Little India

Initial Business Response / [redacted] (1000, 8, 2015/04/22) */ the customer was suppose to come in sunday night to pick up his glassesthe customer showed up wednesday and asked for their glassesto us it seems someone else claimed them and were given to themand the one kind of glasses this customer is claiming was never in our possessionthere are a lot of glasses and other items are left over and we have in the past years never faced this kind of a problemwe are sorry for his loss Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Multiple employees verified that that the brand of my sunglasses was found and they remembered seeing itAfter putting it aside for me to pick up a few days later, no one was able to find itI do not understand why they would be given to someone else Final Business Response / [redacted] (4000, 12, 2015/04/27) */ We are sorry about you lossWe just don't have your glassesAt this time I can offer you All you can lunch buffet for or dinner on the house for personRegards, [redacted] (its Manager)

This is to verify that this customers complain was addressed.  It was an error made on behalf of the wait staff.  Sometimes mistakes happen.  The Manger went above & beyond to take care of the situation and also reimbursed the customer more than she had expected. Regards, [redacted]...

[redacted]

Initial Business Response /* (1000, 8, 2015/04/22) */
the customer was suppose to come in sunday night to pick up his glasses. the customer showed up wednesday and asked for their glasses. to us it seems someone else claimed them and were given to them. and the one kind of glasses this customer is...

claiming was never in our possession. there are a lot of glasses and other items are left over and we have in the past 17 years never faced this kind of a problem. we are sorry for his loss.
Initial Consumer Rebuttal /* (3000, 10, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Multiple employees verified that that the brand of my sunglasses was found and they remembered seeing it. After putting it aside for me to pick up a few days later, no one was able to find it. I do not understand why they would be given to someone else.
Final Business Response /* (4000, 12, 2015/04/27) */
We are sorry about you loss. We just don't have your glasses. At this time I can offer you All you can lunch buffet for 1 or dinner on the house for 1 person. Regards, [redacted] (its Manager)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]