Lendio

Complaint: [redacted] I am rejecting this response because: They have not been in response with me in the manner in which they have stated and I have selected to move forward with another company based off my bad experience with this companyI no longer need there services Sincerely, [redacted] ***

We have been in regular contact with the borrower since she initially submitted information to Lendio on April 4th We apologize that Ms [redacted] feels there was a communications issue with Lendio; however, Lendio has been in regular correspondence with Ms [redacted] since her initial outreach to our firm on April 4th Lendio could not send a completed file from [redacted] from April 4th through the 27th due to the fact we did not have a completed and signed application on file Lendio asks that this complaint be removed as we have documentation showing a pattern of regular communication and we were waiting on Ms [redacted] to provide a signed application when she indicated that the problem occurred on April 12th In fact, we contacted her on the very day that this complaint was initiated Lendio finally received the borrowers actual completed application with signatures and completed financials on April 27th after multiple attempts through our automated system and through our representativeUpon receipt of the application we submitted her documentation to our lender network We can supply system notes (and or call recordings) from conversations including emails, texts, and calls from the 4th, 7th, 12th, 20th, 25th, and 28th of April Lendio has been in regular and consistent contact with Ms***.This is a non-marketplace issue as Lendio has not been paid any funds for our services and the details of this complaint are not correct We are still working with Ms ***'s organization currently trying to solidify capital for her business

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Our goal is to have each borrower be 100% satisfied with their funding experienceWhile we were able to find a lender who provided your business funding, we apologize that we failed to meet your expectations and that the process did not happen as quickly as you wanted for your business purchase Obtaining substantial funding to purchase a business takes considerable timeIn listening to the calls you had with our agent he did explain the substantial timeline to funding; however, we could have done a better job of being absolutely clear in setting expectations Our rep has been in regular communication over the last several weeks and if you are willing to work with us we still have a plan of action to help you reach your goalsIf acceptable, please reach back out to us as we are here to help

Mr ***, Again, we apologize for your negative experience Our records show that you signed up on our site on July 13, During the siprocess, you agreed to various terms, including authorization and consent regarding credit checks These terms and authorizations were presented to you and can be found as follows:Terms of Use: https://www.lendio.com/agreements/terms-of-use/Privacy Policy: https://www.lendio.com/agreements/privacy-policy/Credit Gathering Authorization: https://www.lendio.com/agreements/credit-gathering-authTerms of Application: https://www.lendio.com/agreements/terms-of-application/Trusted Partner List: https://www.lendio.com/agreements/partner-list/Furthermore, as was explained on the site and through Lendio representatives, all commercial funding is subject to final approval by the financial institution providing the funding As a result of the information in your file which you provided to Lendio and which was contained on your credit profile, none of the financial institutions were able to approve you for the funding you requested As a result of the denial from the financial institutions and due to your complaints made against Lendio, Lendio exercised its right to close your Lendio file We apologize that we cannot help you with further growth of your small business, and wish you all the success in the futureThank you, Lendio, Inc