Massapequa Nissan

Review: I purchased my vehicle brand new from this dealership in January 2011. I was sold a maintenance plan by the [redacted], in which I was told everything was covered for repairs bumper to bumper on the car, and in the event this plan was not utilized by the end of my contract that I was entitled to a refund. 3 months ago I brought the car or an oil change at another Nissan dealership where I was told the car needed $900.00 of repairs not covered by my maintenance plan. I called my dealership and was told not to pay for anything because of my plan coverage, by a [redacted] until Nissan reconciled the issue. They never called back. After multiple calls, I finally got in touch with the salesman from the dealership who sold me the car, I explained how the original [redacted] who sold me the plan wasn't returning my calls and he offered to speak with her to help me resolve the issue. He referred me to the Nissan financial department who advised me they could only cancel my plan at a prorated level because I didn't cancel my plan in 60 days, and they told me I was mislead by the dealership and they are responsible for resolution of the problem. I escalated the issue to corporate who also advised me that this is a dealership issue since each dealership functions independently. I have tried to resolve this issue with the dealership, however no one will return my calls. When I call, no matter the time of day, I am told that the financial supervisor, the customer relations rep, and the salesman are all with customers. This vehicle is paid in full. I never wanted to purchase this plan, however I was told that anything that went wrong with the vehicle would be covered without any out of pocket expenses bumper to bumper, without restriction, which was why I purchased it. Now when I need to use the plan, There are restrictions and of course I was told by 3 different Nissan departments that the information I received was untrue. My vehicle is still unrepaired and no updatesDesired Settlement: I requested that since no portion of this plan has been utilized in 3 years, (4 years this January) I would like the full amount of money refunded since I was mislead on what this plan does and does not cover. Considering I was also told this money would be reimbursed if not used by the length of the loan, which is now completed since the vehicle is paid in full, I should be entitled to a full refund. My vehicle still has not been repaired as I was told to wait until this was settled.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Massapequa Nissan has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a new Nissan rogue on 3-*-14. I was talked into purchasing an extended warranty, later to find that it was not through Nissan. I was supposed to receive this warranty info according to [redacted] the [redacted] within 30days. I tried calling Nissan corporate directly and that is how I found out that the warranty was not through them. in the interim I have spoken to several mgrs. and my salesperson and was told it would take 60 days to receive. I waited and still no contract for warranty (now I know its a place called warranty solutions). I called coporate Nissan again and the told me they would try to help. after several weeks of trying to contact this dealership, even corporate was only able to put a "bad mark" on their name. they also gave up. well, as of today, and after dozens of phone calls I still have not received any contract or paperwork for my extended warranty. I called warranty solutions today, and they said I should have received a booklet with my extended warranty on the date of purchase!!!...they can't help by getting me a copy because that only happens on date of purchase, but they will send me pdf document of a generic contract and they said if I am unhappy, I can cancel through the dealership. so, now it is august 4...no contract, no response from dealership, and I'm out $1240 for now....HELP!!!!Desired Settlement: Refund $1240

Business

Response:

[redacted] that assisted [redacted] is no longer with

our company. There is nothing indicating that a Nissan warranty was purchased.

The only warranty purchased and signed for by, [redacted], was with Warranty

Solutions. I have attached the signed documents.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes I received/ signed that application and was told that I would receive the specifics and actual warranty policy within 30 days...when I didn't receive I called numerous times saying I did nt receive paperwork and they said 90 days.... I have tried everything to speak to anyone leaving tooooo many messages....I never received a contract as per [redacted] the [redacted].

Nissan corporate has my complaint and they couldn't even get a response from them.... Now, so many months later I called warranty solutions and they said that I should have gotten an original contract on date of purchase!!!!....and they can't give me a duplicate...so I told them the story and they said I should ask for a refund....and that it what I have requested from the dealership....still no response.....in the interim, after writing to the Revdex.com, I tried again to call the dealership...they always promise to have the new [redacted] call me back....never in all the months since car purchase have I received any call back....I have spoken to [redacted] 4 times in the last 2 weeks and she said she gave my call over to [redacted] and [redacted] in finance....yea right!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The signed document is the warranty contract. Original gets sent to the warranty company. I can attempt to switch the current warranty to a Nissan warranty or cancel the current warranty; a refund will be sent, however it will be in a prorated amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Pro rated !!....warranty solutions says my application is not a contract....I didn't have a contract and a brand new car....I never was able or needed the extended warranty....I'm fully covered without the extended warranty for this brand new car...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On February **, 2015 I sat down with [redacted]. He gave me total of my bill of sale. On feb **, went back to dealership with cashier check to find out there was a $95.00 difference. Being it was a Saturday, [redacted] told me he would call Monday morning to main office to have check issued due to main office closed on weekends. I was told I should have check no later than February **. No check arrived but gave it a few more days being it was Presidents' Day maybe there was a delay. I called on February **. I spoke with [redacted] who again told me he would call main office but had to be on Monday due to after hours on Friday and he would call me Monday. No call. I called on Tuesday and was sent to voicemail. No return call. I called Tuesday night and [redacted] told [redacted] to tell me check was in mail would receive no later than February **. No check on February **. I called dealership on February ** and demanded to speak to [redacted] but was told due to it being on Saturday all [redacted]s were busy and couldn't get on phone with me so they put my salesperson on the phone who said would look into it and that [redacted] no longer works for company. Monday morning I called again and [redacted] told me the check was in the mail coming from Huntington and I should receive by Tuesday. Tuesday March * and no check. I told him on phone that if I don't have a check by end of day I was reporting to consumer affairs and Revdex.com. He said he was calling office and canceling check and having one of his men ho to Huntington to pick up. On same day 3 o'clock another [redacted] called me to say I would have check by Wednesday but since I seem to want to complain anyway he wasn't staying on phone anymore. I told him it's been 3weeks of people telling me check is in the mail and I was done.Desired Settlement: My money arriving in a timely fashion and never doing business with this company again

Business

Response:

CUSTOMER CALLED US TO INFORM US THAT SHE STILL HAD NOT RECEIVED CHECK, SO WE STOPPED PAYMENT ON CHECK THAT WAS MAILED OUT AND CUT HER A NEW ONE WHICH SHE PICKED UP FROM SHOWROOM ON FRIDAY.

Review: I purchased a 2010 Infiniti FX 35 from Massapequa Nissan on May *, 2014. I traded in my 2010 Nissan Altima Coupe. While the salesperson ([redacted]) was working on completion my purchase, I advised him I would also need an extended warranty since this vehicle I was purchasing was used. He told me he would take care of it. While going over the final loan paperwork, [redacted] made a point to show me the line on the contract indicating the $1500 I was charged for a warranty called Security Plus. I asked him what were the terms of the warranty he advised me I was covered for 1 year and gave me a Security Plus brochure.

Less than a month after my purchase the vehicle stalled and I immediately called the dealership. I was advised to have the car towed to the dealership and they would take care of it. They fixed the car with no cost to me, due to it being 'covered under warranty'. Recently the vehicle stalled again and I went back to the dealership. I advised them of the issue and also indicated to them I had a warranty - I was told there was no warranty and when I requested the salesman I was told he no longer works there. I requested a manager and she advised me I had not purchased a warranty according to their records. I showed her my contract which was in my car, and she stated, the salesman put that there so the bank would think I purchased a warranty. I had never heard of this and was very angry by this information. They would not honor this warranty and since the salesperson was no longer an employee they were unwilling to acknowledge this fraud he had committed.Desired Settlement: If the salesperson placed a fraudulent warranty on my contract and lied to me that there was a warranty - this warranty should be honored. Car dealers are not above the laws. to lie on a document is fraud. This company should be audited. Who knows how many innocent consumers have been fed false information.

Business

Response:

I AM SORRY BUT I LOOKED AT THE DEAL AND THERE IS NO WARRANTY, I DON`T KNOW WHERE HE SEE`S THAT THERE IS A WARRANTY. THE LAST TIME HE HAD A PROBLEM WE FIXED AS A COURTESY NOT BECAUSE THERE WAS A WARRANTY. THE SALESPERSON IS NO LONGER HERE BUT AS FAR AS I SEE, HE DID NOTHING WRONG. I CAN SEND A SCREENSHOT OF DEAL, NO ONE TOOK ADVANTAGE OF THE SITUATION, THE DEAL LOST $254. I APOLOGIZE FOR ANY BAD FEELINGS THE CUSTOMER MAY HAVE BUT I HAVE LOOKED INTO THE DEAL AND I DO NOT SEE ANYTHING CLOSE TO WHAT CUSTOMER IS STATING. CUSTOMER IS MORE THAN WELCOME AND REACH OUT TO ME DIRECTLY AND I WILL HELP IN ANY WAY I CAN.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have paperwork that shows I was given 'Security Plus' warranty for $1,500.00. I verified this information with the salesperson prior to completion of the deal and he assured me I would have this extended warranty for 1 year after the purchase. I was also given a brochure with the information on what the warranty covered. Now that the salesperson has been terminated from the company, I am being told the warranty information was included in the contract to "trick" the bank into thinking I purchased warranty. Well it seems it was placed there to "trick' the consumer as well. Dealerships should not be allowed to include false information on paper and go back and say it was just a sales gimmick. This now becomes my word against the word of the salesperson. And ultimately, I am the person that loses out. I now have a vehicle that needs major engine repair, at no fault of mine, less than a year after purchasing. This situation is exactly what I was afraid of purchasing a used vehicle. and that is the reason I checked and double checked the warranty with my salesperson.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

I HAVE LEFT VOICE MAILS AND EMAILED THE CUSTOMER TO PLEASE BRING IN PAPERWORK SO THAT WE CAN RESOLVE HER ISSUE.

Review: On 1/**/2014 I purchased a lease of a 2014 Nissan Altima through Massapequa Nissan. I was currently leasing a 2012 Infiniti G37 and the lease was up, so went there hoping to begin a new lease with same manufacturer to help with costs. We did some negotiating and ultimately decided on a monthly payment with one key condition: entering the lease with Massapequa Nissan would remove the $395 disposition fee and overmileage fee based on the number of miles I was over upon my Infiniti lease (which came to $632.23 w/ tax). We agreed upon these terms and I accepted the offer and proceeded with leasing the car. In early February I recieved a bill from Infiniti Financial Services stating that they themesleves had waived $500 of the overmileage fee, and that there was a balance of $132.23. I brought the bill to Massapequa Nissan to my salesperson, [redacted] on 2/**/14 with the understanding that the agreed upon terms was that Massapequa Nissan was covering the overmileage fee on my original car. He took the bill and made a photocopy and said he would take care of it and give it to the [redacted]. I called Infiniti on 2/**/2014 and informed them that the balance would be covered by Massapequa Nissan which they made note of. On 3/*/2014 I recieved a voicemail from [redacted] saying that he had tried to get the balance of the overmileage fee waived by calling Infiniti, and that they were unable to do so, and that I'm responsible for paying the $132.23 overmileage balance. I called back and said that this was unacceptable and that our agreement was for coverage of the full overmileage fee, not a portion. He said that beesides calling Nissan he attempted to have their billing department handle the fee but that they would not. I could not understand how our agreement was not being honored, and he said he would have one of his [redacted] call me that day. I confirmed that I would recieve a call that day and that I would pursue filing a complaint if this was not resolved. As of 3/**/2014 I have not been contacted by anyone from Massapequa Nissan. On 3/*/2014 I contacted Infinti again inquiring to see if they had recieved any outreaach from Massapequa Nissan in attemt to resolve the debt, and they confirmed that nobody had actually ever contacted them. I advised them that I was told that this had happened and that I would pursue the coverage of the debt with the dealer.Desired Settlement: To have my agreed upon terms honored have the overmileage fee of $132.23 covered by either payment to Infiniti Financial Services, reimbursement to me, or waiver of charge handled by Massapequa Nissan.

Business

Response:

WE will be sending out a check to the customer for thd disputed amount today 4/*.

Review: Did an early termination lease and bought a used Nissan. The remaining balance from the lease was put on the new loan. A few weeks later I received another bill saying I owe more money for the lease. I went back to the dealer to solve the issue. The sales manager told me it was a paperwork issue and he would correct it. Two months of me calling with no return call resulted in the bill going to collection. Now I still have an outstanding bill and worried my credit is also in jeopardy. Still no answers from the dealership.Desired Settlement: If dealership made the mistake they should be the one to fix it. I made a deal and was told that I paid the balance on that vehicle already. This is extra money they are asking for.

Business

Response:

We met with [redacted] and have now resolved this matter, we got Nissan North America to waive a portion of the bill($170) and we will pay the remaining balance in full. This is now a closed matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a car at the end of April. We were rushed (to the point that they didn't even provide car mats which I received the next day) and left with the car that day. I was told I would receive all of my paperwork the next day when I delivered a check with the rest of my down payment. I delivered my check the next day and to date (after 3 emails, 4 phone calls and 3 visits back to the dealership) the Company has not produced the sales documents or the leasing documents. In addition the extended warranty was not completed properly. I have spoken with the sales person, two sales managers and a finance person. This past Saturday I was promised the documents to be efaxed to me on Monday and as of tonight (Wed) the individual I spoke with on Saturday was not available for my call or has phoned me back.Desired Settlement: Provide me the documents that are required for any purchase of a vehicle and the related financing documents. At this point the dealership should be providing some form of compensation for there neglect in providing there customer with the legal documents.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Massapequa Nissan has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On December **, 2013, I [redacted] and [redacted] visited the MASSAPEQUA NISSAN due to a mail we received advertising to refinance the car we had at that time. [redacted] the sales person told us that the bank said that they will not refinance 2006 Hyundai Azera due to the year model of the car. However, he stated that the bank is willing to work with us and finance another car. But we would need to either give a $4000 down payment or do a volunteer repossession. We stated we don't have any money. We thought we were just here to refinance the car. However, we had no idea we quality for a newer car. [redacted] stated that the only option will be to do the volunteer repossession. We asked how it works. [redacted] stated that the new lender (Santander) that is giving us the loan will take the car, sell it in an auction, and give the money to the old lender (Maxim Capital). And all we had to do was paid the remaining balance due. Now, Santander bank stated that they never agreed or stated such deal and if it were the case the volunteer repossession would be done by the old lender Maxim Capital.

[redacted] from Maxim Capital spoke to [redacted] to ask him the whereabouts of the car. [redacted] told him that we abandoned the car in the parking lot and they had to call a tow truck company to pick it up. Now, the tow truck company wants $4000 to release the car to Maxim Capital. After this occurred, [redacted] called [redacted] and explained the situation. He related the message in regard to what [redacted] had said. [redacted] then, advised [redacted] that this was not the case. This is absurd that on December **, 2013 [redacted] even changed the plates from the old car to the new car and [redacted] was concerned because the car was filthy and he even mentioned it to [redacted] and [redacted] stated not to worry about it because the bank owes it.

[redacted] after speaking to [redacted] called MASSAPEQUA NISSAN and asked to speak to [redacted] and [redacted] was transferred to a voice mail. [redacted] attempted to call again and asked to speak to a [redacted] spoke to him. [redacted] explained the situation and wanted to know why is [redacted] saying we abandoned the car? When this is not the case. [redacted] stated that the bank never pick up the car which [redacted] then, stated that Santander (new lender) told him that they had nothing to do with the repossession. And the old lender Maxim Capital was never noticed to come pick up the car. [redacted] took down the information of the car and he told [redacted] that he will call back in a couple of hours with information about the car and this was yesterday and we have not heard back from either [redacted] or [redacted].

[redacted] then, updated [redacted] with the conversation he had with [redacted] then stated that it appears we were tricked and he advised [redacted] to report the car stolen so they won't sell the car. [redacted] then, went to the police station to report the car. However, he was advised to report a complaint to the Revdex.com. Now we are thinking of getting a lawyers. While searching for a lawyer we came across an acquaintance that told us about an experience that her dad had with MASSAPEQUA NISSAN. They sold him a stolen car. So [redacted] right away called [redacted] to inform him about what he had learned. [redacted] told [redacted] he was told by the industry that we are not the only ones who had experience such thing with MASSAPEQUA NISSAN and advised us to get a lawyer as soon as possible.

If you need any further information you can contact my old lender Maxim Capital at ###-###-#### and ask for [redacted]. All we are asking for Hyundai Azera 2006 Vin # [redacted] to be returned to the old lender so we can pay the difference of what we owe. In addition, we felt we were lied to when we asked for the receipt for the new car we got. [redacted] stated we don't give receipt we do everything electronic and we should receive something by mail and it been three months and we still haven't received anything. The only prove we had of this new car is the title and the payments we are making to the new lender.Desired Settlement: All we are asking for Hyundai Azera 2006 Vin # [redacted] to be returned to the old lender so we can pay the difference of what we owe. But at no cost to us or old lender in regards to the tow truck company.

Business

Response:

We spoke to the storage facility regarding the fees they wanted to charge and they said they were going to waive all fees and that the customer or the lender can pick up the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The lender Maxim will pick up the car. Thank you

Sincerely,

[redacted] & [redacted]

Review: I have been trying to get in contact with someone at Massapequa Nissan in regards to their customer referral program. I referred my brother [redacted] to their dealership for a car. My mother who was with my brother at the time he purchased his car gave salesperson [redacted] a coupon that states the person who refers you is supposed to receive a check for 200 dollars. He told my brother and mother that he would process it immediately and had her fill out some paperwork for it. Three weeks later I have still yet to receive a check so I called the dealership. I called three times throughout a period of three weeks and each person I spoke with told me they will call me back and then I never hear anything from them. I finally decided to call [redacted] yesterday after being frustrated with getting tossed around and ignored continuously. The managers name who I spoke to was [redacted]. He told me he spoke to [redacted] and [redacted] told him that my brother came in the next day to hand in the referral along with his title, which was a complete lie because my brother handed over everything the same day when he purchased the car. After [redacted] tells me this he accused me of trying to get a check out of his dealership a month later and told me "why should I believe you over my salesperson?" He made no effort to try and resolve the issue and I feel completely insulted that he feels that he can talk to customers who bought a car from them. My brother later tried calling to speak to him and I have tried calling today, they keep giving me excuses and avoiding me and I have yet to reach someone who is willing to help me.Desired Settlement: I would like an apology from both [redacted] and [redacted] who was extremely disrespectful, my referral check for the person I referred to them and for them to either remove their referral program or learn to honor it so that other customers will not have to go through the same issue I have when trying to get a check for something they promote to all of their customers.

Business

Response:

Spoke with customer October **, 2013 at 12:35. Apologized for the

situation and informed her that the referral check was sent via FedEx and

should receive it within 5 business days.

If further

assistance is needed, please do not hesitate to contact me.

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I went to purchase a 2013 Nissan altima 2.5 sv they had listed on their website. I test drove it and loved the car I then left a deposit and told them I would be financing the car through my jobs credit union the minute I told the sales person about using the credit union he told me he would be losing money and I had to go through their fiance company. I really wanted the car so I agreed to see what the interest rate would be I left a $300 deposit on my credit card and recieved a purchase agrement with the price of $17,200 and the next day as agreed on I went back to see what the rates would be. [redacted] the sales person along with the [redacted] cornered me and told me they can't sell me the car anymore and no one would approve me for the loan.. This is total ** ! I told them if they wont approve me ill pay cash for the car. 4 hours later after them trying to get me to give them my credit card to refund me my deposit they said they can't take cash like that and I still need to be approved for a loan... WHY DO I NEED A LOAN IF IM PAYING CASH??? no one could answer that question for me... this is now going on almost a week... no one can help me they still have my $300 and wont sell me the car. I have a purchase agreement with the purchase price and the vin # and all the car details basically saying the car is mine and they still will not sell me the car instead they are avoiding me and playing games. My girlfriend called the dealership 3 days after I already have a purchase agreement for the car, asking if the car was still available (since its STILL listed on their website) and they told her the car is there and is for sale to come in a test drive it!! HOW CAN THEY DO THIS? This is false advertisement and playing games. I'm tired of being jerked around... we have a purchase agreement and I want my car!Desired Settlement: I want to purchase this car with my federal credit union as my bank or pay in in cash! and be done with this place!

Business

Response:

Customer came in stating he wanted a vehicle that he saw on our website. He wanted to purchase the vehicle at less than our internet price. We informed him that our internet price clearly states must finance through dealer. He agreed to go through the dealer and we submitted application through Nissan. We submitted the father's application only (since the son did not have good credit) and was approved. However the father did not want the vehicle under his and his son`s name, he only wanted to put car in his name as that would be a better interest rate but that is not allowed to do, that is called a straw purchase. he can cosign for his son but not buy car for him. We explained in order to do that the son must be at the least a co-signer. They did want to do that, and that's when they said they wanted to go through their credit union. [redacted] then told him that if he decides to go through their credit union we will no be able to do the deal. The deal was changed on their own terms.

Review: This dealership took an order for a new car, but never even ordered a car. Six weeks later I get a call asking if I would take a car that came in from another location. I said yes and was told to come and pick it up. We inspected the car and then was told you cant take the car, we dont have a manager to release it. The next day I get a call from them saying if you want the car it will cost you 2000.00 dollars more, otherwise we will not honor the contract. After several attempts and trying to contact Nissan corporate offices, I spoke with [redacted] and was told she would forward the complaint to the GM and have him contact me. He never did. She provided me with her number but as of now has not returned my several calls. They wrote a vulgarity on the contract, they wasted hours of my time, and made me walk and stand around for nothing which is difficult for me at times as I am Handicapped.Desired Settlement: That they would call, apologize, and make good on the agreed upon contract. Maybe do a little something extra for the time wasted and stress they caused.

Business

Response:

Customer was emailed from 10/**/13-10/**/2013.

Last email (10/**/2013) stated that we did in fact locate a vehicle for the

customer. However he declined the car because it had little metal chips by the

door jam, for that reason we attempted to find him another vehicle.

Review: on april **, I brought a 2012 toyota rav4 from a salesmen by the name of [redacted] , and was told that my total charges would be 18,000 and when I received a bill from the bank that brought the car from massapequa nissan , it said $19,545 was owed by me when we agreed on 18,000 .. and when I spoke to the bank they said that was the correct amount as per the contract in which I never received or signed , I when to the dealership and spoke to [redacted] to ask why I never received the contract and he said they didn't know why I never received it in which I found [redacted] . . the bank said they would send me the contact in 5-7 business days . when I received the contact I found my name to be forged on the contract . . . and as I remember when I first brought the car a recent customer came in with her husband and accused them of forging a signature and they just blew them off . iam a 67 year old woman that felt she was tooken advantage of . and I will not stand for it . every time I would call them .. they would just pass me along to the next person with a bad attitude .Desired Settlement: I just want this contract and deal to be voided without violation because contact was not signed by me and was FORGED .

Business

Response:

Attached you will find the buyers order which reflects the

contract as well as [redacted]’s New York State drivers license. Both

documents have the same signature as well as all the documents signed for on the

2nd vehicle purchased by [redacted]. The only issue that was

brought to our attention by [redacted], was a couple of weeks after she

purchased her vehicle, wherein she stated that we sold her a flooded car. I

emailed her and sent her proof, via FedEx, that the vehicle has a clean carfax.

If she would like to go over her contract, she is more than welcome to come in and

sit with our [redacted]. His hours are as follow:

Monday, Wednesday 9am -5pm

Thursday 9am – 9pm

Review: I purchased a 2012 Nissan Rogue which was never titled and had less than 4,000 miles on it. The salesman [redacted] initially came back to me with a monthly price of $559 a month for 72 months. I told him that was way too high and got up to leave. He asked me what I was thinking of paying and I said "something in the low $400's" I kept asking Mr. Ide what is the price of the car and he kept avoiding the question and saying "his finance manager new the price". Finally, he came back to me and told me the price of the car was $26,500. We couldn't agree on the price and terms so I left. I later called [redacted] and told him that I saw similar cars for $23,000 and that $26,500 was too much could his dealership match that price and give me $4,500 instead of $4,000 for my trade in that we had discussed. [redacted] called me back and said" yes, they could sell us the car for $23,000 and could give me$4,500 for my trade. I told him I would increase the cash I could put down and I would give them $2,500 cash instead of the $2,000. I then asked how much my payment would be and what the terms would be. [redacted] told me my payment would be in the low $400's range and that he would go over everything with me when I came in. He asked when I would be coming in to give a deposit or better yet to pick up the car. I went in a few days later and gave him a $250 deposit and told him I would be back in a few days to pick up the car. He told me that because of my credit I would have to pay 14.99% interest and the payments would be $415 a month for 72 months. He suggested that I make the payments on time for a year and then refinance after a year for a lower rate. When I picked up the car on 6/**/13 and gave him my trade in and a check for $2,500 [redacted] told me take the car and he would send me all the paperwork as soon as the my check cleared. I drove off and then on Tuesday 6/**/13 when I received the paperwork much to my surprise I saw the price of the car with tax was over $31,000 and instead of giving me $4,500 for my trade in like we agreed on I was given $4,000 but my payments remained the same because they had financed me through Chase Bank and the interest rate was now 5.76%. This means they increased the price of the car at least 5,000 more than the price we had agreed on. The sticker price on the car brand new was still in the car and it was $30,920.00. I have also contacted Nissan's Consumer Affairs Department with my complaint as well as the Consumer Fraud and Protection Bureau at the Capitol in Albany, NY.Desired Settlement: I would like them to honor the agreement that they made with me which was the selling price of the car at $23,000 and $4,500 for my trade in.

Business

Response:

Dear [redacted]:

I am general counsel for Massapequa Nissan. My client has provided me with a copy of the above-referenced consumer complaint. Please allow the following to serve as the dealership's response to same.

Based upon a review of the file materials maintained by the dealership, it appears that [redacted] was not charged approximately $31,000.00 for his vehicle as he has alleged. Rather, the $31,000.00 figure represents the price of the vehicle inclusive of all interest charges and agreed upon after sale items. Concerning the trade in value for [redacted]'s vehicle, the documentation clearly sets forth that the dealership offered him and he agreed to accept $4,000.00 for his trade in. Moreover, as [redacted] admits, his monthly payments are exactly where he wanted them to be (i.e. in the low $400.00 per month range). The dealership's ability to obtain a more beneficial interest rate on [redacted]'s loan worked to his benefit not his detriment and as such, the dealership is not in a position to offer [redacted] any refund at this time.

Should you wish to discuss this matter further please feel free to contact the undersigned.

Very truly yours,

Review: [redacted] was extremely rude when trying to explain that I was unhappy with my visit to the dealership earlier that day. My car is now making a noise during acceleration and [redacted] stated can "guarantee" the noise did not come from the inspection his service department performed that day.Desired Settlement: Massapequa Nissan must repair the noise during acceleration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On the ** of July 2015 I finance a car loan on a 2009 rx300 Lexus at the above dealership and was issued a warranty for two years, [warranty had an x on the gasket and seal]which is not legal. On December **/2015 I took such vehicle to Lexus of Massapequa where I discovered the gasket and seal for the car was in bad condition so when contacted the warranty company to do service I was told there is no warranty on the said vehicle. [explained maybe why they tick the gasket and seal part on the warranty]I was told by a lady by the name Autumn that no money was ever received from the dealer for the warranty. I went to Massapequa Nissan that same day and was told by a manager that he will take care of it which they sent information to warranty company, the warranty company called and said they cannot accept it as its the end of the year already so I been calling Massapequa from then only to be getting a run around from every one that they'll call me back. Massapequa Nissan also accused lexus of Massapequa of lying about the brake and took the car saying they'll look at it and fix the brake but up to date they cannot present me with the information or paper work of what they fix on the brake. can you please investigate this complain. Thank youDesired Settlement: I would like a refund of the $2,500.00 or a its deducted from the loan

Business

Response:

We have settled this matter and the customer is paid in full and to their satisfaction. Feel free to contact me with any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The matter is resolved I had called the bank to verify and it was taken care of thanks to the manager in sales department (Greg) I think . Thank you better business

Review: After negotiating the price, hidden Administrative Fees ($749 + tax) have been included in the final invoice. These charges never have been explained and were never agreed. Manager [redacted] showed agreed numbers on the computer screen, but gave me to sign the paper where those extra fees were included.

Next day after purchase (it was Sunday 7/*/2013, and deal was not processed through the bank yet), I have returned to the dealership and asked explanation of the fees. They could not explain it and refused to remove them. They told me it is their standard practice to charge extra their customers.

When I have mentioned that I will complain about their sale practice, manager [redacted] told me they will call the police to remove me from the office.

They referred me to Nissan Corporation (I have applied for financing through Nissan Financial) to resolve the issue knowing that that financial organization has nothing to do with dealership practice and finance only amount that comes from the dealership. That was confirmed next day when I spoke to Nissan Financial Corporation Customer Service.

I left several phone messages at the dealership and asked [redacted], manager or supervisor to call me back. My phones never were returned.Desired Settlement: Refund check for $749+tax

Business

Response:

Dear [redacted]:

I am general counsel for Massapequa Nissan. My client has provided me with a copy of the above-referenced consumer complaint. Please allow the following to serve as the dealership's response to same.

As a sign of my client's good faith, Massapequa Nissan is willing to refund [redacted] the administrative fees plus tax for a total of $813.60. Please let me know if this is acceptable with the consumer and if so, please advise so I can prepare the appropriate paperwork.

Should you wish to discuss this matter further please feel free to contact the undersigned.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I assume that Nissan will send me the check soon.

In any case, thank you very much in helping me to resolve the matter.

Sincerely,

Review: My existing lease coming due in 4 months and after numerous calls, emails and letters I went in on the morning 10/** to speak to them about a new lease. I spoke to the salesman and explained the price I was willing to pay for a new lease, the salesman was more interested in letting me know the colors available. I stressed that I was not interested in color but price and was told it was impossible and why would I ever expect to pay this price. I quickly left. At 5 pm the salesman called to tell me that they could lease me a car at the price I wanted. When I asked about the details, I wanted a 15k per year lease, no money down, and my current lease paid in full (4 payments) he said the price was for a 12 month lease. I said that is not what I was looking for an hung up. He called back again and agreed to a 15k lease, I asked him again would by current lease be paid in full (4 months) he said no that I would need to pay for Nov. I told him that this is not what I was looking for an hung up again. He called back and agreed to pay my current lease for 4 months but only if I picked up the car that evening 10/** which I agreed to do at 7pm. He called me back and asked that I come in at 7:30 which I did. After 2 hours I finally picked up the car after clearly discussing with both the salesman and [redacted] that I expected my current lease to be paid for 4 months , inclusive of Nov. After 2 weeks I spoke to Nissan Finance to discover that my prior lease had been paid for 3 months not the 4 months agreed to . I've now called the dealership 3 times in the past week, left messages and still have not received a call back.Desired Settlement: I would like a refund of my November Payment

Business

Response:

My name is [redacted]; I am the [redacted] as

well as the [redacted]. I thank you for notifying

us of your complaint. We strive to provide you with the best possible service,

and when you feel that it fails to meet your expectations, it is important for

us to know.

If you can, please email me your information at [redacted] ,

so that I can go over the file.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business asked me to provide additional information to investigate the claim.

Here is the email I sent on 11/**

I have received no response

Dear [redacted]

My 2010 Nissan

Altima lease was up on 3/*/2014. I spoke to [redacted] on the morning on 10/**,

he was very rude and condescending so I left the dealership. He called me a 5pm

that same day to offer me the lease and the price I requested. During our phone

conversion I told him that I had already made my Nov lease payment on the 2010

car and did not wish to lease another car and pay for both cars in Nov. He

checked with his “[redacted]” called me back to tell me that as long as I turned

the car in on 10/** I would not be required to pay the November payment. He

also told me that my total out of pocket would be no more than $500

which was also wrong, the actual out of pocket was $2k but I am not contesting

this since I usually expect to pay more upfront than ever disclosed.

I went over this

with [redacted] who was kind enough to complete the lease because [redacted] was busy with

another customer. After waiting around for about 90 min, I went over with the

[redacted] that the dealership would be making the final 4 payments on my

2010 lease ( nov, dec, jan and feb). After about 10 days a called Nissan

finance to see when I would be receiving a refund of $335 ( Nov Payment). I was

informed that the dealership had made 3 payments and there was no

refund due. I called the dealership on or about 11/** and explained what

happened and asked to speak to a manager, I was told that there were no

managers there ( they had gone home) so I left a message. I called back and

left messages 2 other times. I have never received a call back from any manager.

I would like an apology and refund of my Nov payment on the 2010 lease of

$335.

Please let me know

if you need any additional details

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Spoke with customer, sent her a refund in the amount of $335. She is completely satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,