La Casa Realty

Please let it show on record that La Casa is not in compliance with Virginia LawWe returned our keys December 31, 2013, hand delivered to their officeBy law, they had until February 14, to return our deposit and they haven't even written it until February 15th, let alone mailed itAlso, they only wrote and mailed it out after a complaint was filed with the Revdex.comThe Revdex.com should strongly suggest reconsidering their "A ranking" as this company only ever fixes items or grievances after court action is threaten and they are past their legal due date

Referencing Revdex.com case # [redacted] In response to our tenant [redacted] Revdex.com complaint: [redacted] has stated in her complaint that when she first moved in to her home at [redacted] she marked on her move-in-inspection sheet repairs she wanted remediedAt the time of her lease signing, she was advised that her move- in- inspection sheet is not a maintenance request, but rather a documentation of previous wear and tear from previous tenants onlyIt was emphasized, as it is with every new tenant, that unless we deem the issue marked on the move-in- inspection sheet an emergency or potential hazard, the move in inspection sheet is solely for the purpose of protecting new tenants from being charged when they move outIf La Casa Realty was going to "fix up any of her concerns with this property, it would have been included in the lease she signed under necessary provisions [redacted] signed the contract with no such future expectations for repairs from either party [redacted] stated she suspected mold on her move-in-inspection sheetWe consider this concern to be a hazard to a tenant's health [redacted] *** improvements was contacted immediately and it was reported back to us from this vendor that no mold existed [redacted] never indicated there was a cracked window when she moved in on her inspection sheet as her complaint indicated that she didWe did not receive a request to repair a window until the following year 1/14/2014, please see email from [redacted] dated January 29, 2014, (Evidence #t 1) At that time in the same email she indicated her heat not working, this was also addressed with [redacted] home Improvement and was reported back to us that the tenant's heat was working fine and was not making loud noises at the time [redacted] home improvements was there [redacted] home improvements indicated it was very chilly in her home when he arrived because she had the heat set at degreesThe vendor turned the heat up and waited for the home to warm, which it didOur vendor went outside to listen to the noise level of the unit and heard nothing abnormally loudWhen he walked back in to look at the thermostat, he found the tenant turning on the air conditioningWhen it was reported that there were electrical concerns in the outlets, we called our specialist [redacted] who had given us a quote, but said there was no fire emergencyAs procedure, our maintenance coordinator contacted the owners for approvalThe owners neglected to respond to our requests, please see documented notes in evidence ' [redacted] 2, starting with the date 2/4/Once the owners finally responded to one of our vendors ( [redacted] home improvements), on 2/10/2014, the owner denied any repairs that were not emergenciesOur maintenance coordinator is no longer employed with usMonths later [redacted] [redacted] contacted our office advising us she reported us to the Revdex.com and began to explain her circumstances with the office managerOur office manager asked [redacted] to put in writing all her repair requests and send it via email so that she could investigate what needed to be done next, since we had no written evidence in our files, to her new complaints [redacted] was hesitating and seemed frustrated because she said she has been emailing us through our ex employee's personal email and it was never reported once this employee left the company

Our lease provides that we return tenants deposit within 45 days from the date tenant gives up possession. Possession date is considered the day the keys are delivered to landlord. We received keys on January... 3, 2014. February 17, 2014 was the deadline for landlord to return the deposit. Deposit was mailed (returned) onFebruary 15, 2015 to the address furnished by the tenant. Thus, within the timeframe allowed by law. [redacted] La Casa Realty, Inc.

I did the walk thru with William and asked him several times if he saw any reason why I would not get my full deposit backHe told me 'NO' after that It took them days to get my deposit backOn the 45th day I had to sit and wait for my deposit after business hoursMy deposit was not fully refunded and when I ask to speak to someone , I was told Mike S [redacted] would not come down the stairs to speak with me about itI told to call him and leave him a voice mail at extension Bad business practices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution Regards, [redacted]