MB Motors LLC

Complaint: [redacted] I am rejecting this response because: There was no resolution to my complaintI was not given couple hours as stated by the dealership to test drive and inspect the vehicleI came before they were closing on thanks giving eve and was able to take the truck for a short drive which seemed fineIt was dark and freezing temperaturesAs soon as I left the lot I felt a vibration at certain speeds and clunking every time there was a bump in the roadI should of taken it back the next day but knowing that they had me sign 3pieces of no warranty sheets I thought I would fix it my selfHowever the truck is falling apart and I can't keep up with the repairsIn the posted response it said I contacted them a year and two months later it was actually one and a half months later right after the holidays and after I saved money to take it to a shop to diagnoseThe truck is a lemonI tried to contact the seller privately via email to see if there was anything they can do to keep me a happy customer and to have a good track record any kind of help but they ignored my emails so that's why I contacted Revdex.com for help.Sincerely, [redacted] ***

RE [redacted] Dear [redacted] :On 11/25/we sold [redacted] a Ford F-We always encourage our customers to take thevehicle for a few hours and have it checked out by a mechanic and make sure they are happy with it.Mr [redacted] took the truck for several hours, checked it out and came back and was very happyWehelped him obtain financing with a local credit union and he left with the truck that dayApproximatelyY.-months later the owner received an email from Mr [redacted] complaining about issues with the truck.The owner responded back via email and explained that all vehicles are sold "as is." This particularcustomer lives several hours from our lot and he was notifying us almost months after he purchasedthe truckAs a business we cannot "get married" to our carsThis particular truck is years oldWhenthe customer bought the truck he had the chance to inspect it, drive it, and he was very pleased at thetimeWe don't know what happened to the truck after it left our lot Sincerely,MB Motors llC ***Please see attached documents***

I was first contacted by the customer via email and was asked to bring the Audi TIto SpokaneIreplied saying that MB Motors is a car dealership and she would have to come to Ferndale (hours away) to view the Audi TI.Approxi mately two weeks later I received the identical email and then the customer calledIsaid Iwas getting a lot of action on the Audi and she said to send a purchase order to her bank, this was on Thursday March At this time Iasked her if she wanted to put a deposit down to hold the car and she said no that she was going to drive over on Tuesday March and possibly purchase the vehicleShe called back on Saturday March and now wanted the car shipped over to her first then she would pay for the car if she was satisfied (MB Motors has shipped cars to several different states but payment in full is always required).The customer is responsible for setting up shipping & MB Motors will not release a vehicle unless it is paid in fullOn Monday March a customer showed up and purchased the Audi TI,Ithen emailed the customer in Spokane to inform her that the car was soldShe was not happy but Iagain said if ypu had put a deposit down Iwould have held the car.This Audi TI had been on our lot for months and the customer had plenty of opportunities to come view the vehicle or even hold it with a simple down payment

The seller falsifying informationI was never asked to put money down and was never told other people were looking at the carWe had talked and I was willing to buy the car sight unseenWe were working through my credit unionThe seller was checking into shipping cost to get the carover to meI was never told it was up to me to ship the carHad the seller asked me to put money down to hold the car, I would have gladly done soInstead of contacting me with a cost to ship the car he told me he sold itAll I was waiting on was a cost and guidance on how to get the car to meI see now just how dishonest this person is and am now relieved that he sold the car out from underneath meWho knows what I would have gotten.??
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To Whom It May Concern:*** ***
purchased a Dodge Ram from us on 2/14/Along with the truck he also
purchased SSIS GAP Insurance from usMr*** signed all relevant sales
documents as well as the GAP Insurance contractWe provided him with copies of
all the documentsOn or
about 4/24/he showed up at our office and stated
that he had traded in the Dodge Ram and wanted his GAP Insurance refundedPer
the GAP contract that Mr*** signed it states that any cancellation that
takes place days or more after the purchase of the insurance there will be a
$cancellation fee as well as a prorated amount reimbursed to the
lienholder or customer if any underlying loans are paid in fullWe have
included a copy of Mr***'s contractWe cancelled Mr***'s GAP
insurance for him the day he asked us to and as soon as we received notice from
SSIS and confirmed that his underlying loan was paid in full we cut a check and
Mr*** had a friend stop by and pick it upThe check has since been
cashedWe have also included a copy of the "reimbursement
calculator" that SSIS provided usWe feel that we satisfied our business
obligation with Mr*** as per the contract he signed.Thank you,
MB Motors LLC

Complaint: [redacted]I am rejecting this response because: There was no resolution to my complaint. I was not given couple hours as stated by the dealership to test drive and inspect the vehicle. I came before they were closing on thanks giving eve and was able to take the truck for a short drive which seemed fine. It was dark and freezing temperatures. As soon as I left the lot I felt a vibration at certain speeds and clunking every time there was a bump in the road. I should of taken it back the next day but knowing that they had me sign 3pieces of no warranty sheets I thought I would fix it my self. However the truck is falling apart and I can't keep up with the repairs. In the posted response it said I contacted them a year and two months later it was actually one and a half months later right after the holidays and after I saved money to take it to a shop to diagnose. The truck is a lemon. I tried to contact the seller privately via email to see if there was anything they can do to keep me a happy customer and to have a good track record any kind of help but they ignored my emails so that's why I contacted Revdex.com for help.Sincerely,[redacted]

To Whom It May Concern:   This letter is in response to a complaint we received from Revdex.com.  Mr. [redacted] purchased a truck from us on June 28, 2017.  We did not know of any steering rack problems with the truck in question. We had the truck inspected by 2 different sources prior to...

putting the truck for sale.  Please find copies of the reports attached. No where is it noted that there were problems.  We also include in all of sales paperwork an "AS IS" statement letting the customer know that they are purchasing the vehicle without a warranty for any repairs after the sale.  And a "DUE BILL" which provides for any agreed upon items to be completed by our company.  In this case, no orders were presented for promised work.  Both of these documents were signed by the customer and are attached for your review.  Although we empathize with Mr. [redacted]'s situation,  we feel that it is not are responsibility to to pay for his truck repairs.   Thank you,   MB Motors LLC

I was first contacted by the customer via email and was asked to bring the Audi TIto Spokane. Ireplied saying that MB Motors is a car dealership and she would have to come to Ferndale (5 hours away) to view the Audi TI.Approxi mately two weeks later I received the identical email and then the...

customer called. Isaid Iwas getting a lot of action on the Audi and she said to send a purchase order to her bank, this was on Thursday March 2. At this time Iasked her if she wanted to put a deposit down to hold the car and she said no that she was going to drive over on Tuesday March 7 and possibly purchase the vehicle. She called back on Saturday March 4 and now wanted the car shipped over to her first then she would pay for the car if she was satisfied (MB Motors has shipped cars to several different states but payment in full is always required).The customer is responsible for setting up shipping & MB Motors will not release a vehicle unless it is paid in full. On Monday March 6 a customer showed up and purchased the Audi TI,Ithen emailed the customer in Spokane to inform her that the car was sold. She was not happy but Iagain said if ypu had put a deposit down Iwould have held the car.This Audi TI had been on our lot for 6 months and the customer had plenty of opportunities to come view the vehicle or even hold it with a simple down payment.

RE[redacted]
Dear [redacted]:On 11/25/2015 we sold [redacted] a 2004 Ford F-350. We always encourage our customers to take thevehicle for a few hours and have it checked out by a mechanic and make sure they are happy with it.Mr. [redacted] took the truck for several hours, checked it out and came...

back and was very happy. Wehelped him obtain financing with a local credit union and he left with the truck that day. Approximately1 Y.-2 months later the owner received an email from Mr. [redacted] complaining about issues with the truck.The owner responded back via email and explained that all vehicles are sold "as is." This particularcustomer lives several hours from our lot and he was notifying us almost 2 months after he purchasedthe truck. As a business we cannot "get married" to our cars. This particular truck is 12 years old. Whenthe customer bought the truck he had the chance to inspect it, drive it, and he was very pleased at thetime. We don't know what happened to the truck after it left our lot.
Sincerely,MB Motors llC
 
[redacted]Please see attached documents[redacted]

Complaint: [redacted]
I am rejecting this response because: although MB Motors LLC may not be legally responsible for paying for the repair of the truck because it is required to sign the "buy as-is" contract when purchasing a used vehicle from this dealership, I feel that a reliable dealership that is looking to provide "quality pre-owned vehicles" and "committed to earning the trust of customers" as their website states would handle a situation like this differently. I trusted that they completed a thorough inspection, which was not the case since the day after bringing the vehicle home I noticed a leak due to the power steering rack needing to be replaced and it was confirmed from a reliable auto shop that this was a pre-existing issue and when bringing this issue to the dealerships attention the owner of this dealership brushed it off saying "you signed the as-is paperwork" and was not interested in providing any compensation whatsoever. From my experience MB Motors LLC I would highly recommend NOT doing business with them, this dealership is only interested in making money and not interested in providing quality pre-owned vehicles and will not provide quality customer service once you leave the lot. If you are looking for a reliable dealership look else where!
Sincerely,
[redacted]