I talked with Mr*** via telephoneHe informed me that LG Electronics exchanged his defective TV in lieu of repairAt this point Mr*** was satisfied with his new TVMr*** did not ask for any further assistance in this matterWe hope this matter can be closed at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Walt's had already refunded the customer $prior to receiving this complaint We were not clear about the charges so we refunded the on boarding activation part of the charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Walt's TV sold me a "brand new" $3000.00 TV that was defective within 16 days of purchase. A "refurbished" (repaired) TV is not an acceptable resolution for a new TV that is defective. Replacement of the TV or refund is the only acceptable resolution from the retailer who took my money. You can read my review and subsequent comments on [redacted] (LG 55EC9300 3D OLED TV) about this experience with this retailer and LG. I'm going to update the review later today with the current status and a resolution from LG.
Regards,
[redacted]
Walts is investigating this further with LG. We do require the customer to attempt repair before we consider exchange or return. I will follow up on this case Monday.
I talked with Mr*** via telephoneHe informed me that LG Electronics exchanged his defective TV in lieu of repairAt this point Mr*** was satisfied with his new TVMr*** did not ask for any further assistance in this matterWe hope this matter can be closed at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Walt's had already refunded the customer $prior to receiving this complaint We were not clear about the charges so we refunded the on boarding activation part of the charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Walt's TV sold me a "brand new" $3000.00 TV that was defective within 16 days of purchase. A "refurbished" (repaired) TV is not an acceptable resolution for a new TV that is defective. Replacement of the TV or refund is the only acceptable resolution from the retailer who took my money. You can read my review and subsequent comments on [redacted] (LG 55EC9300 3D OLED TV) about this experience with this retailer and LG. I'm going to update the review later today with the current status and a resolution from LG.
Regards,
[redacted]
Walts is investigating this further with LG. We do require the customer to attempt repair before we consider exchange or return. I will follow up on this case Monday.