Dear Ms [redacted] , Ms [redacted] received two letters asking her to sign her new lease paperwork, it was not doneWe will then send out a termination letter in order to make sure we have plenty of time to release the property for the Owner and it seems to put a little more urgency in our Tenants to return the necessary paperwork in a timely fashionAll Ms [redacted] needed to do was call us and let us know she was sending the paperwork to her co-signor and we would have been fine with thatHowever, she did notMs [redacted] 's lease is scheduled to end July 31, I contacted Ms [redacted] via email and she told me that she did have a copy of her lease but that she read it incorrectlyShe was very apologetic for thatWhen a Tenant calls in a work order, such as the mold she refers to in her complaint, that IS giving us permission to enter the unitWhen Mike goes to a property he knocks and if there is no answer he will enterIf the Tenant specifies they want to be home, then an appointment is set with them Ms [redacted] met with me in my office Wednesday, May 4, and stated she acted hastily and has asked to extend her lease more months which we gladly didI feel she is happy with what has been done and feels safe in her homePlease feel free to contact me should you have any questions or need any further informationRegards , Nora KM [redacted] Residential Property Manager
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11624380, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have actual documentation showing that they drafted more than what was stated previous emailI have lived on that premise for yearsafter my first year they conducted a whole kitchen renovation and left a gaping hole under my sinkMy first year roommate is a witness to thisThis sink clogging problem occurred during my full stay at multiple times during my stay at the premiseThere is no modern drain disposal fixture that was ever installed within the unit even post kitchen renovation of August The person who unclogged the kitchen sink was a man by the name of Mike who works directly under MrDanielnot JuanJuan was non existent and for that matter he was the one that conducted the painting operations and the renovations of the kitchen remodeling and the bathroom, not the uncloggingThe invoiced I am requesting are the invoiced for August Kitchen and bathroom renovationsand Invoices for the repair and repainting of the walls that were drafted subsequent from my 2nd contractual roommates first security deposit draftAfter several complaints to Bob Reed, he personally came into the unit and verified the grey markings around the hole to be the rat access holeHe repaired the hole himself and my 3rd year roommate is witnessIn addition to the trash issueMy apartment was never filled with trashMa'am with all due respect, spontaneous generous has well long been disproved for over yearsPlease do not be swayed by such ludicrous statementsI have all of my emails documented with my conversations with this company in addition I have attached the picture of the hole left under the sink, the hole chewed by the rats from the unit above, a video of the rats parading around the premise(in which no trash is observed)We never had our unit inspected for cleanliness and for that matter I would like to request the actual inspection request, with the date and time of the inspection, in addition to my consent of such an inspection because that never happenedIn addition we had the unit inspected by the EPA and it was confirmed by MrMark Samolis, SSA that MrDaniel has violated the lead based paint hazard code and disclosure law of repair and repaintingI have email documentation of this all as wellPlease let me know if there is anything else that you needLast time I checked, within the Virginia tenant and lessor code, it states that it is the responsibility of the owner and the property manager to ensure that the unit is safe and habitable for the tenantThe AC unit has been kept abridged by duct tape, My front door (the main access to my unit) was almost on the brink of total deteriorationIf said inspection were conducted how can allegations of my leaving trash in my house(which from my understanding I thought people leave in their homes until they are ready to take out.),is the cause for all of this.? If trash was their allegations I would like to receive photography of said trash within my unitMy biggest concern out of all of this is theftIn the previous letter from Nora she stated that there was no stated time MrDaniel was going to conduct such repairs but how can a charge occur for a service that was never completedfurther more I believe this kind of practice was going to happen to my 3rd roommate for the same charges that were charged to my former roommate because said work was never done subsequent to contractual agreementAgain please let me know what else that you will need] Regards, Nicholas [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I am in receipt of your letter referencing the above matter Mr [redacted] has lived in the property since September 2, During that time he changed roommates and a new lease was drawn upAt the move out of his last roommate, an inspection was done and damage to the property was foundThe former roommate was charged at move out in order for the new roommate to put up a new deposit and not have previous damage charges they would be held responsible forMrDaniel, the [redacted] and person holding the deposit for Mr [redacted] at no time claimed that the repair work was done at that timeIt will be done at at the end of Mr [redacted] current lease expiring August , MrDaniel has had [redacted] at the property numerous timesAfter the last visit the Technician notified Pollard and Bagby that Mr [redacted] apartment had trash and food left out throughout the unitWe sent Mr [redacted] a letter to clean his apartmentOne of our representatives did a re-inspect and his apartment was found to be in much better conditionThe Plumbing bill was for unclogging the kitchen sink and replacing the "P" trapThe invoice has other items on it as well, none of which state the kitchen sink was replacedThe Tenants were only charged $ for the clogged sink, not any of the other items Please see the [redacted] letter to Mr [redacted] from May regarding his move out as well as a copy of the invoicePlease let me know if I can be of any further assistance in this manner
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Responding to the dishonest responses from Nora M [redacted] the Residential Property Manager from Pollard and Bagby, let me stateWhether Pollard and Bagby or [redacted] is the owner, we signed a lease with Pollard and Bagby / [redacted] , expecting to rent an apartment that would provide us with a safe living environmentOver the past years, the staff at Pollard and Bagby and [redacted] , have both proven to be incompetent, unconcerned and arrogant with their lack of responsibility, not only us, but to many othersThese complaints have been documented for quite some timeIf Pollard and Bagby claim they "take the maintenance /service calls only", while "the Owner receives the monies payable to him" then why is the building in such a state of disrepair? It is obvious that money is not being spent to properly maintain the building Besides our many problems with Pollard and Bagby and [redacted] , it is clearly documented all over the Internet, many stories of their lack of concern, lack of caring, and how they are forcing people to live in a building that hasmold, rotten wooden, peeling lead-based paint, pipes leaking, mice, roaches, ceilings and roof leaks, just to mention a fewIt's seems they are notorious for "covering up" problems until they reoccur, unfortunately found by an unsuspecting new tenantIt seems no matter when you call the office to complain about a problem, they use the excuse, "their hands are tied and they can only do what "the landlord [redacted] " allows them to doNo repairs are ever done quicklySome of the repairs are required to be done by a R.R.P certified repairman, and we doubt that "Bob", (their maintenance man), is certified with the proper credentialsThis is obvious from all of the poor repairs and constant "cover ups" they make, instead of properly repairing the damagesThey state, "When maintenance is called, we dispatch Mr [redacted] maintenance crewAs the Owner, he can choose who to call to provide service and how it is handled." They claim, "once the leak was discovered, the wall was cut out, the leak repaired, and the mold was treatedIt was not however treated the way Ms [redacted] felt it should have been." This is very disturbing to us because Pollard and Bagby claim ignorance of any problems with pipes leaking or moldNot only has the pipe been leaking for quite a long time, the floor slopes and the mold has been growing behind the wall for yearsThis is not the first time we have had issues with the bathroomThe first time that the apartment above hers leaked, it caused raw sewage and urine to leak through the ceilingThey drilled holes in the ceiling to "let it dry out"The ceiling, walls and floor were contaminated and should have been removed and replacedAll they did was paint over it, once again, hiding the damage(Unfortunately, the next tenant will have no idea what filth and waste is hiding behind the walls.)My daughter noticed mold coming through the walls, even with constant cleaning it would not stop it from oozing through the paint, in the bathroomPollard and Bagby were called about this problem and took over a month to come out to even start any work on itFrom the pictures, I don't think any written documentation is needed, the mold is obviousPOLLARD AND BAGBY REFUSED TO HAVE A COMPANY DO IT CORRECTLYThere is a proper procedure to contain the mold and they told us they were not going to have it done by anyone professional(After we called companies specializing with these problems, we were told, repeatedlyIt's should have been sealed off, a machine called an air scrubber placed in the room and all of the contaminated materials...mold/wet/rotted wood should be removed and replacedThis was not done, and once again, they "covered up" the problemsKathleen (who works at Pollard and Bagby), told us they did not need to contain the mold, that she knew the way to fix it and what they did was just fine! Obviously, she is as incompetent as the rest of the staff about mold.First, the apartment above hers leaked sewage into her bathroom from above...their "solution" was to drill holes in the ceiling to "let it dry out." The contaminated materials should have been removed.This is what the ceiling continued to do from all of the water damage...Once again, they concealed the damage with a new coat of paintThe next tenant has no clue what's lurking behind the paint....The floor was even contaminated with the leak....Later on, we found this...moldIt seems the pipe has been leaking behind wall for quite some timeThe floor in the apartment slopes down and is softWe believe the foundation has rotted from the water damageThis is the mold that oozed through the wall...Another view of the wall...They claim this is the "proper way" to remediate the moldThey refused to completely contain the mold and opened up the black mold.They exposed all of the mold....and only sealed this much off because we complained! This is not the proper way to conceal mold...They replaced the wall....but not the trim?And then painted over the mold! Notice how rough and lumpy the paint is?Once again, covering up damages"The paint was never brought to their attention" they claimed!! Oh my God, are they all blind??? Do they not have eyes??? Is their "maintenance crew" 100% incompetent? Or do they just have blinders on??? They claim they "know nothing" about the lead-based paint peeling all over the entire building? Don't they do any inspections of their own buildings, themselves?? Is it the tenants responsibility to inform them of peeling paint? Don't they see it? WE SHOULD NOT HAVE TO INFORM THEM!! They think by giving occupants a "brochure" saying there is a "possibility" of lead-based paint in the building, that they are not liable for anythingBy statements on their own lease, they are deceiving every single person renting from themThey claim, "Lessor has no knowledge of lead-based paint and/or lead based paint hazards in the housing."I know they have been in the building recently because they have begun to show my daughters apartment to rent it out againThey are suggesting that they did not see any of this paint??? They want me to inform them? So they can "make Mr [redacted] aware of the findings?" They are trying to claim they are unaware of any problems with the paint!!!It is very alarming that there is a young child living on the 1st floor, who appears to be around to years oldWith the lead based paint and the fact that the paint is peeling, they should be required to properly contain it and repair all of the peeling paint throughout the buildingWe demand they revise the lease and admit there is lead-based paint and stop deceiving people, immediately!! They also need to let everyone know who is living in this apartment, that there IS lead-based paint, throughout the entire building.Peeling paint in hallway by the entrance, near the front door of the building ...how do they not see this?Paint peeling over doorway of Apartment #They can't see this either?Apartment #doorway....this peeling paint should be easy to see...Tested a piece of the peeling paint ourselves with a lead test kit.....paint chip tested positive for lead...Peeling paint on the doorway of apartment #2....where the young boy lives...Do they not see this paint peeling, themselves???Another view of apartment #Maybe they didn't see this peeling?Hallway has paint peeling tooSurely they noticed this??Paint all over the floor and exposed to everyone in building....they had to notice this?Recently, for the 3rd time, the door handle to the front door to apartment #4, fell off, againThere was no way to get out of the apartment through the front door and we almost had to call the Fire Department to get outThis has to be a violation of fire codes and safety regulations besides it is very dangerous!They claimed, "Ms [redacted] and her Daughter made us very aware of their intent not to renew the lease so we sent a letter of termination to her daughter with the move out checklist as we do anyone who tells us they are leaving." We find this to be yet another lieMy daughter received a letter, certified and called me upsetWe never said anything about not renewing the leaseBut we did receive a letter claiming "the owner wants possession of the property" They have just re-listed the apartment online again, for an increase of $more, a monthWe believe they have evicted her because we have complained about the horrible living conditionsNora seems to think once we move out, that this will all just go away.The apartment just resisted for rentNo one will know what hazardous mold is lurking behind the walls....They will give people this paperwork, denying any knowledge of lead-based paintWe will be moving out on August 31, We are formally requesting to be present for the final inspectionIt seems that Pollard and Bagby and [redacted] are getting away with abusing the returning of security deposits, constantlyWe are concerned that they will try to do that to us, alsoWe have always contacted them immediately for any maintenance needs but fear they will try to abuse us tooThey also seem to abuse the days the landlord has to return the Security DepositsThere seems to be some serious problems going on for at least years nowSomeone needs to help! Both, Pollard and Bagby and [redacted] seem to think they are above the lawThere is a lot of documentation on all of these issues for way too long and Pollard and Bagby and [redacted] have not maintained, an acceptable level of responsibility for the maintenance, of this property, [redacted] They have gotten away with forcing people to live in unhealthy and unacceptable conditions and it seems no one person is able to force them to correct these conditions! We ask that both Pollard and Bagby and [redacted] are inspected and required to repair the building to an acceptable level of habitationThere are many problems including, roof leaking, ceilings leaking, rotted wood, mold, mice, roaches, peeling lead-based paint and the foundation of the building needs some serious repairs I would also recommend that they check other Pollard and Bagby and [redacted] s properties.Sincerely [redacted]
Dear Ms [redacted] , Ms [redacted] received two letters asking her to sign her new lease paperwork, it was not doneWe will then send out a termination letter in order to make sure we have plenty of time to release the property for the Owner and it seems to put a little more urgency in our Tenants to return the necessary paperwork in a timely fashionAll Ms [redacted] needed to do was call us and let us know she was sending the paperwork to her co-signor and we would have been fine with thatHowever, she did notMs [redacted] 's lease is scheduled to end July 31, I contacted Ms [redacted] via email and she told me that she did have a copy of her lease but that she read it incorrectlyShe was very apologetic for thatWhen a Tenant calls in a work order, such as the mold she refers to in her complaint, that IS giving us permission to enter the unitWhen Mike goes to a property he knocks and if there is no answer he will enterIf the Tenant specifies they want to be home, then an appointment is set with them Ms [redacted] met with me in my office Wednesday, May 4, and stated she acted hastily and has asked to extend her lease more months which we gladly didI feel she is happy with what has been done and feels safe in her homePlease feel free to contact me should you have any questions or need any further informationRegards , Nora KM [redacted] Residential Property Manager
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11624380, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have actual documentation showing that they drafted more than what was stated previous emailI have lived on that premise for yearsafter my first year they conducted a whole kitchen renovation and left a gaping hole under my sinkMy first year roommate is a witness to thisThis sink clogging problem occurred during my full stay at multiple times during my stay at the premiseThere is no modern drain disposal fixture that was ever installed within the unit even post kitchen renovation of August The person who unclogged the kitchen sink was a man by the name of Mike who works directly under MrDanielnot JuanJuan was non existent and for that matter he was the one that conducted the painting operations and the renovations of the kitchen remodeling and the bathroom, not the uncloggingThe invoiced I am requesting are the invoiced for August Kitchen and bathroom renovationsand Invoices for the repair and repainting of the walls that were drafted subsequent from my 2nd contractual roommates first security deposit draftAfter several complaints to Bob Reed, he personally came into the unit and verified the grey markings around the hole to be the rat access holeHe repaired the hole himself and my 3rd year roommate is witnessIn addition to the trash issueMy apartment was never filled with trashMa'am with all due respect, spontaneous generous has well long been disproved for over yearsPlease do not be swayed by such ludicrous statementsI have all of my emails documented with my conversations with this company in addition I have attached the picture of the hole left under the sink, the hole chewed by the rats from the unit above, a video of the rats parading around the premise(in which no trash is observed)We never had our unit inspected for cleanliness and for that matter I would like to request the actual inspection request, with the date and time of the inspection, in addition to my consent of such an inspection because that never happenedIn addition we had the unit inspected by the EPA and it was confirmed by MrMark Samolis, SSA that MrDaniel has violated the lead based paint hazard code and disclosure law of repair and repaintingI have email documentation of this all as wellPlease let me know if there is anything else that you needLast time I checked, within the Virginia tenant and lessor code, it states that it is the responsibility of the owner and the property manager to ensure that the unit is safe and habitable for the tenantThe AC unit has been kept abridged by duct tape, My front door (the main access to my unit) was almost on the brink of total deteriorationIf said inspection were conducted how can allegations of my leaving trash in my house(which from my understanding I thought people leave in their homes until they are ready to take out.),is the cause for all of this.? If trash was their allegations I would like to receive photography of said trash within my unitMy biggest concern out of all of this is theftIn the previous letter from Nora she stated that there was no stated time MrDaniel was going to conduct such repairs but how can a charge occur for a service that was never completedfurther more I believe this kind of practice was going to happen to my 3rd roommate for the same charges that were charged to my former roommate because said work was never done subsequent to contractual agreementAgain please let me know what else that you will need] Regards, Nicholas [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I am in receipt of your letter referencing the above matter Mr [redacted] has lived in the property since September 2, During that time he changed roommates and a new lease was drawn upAt the move out of his last roommate, an inspection was done and damage to the property was foundThe former roommate was charged at move out in order for the new roommate to put up a new deposit and not have previous damage charges they would be held responsible forMrDaniel, the [redacted] and person holding the deposit for Mr [redacted] at no time claimed that the repair work was done at that timeIt will be done at at the end of Mr [redacted] current lease expiring August , MrDaniel has had [redacted] at the property numerous timesAfter the last visit the Technician notified Pollard and Bagby that Mr [redacted] apartment had trash and food left out throughout the unitWe sent Mr [redacted] a letter to clean his apartmentOne of our representatives did a re-inspect and his apartment was found to be in much better conditionThe Plumbing bill was for unclogging the kitchen sink and replacing the "P" trapThe invoice has other items on it as well, none of which state the kitchen sink was replacedThe Tenants were only charged $ for the clogged sink, not any of the other items Please see the [redacted] letter to Mr [redacted] from May regarding his move out as well as a copy of the invoicePlease let me know if I can be of any further assistance in this manner
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Responding to the dishonest responses from Nora M [redacted] the Residential Property Manager from Pollard and Bagby, let me stateWhether Pollard and Bagby or [redacted] is the owner, we signed a lease with Pollard and Bagby / [redacted] , expecting to rent an apartment that would provide us with a safe living environmentOver the past years, the staff at Pollard and Bagby and [redacted] , have both proven to be incompetent, unconcerned and arrogant with their lack of responsibility, not only us, but to many othersThese complaints have been documented for quite some timeIf Pollard and Bagby claim they "take the maintenance /service calls only", while "the Owner receives the monies payable to him" then why is the building in such a state of disrepair? It is obvious that money is not being spent to properly maintain the building Besides our many problems with Pollard and Bagby and [redacted] , it is clearly documented all over the Internet, many stories of their lack of concern, lack of caring, and how they are forcing people to live in a building that hasmold, rotten wooden, peeling lead-based paint, pipes leaking, mice, roaches, ceilings and roof leaks, just to mention a fewIt's seems they are notorious for "covering up" problems until they reoccur, unfortunately found by an unsuspecting new tenantIt seems no matter when you call the office to complain about a problem, they use the excuse, "their hands are tied and they can only do what "the landlord [redacted] " allows them to doNo repairs are ever done quicklySome of the repairs are required to be done by a R.R.P certified repairman, and we doubt that "Bob", (their maintenance man), is certified with the proper credentialsThis is obvious from all of the poor repairs and constant "cover ups" they make, instead of properly repairing the damagesThey state, "When maintenance is called, we dispatch Mr [redacted] maintenance crewAs the Owner, he can choose who to call to provide service and how it is handled." They claim, "once the leak was discovered, the wall was cut out, the leak repaired, and the mold was treatedIt was not however treated the way Ms [redacted] felt it should have been." This is very disturbing to us because Pollard and Bagby claim ignorance of any problems with pipes leaking or moldNot only has the pipe been leaking for quite a long time, the floor slopes and the mold has been growing behind the wall for yearsThis is not the first time we have had issues with the bathroomThe first time that the apartment above hers leaked, it caused raw sewage and urine to leak through the ceilingThey drilled holes in the ceiling to "let it dry out"The ceiling, walls and floor were contaminated and should have been removed and replacedAll they did was paint over it, once again, hiding the damage(Unfortunately, the next tenant will have no idea what filth and waste is hiding behind the walls.)My daughter noticed mold coming through the walls, even with constant cleaning it would not stop it from oozing through the paint, in the bathroomPollard and Bagby were called about this problem and took over a month to come out to even start any work on itFrom the pictures, I don't think any written documentation is needed, the mold is obviousPOLLARD AND BAGBY REFUSED TO HAVE A COMPANY DO IT CORRECTLYThere is a proper procedure to contain the mold and they told us they were not going to have it done by anyone professional(After we called companies specializing with these problems, we were told, repeatedlyIt's should have been sealed off, a machine called an air scrubber placed in the room and all of the contaminated materials...mold/wet/rotted wood should be removed and replacedThis was not done, and once again, they "covered up" the problemsKathleen (who works at Pollard and Bagby), told us they did not need to contain the mold, that she knew the way to fix it and what they did was just fine! Obviously, she is as incompetent as the rest of the staff about mold.First, the apartment above hers leaked sewage into her bathroom from above...their "solution" was to drill holes in the ceiling to "let it dry out." The contaminated materials should have been removed.This is what the ceiling continued to do from all of the water damage...Once again, they concealed the damage with a new coat of paintThe next tenant has no clue what's lurking behind the paint....The floor was even contaminated with the leak....Later on, we found this...moldIt seems the pipe has been leaking behind wall for quite some timeThe floor in the apartment slopes down and is softWe believe the foundation has rotted from the water damageThis is the mold that oozed through the wall...Another view of the wall...They claim this is the "proper way" to remediate the moldThey refused to completely contain the mold and opened up the black mold.They exposed all of the mold....and only sealed this much off because we complained! This is not the proper way to conceal mold...They replaced the wall....but not the trim?And then painted over the mold! Notice how rough and lumpy the paint is?Once again, covering up damages"The paint was never brought to their attention" they claimed!! Oh my God, are they all blind??? Do they not have eyes??? Is their "maintenance crew" 100% incompetent? Or do they just have blinders on??? They claim they "know nothing" about the lead-based paint peeling all over the entire building? Don't they do any inspections of their own buildings, themselves?? Is it the tenants responsibility to inform them of peeling paint? Don't they see it? WE SHOULD NOT HAVE TO INFORM THEM!! They think by giving occupants a "brochure" saying there is a "possibility" of lead-based paint in the building, that they are not liable for anythingBy statements on their own lease, they are deceiving every single person renting from themThey claim, "Lessor has no knowledge of lead-based paint and/or lead based paint hazards in the housing."I know they have been in the building recently because they have begun to show my daughters apartment to rent it out againThey are suggesting that they did not see any of this paint??? They want me to inform them? So they can "make Mr [redacted] aware of the findings?" They are trying to claim they are unaware of any problems with the paint!!!It is very alarming that there is a young child living on the 1st floor, who appears to be around to years oldWith the lead based paint and the fact that the paint is peeling, they should be required to properly contain it and repair all of the peeling paint throughout the buildingWe demand they revise the lease and admit there is lead-based paint and stop deceiving people, immediately!! They also need to let everyone know who is living in this apartment, that there IS lead-based paint, throughout the entire building.Peeling paint in hallway by the entrance, near the front door of the building ...how do they not see this?Paint peeling over doorway of Apartment #They can't see this either?Apartment #doorway....this peeling paint should be easy to see...Tested a piece of the peeling paint ourselves with a lead test kit.....paint chip tested positive for lead...Peeling paint on the doorway of apartment #2....where the young boy lives...Do they not see this paint peeling, themselves???Another view of apartment #Maybe they didn't see this peeling?Hallway has paint peeling tooSurely they noticed this??Paint all over the floor and exposed to everyone in building....they had to notice this?Recently, for the 3rd time, the door handle to the front door to apartment #4, fell off, againThere was no way to get out of the apartment through the front door and we almost had to call the Fire Department to get outThis has to be a violation of fire codes and safety regulations besides it is very dangerous!They claimed, "Ms [redacted] and her Daughter made us very aware of their intent not to renew the lease so we sent a letter of termination to her daughter with the move out checklist as we do anyone who tells us they are leaving." We find this to be yet another lieMy daughter received a letter, certified and called me upsetWe never said anything about not renewing the leaseBut we did receive a letter claiming "the owner wants possession of the property" They have just re-listed the apartment online again, for an increase of $more, a monthWe believe they have evicted her because we have complained about the horrible living conditionsNora seems to think once we move out, that this will all just go away.The apartment just resisted for rentNo one will know what hazardous mold is lurking behind the walls....They will give people this paperwork, denying any knowledge of lead-based paintWe will be moving out on August 31, We are formally requesting to be present for the final inspectionIt seems that Pollard and Bagby and [redacted] are getting away with abusing the returning of security deposits, constantlyWe are concerned that they will try to do that to us, alsoWe have always contacted them immediately for any maintenance needs but fear they will try to abuse us tooThey also seem to abuse the days the landlord has to return the Security DepositsThere seems to be some serious problems going on for at least years nowSomeone needs to help! Both, Pollard and Bagby and [redacted] seem to think they are above the lawThere is a lot of documentation on all of these issues for way too long and Pollard and Bagby and [redacted] have not maintained, an acceptable level of responsibility for the maintenance, of this property, [redacted] They have gotten away with forcing people to live in unhealthy and unacceptable conditions and it seems no one person is able to force them to correct these conditions! We ask that both Pollard and Bagby and [redacted] are inspected and required to repair the building to an acceptable level of habitationThere are many problems including, roof leaking, ceilings leaking, rotted wood, mold, mice, roaches, peeling lead-based paint and the foundation of the building needs some serious repairs I would also recommend that they check other Pollard and Bagby and [redacted] s properties.Sincerely [redacted]