Krahn's Painting LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
That being said, we did indeed call multiple times, from our home phone, as well as our mobile phonesThere may indeed be an automated system, however, one would have to know all of our numbers to know which came from usWe made around 4-different calls and left messages, and it wasn't until we opened up the complaint with the Revdex.com that Realgy actually called us back to back to make sure they got ahold of us in person
Sincerely,
*** ***
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I rec'd a welcome letter dated 9/12/Donna from Realgy was faxed the cancellation form on 9/7/The issue of calling someone on the "No Call List" has not been addressed I will not know if this has been corrected until it is off my next bill I would also like to dispute the statement from the company stating I started yelling at them and hung up .For the record, their Customer Service rep called me @ 7:am, When I stated I wanted to cancel, before I could finish, he kept loudly over talking me, as a bullying tacticI ask that this complaint stay open until I receive written confirmation the account is cancelled or it is switched back on my *** bill Thank you for your time and consideration *** & *** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
2/24/
Complaint
I RECEIVED PHONE CALL FROM COMPANY TO AGREE TO SIGN UP WITH THEM TO SAVE MONEY ON GAS BILLAFTER DOING RESEARCH ON THEM I HAVE SECOND THOUGHTSI TRIED TO CALL THEM AND CAN NOT GET A PERSON TO TAKE MY CALLTHEY SAY THEY WILL HAVE SOMEONE CALL ME BACK..AFTER PHONE CALLS THAT ARE NOT RETURNED I
WANT TO CANCEL AGREEMENT WITH THEM, WHICH THERE SITE SAYS TO DO SO WITHIN DAYS.......BUT I CANNOT MAKE THEM CALL ME, AND I'M TIRED OF WAITING ON THEM TO CONTACT ME.....WHICH I DON'T BELIEVE THEY WILL
Desired Resolution
CANCEL MY AGREEMENT BEFORE IT'S TO LATE
Consumer Business Dialog

Revdex.com CASE NUMBER:?
***
HISTORY
SUMMARY FOR:
Name:
*** ***
Phone:
***
Street:
*** *** ***
City/St/Zip:
*** ***? **? ***
Account
No.:
***
Utility:
***
CUSTOMER
HISTORY TIMELINE:
DATE
TIME
MESSAGE
01/04/
Customer
authorized enrollment via TPV
01/07/
Notice
from Utility, enrollment accepted
01/11/
Welcome
Letter sent
04/11/
a
Customer
left message
04/12/
a
Realgy
left message
04/14/
Recd,
researched, responded to complaint
04/14/
p
Realgy
left message
04/14/
p
Customer
called into Realgy, discussed billing.? Not happy, would like to
cancel.? Advised we need that request in writing and we will process
04/18/
a
Emailed
recd requesting cancel of service
04/18/
Submit
request to cancel service to Utility
04/19/
Rec’d,
researched, and responded to Revdex.com Complaint
Revdex.com
COMPLAINT:
After several calls, and multiple assertions from the
sales call from Realgy that the bills we receive from *** would go down
after selecting Realgy as the supplier of NG, and also double-checking the rate
from the Realgy site, our first bill has the rate over twice what *** is
chargingThis is completely counter to the multiple calls and verifications we
made, as well as their site rate check toolThis is totally a scam, please do not
deal with Realgy
?
OUR
INVESTIATION UNCOVERED THE FOLLOWING:
Our
price is lower the ***’s price delivered.?
Our comps have been attached that show this.?
DIRECT
RESPONSE TO *** COMPLAINT:
COMPLAINT
RESPONSE
Carla
called requesting to end her contract with Realgy and switch back to us
This
is a conversation between *** and the Customer, not an issue Realgy can
respond to
I
advised because she has a contract with that company, she would have to contact
them to end it and then it would automatically revert back to *** as her
supplier
This
is a conversation between *** and the Customer, not an issue Realgy can
respond to
She
got very upset and says that she can't get anywhere with Realgy, she has
contacted them multiple times and no one could help her, and she requested
calls back and those took too long(It did seem that she would get calls but
had to wait a day or so and then she was busy and didn't have time to talk)
History
shows the customer has called Realgy once, and the call was returned, but we
were not able to reach the customer so a message was left
Said
if she didn't have any resolution she would be ending the bill in her name
and setting it up in her husbands name to end the contract
This
is between *** and the customer, not an issue Realgy can respond to
I
advised again, contract was started with realgy and would have to be ended
with them, but would see what we could do to assistAnother phone number for
her is *** *** ***
This
is a conversation between *** and the Customer, not an issue Realgy can
respond to
OUR
INVESTIATION UNCOVERED THE FOLLOWING:
This
customer was enrolled via TPV in January.? She has only called in once on
04/11/and the call was returned the next morning, 04/12/16.? We were
not able to reach the customer and we left a message.? She is in our queue
to attempt again.? Although it is the customer’s right to file a
complaint, there is no wrong doing here on Realgy’s part.? Since the
complaint was open, we have reached out to the customer, and she has decided to
cancel the service.? That request has been submitted to the Utility.? ? ?
INVESTIGATION
IN RESPONSE TO COMPLAINT:
Upon
receipt of this complaint, Realgy initiated a review of the sale of this
accountThe review included but was not limited to;
1.? ? ? ? the sales processes
a.? ? ?
collateral
which includes script, post-sales script and leave behinds
b.? ? ?
processing
of sale including interview with agent
c.? ? ? ?
quality
control over sale including interview of QC supervisor
d.? ? ?
floor
manager/team leader review
2.? ? ? Management review of results
REALGY
STANDARD SALES PRACTICE INCLUDES:
·? ? ? ? ? ? ?
reviewing the script (D2D or TPV) with
the representatives on the campaign
o? ?
review of the post script
o? ?
review of the QC management oversight
o? ?
review of team leader / floor manager
·? ? ? ? ? ? ?
was Realgy “gear” (Safety Vest, Jacket,
Shirt, Hat) in use (issued to all representatives working D2D campaign)
o? ?
ID Badges (Realgy logo, picture, name,
id number) to all representatives working D2D campaign
o? ?
Use of Safety vest with Realgy logo
o? ?
Realgy Agreement with Logo to all
representatives working D2D campaign
·? ? ? ? ? ? ?
For phone based representatives
o? ?
TPV id number to all customers
completing the process
o? ?
Sales policies followed
o? ?
Recording reviewed
·? ? ? ? ? ? ?
Review of customer timeline including
o? ?
Sales process listed above
o? ?
Enrollment with utility
§? Utility
response
o? ?
Welcome letter to customer
o? ?
Review of customer service notes
o? ?
Notification of first billing with
Realgy
o? ?
Notification of 2nd billing
with Realgy

Revdex.com Case No:? ? HISTORY SUMMARY FOR: ? Name: *** ***r Phone: ###-###-#### Street: *** * *** *** City/St/Zip: *** *** ** *** Account No.: *** Utility: *** ? CUSTOMER HISTORY TIMELINE: ? DATE
TIME MESSAGE 11/23/ ? Customer authorized enrollment via TPV 11/25/ ? NOTICE from Utility, enrollment accepted 12/03/ ? Welcome Letter sent 08/19/ p Customer left message 08/22/ a Realgy left message 08/22/ p Customer left message 08/23/ a Realgy called and spoke to customer, she wants to cancel, is eliminating all 3rd party suppliersAdvised we need that in writing and there will be an ETFGave customer email to send the request 08/23/ a Customer left message 08/23/ p Realgy called and spoke to customer, she did not understand she was sending an email, she thought she was entering a websiteAdvised to create an email and send it with the request 08/25/ a Recd written request to cancel 08/25/ ? Submit request to cancel enrollment 08/29/ ? NOTICE from Utility, enrollment canceled 09/30/ ? Researched and responded to complaint ? Revdex.com COMPLAINT: ? It is very difficult to contact a customer service representativeUpon placing a call, I am connected to an answering service who sets an apptfor the company to call me back no sooner than hours laterWhen I finally got a call back I explained that due to large medical bills, I am cancelling my account with themI was told that in order for them to do that, they would require a written requestShe gave me the website to submit my request to, which is ***When logging in to that site, it was not a legitimate addressSo, when I called to try to get this issue resolved, I was told by the answering service, I would again have to schedule a call back in at least hoursI got so frustrated, I just hung upPlease help ? OUR INVESTIGATION UNCOVERED THE FOLLOWING: ? When all our Customer Service Reps are taking other calls, our phones to forward to a Live Answering Service instead of voice mail.? The customers are told they should receive a call back within business day.? The email given to the customer is an email address, not a website.? If the customer hangs up, there is no way for us to know she called with an issue.? She did call back and we did return the call and explained that is an email address, not a website.? She did submit the request to cancel, and it was processed ? ?

OUR INVESTIATION UNCOVERED THE FOLLOWING: We have confirmed with the Utility that this account has been canceled and this is no longer a customer of Realgy.? The History Timeline is computer generated and is accurate on the accounting of calls and messages left.? We make the best attempt to return all calls within business day, which is the case here.? Filing a complaint has nothing to do with the returned calls.?

OUR INVESTIGATION UNCOVERED THE FOLLOWING: ? At this time we still do not have any enrollment information on this customer.? We have reached out and there is no recollection of this particular visit.? All Reps deny using this as part of the sales script.? All the Realgy reps are
wearing Realgy Safety Vests, with the Realgy name and logo clearly on the Vest.? We do not represent ourselves to be the Utility? We will continue to attempt to reach out to the customer a few more times.? If we can get their account number, we can add them to our Do Not Enroll list in case this submission does come through at a later date.? ?

Revdex.com
Case No
","serif"">:? ***
HISTORY
SUMMARY FOR:
***
***
Name:
*** * *** **
Phone:
###-###-####
Street:
*** *** ***
City/St/Zip:
*** ** ***
Account
No.:
***
?
***
CUSTOMER
HISTORY TIMELINE:
01/26/
??" Customer authorized enrollment via TPV
01/27/
@ 9:am ??" Customer left message
01/28/
@ 8:am ??" Customer left message
01/28/
@ 10:am ??" Customer left message
01/28/
@ 10:am ??" Customer left message
01/28/
@ 4:pm ??" Realgy called and spoke to customer, customer would like to rescind
enrollment.? Advised we would submit that
request
01/29/
??" Submit rescind request to Utility
02/01/
??" Notice from Utility, rescission accepted
02/24/
??" Recd, researched, responded to complaint
DIRECT
RESPONSE TO COMPLAINT:
I RECEIVED PHONE CALL FROM COMPANY TO AGREE TO SIGN UP
WITH THEM TO SAVE MONEY ON GAS BILL? ? This
is a statement, not a complaint
AFTER DOING RESEARCH ON THEM I HAVE SECOND THOUGHTS? ? This
is a statement, not a complaint
I TRIED TO CALL THEM AND CAN NOT GET A PERSON TO TAKE MY
CALL.? When
all the customer service reps are on the phones, the calls are transferred to
an answering service so that a live person takes the message instead of going
to a voice mail.? Our policy is to return
the call within business day.? This call
was returned that same afternoon
THEY SAY THEY WILL HAVE SOMEONE CALL ME BACK.? This
is a statement, not a complaint
AFTER PHONE CALLS THAT ARE NOT RETURNED? Evidence
shows the caller made the calls within a few hours, Realgy did return the calls
that afternoon
I WANT TO CANCEL AGREEMENT WITH THEM, WHICH THERE SITE
SAYS TO DO SO WITHIN DAYS.? This has been done
.BUT I CANNOT MAKE THEM CALL ME, AND I'M TIRED OF WAITING
ON THEM TO CONTACT ME.? Evidence refutes this statement
WHICH I DON'T BELIEVE THEY WILL.?
Evidence refutes this statement
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
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Revdex.com
CASE NO
","sans-serif"">:? ***
MPSC
CASE NO:? ***
HISTORY
SUMMARY FOR:
? ? ? ? ?
Name:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** * ***
? ? ? ? ?
Phone:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-####
? ? ? ? ?
Street:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ***
? ? ? ? ?
CityStZip:? ? ? ? ? ? ? ? ? ? ? ? ***? **? ***
? ? ? ? ?
Acct:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***
? ? ? ? ?
Utility:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***
CUSTOMER
HISTORY TIMELINE:
05/07/
??" Customer signed agreement authorizing enrollment
05/19/
??" Notice from Utility, enrollment rejected due to incorrect name
05/19/
??" Submit corrected enrollment request
06/16/
??" Notice from Utility, accepted enrollment
09/15/
??" Welcome Letter sent
09/28/
@ 2:pm ??" Customer left message
09/29/
??" Recd MPSC complaint
09/29/
@ 10:am ??" Realgy? called customer,
left message, Welcome Letter sent in error, disregard
09/29/
@ 2:pm ??" Customer left message
09/29/
??" Researched and responded to complaint
09/30/
@ 10:am ??" Realgy called Customer, left message
10/01/
@ 9:am ??" Realgy called Customer, left message
10/01/
??" Recd Revdex.com Complaint
10/05/
@ 1:pm ??" Realgy called Customer, left message
10/05/
@ 2:pm ??" Customer left message
10/06/
@ 8:am ??" Realgy called Customer, left message
10/07/
@ 12:pm ??" Realgy called Customer, left message
10/07/
??" Researched and responded to complaint
Revdex.com
COMPLAINT:
We have *** energy as our energy company and received a
letter from realgy energy stating we changed to their services per a voice
recorded phone conversation which neither my husband or myself had with this
companyI have called to cancel the service and keep getting a phone answering
service stating they will return my callThey called back when I was at work
and I tried to return the call and got the same answering serviceThey said
they would call again till tomorrow and I couldn't speak to anyone until then!
I was very upsetI want to know how my information was given to them and who
authorized to change my account to them
Revdex.com
DIRECT RESPONSE TO COMPLAINT:
The
Welcome Letter was sent in error and can be disregarded.? As the evidence above shows, Realgy has made
numerous attempts to contact the customer.?
We have left messages advising the Welcome Letter was sent in
error.? As well as responding to their
MPSC Complaint.? The information was
given to Realgy directly by the customer, who signed an Agreement to enroll
with Realgy’s service.? Which is
attached
MPSC
COMPLAINT:
Customer states that they just got a letter in the mail from
RealgyCustomer states the letter said that back in July they have a voice
recording of customer's husband switching over the serviceCustomer states
that husband never authorized Realgy to switch over his account or had even
spoke with them before
MPSC
DIRECT RESPONSE TO COMPLAINT:
The
incorrect Welcome Letter was sent out in error.?
Customer can ignore this letter.?
Will attempt to contact customer again and advise

ADDITIONAL COMPLAINT FROM CUSTOMER: ? I am rejecting this response because: I was not told I was going to be switching to another providerWhen I found out, I immediately contacted *** and RealigyI do not believe that I should have to pay the $80, because the man at my door did not tell me I was switching providersHe only told me I was signing up for a discountHe took advantage of me, and lied! ? ADDITIONAL RESPONSE TO COMPLAINT: ? Our program is specifically designed to be an alternative to the Default Utility Rate, we are clear that we are supplying the natural gas.? The customer has been on the service with Realgy, therefore there is an ETF.? The agreement the Customer is under is GUARANTEED SAVINGS, if she does not save money by the end of the term for the total time with Realgy, we would send her the difference.? The program is designed to save the customer’s money for the entire term, not necessarily month to month.? ? ?

Revdex.com
ID:? ***
FB","serif">?
HISTORY
SUMMARY FOR:
?
? ? ? ? ?
Name:? ? ? ? ? ? ? ? ? ? ? *** *** ***
? ? ? ? ?
Phone:? ? ? ? ? ? ? ? ? ? ***
? ? ? ? ?
Street:? ? ? ? ? ? ? ? ? ? ? *** *** *** ***
? ? ? ? ?
CityStZip:? ? ? ***? **? ***
? ? ? ? ?
Acct:? ? ? ? ? ? ? ? ? ? ? ? ? unknown
? ? ? ? ?
Utility:? ? ? ? ? ? ? ? ? unknown
?
CUSTOMER
HISTORY TIMELINE:
?
08/19/
??" Rec’d Revdex.com complaint
08/20/
??" researched and responded to complaint
?
DIRECT
RESPONSE TO COMPLAINT:
?
These people continue to call us, no matter how many times I
tell them not to? As a church, we cannot
subscribe to the Do Not Call registryThe last caller proceeded to harass me
after I told him that I had investigated the company and found them to be misleading
in reference to their "savings"
We do call and leave messages.? When we do talk to a potential customer, if they
say no, it is our practice to stop calling.?
But we may call back in another year.?
Our savings are proven and are shown on our website along with our
comps.? There is nothing misleading about
our program or the savings we offer.?
This customer will be added to our internal DNC list
?

Revdex.com
CASE NO:?
","sans-serif"">***
MPSC
CASE NO:? ***
HISTORY
SUMMARY FOR:
? ? ? ? ?
Name:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *
***
? ? ? ? ?
Phone:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-####
? ? ? ? ?
Street:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ***
? ? ? ? ? ***? ? ? ? ? ? ? ? ? ? ? ? ***? **? ***
? ? ? ? ?
Acct:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***
? ? ? ? ?
Utility:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Consumers
CUSTOMER
HISTORY TIMELINE:
10/02/
??" Customer authorized enrollment via TPV
10/02/
@ 10:am ??" Customer left message, info regarding rates
10/02/
@ 12:pm ??" Customer left message, info regarding rates
10/02/
@ 4:pm ??" Realgy called customer, left message
10/06/
@ 7:am ??" Customer left message
10/06/
@ 10:am ??" Realgy called customer, left message with wife
10/06/
@ 12:pm ??" Customer left message
10/06/
@ 1:pm ??" Customer left message
10/06/
@ 2:pm ??" Realgy called customer, left message
10/07/
??" Notice from Utility enrollment accepted
10/07/
@ 10:am ??" Customer left message
10/07/
@ 12:pm ??" Customer left message
10/07/
@ 1:pm ??" Customer left message
10/07/
@ 3:pm ??" Realgy called customer, left message
10/07/
@ 4:pm ??" Realgy called customer, left message
10/08/
@ 8:am ??" Customer left message
10/08/
@ 8:am ??" Customer left message
10/08/
@ 9:am ??" Customer left message
10/08/
@ 10:am ??" Customer left message
10/08/
@ 12:pm ??" Customer left message
10/08/
@ 12:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 2:pm - Customer left message
10/08/15? - Rec’d MPSC Complaint
10/09/
??" Notice from Utility, customer rescinding enrollment
10/09/
??" Rec’d Revdex.com Complaint
10/13/
??" Researched and responded to MPSC complaint
10/21/
??" Researched and responded to Revdex.com Complaint
DIRECT
RESPONSE TO Revdex.com COMPLAINT:
I received a phone call on the morning of Friday October
2,from Natasha with Realgy Energy ServicesI foolishly signed up for the
service.? This is a
statement, not a complaint Realgy can respond to
Our utility bill is in my husbands name, he was not happy
with what I had done and wanted it canceledThis is a statement,
not a complaint Realgy can respond to
I started calling this company that afternoon and have
been calling consistantly from that time on.? If we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message.? Review of timeline will show the history of
calls made by this customer
All I get is the answering service,they tell me they will
send the message on and that someone will get back to me,but so far I have not
been able to talk to anyoneIf we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message
I want this service canceled and have tried to do that befeor the
service was ever instated.? Customer did rescind the enrollment
through the Utility
DIRECT
RESPONSE TO MPSC COMPLAINT:
The customer states that she has been trying to she signed up for
Realgy on Oct 2nd.? The customer did go through the TPV on
10/02/to authorize enrollment
The customer states she has been trying to call Realgy since that
time and just gets an answering service - no one from Realgy to speak to.? If we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message
Customer
wants to cancel this servicePlease confirm this cancellation.? Customer did rescind the enrollment through the Utility
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The customer did go through the TPV, as previously explained.? The customer received notification from Realgy and the Utility in February of advising she has elected to go with a third party supplier.? The full terms and conditions are also on our website.? The term early means she is terminating before then end of her term, which is 04/2018.? As explained to the customer, in order to avoid the ETF, she needs to complete the term of the contract.? To terminate, whether early or to avoid the auto-renew, we need the request in writing days prior to end of term.? If the customer chooses to terminate early, the ETF of $must accompany the written request

Revdex.com
CASE NO:?
","sans-serif"">***
MPSC
CASE NO:? ***
HISTORY
SUMMARY FOR:
? ? ? ? ?
Name:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *
***
? ? ? ? ?
Phone:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-####
? ? ? ? ?
Street:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ***
? ? ? ? ? ***? ? ? ? ? ? ? ? ? ? ? ? ***? **? ***
? ? ? ? ?
Acct:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***
? ? ? ? ?
Utility:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Consumers
CUSTOMER
HISTORY TIMELINE:
10/02/
??" Customer authorized enrollment via TPV
10/02/
@ 10:am ??" Customer left message, info regarding rates
10/02/
@ 12:pm ??" Customer left message, info regarding rates
10/02/
@ 4:pm ??" Realgy called customer, left message
10/06/
@ 7:am ??" Customer left message
10/06/
@ 10:am ??" Realgy called customer, left message with wife
10/06/
@ 12:pm ??" Customer left message
10/06/
@ 1:pm ??" Customer left message
10/06/
@ 2:pm ??" Realgy called customer, left message
10/07/
??" Notice from Utility enrollment accepted
10/07/
@ 10:am ??" Customer left message
10/07/
@ 12:pm ??" Customer left message
10/07/
@ 1:pm ??" Customer left message
10/07/
@ 3:pm ??" Realgy called customer, left message
10/07/
@ 4:pm ??" Realgy called customer, left message
10/08/
@ 8:am ??" Customer left message
10/08/
@ 8:am ??" Customer left message
10/08/
@ 9:am ??" Customer left message
10/08/
@ 10:am ??" Customer left message
10/08/
@ 12:pm ??" Customer left message
10/08/
@ 12:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 1:pm ??" Customer left message
10/08/
@ 2:pm - Customer left message
10/08/15? - Rec’d MPSC Complaint
10/09/
??" Notice from Utility, customer rescinding enrollment
10/09/
??" Rec’d Revdex.com Complaint
10/13/
??" Researched and responded to MPSC complaint
10/21/
??" Researched and responded to Revdex.com Complaint
DIRECT
RESPONSE TO Revdex.com COMPLAINT:
I received a phone call on the morning of Friday October
2,from Natasha with Realgy Energy ServicesI foolishly signed up for the
service.? This is a
statement, not a complaint Realgy can respond to
Our utility bill is in my husbands name, he was not happy
with what I had done and wanted it canceledThis is a statement,
not a complaint Realgy can respond to
I started calling this company that afternoon and have
been calling consistantly from that time on.? If we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message.? Review of timeline will show the history of
calls made by this customer
All I get is the answering service,they tell me they will
send the message on and that someone will get back to me,but so far I have not
been able to talk to anyoneIf we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message
I want this service canceled and have tried to do that befeor the
service was ever instated.? Customer did rescind the enrollment
through the Utility
DIRECT
RESPONSE TO MPSC COMPLAINT:
The customer states that she has been trying to she signed up for
Realgy on Oct 2nd.? The customer did go through the TPV on
10/02/to authorize enrollment
The customer states she has been trying to call Realgy since that
time and just gets an answering service - no one from Realgy to speak to.? If we are on our phones, the calls to go to an answering
service instead of voice mail.? We
retrieve the calls from the answering service a few times a day.? We have called this customer back each day
they have left a message, and in turn can only leave a message
Customer
wants to cancel this servicePlease confirm this cancellation.? Customer did rescind the enrollment through the Utility

Complaint: 1***
I am rejecting this response.? ? I never received ANY mailings/terms/conditions I was misinformed so badly by this legal pirate firm masquerading as a public utility and I'm absolutely mortified at how they continue to get away with this To sum it up...I could not be more upset about this outcome I was scammed, I lost money and I thought going through mediation with the Revdex.com and various state agencies in Illinois and Connecticut would intervene on my behalf and help the screwed over consumer, but nopeThey won and they will go about their deceptive ways to defraud others with no recourse against them? ?

Revdex.com CASE NUMBER:? *** ? HISTORY SUMMARY FOR: ? Name: *** *** Phone: ###-###-#### Street: ** *** *** City/St/Zip: *** ** *** Account No.: *** Utility: *** ? CUSTOMER HISTORY TIMELINE: ? DATE TIME
MESSAGE 05/31/ ? customer signed agreement authorizing enrollment 06/13/ ? Notice from Utility, enrollment accepted 06/15/ a Customer left message 06/15/ p Realgy called and spoke to Janet, she wishes to rescind her enrollmentAdvised we would submit that request 06/16/ ? Submit request to rescind 06/16/ ? Notice from Utility, customer requested to rescind through Utility 06/16/ ? Recd Revdex.com Complaint 06/22/ ? Researched and responded to complaint ? Revdex.com COMPLAINT: ? We live in a Mobil home court that is just for seniors and single family dwelling, one of realgy employees was soliciting for realgy he passed himself of as an employee of *** *** *** he said our court qualified an government grant to help us with our electric rateswe would be getting a call from *** discussing thisi got a letter from *** saying they were switching our utility to realgy service I called *** and they said they did not send anyone from there company out to our courtwe have a sign in the entrance to our court that says in big large print NO SOLICITING!!! we have a lot of seniors that live here with medicial issues and I feel that we and they are being scammed by realgy service!!! I know for sure the next time they come out here we will call the police!!!!! this is uncalled for an employee to deliberately LIE ! ? OUR INVESTIATION UNCOVERED THE FOLLOWING: ? Each Agent is assigned Realgy Gear which consists of a safety vest, hat, shirt, coat (weather dependent) and a badgeEach Agent signs in each morning and Realgy Gear is checked.? This Representative was questioned about this complaint and he had no specific remembrance of this accountHe denies the practice cited as he stays on scriptCustomer signed the agreement, which has Realgy clearly marked on the agreement.? Representative states he did not see a sign stating No Soliciting and no one had asked him to leave.? The customer was contacted by Realgy Customer Service and the enrollment request was rescinded as soon as it was requested.? ? ? INVESTIGATION IN RESPONSE TO COMPLAINT: ? Upon receipt of this complaint, Realgy initiated a review of the sale of this accountThe review included but was not limited to; 1.? ? ? ? ? the sales processes a.? ? ? ? ? collateral which includes script, post-sales script and leave behinds b.? ? ? ? processing of sale including interview with agent c.? ? ? ? ? quality control over sale including interview of QC supervisor d.? ? ? ? floor manager/team leader review 2.? ? ? ? ? Management review of results ? REALGY STANDARD SALES PRACTICE INCLUDES: ? ·? ? ? ? ? ? ? reviewing the script (D2D or TPV) with the representatives on the campaign o? ? review of the post script o? ? review of the QC management oversight o? ? review of team leader / floor manager ·? ? ? ? ? ? ? was Realgy “gear” (Safety Vest, Jacket, Shirt, Hat) in use (issued to all representatives working D2D campaign) o? ? ID Badges (Realgy logo, picture, name, id number) to all representatives working D2D campaign o? ? Use of Safety vest with Realgy logo o? ? Realgy Agreement with Logo to all representatives working D2D campaign ·? ? ? ? ? ? ? For phone based representatives o? ? TPV id number to all customers completing the process o? ? Sales policies followed o? ? Recording reviewed ·? ? ? ? ? ? ? Review of customer timeline including o? ? Sales process listed above o? ? Enrollment with utility §? Utility response o? ? Welcome letter to customer o? ? Review of customer service notes o? ? Notification of first billing with Realgy o? ? Notification of 2nd billing with Realgy ?

Revdex.com
ID:? ***
?
HISTORY
SUMMARY FOR:
?
? ? ? ? ?
Name:? ? ? ? ? ? ? ? ? ? ? *** *** ***
? ? ? ? ?
Phone:? ? ? ? ? ? ? ? ? ? ***
? ? ? ? ?
Street:? ? ? ? ? ? ? ? ? ? ? *** *** *** ***
? ? ? ? ?
CityStZip:? ? ? ***? **? ***
? ? ? ? ?
Acct:? ? ? ? ? ? ? ? ? ? ? ? ? unknown
? ? ? ? ?
Utility:? ? ? ? ? ? ? ? ? unknown
?
CUSTOMER
HISTORY TIMELINE:
?
08/19/
??" Rec’d Revdex.com complaint
08/20/
??" researched and responded to complaint
?
DIRECT
RESPONSE TO COMPLAINT:
?
These people continue to call us, no matter how many times I
tell them not to? As a church, we cannot
subscribe to the Do Not Call registryThe last caller proceeded to harass me
after I told him that I had investigated the company and found them to be misleading
in reference to their "savings"
We do call and leave messages.? When we do talk to a potential customer, if they
say no, it is our practice to stop calling.?
But we may call back in another year.?
Our savings are proven and are shown on our website along with our
comps.? There is nothing misleading about
our program or the savings we offer.?
This customer will be added to our internal DNC list
?

I am rejecting this response because: How am I supposed to know that Realgy charges twice as much as my old provided when I did not get my first bill until July? I was supposed to cancel within days of the welcome letter which came in MayThere was no way for me to know that my bill would actually be higher than my old provided until I received it in July? This company uses these tactics to actually charge consumers double the price of their old provided and then wants to charge $cancellation feeTo me that is fraud, as they advertise they will be cheaperNothing is cheaper with Realgy, the per therm fee remained the same as my old providerI want the $cancellation fee waived because of their dishonest advertising? REALGY RESPONSE: ? The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill.? The time frame for the rescission is a regulatory requirement.? We could not issue a rescission of an enrollment once we are on the bill.? The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this?

Complaint: ***
I am rejecting this response because:I have yet to see proof of the cancellation of serviceI would like to receive a letter showing cancellation of the contract, just as I have had to send in an email showing request of cancellationAlso, Realgy's comments are completely inaccurateI called multiple times to the call center, and left messagesI would receive a call and a message back on our answering serviceThe only time Realgy called back to us to make sure they actually got ahold of us was after the Revdex.com complaint was filedThey called and missed us as we were on another call, and within minutes tried again, and we picked upWe were told verbally that the contract would be canceled and without fee, and I have yet to see confirmation of this in writing or from *** that this has occurred.I should not have had to file a Revdex.com complaint to be able to actually get in contact with a live person
Sincerely,
*** ***