Marriott

Issues have already been addressed with customer Customer is completely satisfied with outcome

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am awaiting a revised bill and will then need to receive a check from Infiniti Massapequa for half of the revised billIf those criteria are met, I am satisfied with the outcome Sincerely, [redacted] ***

We have included all documentation related to this case for review. After repeated attempts to help the customer cover the cracked navigation screen with the extended service contract company, the customer requested a refund of the service contract which was completed according to the
signed contract by her husband. This contract clearly states in section 2.cthat the client promises to hand over "All proceeds from insurance, maintenance, service, or other contracts we finance for you. This includes any refunds of premiums or charges from the contracts." The clients' wishes to cancel the contract were followed according to this bank contract because the service contract is listed on this contract as part of the finance amount, as shown in section 4.i. We charged the customer $2,for the service contract which costs the dealership $2,637. This is an indication of the way we were trying to help the client from the beginning of the sale. There is also tax of $which is non-refundable from the State of New York. Once the cancellation was complete, we received the proceeds from the service contract company. We then refunded the $2,directly to the bank in accordance with the contract. We did return the tax amount ($225.55) directly to the customer as a gesture of goodwill. The taxes are paid to the State at the time of purchase and these are non-refundable. We have also included payoff amounts prior to the cancellation and after the bank received the check to show the bank did remove the service contract amount from the amount owed on the contract.Everything was completed according to the bank contract signed by the customer. There is NO way to refund these funds directly to the customer, as this would be in violation of that contract. The funds were sent to the appropriate party and therefore, there can be no further claims for it. The client's husband did purchase the vehicle from our dealership, but all complaints and social media arguments have been imposed by this complainant. We would request the complainant refrain from such postings in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The issue I have is that the Extended warranty was charged to my credit card $3,112 which was charged at the time of purchase.  I do not have a breakdown for the charges since it wasn't provided to me at the time of purchase.  I told Robert who is in Finance that I did not want to finance the extended warranty with the auto loan.  So I charged the extended warranty to my credit card instead.  After I canceled the extended warranty I was never informed the auto loan would be receiving the money I was supposed to be refunded.  The dealership told me after the check was mailed to [redacted] that the refund was going to the bank.  My husband and I never authorized the dealership sending the money to [redacted].  As far as the service we received it was very unprofessional what I posted online was true and base on my experience with Infiniti of Massapequa. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  I am awaiting a revised bill and will then need to receive a check...

from Infiniti Massapequa for half of the revised bill. If those criteria are met, I am satisfied with the outcome. 
Sincerely,
[redacted]

Issues have already been addressed with customer.  Customer is completely satisfied with outcome.

Review: A friend of mines had a reservation at The Courtyard Marriott for Friday, July 4, 2014 . I called and had them apply my AAA membership discount. I was informed that the reservation would need to be put in my name to apply the discount. I received a confirmation email that the reservation had been switched to my name. I called at 10:14 a.m. Thursday, July, 3, 2014 to cancel my reservations. I spoke to a young woman at the desk regarding my cancellation. She requested my name, I provided it, she informed me that my reservations had been cancelled. Monday, July 7, 2014 I get a call from my friend who informs me that the hotel is attempting to charge her the price of the room. Apparently not only did the young woman not cancel both my reservations the hotel kept my friends payment information on record after they switched the name on the reservations from her to me. Monday, July 7, 2014 the hotel refused to speak with my friend because the reservation was not in her name. Bear in mind they charged her credit card. I immediately called to get things sorted out only to be informed that no supervisor was available. I called back multiple times throughout the day and got the same answer from everyone I spoke to. I called customer care only to be routed from person to person. Finally I was routed to the voicemail of the general manager who I have yet to hear back from. I again called customer care to get the issue resolved. This time I spoke to a supervisor who nonchalantly informed me there was nothing she could do to get the charges reversed off of my friends bank card. I would have to wait 3 - 5 business days to hear back from someone. I reiterated my frustration that I had been on the phone all day with various Marriott representatives & still had gotten nowhere. Seeing as though they had no problem charging my friends bank card I did not understand why I was having so much trouble reaching someone for a resolution. She again informed me I would have to wait 3-5 business days to speak to someoneDesired Settlement: Most importantly, I am requesting the charge of $132.24 be reversed. Additionally I am requesting compensation in the form of a free night stay for me as well as my friend whose card they charged but refused to speak with. This has been a tremendous inconvenience for both of us. We both are corporate women who had to put our work on hold and fight a day long battle with a hotel who is refusing to resolve the issue and customer care who seems to care less about Marriott patrons.

Business

Response:

Hotel was contacted on Monday July 7, 2014 at 5:17p by Customer Care in regards to guest request to