Key 2 Recovery Reviews (%countItem)
Key 2 Recovery Rating
Address: 201 N Brookwood Ave, Hamilton, Ohio, United States, 45013
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I received a letter from this business regarding a debt I did not know about. I contacted their client and spoke with them. Then, I contacted this business again and offered a settlement amount which was accepted by their client. I sent the amount agreed upon which paid the account/debt. I asked for a receipt stating the debt is paid in full and the balance is zero. This company has refused to supply the receipt. They did change the date on the previous settlement offer letter and add a sentence at the bottom stating the amount paid. This is not a receipt and it will not stand up for future legal reference.
The settlement balance described was paid with a check. The letter the complainant has received, along with either, the canceled check, or the bank statement reflecting the payment being made, is proof of payment.
Revdex.com:
I have attached documentation proving my case. Key2Recovery states "The settlement balance described was paid with a check. The letter the complainant has received, along with either, the canceled check, or the bank statement reflecting the payment being made, is proof of payment." My documentation shows that I paid with a cashier's check. I have a note on the cashier's check stating the intended use of the money. However, my note does not in any way constitute a legal payment. Literally, there is no proof that I sent the cashier's check to Key2Recovery. You will see by the documentation that I have asked repeatedly for a receipt for the amount paid showing the balance is zero. Is it so incredibly hard for this company to issue a receipt for payment received??? All I want is a receipt, that's it. I want proof from them that the amount has been paid and there is NO balance. They are refusing to issue this. Why? Their refusal to issue this receipt is obvious proof of their intention to try and collect more money. I will NOT let go of pursuing this request even if I have to sue them for it. I want a piece of paper on their letterhead stating the full amount was paid and the BALANCE IS ZERO. It isn't that hard.
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards
Our office has made phone contact with *** and have subsequently delivered an email from our office stating her settlement payment was received by on our office on behalf of our client. Her account, in our office now has a zero balance and has been presented to our client as settled in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I ACCEPT the terms of the business, the ONLY problem I still have is that I did not receive the email. We spoke on the phone and I gave them my email address but I still haven't received the email we agree to and the one they reference in their response. I checked my Spam as well and it is not there. Please ask them to resend that email and give them my email address as "l***". Thank you.
Regards
The email in question was sent October 27, 2017. There may have been a delay due to our legal department clearing the email before sending.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have asked for written resolution and the company has agreed. They state they sent an email but say it may have been "delayed". How does an email get delayed for 2 weeks? I request that this company do as they said they would and send me via USPS or email the requested statement that this account has been PAID IN FULL AND NO MONEY IS DUE ON THIS ACCOUNT. Until they do what they said they would do, this case is not resolved.
Regards
The business, Key 2 recovery emailed me a copy of the original collection letter with an added paragraph which states, "The client listed above has agreed to settle your account in full for $260.00 to be paid on or before August 8, 2017. Your payment was received and applied and the file is closed in our office as settled in full". This addition to the collection letter is what I was asking them to supply and it resolves the complaint. Thank you for your assistance in this matter. It is much appreciated.
As indicated in the complainants response the letter sent is
in fact a receipt of payment. I have no idea what the complainant is wanting
other than a receipt of payment as originally requested.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I also have absolutely no idea why this was opened and apparently started all over again. As I have uploaded and indicated in my statement, THIS IS RESOLVED. There is no more need for any contact or resolution. Please check your records and note that this has been resolved.
Regards