Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] $is a ridiculous charge and obviously a way around not being able to charge for parts
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same answer I've received every time I have called to complainIn fact, I was told it would be deliverd and installed on Friday, May Steve, installation Manager called to tell me it could not be located either in the warehouse or on the truck and I've never heard anything since.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not heard from any representative of this company since March 23rd, They have made no effort to resolve this issue at all
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I do not consider this
matter closed. I will await the service manager actually coming to see my damage and see what the company is willing to do about the matter. This is the first contact that Nusash has initiated with me since I have been calling the last several years. I am not yet confident that they will resolve the matter satisfactory and stand behind their "lifetime guaranty".
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not consider this matter resolvedThey have made promises before then never showed nor called to arrange another date. We had to call them over and over again only to get another promise they did not keepThis matter will not be resolved until they complete the needed repairsAll we have is a another promised time frame that they will be here the end of next week to do the repairs.We wish to keep this matter open until the repairs are complete. Going through the Revdex.com has been the only way we have gotten NuSash to take any action on our situationThank you for your help it has been a frustration for us for over months.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
The company understands their frustration, however the product is on back order from the manufacturer and their hands are tied. As soon as the product is in they will be notified.
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] $345 is a ridiculous charge and obviously a way around not being able to charge for parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is non measurable, it is open ended and offers no concrete timeline of expected repairs.
Regards,
[redacted]
This is in regards to the Customer Complaint that we received from [redacted]. We are in contact with this customer and right now we are just waiting for the Manufacturer to send us the screen that needs replaced and then we will service her as soon as we get it. Thank you, Shelby...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Attached is our warranty that states there is a trip charge after a year of installation. Also, where it states that customer must pay for the cost of making the repair or replacement.
Please view attached. Thank you
Nusash Of Indianapolis Inc.
317-874-2780
In response to complaint # [redacted], filed by, [redacted]. We are sending an attachment of our warranty which states that from 1 year from date of installation there is a trip/service charge to make repairs. No charge for parts.
Thank you,
Ron M[redacted] President
We are in the process of working on this. Our service manager is on vacation and will be back in a week. We will meet to discuss this issue and see how we want to move forward.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[My roof was NOT replaced with quality workmanship. If it was quality workmanship, my roof wouldn't be rotting from the inside out. A business shouldn't be able to just "say" a roof has quality workmanship. They STILL have not spoken to the 1/12 roof pitch and the wrong use of shingles instead of rolled roof, the placement of vertical (rather than horizontal) plywood, and the lack of spacer clips between plywood sheets. It seems I'm the only one even using any kind of "construction lingo." Why doesn't NuSash speak to those SPECIFIC issues? Is NuSash saying that shingles are okay on a roof with a 1/12 pitch? Are they saying it's okay to place plywood vertically and not horizontally and that spacer clips aren't even needed.? Three reputable companies educated me on what the work SHOULD have entailed, and NuSash is completing ignoring that and just saying, "Hey, we do good work." Three quite reputable companies have said they did not, and NuSash refuses to even speak on those issues. Where is the professionalism there? Can they not use construction lingo? Do they understand "roof pitch?" Is there a contractor that Revdex.com would like to send as a fourth independent evaluation? I am more than willing to allow that. The more information and expertise, the better. I am quite concerned for other senior citizens who may do business with this organization. NuSash is not welcome on my property. I am not inviting them to fix the flashing on my house. I will hire another company to do that. I reiterate, NuSash is not welcome on my property. I am simply asking for $5,000 so I can have the work on my garage redone by a company who knows they cannot put shingles on a roof with a 1/12 pitch, while also ignoring all the rules for placing plywood. Thank you.
Regards,
[redacted]
[redacted] sent us his warranty and said that it did not state that there was a service fee or trip charge and it does. We have circled in the warranty where it says that. Also, he has agreed to pay for glass and trip charge and we have it ordered now and waiting for shipment to fix the issue. Attached, is the warranty circled where it states there is a trip charge and service fee after a year of installation.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] $is a ridiculous charge and obviously a way around not being able to charge for parts
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same answer I've received every time I have called to complainIn fact, I was told it would be deliverd and installed on Friday, May Steve, installation Manager called to tell me it could not be located either in the warehouse or on the truck and I've never heard anything since.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not heard from any representative of this company since March 23rd, They have made no effort to resolve this issue at all
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I do not consider this
matter closed. I will await the service manager actually coming to see my damage and see what the company is willing to do about the matter. This is the first contact that Nusash has initiated with me since I have been calling the last several years. I am not yet confident that they will resolve the matter satisfactory and stand behind their "lifetime guaranty".
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not consider this matter resolvedThey have made promises before then never showed nor called to arrange another date. We had to call them over and over again only to get another promise they did not keepThis matter will not be resolved until they complete the needed repairsAll we have is a another promised time frame that they will be here the end of next week to do the repairs.We wish to keep this matter open until the repairs are complete. Going through the Revdex.com has been the only way we have gotten NuSash to take any action on our situationThank you for your help it has been a frustration for us for over months.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
We are in contact with this customer Our service manager is going to visit the residence and speak with the customer about this matter
The company understands their frustration, however the product is on back order from the manufacturer and their hands are tied. As soon as the product is in they will be notified.
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] $345 is a ridiculous charge and obviously a way around not being able to charge for parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is non measurable, it is open ended and offers no concrete timeline of expected repairs.
Regards,
[redacted]
This is in regards to the Customer Complaint that we received from [redacted]. We are in contact with this customer and right now we are just waiting for the Manufacturer to send us the screen that needs replaced and then we will service her as soon as we get it. Thank you, Shelby...
[redacted] Office Manager 317-874-2780 [email protected]
We have been in contact with this customer about this matter. We are still working through it with Mr. & Mrs. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Attached is our warranty that states there is a trip charge after a year of installation. Also, where it states that customer must pay for the cost of making the repair or replacement.
Please view attached. Thank you
Nusash Of Indianapolis Inc.
317-874-2780
In response to complaint # [redacted], filed by, [redacted]. We are sending an attachment of our warranty which states that from 1 year from date of installation there is a trip/service charge to make repairs. No charge for parts.
Thank you,
Ron M[redacted] President
We are in the process of working on this. Our service manager is on vacation and will be back in a week. We will meet to discuss this issue and see how we want to move forward.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[My roof was NOT replaced with quality workmanship. If it was quality workmanship, my roof wouldn't be rotting from the inside out. A business shouldn't be able to just "say" a roof has quality workmanship. They STILL have not spoken to the 1/12 roof pitch and the wrong use of shingles instead of rolled roof, the placement of vertical (rather than horizontal) plywood, and the lack of spacer clips between plywood sheets. It seems I'm the only one even using any kind of "construction lingo." Why doesn't NuSash speak to those SPECIFIC issues? Is NuSash saying that shingles are okay on a roof with a 1/12 pitch? Are they saying it's okay to place plywood vertically and not horizontally and that spacer clips aren't even needed.? Three reputable companies educated me on what the work SHOULD have entailed, and NuSash is completing ignoring that and just saying, "Hey, we do good work." Three quite reputable companies have said they did not, and NuSash refuses to even speak on those issues. Where is the professionalism there? Can they not use construction lingo? Do they understand "roof pitch?" Is there a contractor that Revdex.com would like to send as a fourth independent evaluation? I am more than willing to allow that. The more information and expertise, the better. I am quite concerned for other senior citizens who may do business with this organization. NuSash is not welcome on my property. I am not inviting them to fix the flashing on my house. I will hire another company to do that. I reiterate, NuSash is not welcome on my property. I am simply asking for $5,000 so I can have the work on my garage redone by a company who knows they cannot put shingles on a roof with a 1/12 pitch, while also ignoring all the rules for placing plywood. Thank you.
Regards,
[redacted]
This customer is being taken care of by the manufacturer of the windows. There is nothing further on our part to do.
[redacted] sent us his warranty and said that it did not state that there was a service fee or trip charge and it does. We have circled in the warranty where it says that. Also, he has agreed to pay for glass and trip charge and we have it ordered now and waiting for shipment to fix the issue. Attached, is the warranty circled where it states there is a trip charge and service fee after a year of installation.