Lakeside Pools

I first came across Lakeside pools when our neighbor had a pool put in by them. My husband and I were so extremely impressed by their work, we decided to go with them to have a pool installed. We went through the design process and created a pool that would meet our needs in our small backyard. We wanted a "spool" (spa/pool) because we didn't have a lot of space. So, we had a heating system put into our pool. Well, the trouble began when the concrete patio that we already had when the house was built, was supposed to be incorporated into the design of the pool so that it would not have to be removed. Well, for some reason, the height adjustment was never made, and the workers had to jack hammer and remove the concrete before they could install the tile decking. (We were not charged for this extra labor). Then, after the pool was built, I noticed that the jets that we had requested were never installed. Because of the issue, the owner offered free pool service for six months, and then offered to install the jets at a later time. Well, we have 3 dogs, and going back through construction was not going to be an option. So we decided to ask for a refund, and we were told that it really wouldn't cost that much to tear up the tile and lay new pipes, so it would be better to just extend the free pool service for up to a year. So we took that option, since it was the only one really available to us.

I noticed some issues with the pool. First, our remote control no longer works (we have only had the pool for a little over 2 years), the automatic water fill equipment no longer works (this is the second one that we have had to replace), and for some reason, the chlorine is no longer circulating through the pool. I informed the cleaning guy that there seems to be an issue with the chlorine filtration system, and if he could take a look at it. Also, my pool keeps turning dark green because it is not being serviced properly. We have our house on the market and I have to text the cleaner when the last time it was that he was out because our pool is green, and I even sent him a picture of it. He said that he was sick one week, came out the one week, but our pool is only 5 ft deep and you can't even see the bottom ( I Would post the picture if I could).

Long story short, this company is not reliable. They do design some beautiful pools, but there were too many mistakes along the way, and the pool service is less than something to be desired.

Choose a different company.....