Mainstay Suites Airport

Review: On August 11 , 2014 I made a reservation on-line for this hotel. They sent me the confirmation and the cancellation policy!

The cancellation policy said "Cancellation Deadline: If you need to change or cancel this reservation, you may do so up until before hotel time. The reservation cannot be cancelled through email."

I made a call to cancel the October 23 and 24 reservation . They refunded the 24th but not the 23rd

When I called to cancel they said the policy was 24 hour notice and would not refund the money. The reservation was made through Choice HotelDesired Settlement: Refund of $155.75 for reservation for October 23rd

Business

Response:

We have a 24 hour cancellation policy. We refunded the 24th but not the 23rd because of the 24 hour policy.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Obviously the Main Stay people paid no attention to what I said. I know they have a 24 hour policy but my reservation stated the opposite. My information said clearly that cancellation could be anytime prior to the time of my reservation.Their response gives no credence at all to my complaint. Not a good way for them to conduct business. I would have expected more from Main Stay. Question for Main-Stay- Were you booked on the 24th ? If so you got double payment on my room which makes your response even worseThank You[redacted]