Lost & Found

Unfortunately, anyone that is keeping their email needs to accept the $per month fee If the acceptance is not received the emails will be cancelled

The majority of the data used was in constant attempts to reload things that would only partially load before the modem quit workingFurthermore, the modem was unplugged for over a week because it simply stopped workingAt the very least I deserve a refund for the part of the month I had no serviceI have made dozens of calls to technical support (which they can verify) to try to fix this to no avail

As stated in my original complaint, I have discontinued service with Speed Connect due to the fact that they did not provide the high speed internet service as they promised I have switched over to another ISP and no longer use their service at all But Speed connect is still charging me even though I am not using their service anymore I do still have their modem that they are forcing me to hand deliver to them at their business which is located over thirty miles from my home They have stated that even if I do drive the almost miles round trip to hand deliver their modem that they will continue to charge me at full rate for the next days (from today), no matter what I do.I feel this fact is unacceptable They are the ones that did not deliver as promised I paid for high speed service while they only provided dispeeds And I am no longer using their service at all yet I still have to pay them Their very own service department stated they could not provide high speed internet to my location at this time due to them over-selling the service to my area Yet I still have to pay them? That is just plain wrong

I have just received work that our tech ops team has a service call scheduled with the customer for tomorrow

Please be advised that I have reached out to technical operations manager in Arizona His dispatcher Adam will be contacting the customer to schedule a service call to see what we can do here This customer was an acquired customer from an acquisition of CommSpeed in Since that acquisition, we have been working on upgrading all the sites in Arizona which take time I am not sure what has been done to date, but we need the service call to determine what can be done Customer should be hearing from our dispatcher today to schedule a time and we will go from there Additionally, I am working with the local Market Manager on additional options for this customer