Mak's Smog

Review: 11-12-13 Mak's Smog - smog test results FAIL - paid bill $54.75

11-13-13 [redacted] Inc. They ran test, results without adjustments. Applied $30 labor to a smog test.

11-19-13 Mak's Smog - asked for a refund. The owner said "you have already decided that I am the bad guy & the other guy is the good guy". "I could give you your money back it would not break my business, but you would have to prove me wrong first". I showed him the invoice from Folsom Auto Center & the smog test. He dismissed them both. "Now I am going to get a citation & loose business because of you". I do not know what they did or you did to your car?" Asked me to explain the difference in the 2 tests, I didn't know other than an honest mistake, retest & he insisted they had made adjustments - "It was the only explanation".Desired Settlement: Refund in the amount of $54.75.

Business

Response:

Initial Business Response

Customer had a smog test done, according to the BAR guidelines and the test failed. However, the customer took the car to a different station and passed the test. We offer a free retest and it's not in our interest to fail the test and to do the job twice. We invited an inspector from the BAR to check on our procedures and he did not find any fault w/our procedures. We refunded the money. Our goal is to serve a customer right and to build the trust, so the customer can come back.

Final Consumer Response

I did receive a refund of $54.75 from this company in December 2013 so this case can now be closed.