Jupiter Security Consultants Inc.

Review: I was given a brand new HP tower (Windows 8.1) as a gift. ..after upgrading to Windows 10 and not satisfied, I restored the computer back to 8.1. For whatever reasons, some system's were not enabled. Suddenly I got a 'blue' screen and a message that could not be minimized to read the blue screen nor was I able to control the IE page. The message read I was to not turn off the computer or a virus would destroy my computer and to call ###-###-####.. (I'm not sure if the last four were the same)

I was in such a panic. The warrantee may have expired. I called and they tried to 'sell' me on a security program because the '[redacted] was not compatible. I said I had one and I was ready to install it pin and all and they stole the key, hy=jacked my computer, told me they are he only ones that can get into the back of my computer (unwittingly divulged information) and then I was disconnected. I called again and got an even more skilled hacker lacking in English literature and he continued the shtick and spiel proceeded to pull up google search using my 'run' command (back door) to show me Zeus virus and a couple more. That, 'that' was what was infecting my computer.

I wanted more information about them so they lead me to: [redacted]

Having fixed the problem my self with technical help, I researched this company and they are owned buy: 1) Jupiter Security Consultants INC and/or : [redacted] registered in New York !!

WHICH ONE IS IT!?

They said, " I was going to install WEBROOT security" and the other guy said "You can install what ever you want, it will not stop an attack".Desired Settlement: Refund or replacement of one year security for my computer. as the key was "HIGH-LIGHTE FOR COPY"! I was robbed of my security of my program and high jacked 'hacked'! One of these two companies owe me big time!

Business

Response:

Respected [redacted], Thank you so much for contacting the The Geekz! Thank you for taking the time to comment on your recent interaction with The

Geekz. I certainly appreciate your critique as your feedback allow us to focus

on what needs improving and your precious feedback will surely help us to

enhance our skills to assist our respected customers and meet up-to their

expectations. Please accept our sincerest apology for the inconvenience this may have caused

to you due to unprofessional experience you have had while contacting The

Geekz. You are right your concern should have been handled under high priority.

And, I completely understand how frustrated you are, I would be frustrated too! As a result of our investigation, we found that you have contacted us and while

troubleshooting our technician found some suspicious activities were active and

he wanted to disable those unauthorized activities so your system performance

can be enhanced. To prevent re-occurrences we had already set up a verification

procedure done by managers. I will request you to please give us one chance to serve you being our

respective customer. As a gesture of our regret, we are prepared to help you in

future and your call be assisted with higher priority. We understand how

disappointing it can be when your expectations are not met. We look forward to

receiving your further calls, and assure you that your expectations will be

filled promptly. We would like to see your presence as a valuable and respected customer. Also,

we would glad to be associated with you, have trust on us that we follow your

valuable feedback with a substance of possibility to assist our other respected

customers.Since we

value your attention and concern, I would like to request you to please call us

for any technical issues you may have in future and ask for (AM). I am listing

you under my higher priority contact records. We look forward to receiving your

further positive comment and assure you that your expectations will be filled

correctly. Please feel free to call us at our toll free number & give us a

chance to serve you. Yours sincerely AM @ The Geekz The Geekz Support Team ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No they did not resolve the issue of the 'security program' that happened to be the one they were going to install when I got disconnected. It was set up 'with' the 'key' ready to be installed. When I called back the 'even' faster and smarter guy started the same process but quoted higher prices for other products when he said, "It doesn't matter what you install. It may not help"..That's when he 'TOOK' the key and cleared the key code and license. Not allowing me to, even see or 'try'. I had a perfectly working and applicable program. This is not to mention: How did this happen in the first place? Microsoft was supposed to be behind this in the first place. I was restoring the original 8.1 'and' installing 176 updates because this machine said it had 'never' been updated. Two days of continuous agony, only to be 'back-doored' by a creepy message saying I had to call this number before I shut off this machine, not allowing me to view the original screen. I should have the choice of frying it if I want to. They pointed out the problem! It was right in front of us both. When they pointed it out I restarted the computer and when straight to systems configuration where they were all turned off. Why? I do not know. Intimidation is not something I play with. I want the security program!Thank you in advance for you prompt communications.Sincerely,

Sincerely,

Business

Response:

Respected Customer, Thank you for your email. We take our customers’ problems seriously and are

glad to hear from you. We’re proud that you’ve called us and informing us about

the situations, and we would like the opportunity to keep you as a satisfied future

customer.After talking to

the inventory team and taken the approval from the concern department, I would

request you to please reply to this email for further steps to be taken to

install 1 Year AVG installation on your system. We will install AVG for the inconvenience

caused to you.It is an

unfortunate to us that you are not our customer and not associated with The

Geekz with any means and mines. Though, it is always our intentions to provide

the best to best service and help when someone calls us. We never charged

your or send any invoice, but after interacting with us we have tried to help

you, but could not meet upto your expectations. We always like to see you our

respected customer in our esteemed organization and welcome you with open arms.I have sent a

request to the concern team and waiting for your further interaction. If you

will allow us then we will install AVG on your system at no cost to you.With Best RegardsAM@ The Geekz

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter may be but not yet has been resolved until the fulfillment of their promise.

Sincerely,