J.W.E.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Customer placed an order on 8/*/14.  JWE made 2 shipments on this order.   1st shipment was shipped on 8/**/14 via [redacted] tracking #...

[redacted].  [redacted] attempted delivery on 8/**.  Notice was left on 8/** for pickup.  Package was unclaimed and [redacted] returned to JWE's warehouse on 9/*.  [redacted] typically hold un-claim packages for 15 days before returning to sender.  JWE made attempts to contact customer unsuccessfully.  On 9/**, customer advised that her phone was lost and had her service was restricted.  We subsequently shipped this package to her child's school as per school administration.  The package was shipped on 10/* via [redacted] tracking # [redacted].  This package was delivered at the school on 10/*. Customer advised on 11/* that she received package from school.   2nd shipment of her order was made on 8/** via [redacted] tracking # [redacted].  This shipment was her back order items.  [redacted] attempted 2 deliveries on this package.  It was finally delivered and signed by [redacted] on 9/**.   Customer advised that the 2nd package had incorrect content and incorrect recipient name.  We checked our record, name and address on the shipping label matched her info.  We communicated with customer between 9/** - 9/** to ascertain what the error is so that we can rectify.  JWE was ready and willing to issue a return label and ship the correct item.  It was unclear what need to be replaced.  We attempted to contact customer again via phone and email.  At this point, a replacement of the entire 2nd package will be send to customer since it is not clear exactly what the error is.   On December *, 2014 we communicated via email and phone calls to place an order for the missing items in question (Order #[redacted]).  According to [redacted].com tracking # ([redacted]) / ([redacted]) the first package was delivered on December [redacted], 2014 and the second package was delivered on December [redacted], 2014.  The first package contained a Pullover V neck Vest size 12/** and the second package contained short sleeve Oxford shirt size 10.  Per conversation with [redacted] on Dec. *, once packages are delivered, the issues are resolved.   JWE strive its best to service their customers.  Some situations are out of our control, ex. un-deliverable packages.  We hope the resolution is satisfactory to complainant.   Regards,   [redacted] JWE Inc [redacted]

Review: I have had issues with this company since August 2014. I ordered uniforms for school. I was promised to have them 7-10 days from order date that was completely false. Didn't get a timely response from them. When they did decide to ship my order items was missing. I contacted them, again no response. I had to go through the school to find out were my items was. The company then shipped a box to the school for me. Again items was missing. I contacted them days ago no response. They promised to send a shipping label to return items and I still got nothing. The quality of the clothing is poor as well. I washed the skirt and dried it. It shrunk.Desired Settlement: I would like for the company. To send me what rightfully belongs to me. I paid for the items. My order is still in complete. This is unfair. I would like my entire order not bits and pieces. Because it's been so long the sizes are going to have to change as well.

Business

Response:

Customer placed an order on 8/*/14. JWE made 2 shipments on this order. 1st shipment was shipped on 8/**/14 via [redacted] tracking # [redacted]. [redacted] attempted delivery on 8/**. Notice was left on 8/** for pickup. Package was unclaimed and [redacted] returned to JWE's warehouse on 9/*. [redacted] typically hold un-claim packages for 15 days before returning to sender. JWE made attempts to contact customer unsuccessfully. On 9/**, customer advised that her phone was lost and had her service was restricted. We subsequently shipped this package to her child's school as per school administration. The package was shipped on 10/* via [redacted] tracking # [redacted]. This package was delivered at the school on 10/*. Customer advised on 11/* that she received package from school. 2nd shipment of her order was made on 8/** via [redacted] tracking # [redacted]. This shipment was her back order items. [redacted] attempted 2 deliveries on this package. It was finally delivered and signed by [redacted] on 9/**. Customer advised that the 2nd package had incorrect content and incorrect recipient name. We checked our record, name and address on the shipping label matched her info. We communicated with customer between 9/** - 9/** to ascertain what the error is so that we can rectify. JWE was ready and willing to issue a return label and ship the correct item. It was unclear what need to be replaced. We attempted to contact customer again via phone and email. At this point, a replacement of the entire 2nd package will be send to customer since it is not clear exactly what the error is. On December *, 2014 we communicated via email and phone calls to place an order for the missing items in question (Order #[redacted]). According to [redacted].com tracking # ([redacted]) / ([redacted]) the first package was delivered on December [redacted], 2014 and the second package was delivered on December [redacted], 2014. The first package contained a Pullover V neck Vest size 12/** and the second package contained short sleeve Oxford shirt size 10. Per conversation with [redacted] on Dec. *, once packages are delivered, the issues are resolved. JWE strive its best to service their customers. Some situations are out of our control, ex. un-deliverable packages. We hope the resolution is satisfactory to complainant. Regards, [redacted] JWE Inc [redacted]

Review: My mother ordered my daughter's uniforms for school on 8/*/14. The company sent part of my order and informed me the rest of the order was on back order and would be shipped out as soon as they receive it. I have been waiting for my daughters (4) Jumpers for the past 3 weeks. I have contacted customer service on several occasions, and no one ever answers the phones and when you leave messages they do not call you back. This experience has been absolutely the worst experience I have ever had with a company and if I did not need my daughters uniforms I would never use their service again.Desired Settlement: I would like to be able to report to their location located at [redacted] and pick up my daughters (4) jumpers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,