LivingSocial, Inc

Please remove/disregard my complaint against LivingSocialThe issue has been resolvedThanks,*** ***

On March 11, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on March 13, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she was
unable to use her voucher for *** Texas and would like a full refund
LivingSocial apologizes for any confusionOur refund policy
states that a voucher can be refunded to credit card within the first seven
days of purchase, or to Deal Bucks through the expiration date of the deal*** *** did not reach out to LivingSocial regarding her purchase until
November 12, This voucher expired on September 3, As *** ***’s
request was outside of the refund policy, no refund was issuedAt this time,
we have issued a full refund to *** ***’s credit card as a courtesy
$was refunded to the card ending on March 20, The funds will
post to her account within three to five business days
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

On February 21, 2014,
the Revdex.com received a complaint about LivingSocial from *** *,
Revdex.com Case Number ***LivingSocial received the complaint
on March 7, 2014. *** * sent a complaint via the Revdex.com regarding LivingSocial
because he purchased a deal to *** for an all in one printer, but the
coupon code isn't working
We understand *** *’s experience was disappointing, and we're sorry
for thatWe would like to investigate this issue for them but aren't able to
locate their LivingSocial account based on the information providedIf *** *
would please respond and let us know the email address on their LivingSocial
account or the voucher number, we would be happy to assist further
Best regards,
***

I hope this gets through! In the last two days I've called the corporate office times and sat on hold for over two hoursToday I finally made contact with a personAfter explaining the situation, that the merchant isn't responding to my calls, emails, or messages, I had decided to call to get my money backThis is the second time I've used your services and have had terrible experiencesThis will be the lastI called to explain the situation, and although outside of my seven day period, asking for my cash back because I no longer wish to do business through youAfter repeating herself multiple times, I asked for a supervisor, multiple timesShe denied me from speaking With a supervisorTelling me that they'll tell you the same thingI had to say I was recording the call (which I was not because I know that's not legal) and she completely flipped on meFinally, I asked again, "then can I please speak to a supervisor"After more minutes on hold she comes back to tell me her supervisor is busy and she doesn't know when she will contact meAre you kidding? I've wasted over two hours on the phone trying to contact someone from your office and I finally do and they're the rudest CSR I've EVER spoken toI just need my money back because I will not be using your site, especially after my terrible experience this afternoonIf someone can please contact me to help me, it would be so appreciatedNo one has EVER called me backBeen over two weeks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
On November 6, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our (Response Date) response on November 19, *** rejected LivingSocial's response via the Revdex.com because she feels that the she did not get the full deal as offered on LivingSocial
I have rejected Living Social's response dated November 20, I purchased a deal on Living Social that is not accurately representedLiving Social has validated my assertion that the deal is not accurately represented Living Social states, "The doctor will explain the 5-page report, and the goals set by ***Depending on the goals, the physician will recommend different plans that range in price." No where on the Living Social deal page is there reference to "different plans that range in price" The Living Social deal page should include "different plans that range in price." (see deal below)
"The goals set by ***" (i.e., number of pounds I would like to lose in a week) discussion revolves around the "different plans that range in price." For a given number of pounds per week, there is a corresponding price The more pounds I would like to lose in a week, the higher price I would need to pay (See attached worksheet for prices.)
Living Social stated in their November response, "*** also received four B-injections and *** injections" In response to their statement, I asked them for dates I asked them for dates because their statement is not trueLiving Social stated in November response, "Living Social does not have access to medical records and cannot speak to when or how these injections were administered." I have highlighted the portion which should read "are" "Were" implies they happened They did speak on the injections (see underscore above)As shown below, "feel and look fantastic with weight-management package with B-and *** injections." I request a refund since I purchased this deal without being advised there are "different plans that range in price."
Regards,
*** ***

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our May 7, response on May 7, *** rejected LivingSocial's response via the Revdex.com because she has experienced several issues since receving a Deal Bucks refund for the very first purchase she made with LivingSocial.
LivingSocial has reviewed ***'s request and we want to apologize for the negative experience she has hadAs a courtesy, we issued a refund back to her credit card ending in ***Additionally, we have issued Deal Bucks to her LivingSocial account.
Deal Bucks are a dollar-for-dollar form of LivingSocial currencyUnless specifically restricted by the Fine Print of a deal, they will automatically be applied to your purchaseThis type of credit expires in one yearWe hope that this resolves ***'s issue.
Best regards,
***

On November 15, 2016, the Revdex.com received a complaint about LivingSocial from *** ***, Case Number ***LivingSocial received the complaint on November 16, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to
process a refund for an expired voucher. LivingSocial apologizes for the experience that Ms*** had with this dealWe are unable to process a credit card or *** refund for this voucher as it is outside of the seven day refund policyHowever, if Ms*** has any emails or documentation showing she contacted the merchant, we may be able to issue a refundIf the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Ms*** is interested in sending documents, she can send it to ***In this email she will need to include the numbers *** in the subject lineOnce we receive that documentation, we will be happy to issue a refund.We hope this resolves Ms***'s issue.Best regards,Lillian B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have attempted to navigate the living social help system, which is labyrinthine and full of dead ends and direct email is not possible, which is concerning to me
I have reached out to *** already with no success, I simply would like my $refunded by living social
Regards,
*** ***

On November 24, 2014, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on December 12, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because she
requested a refund for a voucher for *** *** *** *** *** *** ***
but has not received it yet*** *** has also been unable to locate her
account, and has been awaiting contact from LivingSocial’s Payments team
LivingSocial apologizes for any frustration regarding this
matterOur Payments team takes our consumer’s privacy and security seriously
They received a report from *** that *** *** had disputed a payment
made to LivingSocial, citing it as fraudulentTo protect *** ***’s
security, the account was closed to prevent further fraudulent purchases from
being madeOur Payments team is actively working with *** *** to resolve
any issues with her account and the purchase for *** *** *** *** *** *** ***
We hope that this resolves *** *** 's issue
Best Regards,
Sarah

I purchased a voucher for $to spend at the *** *** restaurantWhen I went to the restaurant, however, it was out of businessI have called the company several times seeking a refund and each time been told that a supervisor is handling it, but they have refused to tell me if or when I will receive a refundI have a case # and voucher # but your web site won't let me put it in because it seems to think it's a SS #

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This payment was for a SERVICE which was scheduled for several weeks after payment This SERVICE was NOT PROVIDED, nor could the provider of the service be reached (phone not in service) Therefore, it would be IMPOSSIBLE to have requested a refund within days As far as I am concerned this is a SCAM I have also filed a complaint with my credit card company Thank you
Regards,
*** ***

On June 28, 2016, the Revdex.com received a complaint about LivingSocial from ">*** ***, Case Number ***LivingSocial received the complaint on June 28, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchants marked the voucher redeemedLivingSocial apologizes for the experience that Ms***had with this dealOur records indicate that we have refunded her in the amount of $back to the original form of paymentLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us
We hope this resolves Ms***’s issueBest regards,
Tayler H***

Was gifted a voucher for a massage No one at the business would answer the phone and was not able to redeem Many other people had the same experience (see yelp http://www.yelp.com/biz/noelanis-massage-therapy-honolulu) Livingsocial would not give me a refund, stating that the original person had to call them to get the refund themselves This makes no sense, as it was a gift to me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have multiple livingsocial accounts But Livingsocial's claim that I received deal bucks by "game LivingSocial's Me+Program fraudulently" is incorrectAll deal bucks I have on my account is due to refund of unwanted purchase made on 5/16/I attach one of order confirmation, which livingsocial charged $on my credit card.
Please ask livingsocial send a print of all refunded dealbuck to show full history of my account, which will show all dealbuck were from this one single transaction instead of "game LivingSocial's Me+Program fraudulently".
I don't ask for livingsocial to reinstate my account, but just my refund money paid by credit card.
Regards,
*** ***

On March 6, 2015, the Revdex.com received a complaint
about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our March 16, response on March 19,
Mr*** rejected LivingSocial's response via the RevDex.com because he wanted to advise that he will dispute the $charge with
his credit card
LivingSocial
apologizes for any frustration in regards to thisMr*** is free is
reach out to his card company regarding the chargeWe are unable to confirm if
or when a refund was processed as the claim listed is under a different email
addressWe are acting in accordance with our Privacy Policy listed here: ***
We hope that this resolves Mr***'s issue
Best Regards,
Sarah

Complaint: ***
I'm rejecting this response because I think Living Social's "automatic
links" for the Me + promotion are faultyI know for a fact
that all deals were purchased with the link I sentYes, one of my friends
bought deals under one transaction but how can you say that "doesn't
count" that's two purchases! I know deals were bought through the link I
sentLiving Social claims the 3rd one just didn't go throughThat's not true!
The 3rd one did go through because my friend got the deal.
I've heard of a number of other people who have encountered
the same response form LivinSocialTheir Customer Service replies every time
with: Sorry, the link didn't go through, there is nothing we can do

On January 4, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 5, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she was
not satisfied with the quality of the calendars she received from ***.comShe
is requesting a full refund for the vouchers that were purchased
LivingSocial apologizes for any frustration regarding this
matterWe do not show that *** *** has reached out to us for assistance
LivingSocial is happy to look into this matterIn order to best assist her, we
request that *** *** give LivingSocial a call at ###-###-####We are unable
to assist in the matter until *** *** contacts usFrom there, LivingSocial
can investigate the matter, and provide a resolution
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
This is very disappointingLivingsocial cannot contact the Columbus ***? Livingsocial claims they have paid the ***, the *** seems to claim they have not, and I have no proof to offer in the argument; from either sideIf they cannot contact the *** to help resolve this, how am I expected to get it resolved?
*** ***

On February 23, 2014,
the Revdex.com received a complaint about LivingSocial from ***
*** ***, Revdex.com Case Number ***LivingSocial received the complaint
on
March 7, ** *** sent a complaint via the Revdex.com
regarding LivingSocial because he never received the second blanket that he
ordered from ***
LivingSocial apologizes
for the inconvenience that *** experienced with this dealA refund
in the amount of $has been processed back to the card originally used for
this purchaseTo make up for the shipping, Deal Bucks have also been
credited to ***’s accountThese Deal Bucks will automatically be
applied to ***’s next purchase, unless restricted in the Fine Print
of the deal
We hope that this
resolves ***’s issue
Best regards,
***

Dear ***,
rgb(34, 34, 34) background-">We received a complaint from *** *** *** on March 22, as submitted to the Revdex.com on March 18, *** claims that we misrepresented to *** the deal that we marketed on his behalf for *** *** between March and March 19, *** represents in his complaint that he is upset that his deal did not run as a "daily deal," and that LivingSocial did not communicate this change in platform to *** *** *** further states that he was concerned by the price differential that appeared on the website
According to our records, we informed *** and his colleagues that they would be running a deal for an extended period of time on the LivingSocial website in our initial email to the merchant, explaining that the deal would be live for a total of days The terms of the deal that *** approved prior to this deal going live and which LivingSocial then marketed on LivingSocial's website were exactly the same as the terms of the deal that went live the previous time that *** *** marketed a deal through LivingSocial The price differential to which *** refers is an occasional promotion, the cost of which LivingSocial absorbs, to increase the urgency behind a purchase
When we received word from ***'s colleagues that they were unhappy with the deal that they approved and then published on LivingSocial's website, we removed the deal from the LivingSocial website at ***'s and his colleagues' request
LivingSocial apologizes that *** and his colleagues were unhappy with their experience on LivingSocial's website *** should feel free to contact me directly with any other issues he would like to discuss at ***Sincerely,
*** ***
Senior Counsel
LivingSocial, Inc