Key Moving & Storage, Inc.

Unfortunately there was a mix up with the reservation and our company didn't have the space to accommodate the move.We refunded the deposit and tried to assist the customer with finding another solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'm sorry but I was available at all hours of the day to accept shipment and they did not arrive until around 2:00pm. More importantly, what about the hoards of trash thrown in my neighbors yard? The cursing match in my bedroom between the movers and the damage to my floors and stairs because they did not put any paper or padding down and 2 guys was not enough to move all my furniture. In addition, the contract was not fulfilled even tho final payment was demanded before they would deliver the goods.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not in any way, form or fashion believe this was an oversight.  Because I initially believed I was being scammed, I contacted the DOT to inquire if their transport number was valid.  It was there I learned Key Moving has a history of this behavior.  I was then prompted to read "all" of the reviews on [redacted] and saw others who experienced the same thing. So, Revdex.com, what is your next step?[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as this $250.00 is in addition to the claim for the damaged furniture.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],Thank you for your response.Yes, you did check the delivery documents. Your driver was so much in a hurry as he had another delivery after ours, that he hammered our antique rolling desk to table with nails where it should not be and ruined it completely as a part of assembling it. He could not assemble our lshaped computer table as he could not find some part and he rendered it useless.He was in a hurry to go for his next delivery, he did not even give us a chance to check.  Only the obvious ones the like table which could not be fixed , like the table, the 3 bookshelves which were beyond any repair and the damage to the sofa and the coffee table he noted. After he left, I called him to tell him that the bike was missing and again after a day or so when I was searching for the suitcase with all the wedding clothes, I noticed that too was missing. On contacting Key Moving, the driver and the person who replied to our email did say we file a claim. Well here is the cost of all the things that were lost  Wedding Clothes ( 10 Wedding Silk Kanjeevaram Sarees  - $4,495.00, 12 Silk Sarees received as gifts - $1,498, 2 Silk wedding Kurtas with matching pants and shoes $899.00, Silk Blouse and matching petticoats -$749.00), Raleigh Cycle - $800, 3 Bookshelves that was damaged beyond repair and had to be thrown - $150.00, Antique Rolling Desk top table - $ No idea of the cost, Leather Sofa Damaged - $ No idea of the repair cost, Coffee Table  Damaged- $No idea of the repair cost, 2 Floor lamps damaged beyond repair - $ 150.00, crockery broken - $50.00 So I need to know if the insurance that you have will pay for all the loss above that I have incurred?? I cannot be getting a pittance as a claim amount after a huge loss like this, not to speak of the sentimental and emotional value.I need this cost to be reimbursed whichever way.Thanks Regards [redacted]Your Answer Here]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I apologize but I do not recognize any customer with this name.It could be one of the following: 1. the name on the contract is different than [redacted]. Could it have been on another name (husband, family member?)2. The customer did not move with us but received a quote from...

us.Please advise. Thanks,  Daniel A[redacted]
[redacted]
[redacted]
[redacted]T ###-###-####F ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the company has not made any attempts to reimburse us for the property stolen. Although the [redacted] states that he has never had an issue with theft, according to [redacted] there are a number of reviews that advise him of theft related incidents during moves. Likewise, the [redacted] has also reviewed a number of companies on [redacted] so he is aware of the feedback or should be aware of the feedback that is left regarding his company.Does the business [redacted] hire people who have a criminal history? Are background checks conducted and if so and he is aware of their criminal past, what measures has he taken to prevent theft?He is correct that we have used his company 3 times and the first two times were without incident, therefore we feel that as repeat and loyal customers, the [redacted] should take the necessary steps to protect customers from theft as well as take the necessary steps to resolve and reimburse customers for these incidents should he fail to put the necessary safe guards in place to prevent them in the first place. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry to hear the customer is not satisfied with our offer. Please view email correspondence between us prior to the move.I kindly ask the customer to look at the post below and re-consider her rejection.Thank you, [redacted] @ Key Moving. From: Moving [mailto:[redacted]]Sent: Tuesday, April **, 2015 12:58 PMTo: [redacted]Cc: [redacted]Subject: RE: Request for Price Quote - [redacted] Hi[redacted], Thanksfor reaching out again.Ihave the [redacted] available. Please forward me the information for bothbuildings so I can contact them about the insurance.Atthis time of the year the minimum cost of any local move is: $460.00 which isbased on 3 hours of labor and 1 hour of travel time at $115.00 / hour.Ifit goes over the 4 hours minimum, we pro-rate the charge by 15 minutesintervals.Pleaselet me know if you’d like me to finalize this reservation.Thanks, [redacted]KeyMoving & Storage, Inc.[redacted]www.keymoving.com[redacted]T###-###-####F#-###-#### Hi[redacted], Thanksfor reaching out again.Ihave the [redacted] available. Please forward me the information for bothbuildings so I can contact them about the insurance.Atthis time of the year the minimum cost of any local move is: $460.00 which isbased on 3 hours of labor and 1 hour of travel time at $115.00 / hour.Ifit goes over the 4 hours minimum, we pro-rate the charge by 15 minutesintervals.Pleaselet me know if you’d like me to finalize this reservation.Thanks, [redacted]KeyMoving & Storage, Inc.[redacted]www.keymoving.com[redacted]T###-###-####F#-###-####   From: [redacted] [mailto:[redacted]]Sent: Tuesday, April **, 2015 12:48 PMTo: MovingCc: [redacted]Subject: Request for Price Quote - [redacted] **
[redacted]
**
[redacted] From:[redacted]Date: October *, 2014 at 10:52:07 AM EDTTo: [redacted]Cc: [redacted]Subject: Price Quote from [redacted] @ Key MovingReply-To: [redacted] Key Moving & Storage, Inc. [redacted] T ###-###-####, F ###-###-#### www.keymoving.com USDOT# [redacted], MC# [redacted], NYDOT#[redacted]   Price Quote from Key Moving & Storage, Inc.   Dear [redacted], Below is the agreement that outlines the details of your upcoming move with Key Moving & Storage, Inc. Please review this document and kindly notify us of any needed questions or and changes. Kind Regards, [redacted] Key Moving & Storage, Inc. [redacted] T ###-###-####, F ###-###-#### [redacted]
www.keymoving.com   Order #:[redacted] Move Date: 10/**/2014 Salesperson: [redacted] Todays Date: 10/*/2014   Origin: [redacted] Destination: [redacted] Binding Price PIck up date:  10/**/2014 Delivery date: Same day! Crew: 3 movers Truck: 1 truck(s) Maximum cost: $500.00  Price Includes Disassembling basic furniture, wrapping of furniture with moving pads, loading the goods, unloading the goods at the destination, reassembling back what was taken apart and placing each item and box in its appropriate place, subject to the availability of parts. Payment Visa, Master Card, Postal Money Order, Certified Bank Check or cash. Inventory List 1 - Bed Frame Metal 1 - Bed Queen 10 - Box Medium Packed by Owner 15 - Box Small Packed by Owner 5 - Box Large Packed by Owner 2 - Chair Wood 1 - Desk Single 1 - Dresser, Double 1 - Jewlery Stand 1 - Mirror 1 - Night Stand 1 - Sofa 3 Cushion 1 - Sofa, Love Seat 1 - Table Coffee Glass 1 - Table, End 1 - TV Flat up to 42 No. of Items: 44 Valuation Coverage Additional Insurance We provide as required by law basic valuation coverage of your goods in the amount of $0.30 per pound per article (this is NOT insurance!) We recommend purchasing replacement insurance. We work closely with: [redacted] - [redacted] - ###-###-#### [redacted] - [redacted] - ###-###-#### If you purchase additional coverage you must do so at-least 24 hours prior to your pick-up date. Do NOT ship the following items: Passports, Deeds, Mortgage Paperwork, Bank Documents, Jewelry, Gold, Coins, Currency, Medications, Prescriptions, Any Kind of Fire Arms, Weapons, Ammunition, Personal Checks, Cable Boxes and Keys. Furniture made from pressed wood and or particleboards are easily damaged when dismantled and transported. We will accept shipment of these items at the risk of shipper. Storage Each month is chargeable at a rate of $0.60 / cubic feet. Additional handling fees may apply. Price Includes Disassembling basic furniture. All protection supplies such as blankets, pads, tape, packing paper, bubble-wrap and shrink-wrap. Loading the goods into the truck. All the driving expenses to the destination (except tolls if any). Unloading the goods, reassembling back what was taken apart, placing each piece of furniture and box in its appropriate place.. Claims Key Moving & Storage, Inc will not be liable for any loss or damage unless claim is made in writing supported by proof of ownership, together with substation of value, and weight. As a condition precedent, all outstanding monies due to the mover must be paid in full before a claim can be submitted to the company within 9 months after the date the goods are delivered or demand thereof refused and must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of the delivery. Valuation claim will be based on those indications subject to the limitation of liability as described on the Bill of Lading. Liability of moving company will be in accordance with the liability option the shipper contracts for. To file a claim or complaint call our claims department [redacted] at: ###-###-#### or visit the on the web at: [redacted]   All costs associated with the claim are the shipper's responsibility. Boxes & packing supplies All needed boxes. Please note the boxes used by the movers are rental boxes and they will be taken back at the end of the job. Boxes that are used for crating and or are not returnable will be charged upon use. Price of each box is between $3.00 - $16.00    Special Remarks Signature Links I have read and understood the Order for Service and the Important Information described above. Customer Name: _______________________________________ To sign this form eletronically please click this link: Online Order For Service Form Summary of dispute settlement program: As member of the [redacted]) we participate in a neutral arbitration program designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. A. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. Specific rates depend on the amount of your claim and range from $450 to $700 plus. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. An arbitration decision may not be appealed in a court of law. You may request arbitration by writing to the [redacted], attention: Dispute Settlement Program, [redacted]. You may also fax your request to: ###-###-#### By law any moving company is required to provide you the following documents prior to moving. 1. https://www.protectyourmove.gov/documents/ReadyToMove-2006-april.pdf - Moving Checklist. 2. https://www.protectyourmove.gov/documents/moving-rights-v9-final.pdf - Your Rights & Responsibility When You Move. 3. http://www.moving.org/files/arbitration/brochure_c.pdf - Arbitration information  [redacted] made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15[redacted] made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]
Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15[redacted]made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15

Please see our response below:- We have not been able to located any of the missing items.- We did check with the driver and with our lost and found section without any luck.- Looking over the delivery documents from 8/**/16 there are no missing items indicated on the inventory sheet but only notes of damages to bookshelf, office desk and sofa.- We instructed our customer to contact our claims dept. at ###-###-#### and file a claim or the damages. - As of today we have not received any follow-up questions, document requests or settlement numbers from our claims dept. I am not sure if the customer contacted or started the claims process.- The customer has 9 months from the delivery date (8/**/16) to file a claim.- Even though we have not been able to find any “missing” items we are always on the lookout in case any items is un-claimed or is found. If indeed we find any item that may belong to the customer we will notify them immediately.- With all the deliveries that were in the truck along with the customer’s goods, we have not found or heard of any items matching (or any items at all) the customer’s notes. I hope this helps.Thanks,  [redacted] Key Moving & Storage, Inc.

Hello,
I will reach out directly to [redacted].
I have met [redacted] and her husband twice prior to moving. Some of the points of this complaint were clearly discussed and pointed out prior to moving (i.e. payment method and payment timing).
The main issue in my opinion is the attitude of...

the delivery driver towards [redacted].
I have called [redacted] after the delivery and discussed with her our process moving forward in compensating her for the damages. I personally apologized to her about the delivery issues.
Sincerely,
[redacted]

We apologize to hear the comments made by the customer.I may be wrong but I believe we received this complaint before and we replied with the information needed to file a claim with our claims department along with an apology from our end. Our claims department number is ###-###-#### or on the web at: [redacted] I sincerely apologize the delivery issues presented by the customer. It was not our intention and we have take steps to ensure this will not happen again. Unfortunately the delivery didn't go as the vast majority of the moves are performed and we sincerely apologize and regret it. Sincerely,  Key Moving.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I have not yet got the missing suitcase, bike and ladder2. My goods cost much more then what the claims is ready to give me that is .60 cents/pound which comes to around $6.00 for a Raleigh bike, $53 for my Wedding clothes which cost more then $8000 etc. and the damages of some goods which cannot be salvaged.I request the movers to check if they have given my suitcase to some other customer by mistake and search the containers or storage location in NY or CA and try to find the missing stuff as soon as possible.I agree the business apologized, but if an apology can return my wedding clothes then I can accept the apology. They are invaluable.Thanks[redacted]     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry for the delivery experience of the customer. It was not our intention to have only the driver there.We can't refund the customer the entire balance of the delivery (as he requested) as the breakdown of the charges is not simply pick up and delivery but also transportation, fuel, tolls,...

etc.We offered to refund the customer the $150.00 he gave the delivery person as well as $150.00 from our end for this issue. I hope this is acceptable by the customer.Sincerely, Daniel A[redacted]Key Moving & Storage, Inc.[redacted]T ###-###-####F ###-###-####

We apologize for the delay in this delivery.The goods were loaded on 11/** and the carrier had some unexpected delays along the way.We could have done a better job in updating the customer about the delay and I apologize for that.We picked up the goods on 11/** and we had the intention of delivering...

them right after the customer's first ready to receive date of December [redacted]. Even though we informed the customer that the delivery period is 3-10 days form the first ready to receive date (12/*/16) and even though we are still within the time frame, I do believe that we could have done a better job informing the customer of the delays. We will remove the balance due on the job ($131.25) and the customer will have zero balance upon delivery. I hope this helps.Thanks,  Key Moving.

Hello, We were in touch with [redacted] from the beginning of the process.We did our best to deliver the goods in a timely manner as we indicate and try to do for all of our customers. We notified [redacted] to file a claim with ours claims department and that we would reimburse him more for not...

assembling the piece of furniture. We are waiting for the claims process to be finalized so we can issue the refund.If [redacted] is interested we can offer him a full and final refund of $250.00. Thanks,  Daniel A[redacted]Key Moving & Storage, Inc.[redacted]
[redacted]
[redacted]T ###-###-####F ###-###-####

Review: The movers charged me $115/hr and took 6 hrs which included a two hour lunch. They first charged me $805, incorrectly charging me for 8 hours. We agreed to deduct the lunch hours but they still charged me $690. For the sake of my things I paid. I used Key Moving before. My last move cost $500 and I had significantly more items to move. No formal quote was provided. The quote was provide via email for $460 and I assumed I was receiving an equivalent fee.Desired Settlement: To solve the issue, I would like to have the 2 hour lunch deducted from the 6 hours total time charged and refunded.

Business

Response:

The job was charged by the hour. I am not sure why the customer didn't understand that, the price quote we sent clearly indicated the job is an hourly rate charged job.With that in mind and with the fact that the customer used us before, we can split the 2 hours difference and refund the customer 1hour.Thanks, [redacted]Key Moving & Storage, Inc.[redacted]www.keymoving.com[redacted]T ###-###-####F ###-###-####?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Agreed to the hourly rate but I will not pay for the 2 hr lunch break. Total time taken was from 930 am to 330 pm. That's 6 hrs less the 2 hr break = $460. Also, the movers initially tried to overcharge me $805 for 8 hrs. This was written on the invoice. That was misleading. I'm not happy with what occurred.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry to hear the customer is not satisfied with our offer. Please view email correspondence between us prior to the move.I kindly ask the customer to look at the post below and re-consider her rejection.Thank you, [redacted] @ Key Moving. From: Moving [mailto:[redacted]]Sent: Tuesday, April **, 2015 12:58 PMTo: [redacted]Cc: [redacted]Subject: RE: Request for Price Quote - [redacted] Hi[redacted], Thanksfor reaching out again.Ihave the [redacted] available. Please forward me the information for bothbuildings so I can contact them about the insurance.Atthis time of the year the minimum cost of any local move is: $460.00 which isbased on 3 hours of labor and 1 hour of travel time at $115.00 / hour.Ifit goes over the 4 hours minimum, we pro-rate the charge by 15 minutesintervals.Pleaselet me know if you’d like me to finalize this reservation.Thanks, [redacted]KeyMoving & Storage, Inc.[redacted]www.keymoving.com[redacted]T###-###-####F#-###-#### Hi[redacted], Thanksfor reaching out again.Ihave the [redacted] available. Please forward me the information for bothbuildings so I can contact them about the insurance.Atthis time of the year the minimum cost of any local move is: $460.00 which isbased on 3 hours of labor and 1 hour of travel time at $115.00 / hour.Ifit goes over the 4 hours minimum, we pro-rate the charge by 15 minutesintervals.Pleaselet me know if you’d like me to finalize this reservation.Thanks, [redacted]KeyMoving & Storage, Inc.[redacted]www.keymoving.com[redacted]T###-###-####F#-###-#### From: [redacted] [mailto:[redacted]]Sent: Tuesday, April **, 2015 12:48 PMTo: MovingCc: [redacted]Subject: Request for Price Quote - [redacted] From:[redacted]Date: October *, 2014 at 10:52:07 AM EDTTo: [redacted]Cc: [redacted]Subject: Price Quote from [redacted] @ Key MovingReply-To: [redacted] Key Moving & Storage, Inc. [redacted] T ###-###-####, F ###-###-#### www.keymoving.com USDOT# [redacted], MC# [redacted], NYDOT#[redacted] Price Quote from Key Moving & Storage, Inc. Dear [redacted], Below is the agreement that outlines the details of your upcoming move with Key Moving & Storage, Inc. Please review this document and kindly notify us of any needed questions or and changes. Kind Regards, [redacted] Key Moving & Storage, Inc. [redacted] T ###-###-####, F ###-###-#### [redacted]

www.keymoving.com Order #:[redacted] Move Date: 10/**/2014 Salesperson: [redacted] Todays Date: 10/*/2014 Origin: [redacted] Destination: [redacted] Binding Price PIck up date: 10/**/2014 Delivery date: Same day! Crew: 3 movers Truck: 1 truck(s) Maximum cost: $500.00 Price Includes Disassembling basic furniture, wrapping of furniture with moving pads, loading the goods, unloading the goods at the destination, reassembling back what was taken apart and placing each item and box in its appropriate place, subject to the availability of parts. Payment Visa, Master Card, Postal Money Order, Certified Bank Check or cash. Inventory List 1 - Bed Frame Metal 1 - Bed Queen 10 - Box Medium Packed by Owner 15 - Box Small Packed by Owner 5 - Box Large Packed by Owner 2 - Chair Wood 1 - Desk Single 1 - Dresser, Double 1 - Jewlery Stand 1 - Mirror 1 - Night Stand 1 - Sofa 3 Cushion 1 - Sofa, Love Seat 1 - Table Coffee Glass 1 - Table, End 1 - TV Flat up to 42 No. of Items: 44 Valuation Coverage Additional Insurance We provide as required by law basic valuation coverage of your goods in the amount of $0.30 per pound per article (this is NOT insurance!) We recommend purchasing replacement insurance. We work closely with: [redacted] - [redacted] - ###-###-#### [redacted] - [redacted] - ###-###-#### If you purchase additional coverage you must do so at-least 24 hours prior to your pick-up date. Do NOT ship the following items: Passports, Deeds, Mortgage Paperwork, Bank Documents, Jewelry, Gold, Coins, Currency, Medications, Prescriptions, Any Kind of Fire Arms, Weapons, Ammunition, Personal Checks, Cable Boxes and Keys. Furniture made from pressed wood and or particleboards are easily damaged when dismantled and transported. We will accept shipment of these items at the risk of shipper. Storage Each month is chargeable at a rate of $0.60 / cubic feet. Additional handling fees may apply. Price Includes Disassembling basic furniture. All protection supplies such as blankets, pads, tape, packing paper, bubble-wrap and shrink-wrap. Loading the goods into the truck. All the driving expenses to the destination (except tolls if any). Unloading the goods, reassembling back what was taken apart, placing each piece of furniture and box in its appropriate place.. Claims Key Moving & Storage, Inc will not be liable for any loss or damage unless claim is made in writing supported by proof of ownership, together with substation of value, and weight. As a condition precedent, all outstanding monies due to the mover must be paid in full before a claim can be submitted to the company within 9 months after the date the goods are delivered or demand thereof refused and must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of the delivery. Valuation claim will be based on those indications subject to the limitation of liability as described on the Bill of Lading. Liability of moving company will be in accordance with the liability option the shipper contracts for. To file a claim or complaint call our claims department [redacted] at: ###-###-#### or visit the on the web at: [redacted] All costs associated with the claim are the shipper's responsibility. Boxes & packing supplies All needed boxes. Please note the boxes used by the movers are rental boxes and they will be taken back at the end of the job. Boxes that are used for crating and or are not returnable will be charged upon use. Price of each box is between $3.00 - $16.00 Special Remarks Signature Links I have read and understood the Order for Service and the Important Information described above. Customer Name: _______________________________________ To sign this form eletronically please click this link: Online Order For Service Form Summary of dispute settlement program: As member of the [redacted]) we participate in a neutral arbitration program designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. A. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. Specific rates depend on the amount of your claim and range from $450 to $700 plus. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. An arbitration decision may not be appealed in a court of law. You may request arbitration by writing to the [redacted], attention: Dispute Settlement Program, [redacted]. You may also fax your request to: ###-###-#### By law any moving company is required to provide you the following documents prior to moving. 1. https://www.protectyourmove.gov/documents/ReadyToMove-2006-april.pdf - Moving Checklist. 2. https://www.protectyourmove.gov/documents/moving-rights-v9-final.pdf - Your Rights & Responsibility When You Move. 3. http://www.moving.org/files/arbitration/brochure_c.pdf - Arbitration information [redacted] made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15[redacted] made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]

Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15[redacted]made the following annotations "This message and any attachments are solely for the intended recipientand may contain confidential or privileged information. If you are not theintended recipient, any disclosure, copying, use, or distribution of theinformation included in this message and any attachments is prohibited. If youhave received this communication in error, please notify us by reply e-mail andimmediately and permanently delete this message and any attachments. Thankyou." [redacted] a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seuldestinataire indiqué et peuvent renfermer des renseignements confidentiels etprivilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation,duplication, utilisation ou distribution du courrier ou de toute pièce jointeest interdite. Si vous avez reçu cette communication par erreur, veuillez nousen aviser par courrier et détruire immédiatement le courrier et les piècesjointes. Merci. No virus found in this message.Checked by [redacted] - [redacted]Version: [redacted] / Virus Database: [redacted] - Release Date: 04/**/15

Review: I received a binding estimate for moving services with Key Moving & Storage. The estimated was based on a cubic footage estimate after I supplied a completed inventory list of items included in the move. I inflated the number of items 30% to ensure that the estimate was accurate. The [redacted] also advised me that the cubic footage would be clearly marked inside the moving truck. At the time of the move, I learned that the cubic footage was not clearly marked inside the truck. The mover also advised me that he was uncertain that the cubic footage quoted on the binding estimate would be sufficient for the move. I advised the mover to prioritize moving the larger items into the moving truck and to advise me as they approach the cubic footage quoted in the estimate and I would hire a different moving company to handle the remaining items. The mover agreed to my request; however, the mover proceeded to load smaller items in the truck which resulted in lack of space for the bulky items. I repeatedly reiterated my request to the movers to place the larger items in the truck, the mover assured me there was sufficient space in the truck. The mover subsequently informed me that I exceeded the cubic footage estimate and would exceed my binding estimate, although I initially requested to be advised prior to reaching the cubic footage capacity. As a result, I asked the mover to remove some of the boxes from the truck to make room to move the larger items (per my initial and repeated requests) without exceeding the estimated cubic footage in the binding estimate. The mover proceeded to ask for me to "take care" of his moving team and "make him a deal", so he would move all of my items. I inquired what he meant and he continued to be evasive. I asked for a quoted price and he reiterated that I needed to "take care" of his "guys" and that I should "make him a deal". Ultimately, I paid cash over the quoted amount to "take care" of "his guys" after the mover's continuous harrassment. I was left with additional charges to move the smaller items and trashing several other items as a result of what turned to be a "grossly inaccurate" cubic footage estimate, despite my best efforts to protect myself.

I made a split payment for the move (cash and credit) and the mover double-charged my fiance's credit card. I emailed the Key Moving & Storage [redacted] asking a return call to discuss services provided and was never contacted. I was unable to reach the sales/customer service department after my move.Desired Settlement: Desired Settlement: Billing Adjustment

Business

Response:

Hello,

We had no intentions of over charging the customer.

We were going by the list of items provided to the salesperson.

As for the double charge on the credit card it was an honest mistake which was corrected within 30 minutes once we realized the card was double charged.

As a supervisor I didn't hear anything from the customer nor did the salesperson.

Had I known about it I would have had a discussion with her about the issues she presented.

We would like to offer the customer $200.00 as a refund.

Key Moving & Storage, Inc. [redacted]

T ###-###-####

F ###-###-####

Terrible experience , recommend to stay away. Poor service , rude , inefficient.

The service we got from Key Moving company was really good. We were new in [redacted] and they made our moving so easy and stress free. The movers were punctual and friendly.