KingsIsle Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,I have reviewed all correspondences related to the issue at handThe first contact that we received from the email address you listed with the Revdex.com, was on 07/09/The resolution of this ticket was the banning of the account, per your request and the removal of your email address from said account, which was doneIn regards to the chargesEach of the charges in question, generated an email receipt, sent to the email address you used with the Revdex.comThe first email from our system was sent on 06/26/This email would have indicated that an account under your email address was createdOn 07/08/2015, the first purchase receipt was sent to youOn 07/09/2015, we received the first ticket from your email address, making us aware of the situationThe charges you requested a refund for, were not eligible due to the fact that the benefits were already utilized on the accountThis is the reason the Support Team was unable to provide you with a refundAll this being said, a dispute was filed through the PayPal account responsible for the charges and all of the funds were returnedThank you,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: I never even talked bad in game the account was only weeks old..they need to show me proof of this..they don't even know my user name for game how can they say I talked bad in game Regards, [redacted]

Hello, Our records indicate that there are multiple accounts associated with the provided contact informationWe will need to know the dates and amounts of each of the disputed transactionsThe most recent account with purchases, GodZuno, has had the card associated with the purchases blocked from making further charges in our systems Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done Log into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlierClick "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file Regards, [redacted]

Hello, Sharing any personal information is directly against our Terms of ServiceWe take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many sites where people can and should discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: [redacted] • Society for the Prevention of Teen Suicide: [redacted] • The Trevor Project: [redacted] Or for immediate assistance, contact the National Suicide Hotline [redacted] or call ***.Regards,KingsIsle Support

Hello, I appreciate the feedback that you have providedI will be more than happy to relay this to our design team for future consideration In regards to the refund policy of items purchased through our Crown Shop, we must provide a consistent policy to all players in the gameIf we provide a refund to one player, for whatever reason, we would have to provide that same courtesy to all of our playersHowever, there are circumstances where if the game caused the issue, an exception to this policy would be madeWhile we do consider each request individually, the core policy remains no refunds on Crown Shop purchases Thanks, KingsIsle Account Manager

Hello,I was able to find the ticket that you submitted, regarding the charges that you mentionedThis ticket was received on 03/11/Our Support Team answered said ticket on 03/12/2015.The charges in question were all made by a user logged into the websiteThese were not duplicate chargesEach transaction was processed at completely different times, indicating that multiple purchases were madeOnly someone with access to the account information, master password and credit card security information, could make said purchasesSince the services purchased have already been utilized on the account, they are no longer eligible for refundThis was all explained in the response sent, via ticket [redacted] Thank you,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: It is clear that the violations are correct but banning isn't a suitable punishment, even one of the support managers I emailed said so, I have lost time and money over a few words, does this make sense to you? Regards, [redacted]

Hello, We would need additional verification information from the original account holder so we can look into the issueI can only suggest contacting [redacted] for assistance Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,A review of your accounts has been made by the highest authority on the Support TeamAfter said review, the termination of the accounts remain in effectAgain, should you wish to communicate this issue in greater detail, I encourage you to contact the Support Team directly.Thanks,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: First of all, the account you provided specifically was a dead duplicate account my baby cousin had made years agoI highly doubt it was compromisedSecond of all, what about the status of umbisiburock, and umbisiburocks? Both of those accounts w re banned and there is no evidence of those accounts being compromised in any way Regards, [redacted] ***

Hello, Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual This account has shared personal information and utilized fraudulent payment methods which violates our Terms of Use We cannot provide a credit to this account because of this activityWe have made a one-time exception and released the account for further use Please be mindful and do not share personal information with anyone for any reason in the futureRegards, KingsIsle Account Manager

Hello, I have reviewed the chat records in regards to the sanction that was levied against your accountPer our chat policies, no personal information can be distributed in gameThis includes personal YouTube channel informationThat being said, this was a first time offense and I have removed the muteHowever, please know that in the future, any distribution of personal information can potentially lead to the permanent muting of the account Thanks, KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: this has happened to me times in a month and I feel because of this disconnection I could have lost out on getting the robe from malistare because of this error invalid username and password I believe compensation is in order Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,The purchase attempted on 9/17/did not process because an invalid credit card number was enteredAfterwards there was a pay by mobile attempt, which would reflect on your cell phone bill if the transaction is approved by your carrierUnfortunately, that purchase attempt appears to not have gone through your providerThere was a successful membership purchase for $on 10/2/made with a MasterCard, which the renewal was cancelled that same day; This is why your account did not automatically renew on 11/2/The next purchase was through Paypal for another $subscription on 11/4/2014, which the membership is active until 12/4/Unless there was a different payment method, billing name, or address, the account 'abuckormore' has no other recent purchases or attemptsIf the purchase was made through Paypal, we request that you provide the 13-digit invoice ID.As for the Crowns in question, you can view your Crowns purchase history for the past months at www.wizard101.comRegards,KingsIsle Support

Hello again, Troubleshooting errors can be very involvedI can only suggest that you contact us through [email protected] so we can assist you through troubleshooting steps Regards, KingsIsle Support

Complaint: [redacted] I am rejecting this response because: They falsely banned me and won't tell me why The fact i've SEEN people unbanned, myself included and they cannot explain as to why me or my family was banned is itic, I just asked for an explination and even now they cannot This is unacceptable, I seen people complain earlier to the Revdex.com who used expliots and glitches and got unbannedYet someone who was FASELY banned wasn't They say "Game safety" So whenever a family tries protecting themselves they ban you They say "keep secure updated information" so we did, banned for that No information was exposed, they were my family, and authorization of the family and/or parents wanted this for the saftey of their child, or themselvesAs we ALL used that email The fact they can't respond explaining as to why, is rather itic, I requested an appeal and they denied itThey fasely banned me, my family, and all I asked was to be unbanned, and play the game ALONG with my family We've spent thousands of dolors and they banned us, again, FASLY, but its okay, we'll be taking our business elsewhere, and will be notifying our attourney for futher actions I do NOT recommend doing business with this companyThey do unfair business practices, manipulate and have one of the WORST support services Regards, ***

Hello again, Account sharing is directly against the Terms of Use that you accept upon account creation Regards, KingsIsle Support