Manufacturer's Wholesale Lumber

Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: [redacted] CS Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@workingperson.com
Hello [redacted],
I'm sorry to hear that we shipped you the incorrect color shirt.
Because you have kept the items we can...

not refund you for the entire order. We would be happy to refund you for the box that you paid for if a copy of the receipt can be supplied to our customer service. We need to receipt to know how much to make the refund for and to put on file. You can email the receipt to [redacted]@workingperson.com and I can get you the refund as soon as I receive it.
Again I'm very sorry that you received the wrong item and that you received less than satisfying service. Please let me know if I can be of further assistance.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point the the refund for my out of pocket expense will not suffice. The receipt for the shipping box was already sent to the company. I will attach the receipt again in this response. The company has cost me time which is money for a very careless mistake. If they cannot fulfill a simple order of 5 green shirts they do not belong in this business. I worked in a warehouse for 6 years and the items were pulled and then checked by a quality control agent to insure the order was filled correctly. I own a business and I make XX-XXX dollars per hour and the company has cost me at least one hour of my valuable time. Why should the companies careless mistake cost me time and money? The company thinks that refunding me for the box now is going to make me whole? The company should have been capable of filling this simple order. The company should not have refused to send the plastic shipping envelope for the return. The only way to make the company learn that their careless actions cost people money is to pay for it.
This is the email with the receipt attachment to their customer service.I have the email as proof if needed I will produce it...
"due to the hanger in the returned package, I had to pay 4 dollars for a box. please credit me for this expense. see attachment for receipt. You should have included two shirts to make up for my time to correct such a thoughtless mistake.
Show original message
workingstorereturn .pdf"
Final Business Response /* (4000, 9, 2016/05/11) */
I truly apologize for the incorrect items being shipped, we are willing to reimburse you for the charges you paid for the box to send the item back to us by calling our customer service so that we may refund you for this amount. We didn't advise that a new box needed to return the product, this could have been returned in the packaging it was sent in and even taped over any tears or wrapped or returned in a used box. We corrected the issue immediately of the misshipped product when it was brought to our attention. Please contact our customer service at XXX-XXX-XXXX between 9-5 est so that we can get you refunded. Our customer service system is not set up to receive attachments for security reasons, we had sent several email options to send that to us. Thank you

Initial Business Response /* (1000, 5, 2017/08/24) */
Hello [redacted],
I apologize that our phones were down yesterday. However, they are back up today. Your item did in fact ship and your UPS.com tracking is 1Z37YXXXXXXXXXXXXX. This item is with UPS and is expected to be to you on Friday by the...

end of the day.
Best,
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2017/08/24) */
The company sent me an email this morning and stated that they were having technical difficulties with their phones which they are working on.
The company email also stated that my order shipped on 8/21/17 and gave me a UPS tracking # - which is valid.
So, my complaint appears to be resolved - assuming the order arrives and is correct.
Thank you for your assistance.