Londoff Johnny Chevrolet Inc

Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@londoff.com
The customer purchased a Chevrolet Spark in July 2013. He returned with the vehicle at 24,000 miles in September 2014. He was having issues with the Spark. We could not duplicate the issues. He...

brought the Spark back several times for various recalls and the issues we could never duplicate. He was given a Cruze to drive as a courtesy, while his Spark was being worked on. He really loved the Cruze. It is a larger vehicle than the Spark and drives differently. He desperately wanted to trade the Spark for a Cruze. He was upside down on the Spark so there was no equity to work with and the Cruze is a more expensive automobile. In November 2014, Mr. [redacted] was able to trade him out of the Spark and into a Cruze at a loss to the dealership of $2,152. We also had to take an additional loss on his Spark when we sold it of $1,622. (On a side note, the new owner of his Spark has not had any issues with the vehicle since taking ownership.) We feel we have been more than generous with this customer. We have reviewed his paperwork extensively and there is no mention of his sales tax. If a customer wants the sales tax included in the purchase of their vehicle or if we negotiate the sales tax in the deal it is always noted in the paperwork and both parties must sign it. There is absolutely no mention of taxes. At this point, we feel we have gone above and beyond to assist this customer. Thank you for you assistance.

[redacted] came into our service department for a recall on his 2000 Impala.  We replaced the valve cover and the gasket.  As for his window and wet seat, unfortunately, his window is not operational.  He is aware of this problem.  His car now has Internal...

Transmission Codes.  This issue is in a completely different part of the engine and the replacement of the valve cover and gasket is in no way related to his current problems.  Repairs of this nature are normal for vehicles with 131,000 plus miles.  Even with proper maintenance systems fail with age.  His vehicle is still here at our dealership.  We told him $800 was the estimate for the repair.  We will know more once we look at the vehicle more closely.  To date, he has not paid anything to our dealership.  He had authorized our service department to give him an exact diagnostic.  At this time, since he is not willing to pay for the repair, we have had to put his vehicle on hold until further notice.  He can pick up his car at his convenience.  If he would like us to proceed with the repair, he must understand he will need to pay for it.  Thank you for your assistance.

We contacted Ms. [redacted] regarding her vehicle.  We performed a free diagnostic review of her car ($62.50) and determined that her vehicle needs a new water pump.  The vehicle also needs to have the coolant flushed out because she intermixed two different coolants.  We offered her...

information on financing the repairs.  At this point, we are waiting to hear back from the customer on how she would like to proceed.

On November 28 2017 the vehicle was repair an the customer was responsible for 200.00 (CUSTOMER PAY DEDUCTIBLE ONLY) balance was paid by General Motors.If you need more information, Please let us know we will be glad to help.Thank You [redacted]

We have received the complaint from Mr. [redacted].  Attached you will find a copy of the signed Buyers Order and copy of the signed Theft Protection Program.  Unfortunately, we can not refund the $299 for this program because it was already applied to Mr. [redacted] vehicle before he took...

delivery.  We are refunding him $118.29 for his trade in difference.  Thank you for your assistance in this matter.

[redacted] has dropped the title off at the dealership and we have forwarded it along with the taxes to the State of Illinois.

I did receive the message from the dealership late.  However, they made repairs with old parts.  My car is still leaking.  They offered me a 10% discount.  They also offered me an employee discount on the repairs.  I feel the repair should be at no cost because they have never fixed the leak.  They told me it would be another seven hour job.

[redacted] had her 2003 Chevrolet Blazer towed to our dealership because the vehicle would not crank and would not start.  It was the first we had seen the vehicle.  Our service adviser explained that we would need to perform a diagnostic test on her vehicle at an hourly shop rate of...

$140.00.  The minimum diagnostic charge would be $67.50.  [redacted] agreed.  Our technician performed a starting system check  and verified that it was a bad starter.  Our technician smacked the starter with a hammer to loosen any debris that may be leading to the problem and the vehicle started.  This was explained to [redacted].  She denied the recommended replacement of the starter.  We did not instruct her to purchase a new key.  Her current issues are not related to her initial complaint.  Given the age of the vehicle and the mileage, it is not unusual for there to be multiple issues.  We have explained all of this to [redacted].  She has paid for the initial diagnosis and a new key. We will need to perform an additional diagnostic test to determine what is wrong with her vehicle.  Thank you for your assistance in this matter.

Thank you for assisting us with this customer.  [redacted] and [redacted] purchased  a 2016 Chevrolet Trax from Johnny Londoff Chevrolet on July 14, 2016.  The vehicle loan was financed through their credit union. We gave the title to the [redacted]s on July 14, 2016.  We had them sign and...

date the title indicating they received it.  Attached is a copy of the title including their signatures, indicating they received it.  Unfortunately, they failed to pay their sales tax in a timely manner.  The State of Illinois says they received the taxes on the purchase on October 25, 2016.  They were due by August 15, 2016.  The State of Illinois assessed late fees and penalties because the taxes were paid late.  The responsibility for the taxes falls to the consumer.  The statement from the State of Illinois clearly states the the [redacted]s did not make full payment by the required due date.  The Final Notice of Tax Due from the State of Illinois Department of Revenue is dated January 31, 2017.  It clearly states "To avoid cost of collection fees, additional penalties and interest for this assessment, you must pay on or before March 2, 2017.  (Attached is the Final Notice of Tax Due that [redacted] dropped off at our dealership on Friday, March 24, 2017.)  We hope this clears up any confusion. Thanks again.

Mr. [redacted]'s 2014 Impala has 71,000 miles.  His warranty has expired.  We are working closely with General Motors to get his vehicle repaired at little to no cost to him.  Today we replaced the Cam Shaft Sprockets.  After the vehicle is test driven we will know better if the...

repair was successful.  General Motors also issued a $2,000 Owner Loyalty for Mr. [redacted] for the purchase of a new vehicle. He has an outstanding loan on the vehicle that will be need to be paid off when he makes a purchase.  Our sales team, has attempted to trade him out of his car but to date he has been reluctant.  We are doing everything we can to get his car repaired properly or get him traded into a new vehicle.

Our dealership recently upgraded our website.  In the process, there were a few issues with pricing.  We have corrected all of the errors that we could find.  The vehicle in question has an MSRP of $29,270.  Somehow duplicate incentives were applied to several vehicles on our...

website. We have attached the actual invoice for the vehicle Ms. [redacted] is purchasing.  We explained to her what had happened.  It is unreasonable to assume that we would discount a vehicle $14,370!  We explained the situation to Ms. [redacted].  She has agreed to purchase the vehicle for $18,300.  That price still represents a significant loss for our dealership but we made the deal as a sign of good faith.  At this point, we are waiting for Ms. [redacted] to come and pick up the vehicle.  She has already signed all the necessary paper work.  Thank you for your assistance.

Complaint[redacted]
I am rejecting this response because:I do not want another new vehicle both from GM or from Johnny Londoff. At this point in time I do not trust GM anymore and I dont want to get stuck with another new car with a high payment and have these kinds of issues anymore. Right now the only thing I am interested in is my money back.
Sincerely,
[redacted]

On April 13, 2018 we responded to [redacted] original complaint.  We offered her a 50% discount on the new repair as a good will gesture.  We also had a member of our sales team contact her regarding trading out of this vehicle.  Given the age and the high mileage, additional repairs may be needed.  Thank you.

We have talked with the customer regarding her concerns.  We can not refund her for the ECM.  If it is faulty, there is a full factory warranty on it and it can be replaced at no charge to her.  As for her brakes, we have offered to repair but as of now, she has not brought the truck...

in for us to look at it.  We are doing everything we can do to assist her.  Thanks for your assistance.

Contact Name and Title: [redacted] Marketing
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@londoff.com
The customer purchased a 2015 Chevrolet Spark - base model. The MSRP on the vehicle was $13,095. We gave the customer "Supplier Pricing" on the vehicle - $12,926. He also received the...

$500 available rebate. Unfortunately, he did not qualify for all of the incentives available on this vehicle. These incentives included - Trade Assist and Incremental Private Offer. We initially offered him $1,000 for his trade in (Because he received Supplier Pricing, he did not qualify for the $2,000 Trade Assist that was listed on our web site) and when that was not sufficient, we upped it to $1,500.(1). He decided not to trade in his vehicle so the Trade In discount was not applied to his purchase price. He also did not qualify for the $1,000 Incremental Private Offer. (2) That totals $3,000 in incentives that he did not qualify for. Here are the disclaimers for the two incentives he did not qualify for.
(1) Must trade in a 1999 or newer vehicle. Not available with GM EMPLOYEE or GM SUPPLIER. Powertrain (Engine, Transmission, drive axles) must be in good working order. Trade must be able to be sold retail. This is not a GM Rebate. See dealer for details.
(2) CHEVROLET IS ANNOUNCING AN INTERNET PRIVATE OFFER FOR SELECT CUSTOMERS. CUSTOMERS WHO RECEIVE THIS OFFER CAN USE IT TOWARD THE PURCHASE OR LEASE OF AN ELIGIBLE NEW AND UNUSED CHEVROLET MODEL DETAILED BELOW. IMPORTANT PROGRAM NOTES: - ONLY CUSTOMERS WHO RECEIVE THIS OFFER ARE ELIGIBLE. THERE WILL NOT BE A MANIFEST LIST. - THIS OFFER MAY ONLY BE USED ONCE TOWARDS THE PURCHASE/LEASE OF AN ELIGIBLE VEHICLE. - ONLY ONE QUALIFYING DOCUMENT MAY BE USED FOR REDEMPTION PER PURCHASE/LEASE. - THIS OFFER CAN BE TRANSFERRED TO INDIVIDUALS RESIDING IN THE SAME HOUSEHOLD. BOTH THE TRANSFEROR'S (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE'S RESIDENCY MUST BE VERIFIED WITH CURRENT DRIVER'S LICENSE OR STATE IDENTIFICATION. VERIFICATION OF ELIGIBILITY: CUSTOMERS MUST PROVIDE PRINT OUT OF EMAIL WHICH CONTAINS AN AUTHORIZATION NUMBER TO DEALER TO RECEIVE THIS OFFER. DEALER MUST OBTAIN A NINE (9) DIGIT APPROVAL CODE BY LOGGING INTO WWW.GMGLOBALCONNECT.COM OR CALLING THE AUTOMATED SYSTEM AT X-XXX-XXX-XXXX. THE APPROVAL CODE WILL APPEAR ON THE CUSTOMER-DEALER AGREEMENT (CDA). DEALER MUST PRINT THE CDA (IF CALLING X-XXX-XXX-XXXX, THE CDA WILL BE FAXED TO THE DEALER). DOCUMENTATION FOR AUDIT REQUIREMENTS: - DEALER MUST DENOTE/AUTHENTICATE ON THE EMAIL WITH SIGNATURE AND DEALER CODE FOR EACH INDIVIDUAL AUTHORIZATION NUMBER USED. ONLY LEGIBLE COPIES ARE ACCEPTABLE DUE TO NEED TO RETAIN WITHIN EACH DEAL JACKET FOR GM AUDIT PURPOSES. - A COPY OF THE CUSTOMER'S DRIVER'S LICENSE AND PRINTED OR FAXED CUSTOMER-DEALER AGREEMENT (CDA) MUST BE RETAINED IN THE DEAL FILE. - IF TRANSFERRED TO AN INDIVIDUAL RESIDING IN THE SAME HOUSEHOLD, PROOF OF ELIGIBILITY ALONG WITH PROOF OF RESIDENCY (DRIVER'S LICENSE OR STATE IDENTIFICATION) FOR THE TRANSFEROR (ORIGINAL INTENDED CUSTOMER) AND TRANSFEREE MUST BE RETAINED IN THE DEAL JACKET. May not be stackable with all incentives. See dealer for details.
These disclaimers are featured prominently on our web site under the Pricing Information. The customer purchased his vehicle at a fair price. When he was still not happy we gave him floor mats and a cargo mat for the back of his Spark. Please let me know if I can be of any further assistance.

Two times ago she was in and paid for the oil change.  The next time she came in and we did another one within 3,000 miles.  We started an oil consumption test.  In order to start this test , you need to have a fresh oil change and come in every 1,000 miles to check the oil.  Her...

warranty will expire at 100,000 miles.  We want her to come in before the warranty expires, so she won’t be charged that $3,000-$4,000 bill.  I’ve called the customer and left her a message to try to explain it to her that she needed a fresh change before we could start this test.  We are not trying to take advantage of her.  I will try to call her again and ask what else we should do.  I would be glad to give her a free oil change, but hopefully she will come back every 1,000 miles so we can check the levels to see if we need to go further with her timing chains, which would be covered if she’s under the 100,000 miles.

Thank you for assisting with this customer complaint.  [redacted] brought his 1998 Chevrolet S10 Pick Up in on September 2.  His vehicle security light was on and the truck would not start.  We performed a diagnostic exam on the vehicle.  The codes indicated there was an issue...

with the passlock sensor and the ignition lock cylinder.  We removed and replaced the passlock sendor, ignitions cylinder and coded it and cut a new key as original key was very worn. Performed theft learn procedure, cleared codes and verified vehicle was starting and no coded were resetting at this time.Approximately, two weeks later, Mr. [redacted] returned and the security light was on while the truck was running.  We again checked for codes and new code came up.  This code led us to the actual ignition switch.  We removed and replaced the switch.  We cleared the codes and verified all systems were operating as designed after repair.The two repairs that were performed were for separate issues.  We did discount both tickets substantially as a courtesy.  His actual labor costs for both repairs was $769.50.  He paid $577.19.  His parts for his vehicle were $434.61 and he paid $409.03.We diagnosed the issues as the were presented to us.  We performed the work indicated by the diagnostic codes.  Thank you again for your assistance.

[redacted] attempted to purchase a 2017 Spark on 12/14/17.  At that time, she was told she needed to supply us with her bankruptcy discharge paperwork to complete the loan process.  On 12/23/17, we contacted her and told her she must return the car until she can provide proof that her...

bankruptcy was discharged. She never complied.  On 1/3/18 we were forced to repo our vehicle.  She finally called our salesperson, [redacted], back after we had repo'd our vehicle.  He told her she needs to bring her key back and she get all of her belongings from the car and she her bankruptcy is discharged we will resubmit her paperwork.  On January 10, our attorney checked into the matter and the bankruptcy was still not discharged.  Apparently, she had filed the bankruptcy on 10/30/17.  As of today, she has still not come to the dealership with the key to get her belongings.  At this point, we have instructed our staff to remove her items from our vehicle and box them up and clean the car up for resales.  We paid over $300 to repo the vehicle, clean it and discount it for the miles driven.  We will not reimburse for the insurance she had to purchase to drive our car for 3 weeks.  Thank you for your assistance.

Complaint: [redacted]
I am rejecting this...

response because after I spoke with [redacted], their Marketing Director, she informed me that a check was overnighted to my lender and should be received Wednesday 4-26-17. My balance has not changed and still remains the incorrect amount. There is also the fact that once I originally noticed the error I immediately contacted the dealership and [redacted] informed me that everything added on to my file would be removed after 30 days. It was day 32 when I wrote my reviews and the day after [redacted] contacted me to inform me that she would take care of everything. Which means that not only did the dealership add on things I never approved, but they also lied to me about fixing them the first time. It took a second round of arguing to get anything done.
Sincerely,
[redacted]

We have reviewed the latest submission by [redacted].  Attached is a copy of the on line credit application.  At the bottom of page two it clearly states "By submitting this form, I authorize the dealer to begin a credit investigation, to process my application to lenders, financial institutions, or third parties in order to process my application."  By submitting their application, they authorized us to run their credit.  If they have issues with their credit, they need to contact the Credit Bureau.  We are not affiliated with the Credit Bureau no do we have any influence on how credit is reported.  Thank you.