July 6, 2016Regarding: Complaint ID [redacted] To Whom It May Concern;Thank you for contacting us regarding this matter.We strive for nothing less than a beautiful and welcoming community for all of our residents, and take great pride in the customer service we provide each and every day.When we were contacted via email by our resident regarding her concerns of the irrigation-system wetting her patio, we responded immediately, and re-directed the sprinkler head away from the patio.Unfortunately, the force of the water was too strong, which moved the sprinkler head back into its original position, facing and wetting the patio in the early morning hours.The resident contacted us again, and we had our maintenance team address and correct this issue, again.Furthermore, to avoid any further inconvenience for our resident, we requested for our irrigationContractor to Come out to disengage and shut off this particular sprinkler headWe were told it had been completed, which, in turn was communicated to the resident as wellUnfortunately, it had not been shut off.Upon notifying the office a third time, the sprinkler head was immediately disengaged.The resident who had filed the complaints has communicated with our leasing manager at [redacted] on several occasions in person and via emailEach time, her concern was acknowledged immediately, responded to, and action was taken.Furthermore, she has also spoken with our leasing manager about the possibility of a reimbursement for her damaged possessionsShe was asked to provide us with information regarding the damaged items, and its valueWe have not received this information yet.We will be happy to reach out to her to discuss an appropriate reimbursement of her water-damaged belongings, which were located on the patio.Julia S
November 23rd, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania [redacted] Dear [redacted] We have followed up with [redacted] regarding his concern of amenity availability at [redacted] *** in Elkridge, MDBelow are steps we are taking to ensure we don’t have any future issuesWork with the staff on how to better resolve resident’s issues and making sure there is improved communication and concern exhibited for their issueReview amenity availability with ownershipEnsure property amenities are marketed accurately.After speaking with [redacted] , it seemed like he was happy with our plan and I let him know to reach out to me with any future concerns.If you have any questions, feel free to give me a call at [redacted] Thank you.Sincerely,Patrick B***Regional Portfolio ManagerThe Bozzuto Group
October 30, Dear [redacted] :Please be advised that this firm represents the Bozzuto GroupI write on behalf of my client to respond to the above referenced complaint.This dispute has been ongoing for some time [redacted] has retained counsel and asserted claims against Bozzuto relating to the flooring in his condominium unitI have been defending the claim on behalf of BozzutoEarlier this week, the parties reached an agreed upon settlement of the disputeI expect a formal settlement agreement will be executed shortly, and that [redacted] will be withdrawing his claim with theRevdex.com.Please contact me if you wish to discuss this matter further.Sincerely,Kevin S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards and thank you for your time, [redacted]
January 4, [redacted] Complaint iD [redacted] Dear [redacted] ***,I do understand your concerns and am sorry you were not informed of the carpet feeCustomer service is very important to us and we do want your experience to be positive,I am Writing to let you know we have reconsidered our decision on the professional Carpet fee and Will waive this fee due to the miscommunication, it is with our sincere apologies, that we did not communicate our policy to you from the lease signing.Please let me know if you have any additional questions or concerns.Regards,Lisa H [redacted] Bozzuto Management [redacted] ***, Suite ***, Greenbelt, MD || ***[redacted] | Bozzuto.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ---Dear MsH***, Thank you for reconsidering your decision and agreeing to waive the professional carpet cleaning fee due to miscommunicationI appreciate you listening to my concerns and working with me to resolve the issueYour flexibility to consider individual circumstances will make Bozzuto a company I would recommend to my family, colleagues, and friends.Sincerely,*** ***
Dear Mr***:Please see our response below to complaint ***:We Screen and qualify all applicants at *** *** Market the same exact wayThe ADU program is no exceptionWhen paperWork for an ADU applicant is received, all of the documents are reviewed thoroughly and typed into a spreadsheet for verificationIf the onsite team at *** *** Market does ever have a question, they do reach out to DCHD for clarificationThis is a regular practice since We Want to ensure accuracy and Compliance within the ADU programUnfortunately we are unable to disclose perSonal information or facts regarding other applicants however, we do report all qualified ADU applicants that lease an apartment at the property annually to DCHD for auditing purposesIt is incorrect to say that any applicant at *** *** Market was illegally qualified.It is also possible to apply at another property and pass through the screening results and qualify for the ADU program but not somewhere else even if the income and documents are the sameThe settings for passing applicants through Credit/background screenings are property specificAdditionally, all properties have an individual ADU lease covenant with specific procedures and guidelines for that particular propertyIn effect, the ADU program does not function in the exact same way at all properties.The property is in receipt of Ms***'s notice to vacate for December 15, Her December rent will be prorated at her leased rate less the month to month fee which was waived in bothNovember and December.Best,Bridget R
To Whom itMay Concern,In response to the Complaint received on July 18, in regards to the failure to enforce or strict Smoking policy:Management has held several meetings with the residents whom have lodged this formal complaint, During such meetings, both the General Manager and Assistant
General Manager have expressed our sincerest apologies to the resident and informed them of the legal actions that we have taken to ensure that the disruptive party is removed from the property as soon as possibleWe immediately sent a 30-day cure or quit to the disruptive party and have since received a court date due to their non- complianceWe are currently awaiting a writ for another lease violation by the same party, which may be received prior to the scheduled court date for this offenseWe have done everything within our power from a legal perspective to resolve the issue as soon possible.In addition to taking legal action, we have attempted to compensate the affected party by allowing for flexibility regarding their lease renewal decision as well as offered a rental discount for the incovenience that this pending issue has caused themManagement has made extensive efforts on several occasions to ease their frustrations as we use the appropriate legal channels to resolve this ongoing issue.Please do not hesitate to Contact our Management Office of any additional information is required, We look forward to resolving this issue as soon as legally possible
Revdex.com:
I appreciate your assistance in helping me get a response from the Brompton House ManagementI spoke with Patrick from their management team who addressed my concerns.
Thank you,
*** ***
October 19, 2015Dear *** ***,Thank you for the correspondence regarding the complaint by *** *** ***Throughout *** ***'s tenure at *** ***, we have made every effort to resolve his concerns promptlyThe complaints forwarded to us are based on the validity of his security refund
and Our duty to provide him with necessary explanations throughout the refund processIn lieu of his complaints, *** *** was informed in writing regarding the status of his security deposit refund and the amount on March 26, The letter was sent via United States Postal Service to his last known address.In regard to the questionable nature of the rent structure, the charges were clearly identified and acknowledged by both parties in a Reservation Agreement, signed and dated on October 16", 2013, as well as on his Lease Agreement, signed and dated on October 24th, 2013.On March 3, 2014, *** *** requested an apartment transfer that we granted due to personal concernsUsually, there is a transfer fee associated with changing apartments during the lease term, but as a courtesy, the fee was waived and applied to the rent on the new apartmentHe has a question concerning the amount of the refund provided to him upon move out of *** *** *** #***, Gaithersburg, MD *** (03/11/2014)The total refund to *** *** for apartment #*** was $1,(check #: *** $& check #: *** $1,332.61)This is consistent with the entire backup provided to *** ***.He also questioned the amount of the refund provided to him upon move out of *** *** *** #***, Gaithersburg, MD ***After vacating apartment ***, *** *** received a refund of $The total refund provided to the resident for apartment #*** did not include the final water billWe waived this final bill as we decided to forgo charging the cost in as a final courtesy for *** ***.In response to the service requests concerning his air conditioning unit, please note that our onsite maintenance inspected the unit within hours and worked diligently to resolve the issuesEach Subsequent service request was also responded to within hoursThe A/C motor was replaced within business days and our maintenance team made *** ***'s apartment priority.We appreciate *** ***'s residency at *** and value him as a residentI look forward to hearing from you and resolving this situation.Thank you,Kris H.Regional Portfolio Manager
Date: Tue, Aug 16, at 12:PMSubject: FW: AliTo: "***@myRevdex.com.org" Good Afternoon, *** *** *** has agreed to waive all fees required to complete the roommate transfer for *** *** and refund the first month’s rent in the amount of $1160.00. Please let me know if you need anything else. Sincerely, Pam A
From: *** * Date: Thu, Aug 3, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Bozzuto did reach out and they
resolved my issueYou can withdrawal my complaint.Thanks for your help!***
From: Lisa H***Sent: Wednesday, December 16, 2:PM To: ***com'Subject: *** *** ComplaintDear *** ***,Please accept my apologies for the confusion over *** ***'s move out policyI also apologize if the team at *** *** did not provide you a thorough
explanation, I am writing to clarify the policy that is in place,*** *** does requires at the time of move out, proof of steam cleaning the carpets or a fee will be charged for the steam cleaning.This can be found in Paragraph #of your lease and it states:#CLEANING: you must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen alliances, patios, balconies, garages, carports and storage roomsYou must follow move out cleaning instructions if they have been providedIf you don't clean adequately, you'll be liable for reasonable cleaning charges.In addition, your move out acknowledgement letter states that you have the option to either shampoo your carpet or pay the fee to have them cleaned, Below is taken from your acknowledgment letter.Please note that you must have your carpets professionally steam cleaned and return with your keys a copy of the receiptIf you would like for management to do the cleaning for you, it is a fee that differs per the unit sizeIf you are in a flat level unit the cost is $105, and if you are in a townhome it is $Please note if we don't receive the copy of the receipt, this charge will be charged to you and deducted from your security deposit.l am so sorry but I can not waive this requirementPlease let me know if you have additional questions or concerns.Thanks,Lisa H***Regional Portfolio Manager Bozzuto Management Company | Founded on ValuesBuilt on Integrity *** *** *** * Suite *** Greenbelt, MD ***-*** Phone | bozzuto.com
*** *** *** *
*** *** *** *** *** *** ** ***
*** ** *** *** *** *** * *** *** *** *** *** * ***
*** *** *** ** *** ***
*** *** ***Please allow this letter to serve as a response to the complaint filed by ***
*** *** *** claims that “Bozzuto.” owes *** *** *** *** *** $4,for a “firewatch bill” relating to a sprinkler pipe failure that occurred at the condominiums in January *** *** claim is without merit.First, “Bozzuto" did not develop, build, or sell the condominiumsThe developer was *** *** *** ***Second, the design and construction of the condominiums complied with all codesThere was no “defect” with the sprinkler pipe in question that would trigger the developer’s warranty obligations.The sprinkler pipe that failed was located in *** *** garageThis particular garage configuration is uniqueIt is the only handicap accessible garage in the communityBecause of the accessibility requirements, this garage was built wider than the rest of the garages in the communityThe wider garage configuration required a small extension to the side of the building at the rearThe extension requires thc addition of a steel beam to carry the exterior wall above the bump out.The steel beam is set under the floor truss system, and projects down from the ceilingThe projection is extended further from the ceiling since the steel beam blocks the path for both the gas and electric services that feed each of the homes on this side of the buildingThose services originate in the meter room at the side of the building and terminate in each homeThe bulkhead’s projection requires the addition of two additional sprinkler heads in the garage below the bulkheadThe bulkhead was intentionally built slightly oversized to allow for the proper amount of insulation to be placed around the sprinkler pipesThe pipes were completely insulated on all sides.*** *** *** *** *** *** ** *** ** *** * *** That this home is several years old and faced several winters (including the polar vortex of 2014) confirms the area was fully insulatedFurthermore, the County inspected the area in question prior to the developer obtaining its certificate of occupancy, and the County noted no issues with the installation of the sprinkler pipes.The sprinkler pipe failure was a result of the unique blizzard conditions this past winter; it was not due to any defect in design or constructionNevertheless, the developer paid for all repairs relating to the sprinkler pipe failure as a gesture of good faithIt had the drywall and insulation removed and replaced, the sprinkler pipe repaired,and the bulkhead air-sealed and re-insulated.The developer is not responsible for the firewatch bill associated with the pipefailure.Please contact me with any questions,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
June 5, 2015To Whom It May Concern:Thank you for bringing this issue to my attention*** *** has been contacted and assured that he will not incur a valet trash fee until next year upon his lease renewingHe was very happy with this informationAlso, we confirmed his renewal rate of $
versus the $increase indicted in his letter for May's renewal.Please feel free to contact us should you require additional information.Sincerely,Danelse CRegional Associate
*** *** *** *** *** ** *** **
*** *** *** ***
*** *** *** ***
*** *** ***
*** ***I have resolved the sprinkler burst repair cost issue with Bozzuto (no agreement was reached as to fault)Please indicate as much on the Revdex.com site.***
*** ***
*** *** ** *** ***January 4, 2014To Whom It May Concern;Thank you for contacting us regarding this matter.*** *** *** had initially reserved an apartment home at *** *** on 11/1/with a modate of 11/7/Upon reserving her new home, she paid a $non-refundable
application fee to process her application, as well as a reservation fee of $200, which is non-refundable after three daysThis has been explained to *** *** in person prior to signing the reservation agreement.The reservation agreement further states in writing that "Please understand that any cancellation notifications received after the 3'"day• 11/4/- will not receive a refund."The reservation agreement was hand signed by ***on 11/1/Ifnecessary, a copy of the signed reservation agreement can be provided.On 11/6/2015, one day prior to *** *** taking occupancy of her new apartment home, she cancelled her reservationShe did not receive the $reservation fee back since the apartment home was reserved for her for six days, and not available to be marketed to anyone else during this time.Please feel free to reach back out to me with any questions or concerns.I have previously communicated with *** *** via phone in November 2015.Sincerely,Julia S*General Manager
July 6, 2016Regarding: Complaint ID [redacted] To Whom It May Concern;Thank you for contacting us regarding this matter.We strive for nothing less than a beautiful and welcoming community for all of our residents, and take great pride in the customer service we provide each and every day.When we were contacted via email by our resident regarding her concerns of the irrigation-system wetting her patio, we responded immediately, and re-directed the sprinkler head away from the patio.Unfortunately, the force of the water was too strong, which moved the sprinkler head back into its original position, facing and wetting the patio in the early morning hours.The resident contacted us again, and we had our maintenance team address and correct this issue, again.Furthermore, to avoid any further inconvenience for our resident, we requested for our irrigationContractor to Come out to disengage and shut off this particular sprinkler headWe were told it had been completed, which, in turn was communicated to the resident as wellUnfortunately, it had not been shut off.Upon notifying the office a third time, the sprinkler head was immediately disengaged.The resident who had filed the complaints has communicated with our leasing manager at [redacted] on several occasions in person and via emailEach time, her concern was acknowledged immediately, responded to, and action was taken.Furthermore, she has also spoken with our leasing manager about the possibility of a reimbursement for her damaged possessionsShe was asked to provide us with information regarding the damaged items, and its valueWe have not received this information yet.We will be happy to reach out to her to discuss an appropriate reimbursement of her water-damaged belongings, which were located on the patio.Julia S
November 23rd, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania [redacted] Dear [redacted] We have followed up with [redacted] regarding his concern of amenity availability at [redacted] *** in Elkridge, MDBelow are steps we are taking to ensure we don’t have any future issuesWork with the staff on how to better resolve resident’s issues and making sure there is improved communication and concern exhibited for their issueReview amenity availability with ownershipEnsure property amenities are marketed accurately.After speaking with [redacted] , it seemed like he was happy with our plan and I let him know to reach out to me with any future concerns.If you have any questions, feel free to give me a call at [redacted] Thank you.Sincerely,Patrick B***Regional Portfolio ManagerThe Bozzuto Group
Please be aware that the issuer has been resolved by refunding $as requested by the residentIf you have any questions, don't hesitate to contact me
October 30, Dear [redacted] :Please be advised that this firm represents the Bozzuto GroupI write on behalf of my client to respond to the above referenced complaint.This dispute has been ongoing for some time [redacted] has retained counsel and asserted claims against Bozzuto relating to the flooring in his condominium unitI have been defending the claim on behalf of BozzutoEarlier this week, the parties reached an agreed upon settlement of the disputeI expect a formal settlement agreement will be executed shortly, and that [redacted] will be withdrawing his claim with theRevdex.com.Please contact me if you wish to discuss this matter further.Sincerely,Kevin S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards and thank you for your time, [redacted]
January 4, [redacted] Complaint iD [redacted] Dear [redacted] ***,I do understand your concerns and am sorry you were not informed of the carpet feeCustomer service is very important to us and we do want your experience to be positive,I am Writing to let you know we have reconsidered our decision on the professional Carpet fee and Will waive this fee due to the miscommunication, it is with our sincere apologies, that we did not communicate our policy to you from the lease signing.Please let me know if you have any additional questions or concerns.Regards,Lisa H [redacted] Bozzuto Management [redacted] ***, Suite ***, Greenbelt, MD || ***[redacted] | Bozzuto.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ---Dear MsH***, Thank you for reconsidering your decision and agreeing to waive the professional carpet cleaning fee due to miscommunicationI appreciate you listening to my concerns and working with me to resolve the issueYour flexibility to consider individual circumstances will make Bozzuto a company I would recommend to my family, colleagues, and friends.Sincerely,*** ***
Dear Mr***:Please see our response below to complaint ***:We Screen and qualify all applicants at *** *** Market the same exact wayThe ADU program is no exceptionWhen paperWork for an ADU applicant is received, all of the documents are reviewed thoroughly and typed into a spreadsheet for verificationIf the onsite team at *** *** Market does ever have a question, they do reach out to DCHD for clarificationThis is a regular practice since We Want to ensure accuracy and Compliance within the ADU programUnfortunately we are unable to disclose perSonal information or facts regarding other applicants however, we do report all qualified ADU applicants that lease an apartment at the property annually to DCHD for auditing purposesIt is incorrect to say that any applicant at *** *** Market was illegally qualified.It is also possible to apply at another property and pass through the screening results and qualify for the ADU program but not somewhere else even if the income and documents are the sameThe settings for passing applicants through Credit/background screenings are property specificAdditionally, all properties have an individual ADU lease covenant with specific procedures and guidelines for that particular propertyIn effect, the ADU program does not function in the exact same way at all properties.The property is in receipt of Ms***'s notice to vacate for December 15, Her December rent will be prorated at her leased rate less the month to month fee which was waived in bothNovember and December.Best,Bridget R
To Whom itMay Concern,In response to the Complaint received on July 18, in regards to the failure to enforce or strict Smoking policy:Management has held several meetings with the residents whom have lodged this formal complaint, During such meetings, both the General Manager and Assistant
General Manager have expressed our sincerest apologies to the resident and informed them of the legal actions that we have taken to ensure that the disruptive party is removed from the property as soon as possibleWe immediately sent a 30-day cure or quit to the disruptive party and have since received a court date due to their non- complianceWe are currently awaiting a writ for another lease violation by the same party, which may be received prior to the scheduled court date for this offenseWe have done everything within our power from a legal perspective to resolve the issue as soon possible.In addition to taking legal action, we have attempted to compensate the affected party by allowing for flexibility regarding their lease renewal decision as well as offered a rental discount for the incovenience that this pending issue has caused themManagement has made extensive efforts on several occasions to ease their frustrations as we use the appropriate legal channels to resolve this ongoing issue.Please do not hesitate to Contact our Management Office of any additional information is required, We look forward to resolving this issue as soon as legally possible
Revdex.com:
I appreciate your assistance in helping me get a response from the Brompton House ManagementI spoke with Patrick from their management team who addressed my concerns.
Thank you,
*** ***
October 19, 2015Dear *** ***,Thank you for the correspondence regarding the complaint by *** *** ***Throughout *** ***'s tenure at *** ***, we have made every effort to resolve his concerns promptlyThe complaints forwarded to us are based on the validity of his security refund
and Our duty to provide him with necessary explanations throughout the refund processIn lieu of his complaints, *** *** was informed in writing regarding the status of his security deposit refund and the amount on March 26, The letter was sent via United States Postal Service to his last known address.In regard to the questionable nature of the rent structure, the charges were clearly identified and acknowledged by both parties in a Reservation Agreement, signed and dated on October 16", 2013, as well as on his Lease Agreement, signed and dated on October 24th, 2013.On March 3, 2014, *** *** requested an apartment transfer that we granted due to personal concernsUsually, there is a transfer fee associated with changing apartments during the lease term, but as a courtesy, the fee was waived and applied to the rent on the new apartmentHe has a question concerning the amount of the refund provided to him upon move out of *** *** *** #***, Gaithersburg, MD *** (03/11/2014)The total refund to *** *** for apartment #*** was $1,(check #: *** $& check #: *** $1,332.61)This is consistent with the entire backup provided to *** ***.He also questioned the amount of the refund provided to him upon move out of *** *** *** #***, Gaithersburg, MD ***After vacating apartment ***, *** *** received a refund of $The total refund provided to the resident for apartment #*** did not include the final water billWe waived this final bill as we decided to forgo charging the cost in as a final courtesy for *** ***.In response to the service requests concerning his air conditioning unit, please note that our onsite maintenance inspected the unit within hours and worked diligently to resolve the issuesEach Subsequent service request was also responded to within hoursThe A/C motor was replaced within business days and our maintenance team made *** ***'s apartment priority.We appreciate *** ***'s residency at *** and value him as a residentI look forward to hearing from you and resolving this situation.Thank you,Kris H.Regional Portfolio Manager
Date: Tue, Aug 16, at 12:PMSubject: FW: AliTo: "***@myRevdex.com.org" Good Afternoon, *** *** *** has agreed to waive all fees required to complete the roommate transfer for *** *** and refund the first month’s rent in the amount of $1160.00. Please let me know if you need anything else. Sincerely, Pam A
From: *** * Date: Thu, Aug 3, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Bozzuto did reach out and they
resolved my issueYou can withdrawal my complaint.Thanks for your help!***
From: Lisa H***Sent: Wednesday, December 16, 2:PM To: ***com'Subject: *** *** ComplaintDear *** ***,Please accept my apologies for the confusion over *** ***'s move out policyI also apologize if the team at *** *** did not provide you a thorough
explanation, I am writing to clarify the policy that is in place,*** *** does requires at the time of move out, proof of steam cleaning the carpets or a fee will be charged for the steam cleaning.This can be found in Paragraph #of your lease and it states:#CLEANING: you must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen alliances, patios, balconies, garages, carports and storage roomsYou must follow move out cleaning instructions if they have been providedIf you don't clean adequately, you'll be liable for reasonable cleaning charges.In addition, your move out acknowledgement letter states that you have the option to either shampoo your carpet or pay the fee to have them cleaned, Below is taken from your acknowledgment letter.Please note that you must have your carpets professionally steam cleaned and return with your keys a copy of the receiptIf you would like for management to do the cleaning for you, it is a fee that differs per the unit sizeIf you are in a flat level unit the cost is $105, and if you are in a townhome it is $Please note if we don't receive the copy of the receipt, this charge will be charged to you and deducted from your security deposit.l am so sorry but I can not waive this requirementPlease let me know if you have additional questions or concerns.Thanks,Lisa H***Regional Portfolio Manager Bozzuto Management Company | Founded on ValuesBuilt on Integrity *** *** *** * Suite *** Greenbelt, MD ***-*** Phone | bozzuto.com
*** *** *** *
*** *** *** *** *** *** ** ***
*** ** *** *** *** *** * *** *** *** *** *** * ***
*** *** *** ** *** ***
*** *** ***Please allow this letter to serve as a response to the complaint filed by ***
*** *** *** claims that “Bozzuto.” owes *** *** *** *** *** $4,for a “firewatch bill” relating to a sprinkler pipe failure that occurred at the condominiums in January *** *** claim is without merit.First, “Bozzuto" did not develop, build, or sell the condominiumsThe developer was *** *** *** ***Second, the design and construction of the condominiums complied with all codesThere was no “defect” with the sprinkler pipe in question that would trigger the developer’s warranty obligations.The sprinkler pipe that failed was located in *** *** garageThis particular garage configuration is uniqueIt is the only handicap accessible garage in the communityBecause of the accessibility requirements, this garage was built wider than the rest of the garages in the communityThe wider garage configuration required a small extension to the side of the building at the rearThe extension requires thc addition of a steel beam to carry the exterior wall above the bump out.The steel beam is set under the floor truss system, and projects down from the ceilingThe projection is extended further from the ceiling since the steel beam blocks the path for both the gas and electric services that feed each of the homes on this side of the buildingThose services originate in the meter room at the side of the building and terminate in each homeThe bulkhead’s projection requires the addition of two additional sprinkler heads in the garage below the bulkheadThe bulkhead was intentionally built slightly oversized to allow for the proper amount of insulation to be placed around the sprinkler pipesThe pipes were completely insulated on all sides.*** *** *** *** *** *** ** *** ** *** * *** That this home is several years old and faced several winters (including the polar vortex of 2014) confirms the area was fully insulatedFurthermore, the County inspected the area in question prior to the developer obtaining its certificate of occupancy, and the County noted no issues with the installation of the sprinkler pipes.The sprinkler pipe failure was a result of the unique blizzard conditions this past winter; it was not due to any defect in design or constructionNevertheless, the developer paid for all repairs relating to the sprinkler pipe failure as a gesture of good faithIt had the drywall and insulation removed and replaced, the sprinkler pipe repaired,and the bulkhead air-sealed and re-insulated.The developer is not responsible for the firewatch bill associated with the pipefailure.Please contact me with any questions,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
June 5, 2015To Whom It May Concern:Thank you for bringing this issue to my attention*** *** has been contacted and assured that he will not incur a valet trash fee until next year upon his lease renewingHe was very happy with this informationAlso, we confirmed his renewal rate of $
versus the $increase indicted in his letter for May's renewal.Please feel free to contact us should you require additional information.Sincerely,Danelse CRegional Associate
*** *** *** *** *** ** *** **
*** *** *** ***
*** *** *** ***
*** *** ***
*** ***I have resolved the sprinkler burst repair cost issue with Bozzuto (no agreement was reached as to fault)Please indicate as much on the Revdex.com site.***
*** ***
We've contacted the customer and provided the remedy sought
*** *** ** *** ***January 4, 2014To Whom It May Concern;Thank you for contacting us regarding this matter.*** *** *** had initially reserved an apartment home at *** *** on 11/1/with a modate of 11/7/Upon reserving her new home, she paid a $non-refundable
*General Manager
application fee to process her application, as well as a reservation fee of $200, which is non-refundable after three daysThis has been explained to *** *** in person prior to signing the reservation agreement.The reservation agreement further states in writing that "Please understand that any cancellation notifications received after the 3'"day• 11/4/- will not receive a refund."The reservation agreement was hand signed by ***on 11/1/Ifnecessary, a copy of the signed reservation agreement can be provided.On 11/6/2015, one day prior to *** *** taking occupancy of her new apartment home, she cancelled her reservationShe did not receive the $reservation fee back since the apartment home was reserved for her for six days, and not available to be marketed to anyone else during this time.Please feel free to reach back out to me with any questions or concerns.I have previously communicated with *** *** via phone in November 2015.Sincerely,Julia S