June
0pt;">
RE: Customer: *** ***
Case ID: ***
Dear Ms***
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** *** complaint
Time Warner Cable has reviewed *** *** account and has found that his service was successfully disconnected and billing stopped as of 6/9/We have also found that the reason for the delay was because *** *** was porting his telephone number to another provider and we were unable to complete any disconnection until his new provider took possession of his telephone numberWe found that his account was prorated to 5/23/which was the beginning of his latest billing cycleHowever, we confirmed that *** *** returned his equipment on 5/5/and we have issued a prorate credit of *** to essentially stop billing when he returned his equipment. *** *** can expect to receive this refund in the form of a check within 4-weeks from the date of this letter.
Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
December 30,
'Calibri", "sans-serif"'>
Debbie Rodgers
Revdex.com of Columbiana, Mahoning & Trumbull Counties
ECommerce StSteYoungstown, Oh 44503
RE: Customer: *** ***
Case ID: ***
Dear *** *** ***:
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** ***’s complaint
Time Warner Cable has reviewed *** *** account and found that her refund for $*** was processed on 11/5/and her refund mailed on or around 11/26/However, we found that her mailing address was updated in our system on 12/2/meaning that her refund was mailed to the incorrect addressWe have reissued *** *** refund for $*** and she can expect her refund check to be delivered via US mail within 7-business days to her Salem address
Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
The MLB package has been removed from Mr*** account and all charges have been removed for this serviceWe apologize for any
inconvenienceTime Warner Cable considers this matter to be resolved
Revdex.com:
This letter is to inform you that Time Warner Cable has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/1:28:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this offer because I have made my husband an authorized user and they have spoken to him numerous times. I also do not accept this offer because it was very unacceptable how my husband was treated. He has all the information to verify the account but it will not be accepted to be spoken rudely by a customer service representative and the fact that they refused to assist him and were very unprofessional
Regards,
*** ***
April 8, 2014">
Dear Ms*** , Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** *** complaint.
Time Warner Cable has reviewed *** *** account and has escalated his issue to our local Technical Operations Management who has investigated his issueOur Technical Operations team found that the line that was servicing *** *** apartment was servicing multiple apartments in his building which may have been causing *** *** service issuesOur technicians have corrected this by running new lines from the pole to the affected apartmentsOnce this work was completed out technicians have attempted to reach *** *** to verify that his services are working properly but our calls have gone unreturnedWe believe that *** *** issues were resolved with the work we have completed but if they were not we invite to contact our technicians so that we may revisit the issue if need be. During our investigation we also noticed that *** *** has contacted Time Warner Cable regarding his service issues only twice since he began his service and each time the issue was corrected with equipment reboot and has never had a completed service call until this complaintWe invite *** *** to contact our customer service department any time he experiences a service issue so that we may have an opportunity to resolve his issue in a timely mannerOur customer service department is available 24-hours a day at (877)772-Due to the nature of *** *** issue and resolution we have issued a credit in good faith for $which is equal to one month of his current services. Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed. Please do not hesitate to contact me if you have any questions. Sincerely, Time Warner Cable,
Revdex.com:I have reviewed the offer made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I disagree with this decisionI will have over paid if time warner collects more payments from me If I am paying amonth behind as they say then I owe nothing more till May These past due amounts of *** are not correct If they deduct another *** from me then May s payment is already made And I will owe nothing till June Please adjust my account ASAP
Regards,
*** ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The problem is not of the matter, of paying the past due balance that is owed to TWC or denying that there is a past due balance owed.The problem is before taking the *** cash for installation and first month of service the TWC salesman should have been able to let me ( the client) know that the past due balance would have had to be paid upfront or the amount that TWCs retention offers in order to schedule service ,appointment and timeInstead the installation was scheduled and the cash was already paidIn that case if the salesman would have known or if it was communicated to the salesman from TWC, then the *** that was paid for the installation and first month would have been paid on the past due amount ( which would have made more sense, seeing how after the fact a client cannot have service installed until a past due payment is made.) also the retention specialist ***, claimed to gave me a call regarding my past due balance and said someone answered and replied wrong numberI did not receive a call and no one else was able to answer my phone, I had my cell phone carrier print out the call history , since *** said someone answered and it did not show, I do not like or appreciate for customer service/ retention rep to lie about a basic phone call just to make their job easierWhen the past due balance is paid to TWC I do not want to work with or have a customer service handled by the retention specialist *** at all
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10029878, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** ***
"Calibri", "sans-serif"'>Customer: *** ***
Case ID: ***
To Whom it May Concern:
Time Warner Cable apologizes to*** for any inconvenience this situation caused. ***' former TWC account has been corrected to reflect an accurate balance. *** now has a credit balance on his current account of -$**.**. Collections has been notified to remove any previous outstanding debt
The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Time Warner Cable made an offer to resolve this complaint. The details are as follows:
Date that proposal was made: 5/16/):
Description of proposed resolution:
Time Warner Cable stands behind its previous responsesPromised completion date: 6/7/
June
0pt;">
RE: Customer: *** ***
Case ID: ***
Dear Ms***
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** *** complaint
Time Warner Cable has reviewed *** *** account and has found that his service was successfully disconnected and billing stopped as of 6/9/We have also found that the reason for the delay was because *** *** was porting his telephone number to another provider and we were unable to complete any disconnection until his new provider took possession of his telephone numberWe found that his account was prorated to 5/23/which was the beginning of his latest billing cycleHowever, we confirmed that *** *** returned his equipment on 5/5/and we have issued a prorate credit of *** to essentially stop billing when he returned his equipment. *** *** can expect to receive this refund in the form of a check within 4-weeks from the date of this letter.
Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
December 30,
'Calibri", "sans-serif"'>
Debbie Rodgers
Revdex.com of Columbiana, Mahoning & Trumbull Counties
ECommerce StSteYoungstown, Oh 44503
RE: Customer: *** ***
Case ID: ***
Dear *** *** ***:
Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** ***’s complaint
Time Warner Cable has reviewed *** *** account and found that her refund for $*** was processed on 11/5/and her refund mailed on or around 11/26/However, we found that her mailing address was updated in our system on 12/2/meaning that her refund was mailed to the incorrect addressWe have reissued *** *** refund for $*** and she can expect her refund check to be delivered via US mail within 7-business days to her Salem address
Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
The MLB package has been removed from Mr*** account and all charges have been removed for this serviceWe apologize for any
inconvenienceTime Warner Cable considers this matter to be resolved
Revdex.com:
This letter is to inform you that Time Warner Cable has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/16/1:28:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this offer because I have made my husband an authorized user and they have spoken to him numerous times. I also do not accept this offer because it was very unacceptable how my husband was treated. He has all the information to verify the account but it will not be accepted to be spoken rudely by a customer service representative and the fact that they refused to assist him and were very unprofessional
Regards,
*** ***
April 8, 2014">
Dear Ms*** , Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding *** *** complaint.
Time Warner Cable has reviewed *** *** account and has escalated his issue to our local Technical Operations Management who has investigated his issueOur Technical Operations team found that the line that was servicing *** *** apartment was servicing multiple apartments in his building which may have been causing *** *** service issuesOur technicians have corrected this by running new lines from the pole to the affected apartmentsOnce this work was completed out technicians have attempted to reach *** *** to verify that his services are working properly but our calls have gone unreturnedWe believe that *** *** issues were resolved with the work we have completed but if they were not we invite to contact our technicians so that we may revisit the issue if need be. During our investigation we also noticed that *** *** has contacted Time Warner Cable regarding his service issues only twice since he began his service and each time the issue was corrected with equipment reboot and has never had a completed service call until this complaintWe invite *** *** to contact our customer service department any time he experiences a service issue so that we may have an opportunity to resolve his issue in a timely mannerOur customer service department is available 24-hours a day at (877)772-Due to the nature of *** *** issue and resolution we have issued a credit in good faith for $which is equal to one month of his current services. Time Warner Cable apologizes to *** *** for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed. Please do not hesitate to contact me if you have any questions. Sincerely, Time Warner Cable,
Revdex.com:I have reviewed the offer made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I disagree with this decisionI will have over paid if time warner collects more payments from me If I am paying amonth behind as they say then I owe nothing more till May These past due amounts of *** are not correct If they deduct another *** from me then May s payment is already made And I will owe nothing till June Please adjust my account ASAP
Regards,
*** ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The problem is not of the matter, of paying the past due balance that is owed to TWC or denying that there is a past due balance owed.The problem is before taking the *** cash for installation and first month of service the TWC salesman should have been able to let me ( the client) know that the past due balance would have had to be paid upfront or the amount that TWCs retention offers in order to schedule service ,appointment and timeInstead the installation was scheduled and the cash was already paidIn that case if the salesman would have known or if it was communicated to the salesman from TWC, then the *** that was paid for the installation and first month would have been paid on the past due amount ( which would have made more sense, seeing how after the fact a client cannot have service installed until a past due payment is made.) also the retention specialist ***, claimed to gave me a call regarding my past due balance and said someone answered and replied wrong numberI did not receive a call and no one else was able to answer my phone, I had my cell phone carrier print out the call history , since *** said someone answered and it did not show, I do not like or appreciate for customer service/ retention rep to lie about a basic phone call just to make their job easierWhen the past due balance is paid to TWC I do not want to work with or have a customer service handled by the retention specialist *** at all
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10029878, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** ***
Hello All,
*** *** Revdex.com has been addressed
Have a great day!
Hello,
*** *** *** Revdex.com has been addressed
Have a great day!
"Calibri", "sans-serif"'>Customer: *** ***
Case ID: ***
To Whom it May Concern:
Time Warner Cable apologizes to*** for any inconvenience this situation caused. ***' former TWC account has been corrected to reflect an accurate balance. *** now has a credit balance on his current account of -$**.**. Collections has been notified to remove any previous outstanding debt
The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Time Warner Cable made an offer to resolve this complaint. The details are as follows:
Date that proposal was made: 5/16/):
Description of proposed resolution:
Time Warner Cable stands behind its previous responsesPromised completion date: 6/7/