Marston Motors

My step father, a year old WWII vet, was outfitted by the Care Call Company ( *** ) with a bedside device and bracelet, each with a help button, that when pressed is designed to ensure prompt delivery of emergency services to his location.In the early morning hours of October 4th 2015, as my step father was experiencing medical distress, my mother pushed the button As my parents had just moved into their new home just days before, and completed the required information update and test call just days before actually requiring that service, my mother was distraught when the Care Call representative advised my mother that he couldn't help her and that she'd have to call herself At this point, the Care Call representative failed to disconnect the call, leaving the phone line inoperable for my mother to make the call to She had to find a cell phone, go outside and look for her address on the house, all the while experiencing the effects of the sl