Initial Business Response /* (1000, 5, 2014/09/08) */
9-8-
In response to the complaint:
The car was towed in July 24, We got the ok to start repairs after estimate uploaded to State Farm July 30thWe ordered parts and didn't receive the frame for the car till Aug 5, which
was wrong, but received the correct one days laterRepairs were in excess of $12,
Customer found the scrapping noise the night he picked up the vehicle and fixed itA dust shield was rubbingWhen customer picked up vehicle he knew one fog lamp was missing because we had received fog lamps for the same side which we didn't realize till the last day of assembly .Customer also fixed the running light, (one bulb needed to be replaced), he also turned the door lock cover around on one door( it was turned backwards) When the vehicle left we did not see any dash lights out during our test drivesThe stabilization warning message was on and when scanned at the tire shop on Aug 21st it said we needed a steering wheel position sensorWe couldn't scan it sooner because we had been waiting for an air bag sensor that was back orderedThe air bag sensor was received Aug 21st and the circuit was complete for scanningThe steering wheel felt loose because the rubber boot on the tilt mechanism needed to be adjusted
We had told customer about the fog lamp missing and the stabilization warning light on before he picked up the car Aug He kept insisting to us that was ok he just wanted to pick up the carHe would come back when the parts were inThe vehicle was picked up Friday Aug by customer
Customer returned on Sat Aug and told the owner, of his wife's concernsWe told him to bring it back in on Monday when we were open and we would pay for his rental carCar was dropped off Aug Customer told us not to worry about the dash lights he had been working on them over the weekend, we noted they were not working yet when we inspected the vehicle We had done some research on that problem and told him there had been a recall on themCustomer picked up vehicle Aug
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is mostly accurateI did not know at the time that my husband insisted in getting the car however, if it was not ready then that is on the body shop and it left their shop needing several adjustments following three people test driving the car-unacceptableThere were two more times the car had to go back to them to fix sensors and an AC issueDash lights remain out and the car from the first time it was in the shop and is over mileage for the recall which they would have realized in their researchThe dash lights were working before the damage to the car and my husband was told they don't know why they weren't workingBecause of the way the car was reassembled, I request to have the Bureau of Automotive Repair inspect my vehicle for the work completed for me to be satisfied that the work was done correctly and to close this complaintWe did not receive an itemized receipt of repairs which I understand is CA law, but that may be because it had to go to State FarmIf Revdex.com could support obtaining a line item receipt of repairs/costs, I can follow up with the BARThank you
*** ***
Final Business Response /* (4000, 9, 2014/10/06) */
Mrcame back in on Sept and said the A/C was not cold anymoreWe orginially had installed a used A/C condensor per the estimateMrs had the vehicle at work and we asked Mr to bring vehicle in the next day for inspectionI ordered an A/M A/C condensor from 1-800-Radiator to have here the next morning just in case it needed to be replacedUpon inspection the next day we found a pin hole leak at the fitting causing a slow leak.We did a pressure check and inspected all the linesWe replaced the A/C condensor and recharged the systemVehicle was picked up 9-5-
We spoke with Mr again about the dash lighs
after we received their rebuttual about the lights no longer being under the recall because of milageMr ***,the owner, called Mr and told him he had found a company in *** that will refurbish the dash componantsHe asked him to speak with his wife and bring the vehilce in on TuesSept for the dayWe would remove the dash and Mr *** would drive it to Stockton and wait while it was refurbished that day and try to get it back to him the same dayMr called back and said Ok for that dateOn Monday Sept 29, he cancelled for that date and said he would get back to usToday, Oct Mr*** called and left message to Mr about getting car in to get dash issue repairedMrjust called back and they will drop off tomorrow AM and leave locked up out front for repairs
Orginially Mr was given a folder with a complete final itemized estimate enclosed, work order receipt, and warranty upon pick-upI will attach a copy of our repairs to youWe have
never actually seen or spoke with Mrsto address her concernsWe have absolutely no problem with the vehicle being inspcted for safetyWe have been in buisness for years and stand behind all of our work
Initial Business Response /* (1000, 5, 2014/09/08) */
9-8-
In response to the complaint:
The car was towed in July 24, We got the ok to start repairs after estimate uploaded to State Farm July 30thWe ordered parts and didn't receive the frame for the car till Aug 5, which
was wrong, but received the correct one days laterRepairs were in excess of $12,
Customer found the scrapping noise the night he picked up the vehicle and fixed itA dust shield was rubbingWhen customer picked up vehicle he knew one fog lamp was missing because we had received fog lamps for the same side which we didn't realize till the last day of assembly .Customer also fixed the running light, (one bulb needed to be replaced), he also turned the door lock cover around on one door( it was turned backwards) When the vehicle left we did not see any dash lights out during our test drivesThe stabilization warning message was on and when scanned at the tire shop on Aug 21st it said we needed a steering wheel position sensorWe couldn't scan it sooner because we had been waiting for an air bag sensor that was back orderedThe air bag sensor was received Aug 21st and the circuit was complete for scanningThe steering wheel felt loose because the rubber boot on the tilt mechanism needed to be adjusted
We had told customer about the fog lamp missing and the stabilization warning light on before he picked up the car Aug He kept insisting to us that was ok he just wanted to pick up the carHe would come back when the parts were inThe vehicle was picked up Friday Aug by customer
Customer returned on Sat Aug and told the owner, of his wife's concernsWe told him to bring it back in on Monday when we were open and we would pay for his rental carCar was dropped off Aug Customer told us not to worry about the dash lights he had been working on them over the weekend, we noted they were not working yet when we inspected the vehicle We had done some research on that problem and told him there had been a recall on themCustomer picked up vehicle Aug
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is mostly accurateI did not know at the time that my husband insisted in getting the car however, if it was not ready then that is on the body shop and it left their shop needing several adjustments following three people test driving the car-unacceptableThere were two more times the car had to go back to them to fix sensors and an AC issueDash lights remain out and the car from the first time it was in the shop and is over mileage for the recall which they would have realized in their researchThe dash lights were working before the damage to the car and my husband was told they don't know why they weren't workingBecause of the way the car was reassembled, I request to have the Bureau of Automotive Repair inspect my vehicle for the work completed for me to be satisfied that the work was done correctly and to close this complaintWe did not receive an itemized receipt of repairs which I understand is CA law, but that may be because it had to go to State FarmIf Revdex.com could support obtaining a line item receipt of repairs/costs, I can follow up with the BARThank you
*** ***
Final Business Response /* (4000, 9, 2014/10/06) */
Mrcame back in on Sept and said the A/C was not cold anymoreWe orginially had installed a used A/C condensor per the estimateMrs had the vehicle at work and we asked Mr to bring vehicle in the next day for inspectionI ordered an A/M A/C condensor from 1-800-Radiator to have here the next morning just in case it needed to be replacedUpon inspection the next day we found a pin hole leak at the fitting causing a slow leak.We did a pressure check and inspected all the linesWe replaced the A/C condensor and recharged the systemVehicle was picked up 9-5-
We spoke with Mr again about the dash lighs
after we received their rebuttual about the lights no longer being under the recall because of milageMr ***,the owner, called Mr and told him he had found a company in *** that will refurbish the dash componantsHe asked him to speak with his wife and bring the vehilce in on TuesSept for the dayWe would remove the dash and Mr *** would drive it to Stockton and wait while it was refurbished that day and try to get it back to him the same dayMr called back and said Ok for that dateOn Monday Sept 29, he cancelled for that date and said he would get back to usToday, Oct Mr*** called and left message to Mr about getting car in to get dash issue repairedMrjust called back and they will drop off tomorrow AM and leave locked up out front for repairs
Orginially Mr was given a folder with a complete final itemized estimate enclosed, work order receipt, and warranty upon pick-upI will attach a copy of our repairs to youWe have
never actually seen or spoke with Mrsto address her concernsWe have absolutely no problem with the vehicle being inspcted for safetyWe have been in buisness for years and stand behind all of our work