Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]. I disagree with this decision. I will have over paid if time warner collects more payments from me . If I am paying amonth behind as they say then I owe nothing more till May 28. These past due amounts of [redacted] are not correct. If they deduct another [redacted] from me then May s payment is already made. And I will owe nothing till June 28. Please adjust my account ASAP.
Regards,
[redacted]
April 8, 2014
font-family: 'Calibri', 'sans-serif';">
Dear Ms. [redacted] , Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint.
Time Warner Cable has reviewed [redacted] account and has escalated his issue to our local Technical Operations Management who has investigated his issue. Our Technical Operations team found that the line that was servicing [redacted] apartment was servicing multiple apartments in his building which may have been causing [redacted] service issues. Our technicians have corrected this by running new lines from the pole to the affected apartments. Once this work was completed out technicians have attempted to reach [redacted] to verify that his services are working properly but our calls have gone unreturned. We believe that [redacted] issues were resolved with the work we have completed but if they were not we invite to contact our technicians so that we may revisit the issue if need be. During our investigation we also noticed that [redacted] has contacted Time Warner Cable regarding his service issues only twice since he began his service and each time the issue was corrected with equipment reboot and has never had a completed service call until this complaint. We invite [redacted] to contact our customer service department any time he experiences a service issue so that we may have an opportunity to resolve his issue in a timely manner. Our customer service department is available 24-hours a day at (877)772-2253. Due to the nature of [redacted] issue and resolution we have issued a credit in good faith for $137.95 which is equal to one month of his current services. Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed. Please do not hesitate to contact me if you have any questions. Sincerely, Time Warner Cable,
"Calibri", "sans-serif"'>Customer: [redacted]
Case ID: [redacted]
To Whom it May Concern:
Time Warner Cable apologizes to**. [redacted] for any inconvenience this situation caused. **. [redacted]' former TWC account has been corrected to reflect an accurate balance. **. [redacted] now has a credit balance on his current account of -$**.**. Collections has been notified to remove any previous outstanding debt.
The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed.
Hello,
[redacted] Revdex.com has been addressed.
Have a great day!
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]. I disagree with this decision. I will have over paid if time warner collects more payments from me . If I am paying amonth behind as they say then I owe nothing more till May 28. These past due amounts of [redacted] are not correct. If they deduct another [redacted] from me then May s payment is already made. And I will owe nothing till June 28. Please adjust my account ASAP.
Regards,
[redacted]
April 8, 2014
font-family: 'Calibri', 'sans-serif';">
Dear Ms. [redacted] , Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint.
Time Warner Cable has reviewed [redacted] account and has escalated his issue to our local Technical Operations Management who has investigated his issue. Our Technical Operations team found that the line that was servicing [redacted] apartment was servicing multiple apartments in his building which may have been causing [redacted] service issues. Our technicians have corrected this by running new lines from the pole to the affected apartments. Once this work was completed out technicians have attempted to reach [redacted] to verify that his services are working properly but our calls have gone unreturned. We believe that [redacted] issues were resolved with the work we have completed but if they were not we invite to contact our technicians so that we may revisit the issue if need be. During our investigation we also noticed that [redacted] has contacted Time Warner Cable regarding his service issues only twice since he began his service and each time the issue was corrected with equipment reboot and has never had a completed service call until this complaint. We invite [redacted] to contact our customer service department any time he experiences a service issue so that we may have an opportunity to resolve his issue in a timely manner. Our customer service department is available 24-hours a day at (877)772-2253. Due to the nature of [redacted] issue and resolution we have issued a credit in good faith for $137.95 which is equal to one month of his current services. Time Warner Cable apologizes to [redacted] for the inconvenience this situation may have caused. The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed. Please do not hesitate to contact me if you have any questions. Sincerely, Time Warner Cable,
"Calibri", "sans-serif"'>Customer: [redacted]
Case ID: [redacted]
To Whom it May Concern:
Time Warner Cable apologizes to**. [redacted] for any inconvenience this situation caused. **. [redacted]' former TWC account has been corrected to reflect an accurate balance. **. [redacted] now has a credit balance on his current account of -$**.**. Collections has been notified to remove any previous outstanding debt.
The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customers. We have completed our investigation of this matter and consider it closed.
Sincerely,
Time Warner Cable