LaPointe's Lawn & Garden Center, Inc.

Good afternoon,This reply is in reference to complaint # [redacted] The tractor was purchased from us on 11/6/2014.  On 8/28/2015 [redacted] called us saying the steering was not aligned properly, so we went to his house to pick up his tractor. We trouble shooted the steering after the...

customer told us he hit something. we found steering and brake linkage bent and twisted. the damaged done to this unit was in no way the fault of the manufacturer. we decided to fix the damaged front end at no charge to [redacted], that’s what you call good service. he was only charged for transportation. we have a copy of his invoice of what we actualy did to his unit last august if you would like us to fax it to you,  just let me know. as far as him calling to pick up his tractor for service work on may 27 2016, he is scheduled to be picked up around the week of the 27th of june as we are 4 or 5 weeks booked on service work. we don’t know what is wrong with his rider mower till we get it here to trouble shoot. we start working on riding mowers march  first and average a waiting line of about 2 weeks, then by the time april arrives the work load builds to about 3 to 4 weeks wait, then may hits and the grass turns green and is growing like crazy and people are finding out there equiptment wont start or needs a tune up and our work load builds up to 4 to 6 weeks of a wait. for any profesional shop in our area this is how it is , we call it the spring rush.even though we have 4 trained techs the work load of trimmers ,blowers, chainsaws ,tractors, push mowers rototillers, generators, pressure washers, and much more. it takes alot of time to be thorough and do a good job, I guess that’s why we are so busy with service work and is why people travel several miles for us to work on there equiptment. we put every customer on a first come first serve schedule which is the only way to be fair, as much as I would like to have [redacted]s rider fixed for him as I would for all my customers, [redacted] will  have to waite to get a call from us when his turn in line comes. when we get his tractor here we will find out why it wont start, if it is a defect we will fix it for free ,except transportation if its not a defect he will be charged for the repair. 08 28 15 was the only time we heard from [redacted] about his rider till now. we will keep him in his time slot and call him when its his turn for service unless he feels its time for us to part ways then he can call and cancel his work order and we will fill his time slot with the next guy.if you have any questions about any of this please call me [redacted] I also would invite you to visit our home page of our webb site so you can see a little bit of who we are . www.[redacted].net thank you [redacted] owner and operator along with my great team at [redacted] lawn and garden center lnc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]