We are responding to Mr [redacted] complaintMr [redacted] signed up for seasonal weekly mowing serviceApparently Mr [redacted] did not understand this is the level of service all of our customers expect and we provideAll mowing is provided on a weekly basisThe exception would be during a drought where it may be necessary to skip due to lack of lawn growthAlso, all customers are mowing in a routed orderAllowing customers to determine their individual scheduling would create chaos for scheduling and delivering service.Mr [redacted] felt that one of three mows completed in May was not necessary and, as a result, expected a refund for one mowingWe did not agree with him and, therefore, we did not provide a creditWe had already expended time and labor mowing his lawnGoing forward I offered to include instructions to our mowing crew to mow only as neededHowever, this did not satisfy him.At the time Mr [redacted] signed up for mowing, he requested we keep his credit card Information on file for future chargesWe strongly believe Mr [redacted] is committing theft of services by reversing all charges for services that were rendered which was for mows in May totaling $122.97.Unfortunately, we could not come to an agreement regarding his request for infrequent mowing every - weeks rather than weeklyWe do not and have never offered this type of serviceAfter numerous e·mails back and forth to resolve this, I let Mr [redacted] know that we were not the best fit for his lawn care needsTherefore, further service was cancelled.Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Please ask the business to share why they charged my card without authorization. Storing and charging someone's credit card is not a compaint way of doing business. I feel as I was held hostage to the charges just because they had my credit card information from a previous transaction. Also they should be audited for credit card handling procedures which I suspect may put a customer at risk of loss of information and privacy
Regards,
[redacted]
We are responding to Mr. [redacted] complaint. Mr. [redacted] signed up for seasonal weekly mowing service. Apparently Mr. [redacted] did not understand this is the level of service all of our customers expect and we provide. All mowing is provided on a weekly basis. The exception would be during a...
drought where it may be necessary to skip due to lack of lawn growth. Also, all customers are mowing in a routed order. Allowing customers to determine their individual scheduling would create chaos for scheduling and delivering service.Mr. [redacted] felt that one of three mows completed in May was not necessary and, as a result, expected a refund for one mowing. We did not agree with him and, therefore, we did not provide a credit. We had already expended time and labor mowing his lawn. Going forward I offered to include instructions to our mowing crew to mow only as needed. However, this did not satisfy him.At the time Mr. [redacted] signed up for mowing, he requested we keep his credit card Information on file for future charges. We strongly believe Mr. [redacted] is committing theft of services by reversing all charges for services that were rendered which was for 3 mows in May totaling $122.97.Unfortunately, we could not come to an agreement regarding his request for infrequent mowing every 2 - 3 weeks rather than weekly. We do not and have never offered this type of service. After numerous e·mails back and forth to resolve this, I let Mr. [redacted] know that we were not the best fit for his lawn care needs. Therefore, further service was cancelled.Sincerely,[redacted]
We are responding to Mr [redacted] complaintMr [redacted] signed up for seasonal weekly mowing serviceApparently Mr [redacted] did not understand this is the level of service all of our customers expect and we provideAll mowing is provided on a weekly basisThe exception would be during a drought where it may be necessary to skip due to lack of lawn growthAlso, all customers are mowing in a routed orderAllowing customers to determine their individual scheduling would create chaos for scheduling and delivering service.Mr [redacted] felt that one of three mows completed in May was not necessary and, as a result, expected a refund for one mowingWe did not agree with him and, therefore, we did not provide a creditWe had already expended time and labor mowing his lawnGoing forward I offered to include instructions to our mowing crew to mow only as neededHowever, this did not satisfy him.At the time Mr [redacted] signed up for mowing, he requested we keep his credit card Information on file for future chargesWe strongly believe Mr [redacted] is committing theft of services by reversing all charges for services that were rendered which was for mows in May totaling $122.97.Unfortunately, we could not come to an agreement regarding his request for infrequent mowing every - weeks rather than weeklyWe do not and have never offered this type of serviceAfter numerous e·mails back and forth to resolve this, I let Mr [redacted] know that we were not the best fit for his lawn care needsTherefore, further service was cancelled.Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Please ask the business to share why they charged my card without authorization. Storing and charging someone's credit card is not a compaint way of doing business. I feel as I was held hostage to the charges just because they had my credit card information from a previous transaction. Also they should be audited for credit card handling procedures which I suspect may put a customer at risk of loss of information and privacy
Regards,
[redacted]
We are responding to Mr. [redacted] complaint. Mr. [redacted] signed up for seasonal weekly mowing service. Apparently Mr. [redacted] did not understand this is the level of service all of our customers expect and we provide. All mowing is provided on a weekly basis. The exception would be during a...
drought where it may be necessary to skip due to lack of lawn growth. Also, all customers are mowing in a routed order. Allowing customers to determine their individual scheduling would create chaos for scheduling and delivering service.Mr. [redacted] felt that one of three mows completed in May was not necessary and, as a result, expected a refund for one mowing. We did not agree with him and, therefore, we did not provide a credit. We had already expended time and labor mowing his lawn. Going forward I offered to include instructions to our mowing crew to mow only as needed. However, this did not satisfy him.At the time Mr. [redacted] signed up for mowing, he requested we keep his credit card Information on file for future charges. We strongly believe Mr. [redacted] is committing theft of services by reversing all charges for services that were rendered which was for 3 mows in May totaling $122.97.Unfortunately, we could not come to an agreement regarding his request for infrequent mowing every 2 - 3 weeks rather than weekly. We do not and have never offered this type of service. After numerous e·mails back and forth to resolve this, I let Mr. [redacted] know that we were not the best fit for his lawn care needs. Therefore, further service was cancelled.Sincerely,[redacted]