Lasco Remodeling & Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Mr [redacted] 's response is a reflection of the telephone conversation I had with him on 1/5/ He has not addressed any of my original concerns Instead, Mr [redacted] , has made statements that are untrue, argumentative and abusive in tone Mr [redacted] claims that I was "difficult," from the "moment we signed at the closing with her bank." Mr [redacted] , was not at the closing, which was held at Old Republic Title This is not my bank After the closing, on 11/21/16, I had a conversation with Mr***, in which I asked when the project would begin, and to which Mr [redacted] stated, "We don't schedule a job, until we get a deposit." I then my reminding Mr***, that I would be off work for weeks, starting 12/19/ I also stated that I wanted the kitchen done before the bathrooms, which included removing the lower cabinets, and replacing the sub-floor underneath At this point, Mr***, stated, "I thought we weren't going to remove the cabinets." I then reminded Mr***, that when he came to my home to initially look at the project on 8/31/16, I had explained to him that I need the cabinets removed, and the sub-floor underneath replaced, because underneath the cabinets was wet, due to a leak in the clean-out lineOn 8/31/16, I explained to Mr***, in detail, that when the old floor was torn out, and the cabinets removed, the plumber would have easy access to the pipes I also explained to Mr***, that it was necessary to replace the sub-floor under the cabinets, to prevent the wood from rotting, and potential mold In my view, it is quite reasonable for me to ask when the project would start, and remind Mr***, when I would be available to provide access to my home It is also reasonable for me to remind Mr***, of our conversation, and my expectations of the work I had hired LASCO to perform.Mr [redacted] , claims that I "received the money (days later)," after closing on 11/21/ This is not true As stated in the paperwork, signed by Mr***, the Texas Veterans Land Board (TLB), does not release funds until five (5) business days after closing The paperwork clearly states that funds would not be available until 11/30/After the closing, I informed Mr***, that I would let him know when I had the deposit On 11/29/16, at 6:pm, Mr***, called and left a voice message asking whether I had "received the check," so "They could get started on the project." On 12/1/16, at 8:am, Mr***, sent me a text message, requesting an "update," "In order to start around the 19th." On 12/1/16, at 3:pm, I called Mr [redacted] to inform him that I had not picked up the check, due to work obligations, and that I planned to pick up the check on 12/2/16, since I would be able to leave work early enough to get to Old Republic Title, in Mansfield, before the closed at 5:pm During this conversation, I informed Mr [redacted] that since reading his email, which stated, "after speaking to the carpenter and cabinet builder, they tell me your cabinets were built on site and trying to remove them will damage them We are planning to tile around them." I wanted to delete the kitchen from the work order, since they would not be able to do the work I had hired the to do Mr***, sated that he could, "Have the carpenter come over, and look to see what he could do." I stated that Mr [redacted] had already stated in his email, that they had decided not to remove the cabinets, so there was no point in sending the carpenter over I also reiterated the importance of having the floor underneath the cabinets replaced, to avoid any further damage, and that "tiling around the cabinets," is not acceptable During this conversation, I informed Mr***, that I planned to use my own plumber to remove and install the water heater, and do all of the plumbing work I also asked Mr [redacted] about some of the costs on the scope of work, for example: $to "detach and reset mirror." After going over several points on the scope of work, Mr***, sated that he would put in a change orderThroughout my interaction with Mr***, he consistently stated that I could have whomever I choose do any portion of the work He also informed me that I could have up to three (3) change orders, free of charge, and after that, it would cost $150.00, per change orderOn 12/5/at 2:pm, I contacted Mr***, to let him know that the funds had been deposited in my bank, and would be available on 12/6/16, for him to pick up the depositOn 12/6/16, Mr***, called me at 7:am to come to my home to pick up the depositHe did not give me a date that the project would begin, but stated that the project supervisor would need to come and look at the project, before they could startI told Mr***, that they could come on 12/19/Mr [redacted] claims that he "had workers lined out, but her plumber was still there." As I stated in my initial complaint, I gave my deposit of $10,1779.18, to Mr***, on 12/6/16, at this As per LASCO's "policy," I expected to be informed of when the project would start That did not happen In the interim, I contacted my plumber, to schedule to removal and installation of the water heater After coming to my home on 12/19/16, Mr***, did not contact me with a start date, in mfact, it was I who called mr***, later that day, at 4:pm, to let hi know when the plumbers would be at my home, and to ask him whether he could schedule his workers to come on 12/27/ As stated previously, Mr***, agreed to send his workers on 12/27/16, but they did not show.Mr [redacted] , claims he has "tried times to schedule and had to reschedule." This is untrue The only time they have had to reschedule, is on 1/3/ I contacted Mr [redacted] on 1/3/17, at 4:pm, to let him know the plumbers were not finished, and Mr***, agreed to send his workers on 1/5/ Mr [redacted] , claims that his workers had to "wait," for my plumber to be finished, when in fact, I gave Mr***, fair notice that my plumber would not be finished, allowing Mr [redacted] to send his workers on another job on 1/4/17.Mr [redacted] , claims I was "rude and belligerent," and "kept insisting on a refund." This is untrue At no time during my conversation with Mr [redacted] , did I specifically ask him for a refund My request for a refund was sent to Mr***, in a text message, as stated in my initial complaint The only inference I made regarding any refund, was to ask Mr [redacted] , "Why," when he stated that I was not getting a refund At no time did I raise my voice during my conversation with Mr [redacted] When I asked Mr [redacted] , why someone hadn't called to let me know the workers would not be coming, he raised his voice, and became argumentative I presume this was done to give his "witnesses," the impression, I was arguing, when in fact, I was simply asking for an explanation.LASCO, started remodeling my home without obtaining a building permit I have since discovered, from the city inspector, that this is a violationLASCO, only asked me for a copy of a site plan AFTER, I requested to see the building permit The plans drawn up in the scope of work were supposed to contain depictions of where the new plumbing and water lines would go The scope of work, does not contain this information, and, according to the City of Fort Worth inspector, this is a violation In addition, Mr [redacted] , has not provided me with the requested verification of a construction account This is in violation of state law, under Section 162.001, of the Texas Property Code Mr [redacted] ,claims that I was "Trying to run the project." This is untrue My only concern was to coordinate with LASCO, so that I would be available for them to have access to the project Also, as a home owner, it is not only my responsibility, but my right to ensure that any all work performed at my home be completed in a professional, timely manner AND within the legal guidelines set by the City of Fort Worth and the State of Texas Regards, [redacted] ***

I would like to give the complete story to this complaint This customer Ms [redacted] was difficult from the moment we signed at the closing with her bank We actually went to the closing to sign the paperwork for her loan as the contractor When she received the money (days later) she would not return our calls so that we may receive her deposit monies so that we may schedule her project We cannot schedule anything until we have a deposit - that is our company policy Her paperwork was drawn up on 11/21/but we did not receive her deposit until 12/06/ She had asked that we start on the 19th which was our goal even though we normally do not start a project for about weeks At the time we finally were able to get in touch with her she then stated that her plumber would be doing the work that she initialed on her scope of work that we would do Then she also stated that she wanted her cabinets removed and a new sub-floor put in We do not have that in her approved scope of work and we tried to explain to her that was the case She was very belligerent stating that is what she wanted and if not she would remove the kitchen from the project as well It seems to us that she used us to get price and remove items to keep the money from the bank When we did try to speak to her she would not let us talk, even after ***, my sales manager was on the phone with her for over minutes - she still would not let him get more than words in to explain the contract the agreed upon scope of work.I am stating this so that the entire situation leading up to what she is referring to can be realized We cannot have a plumber and our workers in the same small bathroom at the same time and she was explained that She had her plumber come in and do his work - one trade has nothing to do with the other - he was moving the hot water heater which needed to be removed so we could demo the bathroom and re-frame according to the scope of work We had the workers lined out but her plumber was still there Her plumber delayed our portion of the project as we had to wait for him to be finished This is normally not a problem but with her it was She was trying to run the project and tell us when to schedule workers While her plumber was working I had to send workers to another job We need to keep them working so they can support their families, which I explained very calmly to her This was not an acceptable answer as far as she was concerned I also explained to her that they did not finish what I sent them to so they had another day She was very rude on the phone, in fact I have witnesses to the conversation She would not let me talk so I had to eventually say to her that I listened to her now she needed to listen to me I tried to explain to her that construction is scheduling and I cannot schedule based on "He should be done today"! In fact if you read her complaint she wanted our workers there again on the same day (4th) She kept insisting on a refund - which I do not understand We went in after the plumber and did the demo, framing and Sheetrock and again we needed to wait for her plumber for another phase So, when the plumber was finally done, our workers were on another project I told her they were ready on Wednesday but her plumber was not In fact we scheduled workers to be there times but had to change in order to accommodate her plumberI told her that the workers would be there to start the re-build on Friday She said she would not be home and would be at work I then asked her that if the project took weeks, would she be home every day? She said no, So I asked why should tomorrow be any different? she would not answer that question and continued to be rude and belligerent I then asked if she is denying access for us to complete the job and she said that she would not be home This is after a minute conversation where she insisted on being rude and yelling at me(again I have witnesses)So, I do not feel a refund in in order based on the fact that she removed half the project to keep money, we tried times to schedule and had to reschedule based on her plumber and finally she refused to grant us access to the project that we already started We have asked her several times when we can get in to continue but she has not responded I can send the contract and all the signed documentation, lining out the entire project that she approved She is being unfair and not allowing us to continue and just used us for a figure to give the bank We are willing to continue the project as she approved and do not have a problem with removing the kitchen and the plumbing We have a signed contract and a signed scope of work I know we can have this project done pretty quickly if she does not continue to delay us

Complaint: [redacted] I am rejecting this response because:I have reviewed the charges of the work completed, and have found the following discrepancies: Shower valve - $ Lasco, did not do this work It was completed by my plumberDetach and reset toilet - $ Lasco, did detach the toilet, however, they did not reset it; this was done by my plumberCement board - $ This charge was for the tub surround, which was not retiledBank fees to pay the VA - $ This fee was charged to Lasco, by the VA, for the title search and mechanics lien Lasco, agreed to pay this fee, at the time of closing I am requesting that Lasco, recalculate the charges, and send a revised invoice I am also requesting Lasco, provide a release of lien, as the purpose of the lien (to ensure payment), is no longer a factor Regards, [redacted] ***

As Ms*** has declined to have us finish the total invoice amount We do owe her a refund for work on completed Here is a breakdown of what work was completed, the deposit that we received from her and the refund due: completed work:Demo - $850.00Framing - $700.00Shower valve - $334.07Shower Curb and Pan - $850.00Shampoo Niche - $150.001/2" Cement Board - $391.55Water Proofing the shower - $210.09Ceramic tile on shower walls - $534.65Shower Floor Tile - $78.32Bullnose for shower walls - $224.12Accent Tile Strip - $223.27Framed Shower Door - $650.001/2" Drywall - $256.70Texture Drywall - $192.661/4" Cement Board - $72.21Floor Tile - $95.22Detach and reset toilet - $98.95Refinish Bathtub - $440.00Cement Board - $184.26Debris Removal - $313.84Permit and Admin Fees - $379.00Bank Fees to pay the VA - $120.00Demo Grout and re-grout tub surround - $500.00Completed Work - $7,848.91Deposit Received - $10,779.18Refund Due - $2930.27 Once this is approved we will issue the refund check in a timely manner Thank You in Advance *** ***

Complaint: ***
I am rejecting this response because:The first instance in which Lasco Construction and Remodeling, (Lasco), did not comply with the mediation resolution agreement, (the agreement), was on 2/27/17, when I received an email from you, to inform me that Lasco, had requested a "day time frame for completion of everything that was discussed..." The agreement states that Lasco will obtain a building permit to complete the work on bathroom # You confirmed that, based on Mediation Rules, the agreement must be fulfilled within days The agreement states that any further work, is contingent upon my satisfaction with the work completed on the bathroom Lasco applied for, and obtained a building permit on 3/14/ The work on the bathroom started on 4/6/ Lasco, failed to schedule an inspection of the work completed prior to obtaining a building permit Upon inspection, the city inspector determined that the placement of the shower wall, in relation to the toilet, was out of compliance This set in motion several delays and scheduling issues, which I will outline in detail, if necessary The work was completed on 5/3/17, with the installation of the shower doorLasco, has not performed any inspection of the work completed, to ensure the work was done in a satisfactory manner I have not received any follow up communication from Lasco, since 5/3/ Lasco, has not responded to item #5, of the agreement, regarding Chapter Section 002, of the Texas Property Code On 6/17/17, I contacted *** ***, owner of Lasco, via certified mailIn my correspondence, I requested a detailed final invoice reflecting the work completed; the total cost; the balance due to me, and the date I could expect to receive the refund I have not received any correspondence from Lasco, in response to my requestTherefore, I am requesting that Lasco, fulfill the agreement, and refund the balance of my deposit; in the amount of $
Regards,
*** ***

I have tried to reach Ms*** since this complaint has come to my attention. I have stated that I would like to discuss her concerns and come to a resolution that is good for both of us. I have emailed, called and texted her to no avail.At this point I do not know what to do. I
cannot discuss or settle anything if she will not return my calls, texts or emails. At this point I am at a loss. I want to hear her side and discuss what she is looking for. She is off on some of her assumptions as she spoke to workers not LASCO directly about her measurements. She also states that she has 3/4" Sheetrock which does not exist. Residential Sheetrock is 1/2", commercial is 5/8". What she is referring to os the fact that ALL Sheetrock has a bevel on the long side for where the tape and mud goes so that the extra thickness will not be seen. When we placed the new Sheetrock up to her cut Sheetrock there was a difference that we were able to remedy with drywall mud like all Sheetrock is done. We gave her a credit for the painting AFTER she signed the contract for the painting, the square footage was not 100sq ft - we gave her a credit for where the brick mason stated that the bricks were OK. I am very interested in what she wants.Please advise as to what my next steps shoud be with herThank You

Complaint: [redacted]
I am rejecting this response because:I have reviewed the charges of the work completed, and have found the following discrepancies:1.  Shower valve - $334.07.  Lasco, did not do this work.  It was completed by my plumber.2. Detach and reset toilet - $98.95.  Lasco, did detach the toilet, however, they did not reset it; this was done by my plumber.3. Cement board - $184.26.  This charge was for the tub surround, which was not retiled.4. Bank fees to pay the VA - $120.00.  This fee was charged to Lasco, by the VA, for the title search and mechanics lien.  Lasco, agreed to pay this fee, at the time of closing.  I am requesting that Lasco, recalculate the charges, and send a revised invoice.  I am also requesting Lasco, provide a release of lien, as the purpose of the lien (to ensure payment), is no longer a factor.     
Regards,
[redacted]

Due to the customer not allowing us to continue I recommend mediation

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted]'s response is a reflection of the telephone conversation I had with him on 1/5/17.  He has not addressed any of my original concerns.  Instead, Mr. [redacted], has made statements that are untrue, argumentative and abusive in tone.  Mr. [redacted] claims that I was "difficult," from the "moment we signed at the closing with her bank." Mr. [redacted], was not at the closing, which was held at Old Republic Title.  This is not my bank.  After the closing, on 11/21/16, I had a conversation with Mr. [redacted], in which I asked when the project would begin, and to which Mr. [redacted] stated, "We don't schedule a job, until we get a deposit."  I then my reminding Mr. [redacted], that I would be off work for 2 weeks, starting 12/19/16.  I also stated that I wanted the kitchen done before the bathrooms, which included removing the lower cabinets, and replacing the sub-floor underneath.  At this point, Mr. [redacted], stated, "I thought we weren't going to remove the cabinets."  I then reminded Mr. [redacted], that when he came to my home to initially look at the project on 8/31/16, I had explained to him that I need the cabinets removed, and the sub-floor underneath replaced, because underneath the cabinets was wet, due to a leak in the clean-out line. On 8/31/16, I explained to Mr. [redacted], in detail, that when the old floor was torn out, and the cabinets removed, the plumber would have easy access to the pipes.  I also explained to Mr. [redacted], that it was necessary to replace the sub-floor under the cabinets, to prevent the wood from rotting, and potential mold.  In my view, it is quite reasonable for me to ask when the project would start, and remind Mr. [redacted], when I would be available to provide access to my home.  It is also reasonable for me to remind Mr. [redacted], of our conversation, and my expectations of the work I had hired LASCO to perform.Mr. [redacted], claims that I "received the money (3 days later)," after closing on 11/21/16.  This is not true.  As stated in the paperwork, signed by Mr. [redacted], the Texas Veterans Land Board (TLB), does not release funds until five (5) business days after closing.  The paperwork clearly states that funds would not be available until 11/30/16. After the closing, I informed Mr. [redacted], that I would let him know when I had the deposit.  On 11/29/16, at 6:01 pm, Mr. [redacted], called and left a voice message asking whether I had "received the check," so "They could get started on the project." On 12/1/16, at 8:40 am, Mr. [redacted], sent me a text message, requesting an "update," "In order to start around the 19th."  On 12/1/16, at 3:50 pm, I called Mr. [redacted] to inform him that I had not picked up the check, due to work obligations, and that I planned to pick up the check on 12/2/16, since I would be able to leave work early enough to get to Old Republic Title, in Mansfield, before the closed at 5:00 pm.  During this conversation, I informed Mr. [redacted] that since reading his email, which stated, "after speaking to the carpenter and cabinet builder, they tell me your cabinets were built on site and trying to remove them will damage them.  We are planning to tile around them."  I wanted to delete the kitchen from the work order, since they would not be able to do the work I had hired the to do.  Mr. [redacted], sated that he could, "Have the carpenter come over, and look to see what he could do."  I stated that Mr. [redacted] had already stated in his email, that they had decided not to remove the cabinets, so there was no point in sending the carpenter over.  I also reiterated the importance of having the floor underneath the cabinets replaced, to avoid any further damage, and that "tiling around the cabinets," is not acceptable.  During this conversation, I informed Mr. [redacted], that I planned to use my own plumber to remove and install the water heater, and do all of the plumbing work.  I also asked Mr. [redacted] about some of the costs on the scope of work, for example: $45.00 to "detach and reset mirror."  After going over several points on the scope of work, Mr. [redacted], sated that he would put in a change order. Throughout my interaction with Mr. [redacted], he consistently stated that I could have whomever I choose do any portion of the work.  He also informed me that I could have up to three (3) change orders, free of charge, and after that, it would cost $150.00, per change order. On 12/5/16 at 2:01 pm, I contacted Mr. [redacted], to let him know that the funds had been deposited in my bank, and would be available on 12/6/16, for him to pick up the deposit. On 12/6/16, Mr. [redacted], called me at 7:31 am to come to my home to pick up the deposit. He did not give me a date that the project would begin, but stated that the project supervisor would need to come and look at the project, before they could start. I told Mr. [redacted], that they could come on 12/19/16. Mr. [redacted] claims that he "had workers lined out, but her plumber was still there."  As I stated in my initial complaint, I gave my deposit of $10,1779.18, to Mr. [redacted], on 12/6/16, at this   As per LASCO's "policy," I expected to be informed of when the project would start.  That did not happen.  In the interim, I contacted my plumber, to schedule to removal and installation of the water heater.  After coming to my home on 12/19/16, Mr. [redacted], did not contact me with a start date, in mfact, it was I who called mr. [redacted], later that day, at 4:19 pm, to let hi know when the plumbers would be at my home, and to ask him whether he could schedule his workers to come on 12/27/16.  As stated previously, Mr. [redacted], agreed to send his workers on 12/27/16, but they did not show.Mr. [redacted], claims he has "tried 4 times to schedule and had to reschedule."  This is untrue.  The only time they have had to reschedule, is on 1/3/17.  I contacted Mr. [redacted] on 1/3/17, at 4:29 pm,  to let him know the plumbers were not finished, and Mr. [redacted], agreed to send his workers on 1/5/17.  Mr. [redacted], claims that his workers had to "wait," for my plumber to be finished, when in fact, I gave Mr. [redacted], fair notice that my plumber would not be finished, allowing Mr. [redacted] to send his workers on another job on 1/4/17.Mr. [redacted], claims I was "rude and belligerent," and "kept insisting on a refund."  This is untrue.  At no time during my conversation with Mr. [redacted], did I specifically ask him for a refund.  My request for a refund was sent to Mr. [redacted], in a text message, as stated in my initial complaint.  The only inference I made regarding any refund, was to ask Mr. [redacted], "Why," when he stated that I was not getting a refund.  At no time did I raise my voice during my conversation with Mr. [redacted].  When I asked Mr. [redacted], why someone hadn't called to let me know the workers would not be coming, he raised his voice, and became argumentative.  I presume this was done to give his "witnesses," the impression, I was arguing, when in fact, I was simply asking for an explanation.LASCO, started remodeling my home without obtaining a building permit.  I have since discovered, from the city inspector, that this is a violation. LASCO, only asked me for a copy of a site plan AFTER, I requested to see the building permit.  The plans drawn up in the scope of work were supposed to contain depictions of where the new plumbing and water lines would go.  The scope of work, does not contain this information, and, according to the City of Fort Worth inspector, this is a violation.  In addition, Mr. [redacted], has not provided me with the requested verification of a construction account.  This is in violation of state law, under Section 162.001, of the Texas Property Code.  Mr. [redacted],claims that I was "Trying to run the project."  This is untrue.  My only concern was to coordinate with LASCO, so that I would be available for them to have access to the project.  Also, as a home owner, it is not only my responsibility, but my right to ensure that any all work performed at my home be completed in a professional, timely manner AND within the legal guidelines set by the City of Fort Worth and the State of Texas.   
Regards,
[redacted]

I would like to give the complete story to this complaint.  This customer Ms. [redacted] was difficult from the moment we signed at the closing with her bank.  We actually went to the closing to sign the paperwork for her loan as the contractor.  When she received the money (3 days later)...

she would not return our calls so that we may receive her deposit monies so that we may schedule her project.  We cannot schedule anything until we have a deposit - that is our company policy.  Her paperwork was drawn up on 11/21/2016 but we did not receive her deposit until 12/06/2016.  She had asked that we start on the 19th which was our goal even though we normally do not start a project for about 4 weeks.  At the time we finally were able to get in touch with her she then stated that her plumber would be doing the work that she initialed on her scope of work that we would do.  Then she also stated that she wanted her cabinets removed and a new sub-floor put in.  We do not have that in her approved scope of work and we tried to explain to her that was the case.  She was very belligerent stating that is what she wanted and if not she would remove the kitchen from the project as well.  It seems to us that she used us to get price and remove items to keep the money from the bank.  When we did try to speak to her she would not let us talk, even after [redacted], my sales manager was on the phone with her for over 45 minutes - she still would not let him get more than 2 words in to explain the contract the agreed upon scope of work.I am stating this so that the entire situation leading up to what she is referring to can be realized.  We cannot have a plumber and our workers in the same small bathroom at the same time and she was explained that.  She had her plumber come in and do his work - one trade has nothing to do with the other - he was moving the hot water heater which needed to be removed so we could demo the bathroom and re-frame according to the scope of work.  We had the workers lined out but her plumber was still there.  Her plumber delayed our portion of the project as we had to wait for him to be finished.  This is normally not a problem but with her it was.  She was trying to run the project and tell us when to schedule workers.  While her plumber was working I had to send workers to another job.  We need to keep them working so they can support their families, which I explained very calmly to her.  This was not an acceptable answer as far as she was concerned.  I also explained to her that they did not finish what I sent them to so they had another day.  She was very rude on the phone, in fact I have 4 witnesses to the conversation.  She would not let me talk so I had to eventually say to her that I listened to her now she needed to listen to me.  I tried to explain to her that construction is scheduling and I cannot schedule based on "He should be done today"!  In fact if you read her complaint she wanted our workers there again on the same day (4th).  She kept insisting on a refund - which I do not understand.  We went in after the plumber and did the demo, framing and Sheetrock and again we needed to wait for her plumber for another phase.  So, when the plumber was finally done, our workers were on another project.  I told her they were ready on Wednesday but her plumber was not.  In fact we scheduled workers to be there 4 times but had to change in order to accommodate her plumber. I told her that the workers would be there to start the re-build on Friday.  She said she would not be home and would be at work.  I then asked her that if the project took 3 weeks, would she be home every day?  She said no, So I asked why should tomorrow be any different?  she would not answer that question and continued to be rude and belligerent.  I then asked if she is denying access for us to complete the job and she said that she would not be home.  This is after a 35 minute conversation where she insisted on being rude and yelling at me. (again I have witnesses). So, I do not feel a refund in in order based on the fact that she removed half the project to keep money, we tried 4 times to schedule and had to reschedule based on her plumber and finally she refused to grant us access to the project that we already started.  We have asked her several times when we can get in to continue but she has not responded.  I can send the contract and all the signed documentation, lining out the entire project that she approved.  She is being unfair and not allowing us to continue and just used us for a figure to give the bank.  We are willing to continue the project as she approved and do not have a problem with removing the kitchen and the plumbing.  We have a signed contract and a signed scope of work.  I know we can have this project done pretty quickly if she does not continue to delay us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Here are the adjustments as needed: As Ms. [redacted] has declined to have us finish the total invoice amount.  We do owe her a refund for work not completed.  Here is a breakdown of what work was completed, the deposit that we received from her and the refund due: completed work:Demo - $850.00Framing - $700.00Shower Curb and Pan - $850.00Shampoo Niche - $150.001/2" Cement Board - $391.55Water Proofing the shower - $210.09Ceramic tile on shower walls - $534.65Shower Floor Tile - $78.32Bullnose for shower walls - $224.12Accent Tile Strip - $223.27Framed Shower Door - $650.001/2" Drywall - $256.70Texture Drywall - $192.661/4" Cement Board - $72.21 (for floor)Floor Tile - $95.22Detach toilet - $49.47Refinish Bathtub - $440.00Debris Removal - $313.84Permit and Admin Fees - $379.00Bank Fees to pay the VA - $120.00 (we have done several VA loans and every customer pays this fee - We will not waive this)Demo Grout and re-grout tub surround - $500.00Completed Work - $7,281.10Deposit Received - $10,779.18Refund Due - $3498.08 Once this is approved we will issue the refund check in a timely manner  Thank You in Advance [redacted]Tell us why here...

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Mediation is necessary.Mr. [redacted], claims I am "refusing to allow them to continue" working. The fact is Mr. [redacted], failed obtain the proper building permits, and is in violation of city code, and CANNOT continue working. Mr. [redacted], also failed to provide a projected start date and end date, after he was given a deposit of $10,779.18, on 12/6/16. In addition, Mr. [redacted], has not provided evidence of a construction account, which, by law, is required on any project over $5000.00.  Therefore, Mr. [redacted], is in breach of contract and in violation of state law.
Regards,
[redacted]