Junky Trunk Boutique

I have shopped at Junky Trunk Boutique for the past year and a half spending $100-$200 a month there and I'm honestly shocked that I am even writing this message because I have referred so many people to Junky Trunk. However; today I received the most abuse I have had or witnessed in a customer service job. This being said, I worked as a manager at [redacted] for 5 years, so I really have had my fair share. I went to return a shirt today (for STORE CREDIT) because I washed it on dedicates by itself on cold like the instructions said to and one of the colors bled all over the shirt. [redacted] (one of the owners) said absolutely no I couldn't return it. So I got frustrated and caused a MINOR scene, no yelling or anything just held my ground that I would like a gift card; since not only did it wreck my shirt but it stained the load that I put in after it. She then started crying and went into the back and refused to come back out.
I was told my business didn't matter at all and [redacted] (her mother- other owner) called the store and told the girl working the counter to get my number so that she could talk to me about how completely inappropriate MY actions were in the store. I left the store feeling like I had been scolded like a child and completely humiliated over a matter of $11. I have spent HUNDREDS of dollars at this store and have never been more disappointed in customer service. I would encourage everyone who shops there to keep in mind it's all about THEM and they have no appreciation or conscience for what is the right way to treat customers.