Thank you for bringing this complaint to our attention so that we may respond to and clarify the situation.
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On Monday July 27th, MrB***’s wife paid a visit to our store looking for a fortieth birthday gift for her husband. Even though she and her husband were taking a big trip to celebrate their anniversary she felt that he should have something special for this special birthdayShe admired our collection of watches but wanted to continue to shop around other stores to see what other options were available. On Tuesday July 28th, MrB***’s wife returned to our store with a friend to take another look at one of our USA Made Weiss watches. She mentioned that after shopping around that what we carried she liked the mostMrB***’s wife asked me directly what our return policy. I told her merchandise returns are good for exchanges or store credit within fifteen days of purchase. Because this was a gift for someone else, this was discussed at length. She was concerned he might not like the color of the watch crystal or the watch band. We discussed how we could order him a different color or another watch bands She also asked what if her husband didn’t like the watch, and she agreed that he could easily find something in the store with his credit if he wanted to return the watchWe are extremely clear about our policy, it it is posted at our register and it is standard procedure for all staff is to verbalize the policy while it is being circled on the customer’s copy of the receipt at time of check outOn Monday August 03, MrB*** entered our store. I immediately saw the watch in hand and realized that this must be the husband who received the watch for a birthday gift. My initial thought was he wanted to look at the other colors the watch was available inSo I addressed him in this manner. His first words were his demand for a full refund. I responded that we don’t do refunds and that we do exchanges and store creditHe continued to demand his money and started to yell and threaten us stating he was going to put his attorney on us, report us to the Chamber of Commerce and the Revdex.comI asked him if he wanted to look at anything else, he responded he didn’t want any of our “***.”
I issued him his store credit. At some point he started to call someone on his cell phone, he continued to yell at me and my employee that he would ruin us, that we would regret this and that this would would cost us so much more money. He left the store yelling in his phone about us in front of our customers and in front of our store.
Within the hour he started posting “what crap” on our Facebook feeds and placed a review that we “scammed his wife for a piece of cheap crap watch.” We next received an email from him demanding the return of his moneyIt was at this point we realized that this is a person we did not want as a client. We made the decision to refund his wife’s money. I returned his email at 2:pm and informed him that we would issue a full refund to his wife. His wife contacted us that afternoon at 4:pm and I made the return at that time while she was on the phone with meLet’s be clear, MrB***'s wife made the purchase with full knowledge of our return policyI see that MrB*** made the complaint with your agency at 5:pm, some time after he was informed of the refund and also after the refund was actually issuedAttached are copies of the receipt. I would be more than happy to email a zip file with the three video recordings of all transactions with MrB*** and his wife
Thank you for bringing this complaint to our attention so that we may respond to and clarify the situation.
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On Monday July 27th, MrB***’s wife paid a visit to our store looking for a fortieth birthday gift for her husband. Even though she and her husband were taking a big trip to celebrate their anniversary she felt that he should have something special for this special birthdayShe admired our collection of watches but wanted to continue to shop around other stores to see what other options were available. On Tuesday July 28th, MrB***’s wife returned to our store with a friend to take another look at one of our USA Made Weiss watches. She mentioned that after shopping around that what we carried she liked the mostMrB***’s wife asked me directly what our return policy. I told her merchandise returns are good for exchanges or store credit within fifteen days of purchase. Because this was a gift for someone else, this was discussed at length. She was concerned he might not like the color of the watch crystal or the watch band. We discussed how we could order him a different color or another watch bands She also asked what if her husband didn’t like the watch, and she agreed that he could easily find something in the store with his credit if he wanted to return the watchWe are extremely clear about our policy, it it is posted at our register and it is standard procedure for all staff is to verbalize the policy while it is being circled on the customer’s copy of the receipt at time of check outOn Monday August 03, MrB*** entered our store. I immediately saw the watch in hand and realized that this must be the husband who received the watch for a birthday gift. My initial thought was he wanted to look at the other colors the watch was available inSo I addressed him in this manner. His first words were his demand for a full refund. I responded that we don’t do refunds and that we do exchanges and store creditHe continued to demand his money and started to yell and threaten us stating he was going to put his attorney on us, report us to the Chamber of Commerce and the Revdex.comI asked him if he wanted to look at anything else, he responded he didn’t want any of our “***.”
I issued him his store credit. At some point he started to call someone on his cell phone, he continued to yell at me and my employee that he would ruin us, that we would regret this and that this would would cost us so much more money. He left the store yelling in his phone about us in front of our customers and in front of our store.
Within the hour he started posting “what crap” on our Facebook feeds and placed a review that we “scammed his wife for a piece of cheap crap watch.” We next received an email from him demanding the return of his moneyIt was at this point we realized that this is a person we did not want as a client. We made the decision to refund his wife’s money. I returned his email at 2:pm and informed him that we would issue a full refund to his wife. His wife contacted us that afternoon at 4:pm and I made the return at that time while she was on the phone with meLet’s be clear, MrB***'s wife made the purchase with full knowledge of our return policyI see that MrB*** made the complaint with your agency at 5:pm, some time after he was informed of the refund and also after the refund was actually issuedAttached are copies of the receipt. I would be more than happy to email a zip file with the three video recordings of all transactions with MrB*** and his wife