the date and any other office informationWe contacted First Data and after we received the lease agreement with them and they stated they had never even heard of the bank card groupSo no we do not feel as if we should have to pay the $cancellation fee since we were never under any contract except a month to month basis, they have done nothing but lie to us and give us information and if they are giving a company our personal checking information with out our knowledge I am concerned about my customers informationI think this is a fraudulent company that tells you one thing and then turns around and tries to get money from you Regards, [redacted]
[redacted] Date: December 30, Complaint ID: [redacted] Dear [redacted] Shown in attached documents this merchant signed the original merchant service agreement on April 29, On that date there was also a Free Terminal agreement that was completed and sent to the merchant for processingOur industry has implemented EMV technology and new piece of equipment was needed with this programming in order to process EMV cardsOn October 28, this merchant representative met with her and let her know that we could upgrade that equipment for a month in a leaseShe signed and agreed to the leaseThe leasing company also reached out to the merchant to verify the lease agreement prior to approving the leaseThe leasing company is First Data Leasing and on November 10, [redacted] signed the Delivery and Acknowledgement form stating she received the equipment and it was in working orderWe require a copy of the driver’s license to also verify signatures to commence the leaseCopies of all of the following documents are attachedThe merchant placed a phone call to cancel services and switch providers on December 22,There is a $early termination fee for cancelling the merchant service agreement and at that time we forwarded all documents requested to the merchantAlso attached is the faxed confirmation of all documents sentSeveral attempts to reach this merchant were made to see how she wished to proceed and she stated that she wished for the account to be closed so the $early termination fee was billedThe lease agreement is through First Data Global Leasing and [redacted] would need to contact them directly to go over cancelling the lease at this timeIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted] *Attached are pages including merchant agreement and lease information completed
[redacted] Date: January 12, Complaint ID: [redacted] Dear [redacted] The BankCard Group does have the ability to stop billing during the months that the account is not processingThat is different than closing the account [redacted] called to close the account and that is when the early termination fee was appliedAgain closing the account is different than placing the account on a seasonal statusThe First Data Lease agreement was completed at a month for monthsBelow is the process for leased equipment: The representative went over the lease agreement and then submits to the corporate officeFirst Data places an outbound call to the business confirming the lease requestThe equipment is then delivered to the merchantThe representative then has the merchant complete a Delivery and Acceptance form that states they have received the equipment and it is in working orderThat Delivery and Acceptance is submitted to First Data and the lease is then complete and in progressThe representative was contacted in regards to this account and all the information was confirmedThat the account can be a seasonal account and will not be billed during the off seasonA call would need to be placed to let us know that you are going into your seasonal statusThen once the account is to be utilized a call hours in advance to make active againThis is different than cancelling the accountCancelling or closing the account and switching providers does have a early termination fee if closed prior to the three year agreementAgain the documents for the lease that were completed are attached and the signatures are the merchants and the lease was verified in several different manners on different occasionsIf you have any additional questions regarding this merchant service account please let us knowThank you and have a great daySincerely, [redacted] Office Manager The BankCard Group [redacted]
Revdex.com Corporate Office Attn: [redacted] P: [redacted] F: [redacted] Date: December 19, Complaint ID: [redacted] Dear Ms [redacted] , The merchant agreements are attached and they began processing in January The merchant service agreements are for three years and they auto renew unless a letter is received requesting the closureThey requested cancellation of merchant services on December 08, and there agreement would not be fulfilled until January Since this merchant agreement was still within the three year period the early termination fee of $per account was applicableThe merchant called in after the fee was billed and the fee was explained in detailThere was an offer to refund $per account and that offer was declined by the merchant Please let me know if there are any other questions regarding this matterThank you and have a great day Sincerely, [redacted] The BankCard Group [redacted]
Complaint: [redacted] I am rejecting this response because: Again this was not the agreement that was made between our company and [redacted] that was representing The BankCard Group. He was very adamant about the fact that we could CANCEL at anytime and there would be NO cancellation fees. I asked him several times to make sure we were both on the same page that if we would switch to his company and then decided we did not want to keep them as our card processing company we could cancel and there would be no fees. He assured us over and over that their company had no hidden fees and that there would not be any cancellation fees. As far as the terminal goes and the lease they are claiming we signed. I contacted First Data and they sent back a letter stating we had been with their company since 2012 and have already made 27 payments. How is this correct if we just switched to the BankCard Group May 1st of 2015 and then was supposedly changed terminals and signed a lease in November 2015. Your company is based on lies. I believe your company forges documents and lies to companies just to get their money. I don't think [redacted] has any grounds to speak on this matter anyway considering all correspondence was made with [redacted] . You are just taking the word of a sales rep out to make money and not listing to the fact that he promised us there was no cancellation fees, no statements fees, and no equipment fees. ALL LIES FROM THE BANKCARD GROUP. Best Regards, [redacted]