I am rejecting this response because:no one has called us to resolve this problem. I have not heard from [redacted] or [redacted] the salesmen, or [redacted], the Vice President [redacted]. My wife and I...
have called and left messages for the Vice President. He has never returned our phone calls since my wife called our bank and asked for our options for a loan. He said, he was going to "talk to the CFO", which he has never done.
I am rejecting this response because:yes this panels co.had send they roofer two times but the 2nd time I was able to show that guy were was the leak coming from by me wish I took down some of the plywood off the front of my home and part of the sidings so he can look under the roof and see for him self that some of the nails where still wet . and then that roofer when ahead and take off like 3 solar panels and apply some glue or tar or roof leak stoping and then I told that guy that I need the first 6 solars panels on the front of my house that they need to be install 16 to 24 inches from my gutter so I can replace some of the rotten plywood on the front. so please note: they install this front panels about 3 inches from the gutter and that is a problem and that is why I bean try to get in touch with mr. [redacted] and he never respond to me by email or by phone. all so note that mr [redacted] do come to my home like 4 month a go for another issue. that was that they the installer of the panels lay down the panels all on even not level so he take care of that issue but this is deference . and just yesterday 02-28-17 mr [redacted] email me to say that the case is clause. ok why is so dificult for this co, and greensky bank to call me and solve this problem...
Mr. [redacted] has not contacted 1st Light Energy reporting concerns with his solar system. Mr. [redacted]'s system was installed per contract. Per his solar monitoring, the system has exceeded all benchmarks for production. We welcome the opportunity to analyze Mr. [redacted]'s electric bills to determine if a...
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]
[redacted] has had a pre-existing roof leak issue by his front window. My technician who was on site to inspect the system and the roof leak issue. During my technician visit he found the solar system to be in complete functional state with no issue's. The generation values were...
compared to the values on the Enlighten website where the data from the customers system gets sent. These numbers were found to be identical. 1st Light Energy compared the generation numbers to the expected estimates and also found the system to be doing better than expected. The customers roof leak issue is not solar related and has been an ongoing issue in the customers home for quite sometime to cause dry rot in some places. There is also a section on the window that has been repaired prior from the type of material used and the stains. The customer changes his number to where 1st Light Energy can not get in contact with him. I checked my call log and voice mail history and found the customer has not called myself once to discuss. 1st Light Energy has also extended our services to the customer if and when he needed the panels removed so a qualified roofer can fix the issue, 1st Light Energy would coordinate the appointment. Points:1. Customer roof had a preexisting issue that was not disclosed by customer2. Solar system is producing better than expected since system turn onThank you [redacted] - 1st Light Energy - Warranty and Service Manager[redacted]
I am rejecting this response because: The sales person never asked for an email, he simply made one up, that email does not exist and does not even contain our correct spelling of our last name. As for the e-signature we completely understand that they style of signature does not match but this is not the case in our situation. The paper copy that was given to us after we called to obtain it had the wrong initials and spelling of my name. The sales manager did contact us, and nothing was resolved. He stated he never obtained an email from us and does not know where that email came from. He also stated that he no longer works in our area. We also informed him that the contract was not valid because the signature and initials are not correct and that they did not match what he has stated to us. He had no explanation on why it was not correct.
We have presented an offer and that is all we are able to do.
I am rejecting this response because:no one has called us to resolve this problem. I have not heard from [redacted] or [redacted] the salesmen, or [redacted], the Vice President [redacted]. My wife and I...
have called and left messages for the Vice President. He has never returned our phone calls since my wife called our bank and asked for our options for a loan. He said, he was going to "talk to the CFO", which he has never done.
I am rejecting this response because:yes this panels co.had send they roofer two times but the 2nd time I was able to show that guy were was the leak coming from by me wish I took down some of the plywood off the front of my home and part of the sidings so he can look under the roof and see for him self that some of the nails where still wet . and then that roofer when ahead and take off like 3 solar panels and apply some glue or tar or roof leak stoping and then I told that guy that I need the first 6 solars panels on the front of my house that they need to be install 16 to 24 inches from my gutter so I can replace some of the rotten plywood on the front. so please note: they install this front panels about 3 inches from the gutter and that is a problem and that is why I bean try to get in touch with mr. [redacted] and he never respond to me by email or by phone. all so note that mr [redacted] do come to my home like 4 month a go for another issue. that was that they the installer of the panels lay down the panels all on even not level so he take care of that issue but this is deference . and just yesterday 02-28-17 mr [redacted] email me to say that the case is clause. ok why is so dificult for this co, and greensky bank to call me and solve this problem...
The complaint has been settled with the company thank you for your help. Complaint id 11710039
Mr. [redacted] has not contacted 1st Light Energy reporting concerns with his solar system. Mr. [redacted]'s system was installed per contract. Per his solar monitoring, the system has exceeded all benchmarks for production. We welcome the opportunity to analyze Mr. [redacted]'s electric bills to determine if a...
larger system may be required to cover his usage.
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
[redacted] has had a pre-existing roof leak issue by his front window. My technician who was on site to inspect the system and the roof leak issue. During my technician visit he found the solar system to be in complete functional state with no issue's. The generation values were...
compared to the values on the Enlighten website where the data from the customers system gets sent. These numbers were found to be identical. 1st Light Energy compared the generation numbers to the expected estimates and also found the system to be doing better than expected. The customers roof leak issue is not solar related and has been an ongoing issue in the customers home for quite sometime to cause dry rot in some places. There is also a section on the window that has been repaired prior from the type of material used and the stains. The customer changes his number to where 1st Light Energy can not get in contact with him. I checked my call log and voice mail history and found the customer has not called myself once to discuss. 1st Light Energy has also extended our services to the customer if and when he needed the panels removed so a qualified roofer can fix the issue, 1st Light Energy would coordinate the appointment. Points:1. Customer roof had a preexisting issue that was not disclosed by customer2. Solar system is producing better than expected since system turn onThank you [redacted] - 1st Light Energy - Warranty and Service Manager[redacted]
1st Light energy has come to a conclusion and figured out that the rep miss informed him of his info. We aren’t charging him a cancellation fee.
I am rejecting this response because: The sales person never asked for an email, he simply made one up, that email does not exist and does not even contain our correct spelling of our last name. As for the e-signature we completely understand that they style of signature does not match but this is not the case in our situation. The paper copy that was given to us after we called to obtain it had the wrong initials and spelling of my name. The sales manager did contact us, and nothing was resolved. He stated he never obtained an email from us and does not know where that email came from. He also stated that he no longer works in our area. We also informed him that the contract was not valid because the signature and initials are not correct and that they did not match what he has stated to us. He had no explanation on why it was not correct.