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Liberty Tax Service

9622 Monroe Rd, Charlotte, North Carolina, United States, 28270-1447

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Liberty Tax Service Reviews (%countItem)

I went to ms. Teresa to have my taxes filed this is my second year with her. I give her all my information that is needed. This is during covid I was very patient I signed all my documents I called got no response I would text and be ignored. Finally she called me back one day saying she was the only one in the office she just had knee surgery and she hasn't finished anything. After this I went up there because she said my taxes would not go thru due to the fact I updated my address for my stimulus package. I sat up there for two hours fixing and handling everything so it could get emailed and faxed to the right people. She asked me to give her a few days I did . few days turned into weeks of no replies then the same story of her knee surgery and how she was the only one and she hasn't been in the office. SHE ADMITTED TO PURPOSELY NOT FINISHING HER JOB BECAUSE SHE HAD NO HELP. Told me it would be best if I wait until the first of the month to MAIL off everything. Ive already waited two weeks after I left from fixing things under the impression she was going to email and fax off my information. She never did and wanted me to wait another two weeks to mail it off. Told me that was the best she could do since she did not finish it up. Once again telling me she messed up on purpose and unjust have to wait . I started my tax process with her Around first week of April. She never process my information since then I have not received any stimulus payment nor my taxes. This lack of responsibility has me in a position where my complex will not allow me to stay there any longer. I paid them every dollar I had in hopes she would help get the rest of the money so I can keep a roof for my child. I now have to move and pay all these extra fees because liberty tax purposely and knowingly dropped the ball. she did not pay attention to anything she used my old information eventhough I gave and emailed all my new and updated information.

Desired Outcome

Other (requires explanation) I would like her to get no payment from doing my taxes giving the fact she purposely took her time and admitted she was not working and dropped the ball. I also just would like my taxes to be completed therefore I may receive my stimulus. Some of us are still struggling . I WANT MY TAX MONEY I WOULD LIKE HER TO TAKE $0.00 PAYMENT FOR HERSELF OFF MY REFUND. I WOULD LIKE TO BE ABLE TO GET MY STIMULUS.

Liberty Tax Service Response • Aug 28, 2020

Many of your return issues are due to the CO-VID pandemic. When I spoke to to the preparer, she thought she had taken care of the issues other than efiling the return. We are committed to helping our clients navigate the IRS in these difficult times.
I see a different address on the Revdex.com Complaint than our records show.
I have your amendment ready to send, but need to verify your address. Please provide your correct address, all refunds will be sent to this address. This is an IRS rule for amendments.
There will be no charge for the return, but you will need to contact the IRS yourself about your stimulus.
You can call them at XXX-XXX-XXXX

***This is a copy of email I sent to Mr.

Customer Response • Aug 29, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as long as I am able to receive my return as well as the return documents

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Description: TAX RETURN PREPARATION

Address: 9622 Monroe Rd, Charlotte, North Carolina, United States, 28270-1447

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www.libertytax.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Liberty Tax Service, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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