This office was open and there are documents showing receipt of other tenants' rent doing this timeline. The tenant is free to come in and view the recording of rental payments be taking in during this time in question.. But that's neither here not there. The tenant did not attempt to call the office or e-mail them but make the assumption that we were not open. The lease as states that weekends, holidays and mail delay does not excuse a tenant from paying rent or other actions that is executed on beside of the tenant. Again, the company with hold the tenant to the lease and this is final.
Complaint: [redacted]
I am rejecting this response because:I asked your employee to call you when this situation started. Your employee told me she would call me back because you weren't answering your phone.I tried to solve this in the office, but she never called me back.I called the office several times to get answers and was basically told to pay up or else. I want you to tell me, through this mediation, exactly what you are trying to charge me for.The only charges that should be coming out of my deposit is the $150 for the window.Put in writing, here.
Regards,
[redacted]
Hello,Have this individual to may an appointment to visit with me. Bring their invoices and documents to support their claim and I will review the documents along with the property inspector pictures and document. I look forward to the sit down.very respectful,[redacted]Property...
Hello, [redacted] here. I have read this tenant's compliant and want to take this time to address these issues. The tenant stated in her complaint that she was charges for the screen door that was replaced at the property. This is incorrect. The owner is...
the one that paid ($200)for that door not her. She stated in her move in condition form that the door would not close all the way. The owner opt to replace the entire door. Yes the broken window is the tenant charge. In her lease it states that the tenant is responsible for all windows and screens repair or replacement. The window was broken out and boarded with paste board covering. All repairs must be reported writing from the tenant to management for replacement or repair. The lease also states a tenant is not allowed to cause any repairs to be preformed on the property. The door and window were replaced by the same vendor and both charges were on the same invoice to management for payment. The ($150) for the window replace will be debited to her. The tenant stated the posting of eviction should have been at her new residence and not at her old/property she occupied. We do not place any notice on any property that we do not manage. This is not lawful nor is it enforceable. The address of the property of the defaulting tenant is on every document posted on the property as well as in the court system. In the tenant's lease it clearly states there is a trip charge fees when management has to post documents because the tenant fail to comply with the lease. In this case the tenant was late with the monthly rent. When this occur we post breach of lease and eviction document to the inside of the front door as stated in the property code for compliance. It's states in the lease when rent is due and what's the fees and charges when rent is not paid within this timeframe. Yes she will be access a trip charge fee. Lastly, the tenant was moved out in accordance with her move-in lease inventory and condition form she signed and returned to the company prior to her occupying the property. If a defect was listed on the move-in inventory condition form upon move in, it's not her repair or responsible. If there is a defect not listed on her form and it's not a "fair wear and tear" repair then it's going to be her. This repair cost will be paid for from the tenant security deposit. The tenant will get a copy of every invoice for any funds deducted from her security deposit along with a security deposit tendered sheet accounting for every dollar of her security deposit. Thanks, [redacted] JR Rentals & Property Management Property Manager 254-394-6800
I want to respond to this tenant's complaint. In accordance with the lease the tenant is to provide a copy order of deployment. At that time they are set up to process/clear not earlier that 30 days from the date that the order were delivered, per their lease agreement. This did not...
happen. they brought in orders on the 5th of January 2016. I have enclosed a copy of that page for viewing. The tenant by his own wording in his statement make an assumption that the office were not open at the begining of the month when in fact it was open. This is incorrect, we were open at the beginning of the month for business. Second, he had plenty of time to get the orders to us to us. The date on the orders is 15 December 2015, he made no effort to get the documents to us. The tenant had many different ways to get the docuement to us. He has an tenant's online Tenanat Portal where the documents could have been uploaded or e-mail to the office. In the lease it clearly states that the rent will not be prorated during the last month of the lease even if the tenant surrender's the property early. I have provided a copy of that page for your viewing. This organization is military veterans owned and operated. The property that the tenant resides in is owned by an active duty soldier that is also deployed. So, this is not a screw over a soldier transaction, it's holding everyone accountable for their action or the lack of action. The company will full enforce the lease to in this situation should the tenant not pay the rent.
JR Rentals has responded to each work order that the tenants have placed with the company. The tenants must understand should the owner want the management company to use their home Warranty, then that's what will take place. At no time was the tenant left without a functional bathroom...
while waiting for the home warranty company to respond. Here is a chronological record of our respond to their work orders and the feedback/response for the vendors. October 2015 - Master commode clogged, not flushing. - [redacted], cleared soft clog (feces & toilet paper only)December 2015 - Master commode clogged, not flushing. - [redacted] assigned 1st, unable to schedule with tenant and ** so warranty company re-assigned to [redacted], Prince cleared soft clog (feces & toilet paper only)December 2015 - Upstairs commode leaking at seal. - [redacted] issue not tenant related. February 2016 - Master commode clogged, not flushing. - [redacted], cleared soft clog (feces & toilet paper only)April 2016 - Master commode and upstairs commode clogged, not flushing. - We sent [redacted] (not warranty company plumber) to see if there is a more permanent solution available. [redacted] cleared a soft clog (feces and & toilet paper only) and reported the commodes are a water saving model. There is no signs of broken pipes or roots. If this continues to be an issue they can camera the lines but at this time they feel like it is a usage issue not a plumbing issue, due to the owner not having issues when living in the house. These have all been soft tenant caused clogs that the tenant has not paid for. No, JR Rentals will not pay any moving expenses for the tenant's early move if it was to take place. The military is reassigning the property owners back to Fort Hood, Texas in June 2016. The owner asked the company to reach out to the tenants to see if they would willing to work out an early lease termination to allow them (owners) to reoccupy their home. I fully explained to the tenants that they had the lease hold right to the property to end of their lease. At no time were they told they had to vacate the property. I spoke with them only once on this issue for the owners. The workout between them and the owners never got off the ground because they never responded back to management with any of their requirement from the owners to make any workout between them and the owner possible. So, the owner never pursued the work out any further. The owners will wait until their lease is up and at that time reoccupy their home.
[redacted], responding to this tenant alleged problem or concern. Tenant states he placed a work order back when he occupied the property back in 2016 for a door repair that did not get get repaired or response from the company. On both the online work order request form as well...
as the forms completed at the office, clear states that to the tenant, "If you have not been contact by a vendor within 7 days, contact the office." It give you the number to call and the extension to the maintenance department. I have attached a copy of both for the record. The tenant has a responsibility to follow-up on work orders and the work orders are to be in writing per tenant's lease for tracking and assignment. No where in the company's record does it show any follow up from this tenant. Yes, I did visit the property on a Saturday back in the fall of last year because tenant's wife call me stating that she did not have any power in the kitchen and none of the appliances were operational. The problem was the GFCI had tripped, which is a tenant responsibility per lease to reset. While I were at the property I took a look at the wood flooring. No, the owner is not replacing the floors in the kitchen. Those are tongue and grove wood flooring that expand when wet to allow for the water to evaporate. I did not stomp on them as the tenant states but use my boot to push those planks back into position. There are nothing wrong with the flooring and again they are not going to be replace. Tenant state in his message that the contractor left trash and weather stripping at the front and back door of the property. I don't know this to be truth because he has not reported this to the rental office, This is the first time I or my staff heard of this. My question to the tenant, why this was not reported to the maintenance department? There is no message traffic showing anything otherwise. He say we never offered him an apology for this entire ordeal. He never ask for an apology he asked for maintenance in his call. Lastly, he want the company to pay him $800.00. What for? No JR Rentals is not in agreement to pay out any funds to the tenant. If the tenant would follow the lease when submitting and following up on submitted work orders or reporting to JR Rentals any trash left by the contractor these issues could be resolved. The tenant has an obligation too in the lease not just the managing company.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] These pictures do not reflect current photos of my home conditions and constant refusal of pictures taken in May 2012 of my property before I left overseas have not been sent to me so I can send them to the [redacted] police dept. Items missing in the property should have been reported to me after the last eviction and failure to do so it's unacceptable. As I explained to Mr. [redacted], I would like those pictures sent to us and proof that we did have items missing. A washer and dryer a deep freezer and no one notified me. I found out because I sent my daughter to look at the home which was in complete state of destruction after the eviction resulting as the tenant stealing these items. The way in which my home was managed is not up to the standards for which I agreed to let this company managed my home. I never received a single receipt for any repairs done in my home. I still do not have any. The condition in which my home was letf after the eviction was pittyful. I want my home fixed to the standars in which was surrenfered to this manager for rental. Tha is all I am asking for. I do not wish any money, just fix what was given to him in a great condition. [redacted]
[redacted] and I have discussed his closeout file in detail. We have resolved the issue at our level. He picked up the remaining parts of his security deposit today, 8/23/2016.
Complaint: [redacted]
I am rejecting this response because:Just because the date on the orders says a date doesn't mean I received the orders on said date the first day I got the orders I brought them in.Anyone that is and has been in the army can attest to that statement.There seems to be some half truths going on because Phillip told me himself that they where not open during the holidays.
Regards,
[redacted]
This work order has been completed. What the tenant fail to understand is the fact that it is the owner that approval the repair on the property not the managing company. If the owner does not approve or have management to place the repair on hold because it's not cold enough to put fund...
into it but wait until the winter season then that what we do. No, we will not release the owner's information to the tenant. That will not take place. No the owner will not may any monthly rent adjustment to their monthly rental payment.
Good morning,[redacted] here. The tenant cxan may an appointment to visit directly with me, the property manager and I will go over the charges and answer any question she make have.I will be waiting her response.v/r[redacted]Property Manager
The tenant prospects completed their application online seperately and it does state the appliacation fees $40.00 for each individual. their question for clarification should have been asked prior to completing the application process not after it was submitted and denied which we will not get...
into while addressing this issue in this setting. Before submitting the application to be process there is a "Application Agreement" There is also a field that state "You understand Application fee is Non-Refundable" You check yes. Your request for a $30.00 refund is denied.
Complaint: [redacted]
I am rejecting this response because: no one told my wife and I that the owner said to put it on hold or don't do the order that's why we asked for his information. We have been there 2 years and it hadn't been fixed, something can't be advertised for a home and then it can't be used. This work order is still not complete, yes someone has came out to look at it but so have 3 other people. It still has not been repaired and currently we don't have an appointment date for it to be repaired.
Regards,
[redacted]
This office was open and there are documents showing receipt of other tenants' rent doing this timeline. The tenant is free to come in and view the recording of rental payments be taking in during this time in question.. But that's neither here not there. The tenant did not attempt to call the office or e-mail them but make the assumption that we were not open. The lease as states that weekends, holidays and mail delay does not excuse a tenant from paying rent or other actions that is executed on beside of the tenant. Again, the company with hold the tenant to the lease and this is final.
Complaint: [redacted]
I am rejecting this response because:I asked your employee to call you when this situation started. Your employee told me she would call me back because you weren't answering your phone.I tried to solve this in the office, but she never called me back.I called the office several times to get answers and was basically told to pay up or else. I want you to tell me, through this mediation, exactly what you are trying to charge me for.The only charges that should be coming out of my deposit is the $150 for the window.Put in writing, here.
Regards,
[redacted]
Hello,Have this individual to may an appointment to visit with me. Bring their invoices and documents to support their claim and I will review the documents along with the property inspector pictures and document. I look forward to the sit down.very respectful,[redacted]Property...
Manager
Hello, [redacted] here. I have read this tenant's compliant and want to take this time to address these issues. The tenant stated in her complaint that she was charges for the screen door that was replaced at the property. This is incorrect. The owner is...
the one that paid ($200)for that door not her. She stated in her move in condition form that the door would not close all the way. The owner opt to replace the entire door. Yes the broken window is the tenant charge. In her lease it states that the tenant is responsible for all windows and screens repair or replacement. The window was broken out and boarded with paste board covering. All repairs must be reported writing from the tenant to management for replacement or repair. The lease also states a tenant is not allowed to cause any repairs to be preformed on the property. The door and window were replaced by the same vendor and both charges were on the same invoice to management for payment. The ($150) for the window replace will be debited to her. The tenant stated the posting of eviction should have been at her new residence and not at her old/property she occupied. We do not place any notice on any property that we do not manage. This is not lawful nor is it enforceable. The address of the property of the defaulting tenant is on every document posted on the property as well as in the court system. In the tenant's lease it clearly states there is a trip charge fees when management has to post documents because the tenant fail to comply with the lease. In this case the tenant was late with the monthly rent. When this occur we post breach of lease and eviction document to the inside of the front door as stated in the property code for compliance. It's states in the lease when rent is due and what's the fees and charges when rent is not paid within this timeframe. Yes she will be access a trip charge fee. Lastly, the tenant was moved out in accordance with her move-in lease inventory and condition form she signed and returned to the company prior to her occupying the property. If a defect was listed on the move-in inventory condition form upon move in, it's not her repair or responsible. If there is a defect not listed on her form and it's not a "fair wear and tear" repair then it's going to be her. This repair cost will be paid for from the tenant security deposit. The tenant will get a copy of every invoice for any funds deducted from her security deposit along with a security deposit tendered sheet accounting for every dollar of her security deposit. Thanks, [redacted] JR Rentals & Property Management Property Manager 254-394-6800
I want to respond to this tenant's complaint. In accordance with the lease the tenant is to provide a copy order of deployment. At that time they are set up to process/clear not earlier that 30 days from the date that the order were delivered, per their lease agreement. This did not...
happen. they brought in orders on the 5th of January 2016. I have enclosed a copy of that page for viewing. The tenant by his own wording in his statement make an assumption that the office were not open at the begining of the month when in fact it was open. This is incorrect, we were open at the beginning of the month for business. Second, he had plenty of time to get the orders to us to us. The date on the orders is 15 December 2015, he made no effort to get the documents to us. The tenant had many different ways to get the docuement to us. He has an tenant's online Tenanat Portal where the documents could have been uploaded or e-mail to the office. In the lease it clearly states that the rent will not be prorated during the last month of the lease even if the tenant surrender's the property early. I have provided a copy of that page for your viewing. This organization is military veterans owned and operated. The property that the tenant resides in is owned by an active duty soldier that is also deployed. So, this is not a screw over a soldier transaction, it's holding everyone accountable for their action or the lack of action. The company will full enforce the lease to in this situation should the tenant not pay the rent.
JR Rentals has responded to each work order that the tenants have placed with the company. The tenants must understand should the owner want the management company to use their home Warranty, then that's what will take place. At no time was the tenant left without a functional bathroom...
while waiting for the home warranty company to respond. Here is a chronological record of our respond to their work orders and the feedback/response for the vendors. October 2015 - Master commode clogged, not flushing. - [redacted], cleared soft clog (feces & toilet paper only)December 2015 - Master commode clogged, not flushing. - [redacted] assigned 1st, unable to schedule with tenant and ** so warranty company re-assigned to [redacted], Prince cleared soft clog (feces & toilet paper only)December 2015 - Upstairs commode leaking at seal. - [redacted] issue not tenant related. February 2016 - Master commode clogged, not flushing. - [redacted], cleared soft clog (feces & toilet paper only)April 2016 - Master commode and upstairs commode clogged, not flushing. - We sent [redacted] (not warranty company plumber) to see if there is a more permanent solution available. [redacted] cleared a soft clog (feces and & toilet paper only) and reported the commodes are a water saving model. There is no signs of broken pipes or roots. If this continues to be an issue they can camera the lines but at this time they feel like it is a usage issue not a plumbing issue, due to the owner not having issues when living in the house. These have all been soft tenant caused clogs that the tenant has not paid for. No, JR Rentals will not pay any moving expenses for the tenant's early move if it was to take place. The military is reassigning the property owners back to Fort Hood, Texas in June 2016. The owner asked the company to reach out to the tenants to see if they would willing to work out an early lease termination to allow them (owners) to reoccupy their home. I fully explained to the tenants that they had the lease hold right to the property to end of their lease. At no time were they told they had to vacate the property. I spoke with them only once on this issue for the owners. The workout between them and the owners never got off the ground because they never responded back to management with any of their requirement from the owners to make any workout between them and the owner possible. So, the owner never pursued the work out any further. The owners will wait until their lease is up and at that time reoccupy their home.
[redacted], responding to this tenant alleged problem or concern. Tenant states he placed a work order back when he occupied the property back in 2016 for a door repair that did not get get repaired or response from the company. On both the online work order request form as well...
as the forms completed at the office, clear states that to the tenant, "If you have not been contact by a vendor within 7 days, contact the office." It give you the number to call and the extension to the maintenance department. I have attached a copy of both for the record. The tenant has a responsibility to follow-up on work orders and the work orders are to be in writing per tenant's lease for tracking and assignment. No where in the company's record does it show any follow up from this tenant. Yes, I did visit the property on a Saturday back in the fall of last year because tenant's wife call me stating that she did not have any power in the kitchen and none of the appliances were operational. The problem was the GFCI had tripped, which is a tenant responsibility per lease to reset. While I were at the property I took a look at the wood flooring. No, the owner is not replacing the floors in the kitchen. Those are tongue and grove wood flooring that expand when wet to allow for the water to evaporate. I did not stomp on them as the tenant states but use my boot to push those planks back into position. There are nothing wrong with the flooring and again they are not going to be replace. Tenant state in his message that the contractor left trash and weather stripping at the front and back door of the property. I don't know this to be truth because he has not reported this to the rental office, This is the first time I or my staff heard of this. My question to the tenant, why this was not reported to the maintenance department? There is no message traffic showing anything otherwise. He say we never offered him an apology for this entire ordeal. He never ask for an apology he asked for maintenance in his call. Lastly, he want the company to pay him $800.00. What for? No JR Rentals is not in agreement to pay out any funds to the tenant. If the tenant would follow the lease when submitting and following up on submitted work orders or reporting to JR Rentals any trash left by the contractor these issues could be resolved. The tenant has an obligation too in the lease not just the managing company.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] These pictures do not reflect current photos of my home conditions and constant refusal of pictures taken in May 2012 of my property before I left overseas have not been sent to me so I can send them to the [redacted] police dept. Items missing in the property should have been reported to me after the last eviction and failure to do so it's unacceptable. As I explained to Mr. [redacted], I would like those pictures sent to us and proof that we did have items missing. A washer and dryer a deep freezer and no one notified me. I found out because I sent my daughter to look at the home which was in complete state of destruction after the eviction resulting as the tenant stealing these items. The way in which my home was managed is not up to the standards for which I agreed to let this company managed my home. I never received a single receipt for any repairs done in my home. I still do not have any. The condition in which my home was letf after the eviction was pittyful. I want my home fixed to the standars in which was surrenfered to this manager for rental. Tha is all I am asking for. I do not wish any money, just fix what was given to him in a great condition. [redacted]
[redacted] and I have discussed his closeout file in detail. We have resolved the issue at our level. He picked up the remaining parts of his security deposit today, 8/23/2016.
Complaint: [redacted]
I am rejecting this response because:Just because the date on the orders says a date doesn't mean I received the orders on said date the first day I got the orders I brought them in.Anyone that is and has been in the army can attest to that statement.There seems to be some half truths going on because Phillip told me himself that they where not open during the holidays.
Regards,
[redacted]
This work order has been completed. What the tenant fail to understand is the fact that it is the owner that approval the repair on the property not the managing company. If the owner does not approve or have management to place the repair on hold because it's not cold enough to put fund...
into it but wait until the winter season then that what we do. No, we will not release the owner's information to the tenant. That will not take place. No the owner will not may any monthly rent adjustment to their monthly rental payment.
Good morning,[redacted] here. The tenant cxan may an appointment to visit directly with me, the property manager and I will go over the charges and answer any question she make have.I will be waiting her response.v/r[redacted]Property Manager
The tenant prospects completed their application online seperately and it does state the appliacation fees $40.00 for each individual. their question for clarification should have been asked prior to completing the application process not after it was submitted and denied which we will not get...
into while addressing this issue in this setting. Before submitting the application to be process there is a "Application Agreement" There is also a field that state "You understand Application fee is Non-Refundable" You check yes. Your request for a $30.00 refund is denied.
Complaint: [redacted]
I am rejecting this response because: no one told my wife and I that the owner said to put it on hold or don't do the order that's why we asked for his information. We have been there 2 years and it hadn't been fixed, something can't be advertised for a home and then it can't be used. This work order is still not complete, yes someone has came out to look at it but so have 3 other people. It still has not been repaired and currently we don't have an appointment date for it to be repaired.
Regards,
[redacted]