RE: Case # [redacted] – [redacted] , [redacted] Dear [redacted] ***: I am writing in response to the complaint filed against Maverik regarding $in gift cards not issued for loyalty points We did find a problem with the transition of information from our website to our physical reporting system This customer is correct and didn’t receive their gift cards This matter has sense been corrected and shouldn’t occur again We feel disheartened that we were not able to “Thrill” this customer right away In order to correct this oversight, we’re sending Mr& Mrs [redacted] $gift card We hope the additional $will convey our sincere apologies! It’s great that your organization was here to inform us matter! Sincerely, Travis G [redacted] Travis G [redacted] Loss Prevention Manager, Maverik, Inc
RE: Case # [redacted] – [redacted] , [redacted] Dear [redacted] ***: I am writing in response to the complaint filed against Maverik regarding $in gift cards not issued for loyalty points We did find a problem with the transition of information from our website to our physical reporting system This customer is correct and didn’t receive their gift cards This matter has sense been corrected and shouldn’t occur again We feel disheartened that we were not able to “Thrill” this customer right away In order to correct this oversight, we’re sending Mr& Mrs [redacted] $gift card We hope the additional $will convey our sincere apologies! It’s great that your organization was here to inform us matter! Sincerely, Travis G [redacted] Travis G [redacted] Loss Prevention Manager, Maverik, Inc