Plaza Home Mortgage purchased a lender placed insurance policy on our property on 9/22/ Our loan was then transferred in October Upon transfer, the insurance information was not given to the new servicer and the policy was not cancelled We then sold the property in November We are now trying to get a refund for this policy, as we had insurance We have emailed and faxed proof of insurance to Plaza, although they will not confirm they have received these materials We have been told no information is available about our loan for 8-business days as ‘our loan is transferring in their systems from active to transferred loans.’ Every time we call, we receive a different answer as to what information is available about our loan and when & how we will be refunded for the policy One supervisor suggested we request the refund be sent directly to us, while the next supervisor ( [redacted] ) told us the refund had to be sent to the mortgage company our loan was transf
I paid Plaza Home Mortgage $for Appraisal of property located at *** *** *** - *** - *** ***
When the process was started Plaza Home Mortgage knew my property was a family, floor condominium
After I paid the $ they denied the mortgage based on the fact " They don't handled family, floor condominium
Plaza Home Mortgage purchased a lender placed insurance policy on our property on 9/22/ Our loan was then transferred in October Upon transfer, the insurance information was not given to the new servicer and the policy was not cancelled We then sold the property in November
We are now trying to get a refund for this policy, as we had insurance We have emailed and faxed proof of insurance to Plaza, although they will not confirm they have received these materials We have been told no information is available about our loan for 8-business days as ‘our loan is transferring in their systems from active to transferred loans.’ Every time we call, we receive a different answer as to what information is available about our loan and when & how we will be refunded for the policy One supervisor suggested we request the refund be sent directly to us, while the next supervisor (***) told us the refund had to be sent to the mortgage company our loan was transf
I have a 203k loan with Plaza Home Mortgage Due to no fault of my own, the construction project has been delayed and I received an extension The project is still only weeks behind schedule I requested a week extension but was denied I was told that if the project was not completed by January 1, and a certificate of occupancy was not given, they would foreclose on my loan I have made consistently timely payments and have never missed any payments I was also told that I am now on the Final HUD Foreclosure list The township will not issue a certificate of occupancy unless all work has been completed I escalated my extension request to a supervisor at Plaza Home Mortgage but she refused as well The 203k processor that was assigned to me by Plaza is now delaying the processing pursuant to the contractors 2nd draw for money He is also not returning phone calls I have submitted all paperwork and forms, a
I have always paid my payment electronically Late April I got a call from Plaza saying they had not received my April payment I checked with my bank and confirmed the payment was made through electronic transfer of funds Because it was an actual transfer of funds into Plaza's bank, I could not do a stop payment I then made another payment to Plaza while they researched where they put my payment I had my bank do a conference call with them, then fax over proof directly from my bankI received a letter from Plaza saying they were researching it June I made another mortgage payment for June I figured they were still working on trying to find that lost payment from April and decided to give it a couple more weeks June 21, I get a call that June payment was not received Again I verified it was in fact electronically delivered to Plaza Now I have $worth of payments made that are just missing (although my bank is confident those funds are in Plaza's bank account)
Horrible experience with this company! We recently refinanced so that we could get away from their horrible business, our loan officer alerted them to let them know of the closing date, they noted the account, and received the pay off amount the exact date they were told they were! They reported us to the credit bureau as still be days past dueWhen I contacted them regarding this, they said they showed no record of it being reported late, it only showed reported that the loan was paid offNEVER DO BUSINESS WITH THEM!!!!!!!!!!
I requested to have my payments automatically draftedA letter instructed me to continue making payments until notified of the start date for the draftI made my 8/1/payment because I had not received anything from PlazaThe letter finally arrived on 7/saying the draft would start on 8/Plaza cashed my check dated for 9/on 8/and then drafted my account on 9/for the same exact amount, in essence taking my entire paycheckI called to stop the draft paymentPlaza gave a long run around story with no specifics on when my money would be refundedI was told to send a fax that would take 5-days to receiveThen the research department would review itThen a check may be mailed after reviewSince that was clearly unacceptable, I called my bank, and they stopped the payment inmediately and returned my moneyI later received a letter from Plaza saying I owed a fee for a bad checkI called to say that was not fair nor right since I did not write a bad checkThe error w
We just closed escrow a week ago with Plaza Home MortgageThey are great teamMy family are happy with the serviceWe will refer more friends to themThanks for a well-done work!
We have a mortgage w/Plaza MtgAcct ***They have shut down our account so that we cannot open on lineHaven't received any statements We had a bankrupsy They said that because of the BK we should have requested and filed a Reaffirmation document We never heard of that document until our first phone call to Plaza department 2/7/ We have filed complaints to of their top executives at San Diego address because that was the address given to me *** *** *** *** *** Fontaine they responded by sending their letter to "research dept" Reaffirmations are not filed in Pima County AZ because they conflict with another AZ law Our attorney advised us of this in early Feb Someone at Plaza must know this law or could find out and pass it on to their customer service people so I can find out how much I owe - Plaza just keeps taking money automatically from our checking account of $ Who can help us get Plaza to open our account on line and receive ha
Plaza Home is awesomeI was given credit back during closingThey are really helpful and worked closely with my agent to get me the best dealIf I were to buy another house, I definitely would turn back to them
I made my payment to plaza home mortgage in the amount of $with a bankers check
I received multiple calls from this company stating I never paid themI spoke with a few people and sent over a copy of the check front and back via fax twice two different daysMy bank can show the check was in fact cashed and deposited by the mortgage companyThis is now going on a month that plaza mortgage cant find my money that I paid themThey have sold my mortgage to another mortgage company and told me I need to take up my prior debt with the new mortgage lenderI am exhausted on ways to figure this out and resolve thisI hope you will be able to help me with this issue
Plaza Home Mortgage claims to support the FHA Back to Work program but denied our loan based on the exact guidelines the program was written to addressThe worse part is they strung us along for more than days with a pre-approval, approval and "of course" it will go through, we are just backed up and corporate review is taking longer than anticipatedWe were the classic example of the bawork program without any other issuesWe proceeded as normal, prepared to move, and gave noticeWith days before closing they issued a denial based on time since last short-saleThe program allows one year after short-sale and we are over a year since that eventThey should not be allowed to advertise that they support a program, when in fact, they do notIf they had no intention in following the guidelines of the program, that's fine, but they cannot say that they do and hold up an account from looking elsewhere for over a day period, knowing that consumers are counting on closing dates to move their familiesThis is now causing our family to scramble for another lender, hopefully not lose the house in request for an extension and to look for short term housingThe lack of honesty and untimely return on their decision should make all consumers beware of doing any business with Plaza
Recently, I paid 1/of a payment a couple of weeks in advancePlaza Home Mortgage applied this partial payment to the principleWhen I inquired later, they told me that they would not reapply this partial payment to the monthly payment
STAY AWAY FROM THIS COMPANY! STAY AWAY FROM THIS COMPANY! I have never experience such incompetence from any mortgage company like thisIt was a nightmare dealing with their customer service department whom claimed they are not allowed to discussed my mortgage information with me, the loan holderThey ping pong you from one representative to another as if they are playing a freaking tournament If you get stick with them REFINANCE quicklyI wish they had negative stars to give because they would get negative 100!
Due to high layoffs at my job my salary was cutI am no longer able to handle my monthly mortgageI have called several times and submitted paperwork and was told I cannot get a payment plan or reduce payment sure this financial hardship The loss mitigation team is not helpful at all they seem to run you around in circles until they have you over three months late with your mortgage so that they can foreclose on youI have been sent in circles and not has been done I am just asking for a reduce payment until the salary is back to where it was originallyI am now appealing and it takes for every to get a direct answer I was not allowed to speak to the person who work on my original desicion even though he was free enough to tell the person on the phone with me what I needed to doThere is a serious lack of caring for the customer and the customer service is not good each person will tell you a different story or outcomeat one point I was even told I was approved for a reduce
Not goodWe closed but were owed money since we brought too much in cashiers checks to the closing tableThis bank wired the money to the wrong lawyers, meaning the seller and us could not get paidWe were told it was going to be be resolved the same dayNow it’s two days later and still no check or resolutionCan’t get any info from PlazaIt was just a check for $but it was our moneyI wonder what they are going to do to our taxes etcmakes me nervous that they can’t pay the right peopleMeans the seller isn’t getting his 9k anytime soon either! Still waiting for the check
Worst company to deal withLast minute checks made out to the attorney and ready to close the next morning and another view from under writers Emotional rollercoaster and stress that should of gotten resolved way before the closing was set up
DO NOT DO BUSINESS WITH PLAZA HOME MORTGAGE!
We double paid a mortgage payment via electronic bill pay (by accident...) tried to get a refund, it was very difficult to find someone who actually cared, then there was no sense of urgency to get the money backTalked to three "robotic" people who said the same company lineFinally got a real person who was responsive (Brett) but still no urgency in getting our $2,backVery disappointed, once they have your money (whether they deserve it or not) you are not getting it back anytime soonWould I do business with them again? No, no wayPlaza Customer Service is a contradiction in terms, they are awfulI'm told it will take a week or two to get my refund, since they say they can only snail mail a check! We had no choice getting this firm, they bought our mortgage from someone elsePlaza appears to be another fly-by-night company that has highly questionable business practicesMeanwhile they are making interest on our money while we survive on crackers and water waiting for the "slow-rolled" check to come in! DO NOT DO BUSINESS WITH PLAZA HOME MORTGAGE!
This is the most incompetent, unprofessional, ignorant financial institution I have ever dealt withThey asked for the exact same set of documents times, acknowledged they got them, but wanted them againOperators will not connect you to the person you are trying to reach, they never return calls, and they treat you like you should feel blessed that they even speak to you at allIf there are two brain cells in that entire company that can fire at the same time, I have yet to come across themI would avoid this company like the plague, and immediately fire and replace any mortgage broker who even suggests them as an optionThey are only receiving star because the Revdex.com doesn't give the option to rate them a
I received a letter in April stating that the mortgage company did not have proper insurance documentation from Feb24, to April 6th, and that I needed to provide documentation proving I had hazard insurance on the property during those dates or they would provide insurance and bill me for it I spoke with my insurance agent who faxed and updated their website with the documents needed for proof On May 13, I received another letter stating that this was their 2nd and final attempt to get the insurance documents for Feb - April and that I would be billed for any insurance they provided for my account I called my insurance agent again who, again, sent in the required information needed She spoke with *** who stated that I'd receive a letter that they had the information needed and that I would not be billed I just received a 3rd letter 6/27/stating that I am now being charged $for hazard insurance Information that has now been sent to them ti
Plaza Home Mortgage purchased a lender placed insurance policy on our property on 9/22/ Our loan was then transferred in October Upon transfer, the insurance information was not given to the new servicer and the policy was not cancelled We then sold the property in November We are now trying to get a refund for this policy, as we had insurance We have emailed and faxed proof of insurance to Plaza, although they will not confirm they have received these materials We have been told no information is available about our loan for 8-business days as ‘our loan is transferring in their systems from active to transferred loans.’ Every time we call, we receive a different answer as to what information is available about our loan and when & how we will be refunded for the policy One supervisor suggested we request the refund be sent directly to us, while the next supervisor ( [redacted] ) told us the refund had to be sent to the mortgage company our loan was transf
I paid Plaza Home Mortgage $for Appraisal of property located at *** *** *** - *** - *** ***
When the process was started Plaza Home Mortgage knew my property was a family, floor condominium
After I paid the $ they denied the mortgage based on the fact " They don't handled family, floor condominium
Plaza Home Mortgage purchased a lender placed insurance policy on our property on 9/22/ Our loan was then transferred in October Upon transfer, the insurance information was not given to the new servicer and the policy was not cancelled We then sold the property in November
We are now trying to get a refund for this policy, as we had insurance We have emailed and faxed proof of insurance to Plaza, although they will not confirm they have received these materials We have been told no information is available about our loan for 8-business days as ‘our loan is transferring in their systems from active to transferred loans.’ Every time we call, we receive a different answer as to what information is available about our loan and when & how we will be refunded for the policy One supervisor suggested we request the refund be sent directly to us, while the next supervisor (***) told us the refund had to be sent to the mortgage company our loan was transf
I have a 203k loan with Plaza Home Mortgage Due to no fault of my own, the construction project has been delayed and I received an extension The project is still only weeks behind schedule I requested a week extension but was denied I was told that if the project was not completed by January 1, and a certificate of occupancy was not given, they would foreclose on my loan I have made consistently timely payments and have never missed any payments I was also told that I am now on the Final HUD Foreclosure list The township will not issue a certificate of occupancy unless all work has been completed I escalated my extension request to a supervisor at Plaza Home Mortgage but she refused as well The 203k processor that was assigned to me by Plaza is now delaying the processing pursuant to the contractors 2nd draw for money He is also not returning phone calls I have submitted all paperwork and forms, a
I have always paid my payment electronically Late April I got a call from Plaza saying they had not received my April payment I checked with my bank and confirmed the payment was made through electronic transfer of funds Because it was an actual transfer of funds into Plaza's bank, I could not do a stop payment I then made another payment to Plaza while they researched where they put my payment I had my bank do a conference call with them, then fax over proof directly from my bankI received a letter from Plaza saying they were researching it June I made another mortgage payment for June I figured they were still working on trying to find that lost payment from April and decided to give it a couple more weeks June 21, I get a call that June payment was not received Again I verified it was in fact electronically delivered to Plaza Now I have $worth of payments made that are just missing (although my bank is confident those funds are in Plaza's bank account)
Horrible experience with this company! We recently refinanced so that we could get away from their horrible business, our loan officer alerted them to let them know of the closing date, they noted the account, and received the pay off amount the exact date they were told they were! They reported us to the credit bureau as still be days past dueWhen I contacted them regarding this, they said they showed no record of it being reported late, it only showed reported that the loan was paid offNEVER DO BUSINESS WITH THEM!!!!!!!!!!
I requested to have my payments automatically draftedA letter instructed me to continue making payments until notified of the start date for the draftI made my 8/1/payment because I had not received anything from PlazaThe letter finally arrived on 7/saying the draft would start on 8/Plaza cashed my check dated for 9/on 8/and then drafted my account on 9/for the same exact amount, in essence taking my entire paycheckI called to stop the draft paymentPlaza gave a long run around story with no specifics on when my money would be refundedI was told to send a fax that would take 5-days to receiveThen the research department would review itThen a check may be mailed after reviewSince that was clearly unacceptable, I called my bank, and they stopped the payment inmediately and returned my moneyI later received a letter from Plaza saying I owed a fee for a bad checkI called to say that was not fair nor right since I did not write a bad checkThe error w
We just closed escrow a week ago with Plaza Home MortgageThey are great teamMy family are happy with the serviceWe will refer more friends to themThanks for a well-done work!
We have a mortgage w/Plaza MtgAcct ***They have shut down our account so that we cannot open on lineHaven't received any statements We had a bankrupsy They said that because of the BK we should have requested and filed a Reaffirmation document We never heard of that document until our first phone call to Plaza department 2/7/ We have filed complaints to of their top executives at San Diego address because that was the address given to me *** *** *** *** *** Fontaine they responded by sending their letter to "research dept" Reaffirmations are not filed in Pima County AZ because they conflict with another AZ law Our attorney advised us of this in early Feb Someone at Plaza must know this law or could find out and pass it on to their customer service people so I can find out how much I owe - Plaza just keeps taking money automatically from our checking account of $ Who can help us get Plaza to open our account on line and receive ha
Plaza Home is awesomeI was given credit back during closingThey are really helpful and worked closely with my agent to get me the best dealIf I were to buy another house, I definitely would turn back to them
I made my payment to plaza home mortgage in the amount of $with a bankers check
I received multiple calls from this company stating I never paid themI spoke with a few people and sent over a copy of the check front and back via fax twice two different daysMy bank can show the check was in fact cashed and deposited by the mortgage companyThis is now going on a month that plaza mortgage cant find my money that I paid themThey have sold my mortgage to another mortgage company and told me I need to take up my prior debt with the new mortgage lenderI am exhausted on ways to figure this out and resolve thisI hope you will be able to help me with this issue
Plaza Home Mortgage claims to support the FHA Back to Work program but denied our loan based on the exact guidelines the program was written to addressThe worse part is they strung us along for more than days with a pre-approval, approval and "of course" it will go through, we are just backed up and corporate review is taking longer than anticipatedWe were the classic example of the bawork program without any other issuesWe proceeded as normal, prepared to move, and gave noticeWith days before closing they issued a denial based on time since last short-saleThe program allows one year after short-sale and we are over a year since that eventThey should not be allowed to advertise that they support a program, when in fact, they do notIf they had no intention in following the guidelines of the program, that's fine, but they cannot say that they do and hold up an account from looking elsewhere for over a day period, knowing that consumers are counting on closing dates to move their familiesThis is now causing our family to scramble for another lender, hopefully not lose the house in request for an extension and to look for short term housingThe lack of honesty and untimely return on their decision should make all consumers beware of doing any business with Plaza
Recently, I paid 1/of a payment a couple of weeks in advancePlaza Home Mortgage applied this partial payment to the principleWhen I inquired later, they told me that they would not reapply this partial payment to the monthly payment
STAY AWAY FROM THIS COMPANY! STAY AWAY FROM THIS COMPANY! I have never experience such incompetence from any mortgage company like thisIt was a nightmare dealing with their customer service department whom claimed they are not allowed to discussed my mortgage information with me, the loan holderThey ping pong you from one representative to another as if they are playing a freaking tournament If you get stick with them REFINANCE quicklyI wish they had negative stars to give because they would get negative 100!
Due to high layoffs at my job my salary was cutI am no longer able to handle my monthly mortgageI have called several times and submitted paperwork and was told I cannot get a payment plan or reduce payment sure this financial hardship The loss mitigation team is not helpful at all they seem to run you around in circles until they have you over three months late with your mortgage so that they can foreclose on youI have been sent in circles and not has been done I am just asking for a reduce payment until the salary is back to where it was originallyI am now appealing and it takes for every to get a direct answer I was not allowed to speak to the person who work on my original desicion even though he was free enough to tell the person on the phone with me what I needed to doThere is a serious lack of caring for the customer and the customer service is not good each person will tell you a different story or outcomeat one point I was even told I was approved for a reduce
Not goodWe closed but were owed money since we brought too much in cashiers checks to the closing tableThis bank wired the money to the wrong lawyers, meaning the seller and us could not get paidWe were told it was going to be be resolved the same dayNow it’s two days later and still no check or resolutionCan’t get any info from PlazaIt was just a check for $but it was our moneyI wonder what they are going to do to our taxes etcmakes me nervous that they can’t pay the right peopleMeans the seller isn’t getting his 9k anytime soon either! Still waiting for the check
Worst company to deal withLast minute checks made out to the attorney and ready to close the next morning and another view from under writers Emotional rollercoaster and stress that should of gotten resolved way before the closing was set up
DO NOT DO BUSINESS WITH PLAZA HOME MORTGAGE!
We double paid a mortgage payment via electronic bill pay (by accident...) tried to get a refund, it was very difficult to find someone who actually cared, then there was no sense of urgency to get the money backTalked to three "robotic" people who said the same company lineFinally got a real person who was responsive (Brett) but still no urgency in getting our $2,backVery disappointed, once they have your money (whether they deserve it or not) you are not getting it back anytime soonWould I do business with them again? No, no wayPlaza Customer Service is a contradiction in terms, they are awfulI'm told it will take a week or two to get my refund, since they say they can only snail mail a check! We had no choice getting this firm, they bought our mortgage from someone elsePlaza appears to be another fly-by-night company that has highly questionable business practicesMeanwhile they are making interest on our money while we survive on crackers and water waiting for the "slow-rolled" check to come in! DO NOT DO BUSINESS WITH PLAZA HOME MORTGAGE!
This is the most incompetent, unprofessional, ignorant financial institution I have ever dealt withThey asked for the exact same set of documents times, acknowledged they got them, but wanted them againOperators will not connect you to the person you are trying to reach, they never return calls, and they treat you like you should feel blessed that they even speak to you at allIf there are two brain cells in that entire company that can fire at the same time, I have yet to come across themI would avoid this company like the plague, and immediately fire and replace any mortgage broker who even suggests them as an optionThey are only receiving star because the Revdex.com doesn't give the option to rate them a
I received a letter in April stating that the mortgage company did not have proper insurance documentation from Feb24, to April 6th, and that I needed to provide documentation proving I had hazard insurance on the property during those dates or they would provide insurance and bill me for it I spoke with my insurance agent who faxed and updated their website with the documents needed for proof On May 13, I received another letter stating that this was their 2nd and final attempt to get the insurance documents for Feb - April and that I would be billed for any insurance they provided for my account I called my insurance agent again who, again, sent in the required information needed She spoke with *** who stated that I'd receive a letter that they had the information needed and that I would not be billed I just received a 3rd letter 6/27/stating that I am now being charged $for hazard insurance Information that has now been sent to them ti