Marshall Computer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** we Have to disagree with everthing Jerry *** has said I his statement, we tried turning the bolls into the extended warranty but it covers only powertrainMr*** offers a 3month mile on all his vehicles, even ifthis isnt the case he said he put new tires and brakes on this.I dont know whar backyard mechcanic he uses but this wouldnt of happened if the caliper bolts where torqed to specs,we should be reinbursed for the expenes we our out and he can deal with whomever did this, my yr old daughter and yr granddaughter ride in this death trap thats all it was when putback toogether like thisIts pretty sad when his helper agrees this was all uncalled for and its dangerous,as far as our trade in I told him the only thing wrong was a slight oil leak and it was on a recall list and I turned over the recall letter,for the lie on the transmission we never had any problems if it was leaking so bad it would of left puddles where ever it was sitting if that was the case why would you continue to drive it,cause it never happenedas for the spare tire if the same mechanic got it cause he cant even do a brake job right,I have no problem getting it my self but not for &I should be compensated for time and travel expenes.If this is not handled right with beig reinbursed,we will take him to small clames court and asking for incompintance in his part of selling a death trap that had a pretty shotty brake jod in the first place.maybe Mr Stillers would let me work on one of his cars and let one of his family drive it and fill if he feels safe, just want to get this taken care of where we can wash our hands clean of this major mess. Thanks *** ***

I received your letter about the *** concerns a few days ago, we just returned from VacationTo be honest this guy doesn't seem to ge where the warranty is, it certainly isn't with usI've used this warranty company for over year now ant they pay out wellMr *** came marching in my
office and handed me a big hi?l and expected me to just cut him a check for what he believe I shouldI informed him that he bought a warranty with this company and he said he knew that but he also had a month mile warranty that should cover itThe month mile warranty is the same warranty that our company buys for the customer, we do not warranty anythingthe warranty is with the warranty company and that month mile warranty is only power train, it covers only engine and transmission parts and labor, it covers nothing elseIt is the Dnvetrain Plus Coverage which you can read on the sheet that I've sent you.That being said, he did purchase an extended warranty which it does say that it covers it, but he needs to turn it in to them, which I don't believe he hasI tried to tell him that, but he just got more angry and stormed out of our office and said he'd turn me inI guess he kept his promise to thatAnyway, he traded a car in with us on this deal and I asked him point blank if that car had any problems with it You see his daughter whom bought the Jeep, didn't have any credit and we were going to help her get a car which we did, however she needed a certain amount of money downHis car would do thatHe told me 'nothing is wrong with this car", so I drove it and it seemed fineWe cleaned it up and put it for sale on our lotWe sold it in a couple of weeks and the guy who bought it drove it over the weekend and the transmission was leaking like crazy and thus the tranny feel out That cost me on that oneThe mechanic told us that it was leaking badly for a long timeMr *** knew that when he traded it in and didn't tell usHe got meAs far as a wheel the junk yard sent us the wrong one, I'll get that handled as soon as I can find one, or he can get one up to $and I'll pay him for thatId rather him get it so he doesn't have a problem anymore with itI'm not paying any more toward this Jeep with him having this warranty, He should have turned it in to them, I think be got overly anxious and just did the repairs before he called themThat's where we at.Sincerely, Jerry * ***