LKC Services

Here at [redacted] , we understand that when working with electronics there may be instances where a product is defective or stops working.? That is why we offer a DAY 100% REPLACEMENT GUARANTEEWith a replacement, there is NO RESTOCKING FEE.? According to our policy, any REFUND - for whatever reason, is subject to a restocking feeAlthough this fee is termed a "restocking fee" in reality the fee isn't merely for placing the item back on the shelf.? It is to recover costs related to the return of the product such as: the packaging materials, the labor to test returned products, track returns and update inventory, the overhead and inventory holding costs, etc..? To keep prices as low as possible, we do not inflate the prices to absorb these costs, instead, individual returns incur a fee.? Unfortunately we are unable to grant the request for a full refund.? We apply our policies across the board to ensure that each and every one of our customers is treated equally and fairly.? Our return policy can be found here: ? [redacted] ? We do apologize if customer service was unsatisfactory.?

This Customer has COMPLETELY fabricated the situation to meet their own need to lash out at this company for not doing what he wanted!Below is the ACTUAL transaction message sent as of the middle of August:"The initial locksmith obviously tried to program this remote thinking it was an [redacted] FCC ID This "locked" the remote up so of course no one else could do anything else with it, no dealership or locksmith can do anything for this customer until the remote is re-virginized (a $fee for the GQ4's)The initial locksmith stated, "it should do something when it is put in the ignition but nothing happened", is 100% incorrect, false, and speaks highly to the inexperience this locksmith has with [redacted] programmingIn fact, NO [redacted] that has not been programmed to the vehicle with do anything! The correct method is to stick the [redacted] in the ignition- nothing happens- then go thru the programming processWhen a bell rings THAT is the signal the remote was accepted to the vehicle Based on this entire transcript of messages back and forth, what should have happened was EXACTLY what Joline suggested on September 4th: Hello, Unfortunately we do not sell to anyone in that area who we would be able to recommend other than doing a [redacted] search for 'automotive locksmith' followed by your postal code If you would like to return the product please click here - http://replacemyremote.com/awrma/guest_rma/index/ The customer chose to try a Dealership- which we NEVER recommend, and for good reasonThey are not experienced in refurbished remotes! The actual order/date of this return would have been: Ordered in June, received from back-order on the 25th of July (days start here), tells us in email on August 25th, "Hi, I just tried to get this key programmed and the locksmith said it was no goodHe says it should do something when it is put in the ignition but nothing happenedThis guy didn't charge me and I will try another locksmith, but if this happens again, I want to return this key." This was the LAST day he could have opened an RMA but chose to go to another programmer insteadSeptember 4th when he again wanted guidance on finding another locksmith, it was ALREADY past the day period he could have opened an RMA but Joline was STILL willing to go several days PAST days to help him outAgain he wanted to try the dealership instead of return itThere is only SO MUCH RMR can do if the customers do not follow our guidance The customer may send the remote back to us, we will have the item flashed clean once again, then re-ship to him if he wishes, but this will be a totally new saleWe will not accept the item back as a return and we will not refund or replace the item at our expenseThe initial locksmith did a huge disservice to this customer- and that is a terrible business practice of theirs to do- but, unfortunately, it has nothing to do with us We will be happy to fix the locksmith's mistake if the customer wants us to, OR we will happily BUY the remote from him if he sends it back to usCurrent market price on a used [redacted] is around $20, depending on the condition of the OEM shell This is the very best RMR can do at this timeAt this time this RMA will be closed as not approved and the customer may continue to contact Joline directly to do a new transaction if they wish."As anyone can see we have sent MANY MANY explanations to him begging him (practically) to follow our advice- which he never does! We also notice that this customer now chooses to go to a scam website (resellerratings.com, a known website that extorts business owners to remove unwanted rating from public viewing) and and such shouts volumes as the the customer's intentionsRevenge for not doing as he wanted.The plain hard truth and facts of the matter are this customer has a very hard time with TIME FRAMESHe had a certain amount of time for our warranty to cover any concerns he may have had from the beginning and consistently chose to wait as long as possible at every stage and every step of the processThis is further proven when he even waits months to even complain to the Revdex.com!We will NOT refund him any money and we will not be extorted by his scam website that he placed his public complaint about usWe are not worried in the least (why would we when resellerrating.com has a Revdex.com rating of an F?!) and would venture that our out of star rating by THOUSANDS of prior buyers from us will stack up quite nicely to his extremely tardy and fabricated star complaint.I have nothing else to say on this matter and nothing else to say or offer to this customerJeff M***, VP

In answer to the final sentence "how am I supposed to know that"? Meaning, how was she supposed to know to check for a locksmith BEFORE she purchased the item that required a locksmith to program it? The answer is VERY simple, common senseIf you are buying something you need to make sure of the availability of the tool needed to make the device work! Our Return Policy outlines that the $fee was required to recoup the shipping expenses of the remote both TO the customer at purchase (which is free when you buy the item) and BACK to us (when the [redacted] is approved which is also free).It makes zero sense for ANY company to offer a product at a reduced price, send the item to a customer for free, have the customer make a mistake, then have the company bear the burden of the customer's mistake! OUR company bears MOST of the burden but has to recover the shipping costs at the very least.In closing I will state that Joppa, MD is VERY close to Baltimore and any [redacted] search for "automotive locksmith near Baltimore, MD" would have gave her MANY, MANY choices, so her reasons for returning the item are, at best, suspect

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:First,? you can not tell me that as a consumer if you have a fee regardless of the cancellation time, this information should be made available right at the place where one is orderingI requested information from the company on where they post this information, and they stated it is in a small gray box in which you would need to click on to read about any information regarding orders.If charging someone a fee this information should be disclosed at the screen of ordering so a consumer may make an informed decision to continue placing the order.? I would never have placed this order if this information had been made available in the screen in which order was being placedHiding this information in a gray box at the bottom of the website page is very deceitful on the part of an online retailer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: ? I never received the item purchased, so how could it possibly be a replacement? ? I was lied to and told the item would be reshipped the same day I called but the following day it was still sitting on a desk and hadn't been shipped? This business was dishonest and has shown me no proof that the original order was ever shippedI think they are making money by taking an 18%restocking fee, not by being fairI am still requesting a full refund because this business did absolutely nothing for me except cause me stress and headache Regards, [redacted] ***

As stated on our website: We guarantee our customers top quality products and that’s why we are able to offer you a FREE Day Replacement Guarantee on our replacement keyless entry remotes and keys Our team works very hard to ensure our products are top of the line so our customers have minimal issues When it comes to any electronics, there is slight chance for a defective product That’s why we have this guarantee in place - to protect our customers in the unlikely event a keyless remote is defectiveIn the event that a customer does not want a replacement but would rather receive a refund, on the bottom of our website's home page, plus the bottom of every other page of our website, is our return policy (https:// [redacted] .com/return-policy/) To keep our everyday prices low, we do note inflate our prices to cover the costs of any overhead associated with returned items Instead, we charge a restocking fee Therefore, we are unable to grant the request to refund the $restocking fee nor the $for shipping To ensure fairness to everyone we apply our policies across the board

We have two shipping options for our Canadian customers - USPS First Class (uninsured) for $and [redacted] (insured) for $A claim cannot be issued on any international shipments sent USPS First Class mail if the package has been lost or stolenThe $insured shipping option will protect customers in the event the package is lost or stolen in transit [redacted] chose the first option, USPS First Class (as noted in his complaint) so unfortunately there no recourse against packages lost or wrongly shipped.? In the future, it is recommended that [redacted] selects [redacted] (INSURED) for shipping

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Well, I guess that response just reinforces the the mentality of the companies leadershipSad indeed Regards, [redacted] ***

We purchased a replacement key for my daughter's Toyota Rav It needed to be programmed for the key to work and a local locksmith which was recommended by this outfit was contacted by me The locksmith said the key provided was the wrong one and provided the correct one and programmed it at our houseI contacted LKC Services to return the incorrect key and they charged me a restocking charge of 18%They said that it is their standard practice even though they were wrong When I said I would give them a bad review their answer was " do what you have to do." Will I deal with them again? No!

Hi, as requested, attached is the receipt for the payment made to LKC Services IncAs mentioned, after payment was made, a month went by before I investigated and found the product to actually be on back order so it was in fact shipped at a much later date Please let me know if there is anything further I can provide, [redacted]

Complaint: [redacted] I am rejecting this response because:warranty ...Says they have a GUARANTEE REPLACEMENT and the PRODUCT DID NOT WORK.....DISCLAIMER is MISLEADING to the PUBLIC...so the company should be made to send a PRODUCT that WORKS or not SELL A WARRANTY for a PRODUCT that DOES NOT WORK....THEY should tell CUSTOMER to NOT BUY A WARRANTY UNTIL AFTER the CUSTOMER finds out if their PRODUCT WORKS....they also say in their other WARRANTY the PRODUCT WILL WORK and if not they will supply a TECHNICIAN to assist you through the VERY SIMPLY PROCESS....COMPANY is a FRAUD and EMPLOYEE's are IGNORANT and RUDE when you question themExtended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase(We have a day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through yearsA replacement is still covered within the original year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by usIn short; we know if a returned product is ours or notWarranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled Regards, [redacted] *** Year Extended WarrantyReplace My Remote’s extended warranty protects you if the product you purchased from us stops functioning at any time up to years due to malfunctioning electronics or partsThe extended warranty must be purchased at the time of product purchase.Extended Warranty DisclaimerExtended Warranty Flat Price: $7.99Start Date: Coverage start date begins the 31st day after product purchase(We have a day replacement guarantee for all products)Coverage Terms: Warranty extends from the original purchase date through yearsA replacement is still covered within the original year warranty period.Product Covered: The exact product/part number purchased from Replace My Remote.IMPORTANT NOTE: All of Replace My Remote’s products are specially marked and are trackable only by usIn short; we know if a returned product is ours or notWarranty returns that do not pass our scan will not be serviced.Coverage Terms: See belowCancellation: The extended warranty is non-refundable and cannot be cancelled

I would never purchase anything from this business I bought one for my Subaru Forester and could not find anyone who could successfully program it I contacted them and asked for assistance and they actually replied, "Sorry." They are the antonym of customer service You'd be better off throwing your cash in a river

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The documentation they provided does not include the many phone calls I made after purchasing the product As I mentioned, the customer care team I spoke with multiple times said I had months to return the product if it did not work and it doesn't work Never did they say anything about the day return policy Again, how can there be a policy of between days and days you can request replacements when the product doesn't work in the beginning? They tell me my RMA is approved yet there was never a prepaid label sent to me to print I continued to request for it to be resent and all they would do is respond that it was sent on the 5/ I opened that email and there is no option to print a pre-paid label I went ahead at my own expense to mail the product back on 6/ I purposely paid the additional cost for certified mail as I can't trust the company at this point that they would acknowledge received the product backLast week I received a voicemail that they shipped me out a new key because they realized the board on the key was bad and to call with any questions Did I ask for a new key? No! Were they to pay for postage? Yes! Did they? No! At this point, guess will get in contact with my son to see if he can swing by to see if the key works and if it does not, then guess I will out more additional costs Regards, [redacted]

"Here at LKC Services we want to ensure that customers have all necessary information before making a purchase.? On our website's home page it states:? ? Replacement keyless entry fob remote programming-? ? Some keyless remotes are self-programmable with step by step instructions that we include with orders when applicable.? Many of the newer smart keys and keyless remotes (2005+) are NOT self-programmable and require special equipment for programming by an automotive locksmith.? We urge our customers to contact a Locksmith Professional in their area to make certain they are able to program replacement keyless entry remotes for your specific vehicle.? This will save you and us some time/money in the case the local locksmith in your area is unable to program your specific keyless entry remote.Also, on the bottom of our website's home page, plus the bottom of every other page of our website, is our return policy (https://replacemyremote.com/return-policy/).? To keep our everyday prices low, we do note inflate our prices to cover the costs of any overhead associated with returned items.? Instead, we charge a restocking fee.? ? Therefore, we are unable to grant the request to refund the $restocking fee nor the $for shipping.? To ensure fairness to everyone we apply our policies across the board

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: there is nothing new in the response -- it is the same "blame the customer" for buying Replacemyremote.com's defective products, which were sold based on their and deceptive advertising and promises of guarantees that were never intended to be honoredI incurred additional damages in reliance on the and deceptive statements on the company's website as well as in email that it sent to me in conjunction with my purchase of the productsI followed the instructions given and incurred damagesI received a refund of the purchase price I paid for their worthless products from the payment processor, who agreed with my complaintReplacemyremote.com refused to refund my money without deducting substantial amounts for a bogus "restocking fee" and shipping costs.As far as the complaints about me suing the company for their deceptive trade practices, that will happen and will be determined under Texas lawBut whether or not I sue Replacemyremote.com has no bearing on the fact that their products were defective, they were sold under and deceptive statements, and the company's guarantees are worthless Regards, [redacted] ***

The customers that come to our site to purchase keys and remotes either already have a locksmith lined up to program the product or READ THE ENTIRE WEBSITE and see that hiring someone to do the programming if they cannot do it themselves is a possabilityPerhaps we should have what exact plastic polymer the keys are made of and the alchemical and metallurgical properties the metal is cast with? The point is that we cannot place every imaginable scenario in every product page so the customer does not have the inconvenience of having to click their mouse a few extra times! What I find most sad here is that the customer is fighting, tooth and nail, over a twenty dollar bill! He took a risk and bought a key, had it cut, and found out he did not have all the facts before he bought the key and worse yet, did not CALL FIRST before buying the keyHe wants this company to pay for his lack of foresightHe needs to take his new key to a locksmith and have a PROFESSIONAL finish the job instead of wasting his time (and more importantly, my time) badgering a respectable company into giving him his full twenty dollar bill backRegardless of his demands, he CUT the key so it is worthless to everyone EXCEPT HIM! So why should we refund him anything?

According to the United States Postal Service's tracking service, [redacted] ***'s original purchase was delivered to her home on April 13th, After speaking with the [redacted] ***, we understood that the package must have been lost in the mail and, following our business policy, agreed to send her a free replacement The replacement was to be shipped regular first-class mail by the United States Postal Service - the same way as her original purchase (which normally takes -business days) We DO offer a guaranteed day United Parcel Service shipping for an additional $and an expedited, overnight [redacted] shipping for an additional $ [redacted] did not request nor pay for these special shipping options Once her replacement remote was pulled, packaged and ready to ship we called to ensure that [redacted] had not yet received her ORIGINAL purchase At this point [redacted] just wanted a full refund According to our business policies which are posted online [redacted] , we offer a free 100% REPLACEMENT guarantee We also offer a day refund guarantee minus an 18% restocking fee Since [redacted] requested a refund within days of her original purchase, she was entitled to, and received, a refund minus the 18% restocking fee (The restocking fee is to cover labor costs and packaging material of the original purchase.) For the reasons listed above, we unfortunately can not grant [redacted] ***'s request for a full refund We must apply our policies across the board to ensure that all customers are treated equally and fairly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: The representatives at replacemyremote.com do not dispute that I filled out the information on their product selection tool correctly.I did so and their tool recommended a product that is incompatible with my vehicleTherefore I consider this to be an error on their part.To the extent that the Revdex.com exists to help consumers find trustworthy businesses I do not believe that replacemyremote meets the criteria to be considered a recommended merchant.I could not, in good conscience, recommend them to anyone I know personallyHad I been aware of their customer service I would have avoided them in the first place Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am not worried about the $10, however when I called I was told ours would be programmedI would not of wasted my time with ordering something that I could just order thru the dealer and pay the same amountI will NOT recommend this company to anyone and I will make sure I let anyone who asks know the problems I have had I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]