Main Roofing

Randy Main installed a BP product with a 40 year life. After 12 years the shingles are cupped on the south and west sides of the house. They are also shedding grit. I tried contacting him on his 716 759 -9559 number but no luck. I wonder if he retired.

Randy stated: I personally hand delivered in his mail slot weeks ago another invoice for the work performedI consider this issue resolved

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It has been months since he did the work and I have still not received the invoice that he said was mailed the following day I still want the invoice requestedPlease also send the money you overcharged me for the same work as last time Regards, [redacted]

Thanks for the opportunity to reply to this gentelmans complaint As he states , I did recieve his request for additional repair work in in late spring(2015) .. I said I'd be happy to do the work as soon as I could in that I was booked soheavily do to last yr's storms, and that being where he's...

located I had near nothing else in that area and I wouldn't be getting there real soon. As summer went this remained the case and after some increasingly irrate phonemessages and returned calls I let him know I would be there . Shortly after shutting down for the afternoon,I went over and did the repairs asked for in that stopping work was the only way available to me to make this possible.He was happy to see me,happy with the work done, and asked again of some further repairs to another area of the home .. Some thing I've done for him on several other previous occasions successfully over the past 10 yr's.He thanked, paid me, and we parted speaking of talking soon about the additional work.  When I arrived at the house to find an extremly irrate message, I returned  the call. His question was simple, "Why so much" and my answer was equally so. On the past same type repair I was able to have an additional repair to do the same day,to help offset the cost, which I was happy to pass along to him then being someone I thought well of,but this time I had no way of making this happen . This was met with a profain and demeaning comment at which point I was left with little else more to say. He then asked for $200 off I explained, that the guys get paid for the full afternoon, in that it's not fair to them to have to loose the afternoons pay simply,and actually, given the work being interrupted, there was far less made in terms of actual profit here to do this for him.There's no need to repeat his added reply.I apologized for his not being able to believe what he was being told, tho the truth and the conversation ended with "send me a statement and forget any other work'' which I have, and the invoiced was mailed to him the following day. With all thanks for my being afforded my position in this matter; Randy Main   Main Roofing

Randy stated: I personally hand delivered in his mail slot 2 weeks ago another invoice for the work performed. I consider this issue resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
It has been 2 months since he did the work and I have still not received the invoice that he said was mailed the following day.  I still want the invoice requested. Please also send the money you overcharged me for the same work as last time.  Regards,  [redacted]